This was the best car buying experience I have ever had. We purchased a new Ford for my mom and the whole process was fantastic. Jerry our sales consultant was great. He sat with my mom showing her every feature of the vehicle and was very patient explaining all of the options to her. The whole staff was very accommodating and we never felt rushed or pressure to buy. The owner Bobby came out and spent time with us as well making sure that all of our questions were answered and concerns addressed. They gave us more than we expected for our trade and spent less than we thought we would! I need a new truck and I know where I am going! It's worth the 45 minute drive to get this type of service!!! read more

Cleburne Ford - Jerry helping my mom with her new car! - Car Dealers Near Me - Cleburne, Texas

Sam in sales is the MAN! made my brand new purchase go smoothly and efficiently. Would purchase another vehicle here again. read more

Cleburne Ford - Car Dealers Near Me - Cleburne, Texas

If I could give a quarter of a star I would. I drove 400 miles to pick up a car. Everything seemed fine. Left a few personal items in my trade counted them lost no big deal. Three days later I still haven't received correspondence from my sales associate on the parts that they took from the car that were on the sticker, I paid for the parts. Don't know where they are. Next I realized that they have touched up the paint all along the passenger side from transportation damage, and left the damage on the rear of the vehicle. I will take half the blame for that, I should have inspected better but needed to make the trip back. Typical car sales take your money and then forget about you. Even the manager said we'll have a good day. Thanks Bill that fixed everything. read more

Let me start, by recognizing Tamra in the service department. They diagnosed my van with needing a new catalytic converter. They had quoted me the price and my shop director asked me to go obtain some other prices for comparison. I was going to do that and then she said let me go to B&B muffler shop and see what they can do. She gave me their price, but then the magic happened. They had my vehicle delivered to B&B And then once it was fixed they went and got it and brought it back. She then made it so that all I had to do was go back to the Ford dealership, 2 miles from my house and pick up the vehicle and she took care of the invoice so I never even had to go to B&B. Now you want to talk about service - - that's it and that's going above and beyond!!!!!!!!!!! Boy how rare that is, but what an example for other people in customer customer service. Thank you Tamra!!! John read more

I have bought every Ford F150 with the exception of one over the past 15 years with Cleburne Ford - and there is a reason to that - Al Archer and his team know how to do business - no shell games, no shady sales tactics - just a team looking to meet your needs. I haven't found anyone that can match their pricing or attention to detail. I don't even live in Cleburne, but I'll make the drive to work with Al and Cleburne Ford. Here's to another 15 years with Cleburne Ford. read more

Refused to service my 2025 F150 Raptor because they wanted to unplug my dashcam. What are they trying to hide from me? This is the first and only time any service department has asked me to turn off my dashcam. Tammy said it was for technician privacy. And then I get a call from management standing their ground. Way too shady and completely ridiculous. This has been reported to Ford. read more

Do the previous owner of f my truck took it in because the radio , gps, screen went out and they told him they replaced part BUT they didn't . After I purchased truck it went out again the first week so they said bring it In And leave it and they they would check it and get it fixed . Well 4 days later truck hadn't even been touched and I was going out of town so went and picked up my truck . You know you get spoiled to having stereo and gps so I googled the issue and it said to disconnect the negative battery cable for 30 mins and that fixed it . But I still want it fixed correctly especially since it is under warranty. Took my truck back in got a loaner and they had my truck for approximately 10 days , they didn't start checking it out still the last 3 days . Part was ordered and bam in an hours time it was fixed . I made numerous calls and finally spoke with Steven finstad to get the ball rolling . Apparently they don't like selling trucks to awfully bad because we wanted to buy the truck I was driving but their salesman mark wouldn't call me back till Steven got back to him . They didn't want to give me crap for my trade in that only had 10k miles in it . Well back ti gmc we go where we get great service and great trade in prices . read more

12:20pm 3/22/21 I stopped in the service department to inquire adopt my check engine light on my F250 Lariat. The two people at the desk were more interested in stuffing their fat faces with pizza then helping me. Did not ask me about anything. Would not tell me when I could except to get my truck back or how I could get back home to Godley. I guess I was going to have to walk? I hope the owner is planning on selling me a new F250 because they will never see my shadow on their door step again read more

Cleburne Ford - Car Dealers Near Me - Cleburne, Texas

We are very satisfied with our experience with Sam and all the staff we that we did business with. The customer service we received from the time we came on the premises to the signing of our vehicle was friendly, professionally and with integrity. Their trade in values are fair and the negotiation process was fair and painless. We had the best car buying experience at a Cleburne Ford that we returned a week later and traded in the other vehicle and got our 2nd new car. It was worth the drive from North Denton County and highly recommend Cleburne Ford. read more

Had started a deal on a vehicle and was told it wouldn't be ready until Wednesday and to come back and finish the sale. Was headed to the dealership and on the way got a call saying the sold the vehicle. Very disheartening and upsetting. read more

Simply the best customer service, compassion, integrity and professionalism. I will only buy and service my vehicles from them from now on if I can. I have dealt with their sales team, owner, and service teams and every interaction I have had was amazing. Their sales staff, managers and owner provide very fair pricing for trade-ins and do not pressure you at all. We were even prayed for at one point as we discussed some pressing issues going on in our family. Not only are they kind and good people, they TOTALLY take care of their customers. We had an issue with a Ford Maverick truck that required multiple investigations to find a solution for, and despite the b2b warranty expiring during the investigation, they kept at it until they finally found the solution. They could have bailed on me since they weren't making any money on the investigation/repair. They could have just said "sorry bro, we can't figure it out and it's not really a warranty issue anymore", but they didn't. They solved the issue and now it's my favorite vehicle I've ever owned, and they are my favorite dealership of all time! I feel like I was take care of as part of an extended family. My wife and I are taking them some home made bread this week as a thank you, and they will by the first place I go for anything and everything vehicle related from now on. May the Lord's grace and favor be upon them and their families. I appreciate them all so very much. read more

Great experience in sales and in service department. Went for oil change and recall fix on pickup. Purchased a Bronco Sport while waiting for service. read more

I ordered a truck in November 2021 and Al Archer kept me informed about my vehicle. When my truck arrived Marl Powell made sure everything was taken care of. Even the finance guy was great. I usually hate the car buying experience, but this was the first time buying a car was carefree. read more

I usually only review restaurants, but I've been dealing with cleburne Ford for almost 20 years I've bought so many cars and trucks I can't even count I drive a long way to come to this dealership because the service is outstanding parts is outstanding sales is outstanding it's just one of the better dealerships I've ever dealt with. read more

Gary Caudle was awesome. And he really took care of me and my wife. The made use feel right home. I would recommend anyone looking for a ford to stop by Cleburne Ford. Ask for Gary Caudle tell him Jerry sent you!!!!!!!!!!!!! read more

Attempted to make an appointment with several Ford Dealerships. They were weeks out. If you know anything about cars, a lot of the time when you need work done, it's not something you can see into the future for and predict. I live in Burleson. This dealership got me right in and dealt with my issue in less than an hour. The staff and I spoke and had good conversation while they worked. They were friendly and kind in the service department. I always leave my dashcam running when I get serviced. The staff was courteous and responsible with my vehicle. I was having an awful case of the "Mondays". When I left I felt like it was a Friday after work. Totally refreshed. To compound the "Monday's", I realized I forgot my means to pay as I was checking out. I'm the idiot there. They educated me on FordPass points and I was able to cover my entire service and have a significant amount left over. I guess when I bought the Bronco, it came with a bunch of FordPass points. This was overall one of my favorite customer service experiences in any line of service. I will forgo Ft Worth and Burleson dealerships, which I've dealt with in the past and are not bad. Instead I will take the trip to Cleburne for their outstanding professionalism and personable attitudes toward customers. Shoutout Steve and Tamara in the service department!! read more

CLEBURNE FORD DEALERSHIP Our vehicle was dropped off for a brake job on the 20th of Jan. Mid morning my husband was called to come down because our vehicle was in an accident with another vehicle on site while checking out the brake repair job. We've had this car since 2014, always keeping it maintained through a Ford dealership. Not a scratch on it. Of course we were upset and disappointed in this reality. We were set up with a rental at the expense of the dealership while body repairs were to be made. It was a given that it should be done, and we were thankful for that. On the 4th of February, my husband called to follow up with them as he still had not heard anything from them. He was told the wrong bumper was ordered and that is why it was taking longer. He followed back up with them on the 5th to see if they knew when it would be ready. He was told most likely Friday. He received the phone call Friday morning that it was ready and to come pick it up. He picked it up on his way to work and called me to let me know that we were charged $407.55 for the brake job. He did not have time to talk with the service manager Steven, because he could not be late to work therefor I went there after my work shift. I asked to speak to him, in private because I didn't feel other customers needed to overhear the conversation. I told Steven I appreciated them doing the right thing by setting us up with a rental car during this time. I then told him that I was very disappointed that they charged us for the brake job. I believed that they should have eaten the cost of that as well, for our inconvenience as well as the FACT that now we had to disclose that the car had been in an accident for trade in or private sale. He told me that the insurance and they are ?members? with car-max and had already been notified. He said he had been with them for 5 years and that was the first time anyone had ever came to him wanting compensation and then proceeded to tell me that this is a service department and door dings or scrapes can happen. Yes, I agreed. However, I quickly reminded him that this was not a door ding, not a scratch. It was a car accident. He then told me he could not authorize, anything and would need to talk to his supervisor whom was in there that morning, but he didn't know if he still was. If not he would talk with him on Monday then get back to me. He printed the invoice for brake repairs, wrote down my cell number on it. I share with him that I could receive phone calls easier then my husband while at work but he could call and leave a message if need be. He then aske if I text. Yes, I told him. I then left. I didn't hear from him on Monday, called on Tuesday and left a message. He called me left a message and I was finally able to connect with him on Wednesday morning, the 12th. He told me then that they had decided no, they would not refund up for the brake job. the reasoning being that, If someone was having a $2000.00 engine job and if something scratched that vehicle, they wouldn't want to absorb that money. I told him again, this was not a scratch/ding this was an accident. I even asked him if it happened to him personally, how would that make him feel. There was a slight pause and then he said he was sorry. I reminded him that we have been loyal customers since we moved down her from Washington. his answer was no, they are not doing that for us. I then told him ok, Thank you for your time, now I know what my next steps would be. I really believe this could have had a much better out come. read more

I personally had an exceptionally good experience working with the Cleburne Ford dealership. My initial contact was internet and phone and had made choice decisions before arriving. I dealt with Robert who had the vehicle prepared and ready for me to test drive. The process was quick and painless and I completed the transaction in an hour or so. Everyone I interfaced with was friendly and courteous. Should God grant me the opportunity to purchase a new vehicle again I will definitely consider Cleburne Ford first. read more

This dealership had multiple attempts to fix 3 different issues with my truck. It's been there 3 times and they were not successful on any of the attempts. I'm now going to try a new dealership. I DO NOT RECOMMEND WASTING YOUR TIME AT THIS DEALERSHIP... Please share and save your family and friends the hassle. read more

Truly exceptional service! Best car buying experience to date. John Bennett and his manager are the best. John picked me up from the airport and drove to the dealership ( over an hour each way) for me to pick up my car and refused any payment. I highly recommend this dealership and John. Very professional, very courteous and very knowledgeable. My Shelby is on the way home now! Thank you guys for a great service!!!! read more

Cleburne Ford - Car Dealers Near Me - Cleburne, Texas

We drove 3 hours to look at a truck here. waited another 2-3hrs. The truck was perfect, the price was right, they was even giving me what I wanted on trade! Even got the best APR!!! But the finance guy was so rude. Trying to force us to finance taxes onto the truck. I live in Oklahoma we pay our own Taxes in our state, I am also a tribal member and if they paid I would not receive my tribal tag or rebate. The Finance guy may have been at his job for a long time but he sucks at it. He only know what he is supposed to do in Texas and was only guessing at Oklahoma. He even told us he was not sure how OK taxes worked, only knew the amount to take.... but he still wanted us to finance TTL. Everything was great till that guy! Our salesman was extremely nice. But just as vague on actual price. We never heard a total till we sat down in finance. Total was perfect, APR perfect, the fact the guy insisted we include TTL was ridiculous. He did say we could write ford a check for it... WTF Why would I not write the check to my Tag agency? The simple reason was finance wanted to make a little more by including TTL in financing. Oklahoma gives you 30 days to take care of this, these guys are in Texas and don't have a clue. If your out of state avoid this dealer like the plague!!!! read more

Jerry San Miguel was my sales associate, the purchase was fast and he explained everything detail of the vehicle. I highly recommend cleburne ford read more

One of the best experiences I've ever had buying a car. I highly recommend this dealership to anyone looking to purchase a new or used car or truck. Customer service is awesome! read more

I am pleased with the customer service and warranty work on my car at Cleburne Ford. I tried other dealerships in Burlesona and was treated badly. It was refreshing to deal with Cleburne. read more

My husband and I had the best experience here with Mark and Steve. Very respectful individuals in a great atmosphere. I would recommend anyone looking for a vehicle to stop by and check them out. They treated us like people and it was hassle free. Wonderful! read more

Saturday morning and Ford dealership busiest day. Less than 2hrs to find what I wanted ,be approved, signed paperwork and drove off. The salesman was great when it came to listening to when I what I needed in a car. The finance department was very comfortable very easy and very understanding with what I could afford. I walked out feel like I stole something. I left with a 2019 under 80 mile car, maintenance plan,extended gap warranty, and rebates and just because its summer discounts for less $450. read more

The staff was professional and courteous. I love my car so much. Glad I made the decision to come visit and test drive it!!!

Great service department. Quick, available and thorough. Will make recommendations if someone else can service a foreign car better. Have a terrific return customer program. My last 40K check was paid for entirely with points. Service reps will take time to discuss options. read more

Cleburne Ford Service Department is professional and exceptional. The staff is friendly and courteous.

These people don't even know what inventory they have. Had a guy named Leigh Bailey waste my time completely. I went on their site and found a mustang listed as an automatic, I call and email this leigh guy to see if it is in stock and asked if it was automatic, he says yes and calls me several times to see when I am gonna stop by. I tell him that It was a long drive for me and so to make sure it's the car I am looking for, well, I get there and the mustang is MANUAL..like dude you couldn't check the car to see what transmission it was before I drove almost 2 hours to the dealership? Complete waste of time, steer clear and go to a competent dealership that knows how to list their inventory correctly on their website. read more

I have purchased my last five vehicles from Cleburne Ford. Their sales staff is fantastic; I never feel like I get a bad deal from them. Additionally, the service department is awesome! I always take my Fords there for service. The one time I went to Midas for service, they messed up my Jeep. Will stick to dealer service centers from now on! read more

Most comfortable car buying experience from contact to contract that I have experience! I have not been buying American built cars for 15 years. This was my forey back to buying an American made vehicle and I wanted to start with Ford. being a new resident of Cleburne, I decided to start looking in my own community first, thus my contact with Cleburne Ford. My saleman, John Cummings, truly made the buying experience pleasurable! I met the owner and the financial services guy (sorry I don't have his name for the review) was also great! I love my new car and find the quality unsurpassed. Cleburne Ford is my neighbor, and they made me feel welcome. I not only found a great place to buy a car but a place I can walk into feel comfortable just sitting down and having a cup of coffee and chatting. I'd reccomend this place to anyone! Pete S. read more

Top notch staff from start to finish!! My second vehicle purchase with this dealership & both exceeded my expectations.

Great experience. Had first oil change and rotate tires on my new Explorer. Was very quick getting done and everyone was very courteous.

I brought my Ford truck in for a 10,000 mile oil change. I had bought the truck at a neighboring dealer but this dealer was closer to me and I decided to give them a try. I was "pleasantly" surprised with their quick Service turnaround time and they even went the extra step to repair my mudflap that had been improperly installed by the original dealer. I will definitely use them as my go to dealer from now on. read more

I bought my car here a little over a year ago and have had all my service work done at this location. Up until my last experience I would have given them 4 stars but this last experience it has knocked them down. I took my car in to see if a few things would be covered under warranty and to get a estimate on a fog light. To save the long story I was hung up on once, called them about 2 weeks after I took it in to get the details of it and this is 4 weeks later and no estimate. Contacted the assistant manager and he assured me that I would get call back . Well that was in June we are now in July. No thanks I will be getting my car serviced and will trade it in else where. read more

I took my new fusion in for her first oil change. Her name is Lola. I was very happy with the service, the speed, and the information provided by the service department. The girl at the counter remembered me and knew that I liked details. She provided those details about what was done to my car without my asking. Ryan Sholders sold me the car, and I still enjoy going by and saying hi to him! read more

Have been using the dealership in Cleburne since the 70's.Bought several new and some used cars. I was always treated right. The service dept. is where I get my pickup serviced. They always treat me right and do what they promised I recommended this dealership. read more

They charged my bf $54 for nothing all he went was to get his break pads check out. 3pm comes along he goes and picks it up they say they didn't "hear a squeal" as soon as he takes off it's so LOUD! Cause he didn't right in front of them! So they didn't do anything and were loyal customers who's family go there and buy trucks and cars. They lied and charged us for nothing! read more

Great service! I bought my Explorer from Cleburne Ford and it was fairly painless as car buying goes. I took it in for the first oil change and that went smoothly and I had a very helpful service tech. read more