FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

This is the second time I've taken my car in for service and they forgot it. This time around it's…read morebeen over 5 hours for an oil change. I spoke with three people who couldn't find it, the fourth finally did and said they need 30 more minutes. So it was never started I'm guessing? None of the reps are on the same page, first I was told I couldn't make an appointment then another person booked one for us stating "30 minutes." What on earth is going on with your management? Apparently there is a recall that I was never notified of. Although they can't tell me what the recall was. Update: After speaking with Braxton I will give them one more try.

I don't want to take up too much of your time or write an overly long review, but I really want to…read moreshare my experience with AutoNation Ford Burleson in more detail. Before coming here, I visited several dealerships, but nowhere did I receive the level of attention and care that I found here. At most dealerships, employees fight for your attention only while you're walking through the door, but after that, the manager who greeted you usually does very little. At AutoNation Ford Burleson, however, I truly understood what customer service is supposed to look like. I was greeted very warmly and immediately introduced to the employee I had spoken with on the phone. Within five minutes, they handed me the keys to a car and simply said: "Where would you like to drive?" For me, that was a huge difference compared to other dealerships. I wanted a new car, but I wasn't completely sure what exactly I was looking for. When I visit a dealership, I want someone to help guide me toward vehicles that actually fit my needs and preferences. Instead, at other dealerships everything started with endless questions, entering information into computers, filling out forms and applications, but with almost no real effort to help me choose a vehicle. At AutoNation Ford Burleson, within just five minutes of arriving, I was already test-driving a car that didn't just meet my expectations -- it exceeded them in every way. I especially want to recognize the amazing work of Sunni. English is not my first language -- my native language is Russian -- and I fully understand that my English is far from perfect. But despite that, I felt completely comfortable. The entire dealership has an incredibly welcoming atmosphere, almost like being part of one large and friendly family. I also spoke with the manager, and during my next visit I purchased the vehicle. But my experience with AutoNation Ford Burleson didn't end there. I purchased a used vehicle, and there were no visible issues at the dealership. However, after leaving, I discovered that the rearview mirror had been damaged. I contacted Sunni, and I was immediately told I could come in whenever it was convenient for me. That was another huge difference compared to other dealerships, which always try to force customers into very specific appointment times that I simply cannot guarantee because of my work schedule. When I arrived, it took less than five minutes for them to inspect my vehicle and order a replacement mirror. When I asked how much it would cost, they told me they would take care of everything at their own expense. For me, this was honestly shocking. In my home country, once you leave the dealership -- whether the car is new or used -- any problem you face afterward immediately becomes your responsibility. Now, after driving the car for two weeks, I'm still extremely happy with it and deeply grateful to this dealership for their honest and high-quality work, for the way they genuinely care about customers, show patience, respond to concerns, and don't immediately bury you in paperwork the moment you walk in. At the moment, I still have one additional issue involving a creaking sound when opening the trunk and the sunroof. I mentioned it while they were replacing the mirror, and once again they told me I could come in and they would take care of it. I want to sincerely thank the entire team for their work. Thanks to this dealership, I finally understood what truly great customer service looks like. This is absolutely the place I will return to when I decide to purchase my next vehicle, and it is definitely the place I will recommend to all my friends and family.

While enroute to another dealership to possibly sign for a vehicle, on a whim I called this…read moredealership and was connected with our salesman Michael Barrow. Within minutes he identified the Expedition we were looking for (only stock photos online), he texted 15 photos, window sticker, warranty information, and emailed the CarFax. My husband and I prayed about needing a sign on whether the dealership we were about to sign with was the right one, but at the end of Michael's email signature was Jesus is Lord and God Bless. We set up an appointment the next day with him and ended up purchasing at Auto Nation Ford. Michael was patient, not pushy and super friendly. When it came to prefinancing, Preston did a great job to understand our financial picture and work within our means. All in all, we had a pretty seamless experience. They have a play area to keep the kids entertained as well, which is a plus. Thank you Michael and Preston!

I recently had to bring my 2024 Chevrolet Traverse in for a coolant leak, and I cannot say enough…read moregreat things about Timothy in the service department. From the moment I dropped off my vehicle, he was attentive, professional, and genuinely cared about getting my issue resolved quickly. He made sure my vehicle was properly diagnosed, and the repair (radiator inlet hose replacement) was completed under warranty with no hassle at all. What impressed me the most was the turnaround time -- I had my vehicle back much sooner than expected, and everything is now running perfectly. After dealing with a different dealership that couldn't get me in for months, this experience was a huge relief. Timothy made the entire process smooth and stress-free. Highly recommend working with him if you need service done

Had a great experience at Jerry's Chevrolet of Burleson! Everyone was friendly, professional, and…read morehelpful throughout the process. I never felt pressured, and they took the time to answer my questions and make sure I was comfortable with everything. The whole experience was smooth and straightforward, and I really appreciated the excellent customer service. I'd definitely recommend Jerry's Chevrolet of Burleson to anyone looking for a dealership that treats its customers well!

My personal experience at Don Perry's Garage has been Five Star!! Great mechanics and they care…read moreabout serving you the customer. If you're looking for the best look no further. Prices are extremely fair and honest. Staff is amazing. Thank you Donnie, James, Vincent & all the staff for all Excellent automotive repairs Services! L. B.

Well, my daughter was out at a youth event for the week in Ft Worth, we are from the Rockwall area…read more On Thursday night she called and let me know her 2011 Jeep Wrangler was overheating and steam was coming from under the hood. She was able to get it back to where she was staying that week. I drove out the following day and was able to identify that the radiator had cracked. it was about 10:30am on Friday. I called around to several shops and most were willing to do the work, but couldn't get it done until Saturday or maybe even Monday. This was not ideal. All that changed when I called Don Perry's Garage. I was talking to Donny and he said he could probably get it done that day. I told him I was just passing through and he said he'd definitely get it done that day. He said "cmon down and we'll get you fixed up. I'll pick us up some lunch and you can hangout here till it's done." This is 100% true! So I headed on down and spent the afternoon with Donny and Kelly. We ate lunch together and chatted for a few hours. Hanging out there I got a real behind the scenes look at how they run their business. How they communicated with their customers on the phone or in person was all top shelf. The transparency they shared with their customers is like nothing I've seen in this business. If they made a mistake, they owned up to it. If they could get a better price on a part, they would and then would pass the savings on to the customer. I've got to also give a shoutout to their senior tech James. He's been there over 30 years and knows his stuff! There's a reason they have been in business as long as they have! The reality is, I probably will never need their service again. Our paths may never cross again. But if you need a quality, honest, and fair repair shop in the Ft Worth area, look no further, you've found it! Thanks again to Donny, Kelly, James and the team!

Worst purchase ever immediately after I bought the car the sunroof flooded the whole carread more

This "dealership" sold a older gentleman and his disabled wife this clunker! Apparently they…read morepushed a bunch of wires in the trunk of car,, and his more around frosing the brake fuse to keep going out. and with 72 hrs of having the car the front end is shaking horribly! Making several bolts come loose !? We got the car Thursday... Stayed home Friday.. Sat noticed wires. We looked cuz all of lights except headlights out.. Was just told by Chris the . Manager & the owner I'm screwed;,! Chris the VERY stoned manager, said he would "help with anything if we needed!'.. now some chic who's way too excited about owning a Rusty ole broken down car place... That they won't do anything besides point us towards a mechanic? Look we we're involved in a week that totalled our car .. when we had 4 payments left!.. y'all we're sweet as pie when we were deciding to purchase? I think everyone in Joshua and Johnson County are sick of the poor man getting sh,*t in! Fix my car.. I have to go to doc several times a month! We won't be able to do that or my husband.. how about his job at the DC?!! I'm calling Bz,, BB and the finance company! Lemon law!!!!

This was the best car buying experience I have ever had. We purchased a new Ford for my mom and the…read morewhole process was fantastic. Jerry our sales consultant was great. He sat with my mom showing her every feature of the vehicle and was very patient explaining all of the options to her. The whole staff was very accommodating and we never felt rushed or pressure to buy. The owner Bobby came out and spent time with us as well making sure that all of our questions were answered and concerns addressed. They gave us more than we expected for our trade and spent less than we thought we would! I need a new truck and I know where I am going! It's worth the 45 minute drive to get this type of service!!!

Sam in sales is the MAN! made my brand new purchase go smoothly and efficiently. Would purchase…read moreanother vehicle here again.

I just picked up my 2022 Pilot from service. I told Sergio…read moreas I was leaving that the sum that I had spent for the periodic maintenance items that we had agreed on was cheap at twice the price. It is so because of the peace of mind that I received and the well treatment by Sergio. Sergio and I put together a plan for the remaining days of my extended warranty, too. Oh! The extended warranty is bailing me out for the third time taking care of oopsies . Sergio is so up on everything and is detail oriented. He can even take some good nurtured ribbing....like guys do. When you visit or make an appointment for service ask for Sergio. Wrong you cannot go

I had a great experience with Nathan in the Service Department at Burleson Honda. He was friendly,…read moreprofessional, and made my oil change quick and hassle-free. He kept me informed throughout the process and made sure everything was taken care of before I left. Nathan also helped me schedule my next service appointment, which made it easy to stay on top of my vehicle's maintenance. I really appreciate his excellent customer service and attention to detail. If you're bringing your vehicle to Burleson Honda for service, I highly recommend asking for Nathan!

I normally don't leave reviews, but I feel obligated to warn others before they go through what I…read moredid. I recently visited RideNow to purchase a Polaris Sportsman, and what I saw felt very misleading. The price shown online was around $7,100, which seemed like a fair deal and was the only reason I made the trip. Once I arrived, the price mysteriously jumped by nearly $2,000 more, landing close to $10k+ with add-ons and "fees" that weren't clearly disclosed up front. It felt like every time I questioned the numbers, a new fee or justification appeared. After leaving frustrated, I checked reviews for other RideNow locations -- and that's when I realized this seems to be a common theme across multiple stores. I wish I had looked sooner. There are a lot of customers reporting similar price changes, markups, and unexpected add-on charges when you sit down to sign. Everyone can make their own decision, but in my opinion, this experience felt like a classic bait-and-switch pricing situation. I value honesty and straightforward business practices, and I didn't feel like that's what I got here. If transparent pricing, respect for your time, and fair dealing matter to you, you may want to consider exploring other dealerships before committing here. Just sharing my experience so someone else doesn't waste time or end up paying more than expected. Hope this helps another buyer avoid a headache.

Here's the sequence of events:…read more 1. I brought the 4 wheeler in for diagnosis. 2. Your service team called and told me the issue was the batteries and that new ones needed to be ordered. 3. I was quoted a little over $400, and I clearly said that was about the maximum I was willing to spend because the 4 wheeler itself wasn't worth much more. 4. Months go by before I get a call saying the original quote was wrong -- you actually needed double the number of batteries. o My two options? A) Pick up a non working 4 wheeler and still owe you $400+ B) Pay an additional $400+ to get it fixed At that point, I was backed into a corner. My kids' 4 wheeler still didn't work, and I was being asked to pay double the original quote after your mistake. I still agreed and told you to order the additional batteries. 5. Then more time passes and I get another call: o All the batteries are in, but the 4 wheeler still doesn't work. o Now it "might be XYZ," and it's another $150 to get it running. o And if you don't pay something today, you're going to start incurring $20 a day storage fee So, after multiple misquotes, delays, and unexpected charges, I'm being told that my frustration's in this situation is just because I "didn't like the outcome." Stay far away from working with this place!