I don't want to take up too much of your time or write an overly long review, but I really want to…read moreshare my experience with AutoNation Ford Burleson in more detail. Before coming here, I visited several dealerships, but nowhere did I receive the level of attention and care that I found here. At most dealerships, employees fight for your attention only while you're walking through the door, but after that, the manager who greeted you usually does very little. At AutoNation Ford Burleson, however, I truly understood what customer service is supposed to look like. I was greeted very warmly and immediately introduced to the employee I had spoken with on the phone. Within five minutes, they handed me the keys to a car and simply said: "Where would you like to drive?" For me, that was a huge difference compared to other dealerships. I wanted a new car, but I wasn't completely sure what exactly I was looking for. When I visit a dealership, I want someone to help guide me toward vehicles that actually fit my needs and preferences. Instead, at other dealerships everything started with endless questions, entering information into computers, filling out forms and applications, but with almost no real effort to help me choose a vehicle. At AutoNation Ford Burleson, within just five minutes of arriving, I was already test-driving a car that didn't just meet my expectations -- it exceeded them in every way. I especially want to recognize the amazing work of Sunni. English is not my first language -- my native language is Russian -- and I fully understand that my English is far from perfect. But despite that, I felt completely comfortable. The entire dealership has an incredibly welcoming atmosphere, almost like being part of one large and friendly family. I also spoke with the manager, and during my next visit I purchased the vehicle. But my experience with AutoNation Ford Burleson didn't end there. I purchased a used vehicle, and there were no visible issues at the dealership. However, after leaving, I discovered that the rearview mirror had been damaged. I contacted Sunni, and I was immediately told I could come in whenever it was convenient for me. That was another huge difference compared to other dealerships, which always try to force customers into very specific appointment times that I simply cannot guarantee because of my work schedule. When I arrived, it took less than five minutes for them to inspect my vehicle and order a replacement mirror. When I asked how much it would cost, they told me they would take care of everything at their own expense. For me, this was honestly shocking. In my home country, once you leave the dealership -- whether the car is new or used -- any problem you face afterward immediately becomes your responsibility. Now, after driving the car for two weeks, I'm still extremely happy with it and deeply grateful to this dealership for their honest and high-quality work, for the way they genuinely care about customers, show patience, respond to concerns, and don't immediately bury you in paperwork the moment you walk in. At the moment, I still have one additional issue involving a creaking sound when opening the trunk and the sunroof. I mentioned it while they were replacing the mirror, and once again they told me I could come in and they would take care of it. I want to sincerely thank the entire team for their work. Thanks to this dealership, I finally understood what truly great customer service looks like. This is absolutely the place I will return to when I decide to purchase my next vehicle, and it is definitely the place I will recommend to all my friends and family.

I tend to leave good reviews when I can, only thing is that this time Ford AutoNation Dealership is…read moregetting it... If I could give zero stars, I absolutely would. This has officially become the worst dealership experience in all of Texas. The customer service is beyond terrible -- the employees clearly do not want to be there and make it very obvious that they could care less about helping customers. How does a dealership claim to be "booked for the next couple of weeks" when their own website shows open appointments the very next morning? That's not just unprofessional -- that's dishonest. My family has been loyal to this place, having purchased two vehicles here over the years -- and we're talking about senior citizens they're mistreating. Eight years ago, this dealership was run right: respectful, efficient, and proud of their service. Now? It's turned into straight-up trash. The employees are rude, dismissive, and act like they're being forced to do their job. AutoNation Ford has lost all sense of pride in representing the Ford brand. They have no business serving others when they can't even treat repeat customers -- much less seniors -- with an ounce of respect. Save yourself the headache and take your business literally anywhere else.

I recently had to bring my 2024 Chevrolet Traverse in for a coolant leak, and I cannot say enough…read moregreat things about Timothy in the service department. From the moment I dropped off my vehicle, he was attentive, professional, and genuinely cared about getting my issue resolved quickly. He made sure my vehicle was properly diagnosed, and the repair (radiator inlet hose replacement) was completed under warranty with no hassle at all. What impressed me the most was the turnaround time -- I had my vehicle back much sooner than expected, and everything is now running perfectly. After dealing with a different dealership that couldn't get me in for months, this experience was a huge relief. Timothy made the entire process smooth and stress-free. Highly recommend working with him if you need service done

went for service. called first. price for oil change/tire rotation was more than I was told on…read morephone. pulled into bay and waited 7 minutes before anybody acknowledged I was there, then 3 more minutes before I was addressed. they don't use paper for your floor or plastic on your leather seats but do charge $10.49 for shop supplies. they charge 3% to pay with a debit card. claim to do multi point inspection and top fluids off. windshield wipers are bad and washer fluid not topped off. nobody tried to sell my new wiper blades. cashier was short of any kind of personality. I'll never return here.

Well, my daughter was out at a youth event for the week in Ft Worth, we are from the Rockwall area…read more On Thursday night she called and let me know her 2011 Jeep Wrangler was overheating and steam was coming from under the hood. She was able to get it back to where she was staying that week. I drove out the following day and was able to identify that the radiator had cracked. it was about 10:30am on Friday. I called around to several shops and most were willing to do the work, but couldn't get it done until Saturday or maybe even Monday. This was not ideal. All that changed when I called Don Perry's Garage. I was talking to Donny and he said he could probably get it done that day. I told him I was just passing through and he said he'd definitely get it done that day. He said "cmon down and we'll get you fixed up. I'll pick us up some lunch and you can hangout here till it's done." This is 100% true! So I headed on down and spent the afternoon with Donny and Kelly. We ate lunch together and chatted for a few hours. Hanging out there I got a real behind the scenes look at how they run their business. How they communicated with their customers on the phone or in person was all top shelf. The transparency they shared with their customers is like nothing I've seen in this business. If they made a mistake, they owned up to it. If they could get a better price on a part, they would and then would pass the savings on to the customer. I've got to also give a shoutout to their senior tech James. He's been there over 30 years and knows his stuff! There's a reason they have been in business as long as they have! The reality is, I probably will never need their service again. Our paths may never cross again. But if you need a quality, honest, and fair repair shop in the Ft Worth area, look no further, you've found it! Thanks again to Donny, Kelly, James and the team!

I took my car in for a misfire cylinder and they fixed it. And how I'm paying for is through…read morepayment they're very great. The quality of the service was the best that I could ever ask for. After I got my car two weeks later my light came back on and than went off a week later and than came on after a week that it was off. So that was fun!

This "dealership" sold a older gentleman and his disabled wife this clunker! Apparently they…read morepushed a bunch of wires in the trunk of car,, and his more around frosing the brake fuse to keep going out. and with 72 hrs of having the car the front end is shaking horribly! Making several bolts come loose !? We got the car Thursday... Stayed home Friday.. Sat noticed wires. We looked cuz all of lights except headlights out.. Was just told by Chris the . Manager & the owner I'm screwed;,! Chris the VERY stoned manager, said he would "help with anything if we needed!'.. now some chic who's way too excited about owning a Rusty ole broken down car place... That they won't do anything besides point us towards a mechanic? Look we we're involved in a week that totalled our car .. when we had 4 payments left!.. y'all we're sweet as pie when we were deciding to purchase? I think everyone in Joshua and Johnson County are sick of the poor man getting sh,*t in! Fix my car.. I have to go to doc several times a month! We won't be able to do that or my husband.. how about his job at the DC?!! I'm calling Bz,, BB and the finance company! Lemon law!!!!

This was the best car buying experience I have ever had. We purchased a new Ford for my mom and the…read morewhole process was fantastic. Jerry our sales consultant was great. He sat with my mom showing her every feature of the vehicle and was very patient explaining all of the options to her. The whole staff was very accommodating and we never felt rushed or pressure to buy. The owner Bobby came out and spent time with us as well making sure that all of our questions were answered and concerns addressed. They gave us more than we expected for our trade and spent less than we thought we would! I need a new truck and I know where I am going! It's worth the 45 minute drive to get this type of service!!!

@CleburneFord is a great place to purchase a vehicle!!! No dealer add ons!!! No high pressure on…read morefinancing!!! Great selection!!! The price will be better than what is advertised!!! Go see John Davis and drive off in a new car!!! Honest and helpful dealership

I just picked up my 2022 Pilot from service. I told Sergio…read moreas I was leaving that the sum that I had spent for the periodic maintenance items that we had agreed on was cheap at twice the price. It is so because of the peace of mind that I received and the well treatment by Sergio. Sergio and I put together a plan for the remaining days of my extended warranty, too. Oh! The extended warranty is bailing me out for the third time taking care of oopsies . Sergio is so up on everything and is detail oriented. He can even take some good nurtured ribbing....like guys do. When you visit or make an appointment for service ask for Sergio. Wrong you cannot go

I had a great experience with Nathan in the Service Department at Burleson Honda. He was friendly,…read moreprofessional, and made my oil change quick and hassle-free. He kept me informed throughout the process and made sure everything was taken care of before I left. Nathan also helped me schedule my next service appointment, which made it easy to stay on top of my vehicle's maintenance. I really appreciate his excellent customer service and attention to detail. If you're bringing your vehicle to Burleson Honda for service, I highly recommend asking for Nathan!