I just picked up my 2022 Pilot from service. I told Sergio as I was leaving that the sum that I had spent for the periodic maintenance items that we had agreed on was cheap at twice the price. It is so because of the peace of mind that I received and the well treatment by Sergio. Sergio and I put together a plan for the remaining days of my extended warranty, too. Oh! The extended warranty is bailing me out for the third time taking care of oopsies . Sergio is so up on everything and is detail oriented. He can even take some good nurtured ribbing....like guys do. When you visit or make an appointment for service ask for Sergio. Wrong you cannot go read more

I had a great experience with Nathan in the Service Department at Burleson Honda. He was friendly, professional, and made my oil change quick and hassle-free. He kept me informed throughout the process and made sure everything was taken care of before I left. Nathan also helped me schedule my next service appointment, which made it easy to stay on top of my vehicle's maintenance. I really appreciate his excellent customer service and attention to detail. If you're bringing your vehicle to Burleson Honda for service, I highly recommend asking for Nathan! read more

I'm not at all thrilled to be writing this review because I know that there are many good people who work for Burleson Honda. That being said, my husband and I purchased a brand new vehicle from this dealership in 2023 and were able to pay it off early. This meant that we were entitled to several prorated refunds from service contracts that we purchased with the vehicle. I contacted Burleson Honda in early June 2026 to cancel several eligible protection contracts and request the applicable refunds. As of August 9, I have reached out multiple times and still have no resolution. I have tried reaching out directly to managers and financing members but always receive responses back from the same person. The responses I have received have been generic, often appear AI-generated, and have provided no definitive answers about the cancellation of my contracts or my refunds. When I have tried calling, I am sent to voicemail and my calls are never returned. At this point, it feels as though every effort is being made to avoid processing cancellations that I am legally entitled to. After more than two months of trying to resolve this directly, I am frustrated, disappointed, and would caution anyone I care about to steer clear of doing business with this dealership. I will say, the service department at this dealership and top-notch. I do not have anything positive to say about the sales and financing teams at this point, unfortunately. read more

There are reports that the Federal Trade Commission (FTC) is conducting an investigation into alleged fraudulent practices involving multiple departments. Additionally, General Manager and Managing Partner Justin Crain has reportedly been accused of sexual harassment and sexual assault involving young men. It has also been alleged that RML Automotive LLC conducted an internal investigation but failed to take appropriate action, raising questions about the company's handling of the matter. These claims are among the issues reportedly drawing regulatory scrutiny. As these matters continue to unfold, I encourage everyone to remain informed and allow the investigative process to run its course. Parents should always stay vigilant and attentive to the safety and well-being of their children. read more

If I could give zero stars, I would. This has to be the worst dealership in the DFW area. Sold us a vehicle that immediately started having electrical issues and then we had to take it back 3 times after they kept saying it was fixed. What do ya know, the vehicle is still having issues and now we have to spend thousands to try and get it fixed. Bad practices, horrible people and not trust worth at all. read more

The car experience was fine until I got to a finance manager name Kirby Jackson. He is a crook and lies on the paperwork. He says he is going to fix it then months later my finance company has not received the paperwork and I have not got the refund it states I should have got on the paperwork. Then when he finally did send the paperwork it had the wrong dates on it so he could be sure to get his cut before everything was pushed through. DO NOT DO ANY BUSINESS WITH HIM!! ASK FOR SOMEONE ELSE!!! read more

Unfortunately, I have to give something, so here we are. Less than 30 days ago, I took my 2018 Accord to this dealership for a diagnostic after vehicle fell into limp mode. I was told a full diagnostic was completed that resulted in 4K in repairs. A well known issue with this car, a blown head gasket, fine. I paid it. Now, less than 30 days later, we have yet another issue that is going to cost 3k. I am at a loss for how you look at a vehicle throughly and not recognize a failure. I truly feel that I am being taken advantage of as a consumer and as a two time Honda owner, it is disappointing. If you need repairs, I would go elsewhere. The service manager, Chase is not at all concerned with customer satisfaction and is not personable by any meansh. read more

Ashley has always been a great help making sure everything gets done properly she is why I keep coming back and the new girl was great to I wish I could remember her name I believe it was Melanie did amazing will always come back for my oil change here read more

I took my car in for warning light on dash "check charging system soon". I left my car overnight for diagnosis and repair. They called the next day and said it was ready. We went there to pick it up, got in the car to leave and the same warning light was still on. So I got the service advisor and showed him the light was still on. He went back and talked to the mechanic that worked on it. The mechanic said he fixed it. I couldn't leave my car with him because I had no way of getting home. I asked if they had a rental I could use, and I was told no. He didn't offer me a shuttle to return home. I told him I'm a disabled veteran with severe back and neck pain and had to go home. I was able to make it home, and the battery went dead again overnight. I bought a new battery and my son installed it. My son suggested we take the car to his own mechanic and he correctly diagnosed the problem as a shorted battery fan motor. Replaced the fan motor and now working fine. I still have the old battery fan motor and it's obviously frozen up and won't turn. Burleson mechanic said he replaced a sensor. This was not the problem. I asked for the old sensor part and was told they disposed of it. They refused any kind of refund for their mistakes. read more

Brannon did a fantastic job of remedying a an issue that seems to be a theme in other reviews: Lack of communication. I too, ended up with a back ordered part which was completely fine with me. What was not fine was the lack of communication from that point forward. After about 4 business days of minimal communication I began to make attempt to assess the situation with my car having thought my patience would be rewarded. I can't tell you how much all I wanted was to be treated like a normal customer. I never asked for anything special. I approved all costs for the work immediately. I had my wife drop me off and pick me up 3 times from the dealership, the last time was fresh off a family medical emergency situation and I and Burleson Honda, for 3 hours seemingly had no idea where my car was so I literally had to show up to the dealership frantically so I could get my car to be there for the family member having the issues. In the 3 phone conversations I had with my service writer I just kept impressing upon him "please let me just come get my car and I will bring it back in when the part arrives" it was a radio part. Had nothing to do with the functionality or safety of the vehicle itself. Various service writers watched me frantically search their lot for my car because I was in a high stress situation. I still never raised my voice or became a problem customer just begged them to find my car for me with tears in my eyes at this point. I'm sure a few folks there remember my distraught face searching everywhere for my car while the service writer was seemingly hiding from me. A guy who said he was a manager came out... "Can I get a loaner vehicle just for the weekend so I can be sure I have wheels to get around?" "no" "but I'll even pay for it, my car is out of warranty so I understand I have to pay for it but do you have rates with a local rental car company? It's Friday night 30 mins before closing so Im out of options" "no, I'm sorry we can't do that" This interaction happened, while finally after 3 hours (and over a week before that) notice they realized I was serious and wanted my car back for the weekend. Lest you think this was a safety situation as to why they wouldn't release my car to me, it was not. It was a part of my car stereo that wasn't working. This was day 9 of my car being on their lot. Brannon has salvaged what's left of my faith in the dealership but all he can do is make right what went wrong and going forward, I'll drive an hour away for service. Compounding that, I had even reached out about purchasing a new Honda while my car was being services because I love my Honda! (see my texts You lost a service customer and a long time sales customer who always comes in with cash and buys the new Honda Accord every 3-4 years. I will follow Brannon Smith to whatever dealership he ends up at because his service was 5 stars. Unfortunately it took a month for Honda to realize he had a customer who lives 3 minutes from the lot who really got a raw deal run around. He can only do so much with the tools he is given. I'm sure he would do anything to make me feel better but it's too little, too late. I never asked for any special treatment; I only asked to be treated like a paying customer and I'm profoundly disappointed in the lack of customer care personal touch or just the ability to think outside the box in a tough situation. Why am I doing all the thinking for your service writers on how to make the customer happy? Below is a screenshot of the texts between the service writer and I. Noticed the lack of response and the dates. This was also buttressed with phone calls as often as I could without being annoying. I would also point out, again, I was never rude, demanding, mean or anything. You lost a lifelong customer in the prime of their buying years with a growing family located in town with roots here. I know nationally, or globally, that doesn't matter to the Honda brand. But locally here, it would have been nice to see service match the reliability of their excellent vehicles. read more

Burleson Honda - Watch the dates and the responses. If I need to upload my call log too, I will. - Car Dealers Near Me - Burleson, Texas

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I have purchased five vehicles since 2017 and taken others here to do so as well. Every transaction has been smooth and a good experience. The GM, Mike, makes customer satisfaction a true priority and I value that highly. Service department is superb also, as we take our Honda vehicles here. Never surprises and they work to make sure we have the best pricing on the work needed. I couldn't recommend BH enough read more

My experience at burleson Honda has been the worst experience of my life. First I was there for 8 HOURS buying a new car. My sales advisor Veronica was the worst lady we could've had helping me. She didn't know what she was doing and gave us no updates along the way. She went and got lunch and left us sitting for two hours not knowing what was going on. I cannot advise you more not to use this dealership. I wouldn't come here again if my life depended on it. If I could give zero stars I would. The only redeeming factor was our funicular advisor Ahmed he was lovely read more

The purchasing experience at this dealership was good at the beginning until I was going to pick up the vehicle. The Honda Pilot quality isn't as good as Honda used to be. I had a 2016 Odyssey and a Civic before, so I know. Verdict: Don't buy cars in this dealership if you can find somewhere else. Trust me, their price isn't the lowest if you're willing to ask others. The Honda or Toyota cars are not they were. Try Acura or Lexus if you can afford. The following is what I wrote to the GM of this store. He didn't reply, of course. Rest too long; don't read. In case anyone wants to learn the price, I got $56,500 OTD, including cross-bar, tail hitch, and dealership package. No trade-in, since they couldn't beat the price from CarMax. Some sensitive info was removed. This was in this Oct, 2024. -- Hi Mr. Rasmussen, I'm sorry that I must tell you about my experience of buying the 2025 Honda Pilot from your store just last week. Your saleswoman, Veronica, helped me about the process with a good price. It all went well until we arrived your store. We wanted the Pilot Elite trim and my wife wanted the white exterior and gray interior. No stores around us have such. One or two in Houston and the other is yours. So we drove 3+ hours to your store after the detailed specifics and price were settled, including the trade-in. Our kids were with us, wanting to see the new car. We settled the deal and put 2K deposit on Wednesday, including the trade-in of my 2016 Odyssey with the $16,000 CarMax appraisal. We also completed the remote credit check for financing the car. We wanted the trailer hitch with BLACK panel and crossbar along with ALL window tint, excluding the front windshield and panoramic roof. The service department finally got all these done on 5:30pm on Friday. I guessed the service department must be very very busy. Giving more than 2 days isn't enough for them. First shock: Until we arrived at 5:30pm, Veronica told us the trade-in price was too high and her manager decided not to take it. Note that we drove 3+ hours and expected to drive back with this one new car. So CarMax closed at 8pm, and we had to rush out and sell our Odyssey, because my wife and I couldn't drive two cars back for 3+ hours. Second shock: When I checked the car, I found a wide gap on the driver side front light. It's obvious a flaw. See the attached pictures on both side for comparison. I told Veronica and she took it to the service department and said they couldn't get it right. And the situation might get worse if they took it out and put it back. At that moment, I was speechless! Since when, the Honda quality had degraded so badly, including the mechanics. Third shock: So due to the short notice of no trade-in, I wasn't happy and had to shorten the "conversation" with the financial manager, declined all the warranties. He wasn't happy, because I wasn't happy, of course. I complained about the short no-trade-in news and originally Veronica was agreeing to deliver the car to me but got turned down later by her manager due to the liability per Veronica. The financial manager said it's not safe for a women to drive to somewhere unknown, not mentioning the liability at all. Anyway, the experience with him was the worst I've had in my past car-buying experiences. Fourth shock: We left the store around 7:15pm and drove it to CarMax. While we arrived there, I noticed the hitch panel was NOT BLACK as I told Veronica. It was already dark when I checked the car, so I wasn't noticing it. But even if I pointed it out, what could Veronica do?! Besides, the service department wouldn't fix it in such a short time. Fifth shock: We headed home in 3+ hour drive. For some reason, we kept hearing something from the car. We stopped 3 times trying to figure out what's wrong but in vain. Finally, when we got home around 12am, I found the culprit. The screws on the crossbars were very loose, and I could easily unscrew them by my bare hands. Thank god, the screws were still on. Otherwise, someone behind us might get hurt by the falling crossbar. Sixth shock: On checking the window tint as I specifically spoke with Veronica twice, one through messages and the other orally, I found only the first row side windows were tinted. The rest windows, including the rear windshield were not. These were factory stained windows. I'm thinking either Veronica was lying to me, or she really didn't know the differences between tinted windows and stained windows?! Seventh shock: I was just shocked by all kinds of issues coming up. The following day we drove somewhere with many bugs on the road, so I used the windshield wiper a few times and then no more fluid coming out. When I arrived the destination, I checked the fluid container. It's totally DRY. Yes, just not a single sign of water being poured EVER. I don't know what else I can expect from you. I just hoped my trailer hitch was installed correctly with all screws installed right. read more

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I had an incredibly disappointing experience at this dealership, and I'm leaving this review to warn others. While negotiating a potential vehicle purchase, the dealership attempted to add mud guards as a "dealer accessory" -- claiming they were already included in the package. After asking basic questions, it became clear that the mud guards weren't just unavailable -- they were completely incompatible with the car I was considering. When I pointed this out, instead of acknowledging their mistake or removing the accessory altogether, they casually offered to "take it off the price" -- as if selling an incompatible part and then discounting it was somehow doing me a favor. This isn't a clerical error or misunderstanding. It's a clear sign of deceptive upselling tactics -- trying to inflate the deal with accessories that don't even fit the vehicle, and then using phony discounts to make it look like I'm getting a deal. Completely unprofessional. If this is how they act before the sale, I can't imagine what kind of support or accountability you'd get afterward. I walked away, and I strongly suggest others do the same. Double-check every accessory, every charge, and every claim they make. This dealership is not operating with honesty or transparency. By the way the salesmen "helping" me was Ahmad Alaani read more

It's our to-go-to Honda dealership for repairs. We avoid Vandergriff, even though they're closer. The staff are friendly, helpful, & efficient. They're on time with appointments. Warranty & recall repairs typically take 48 hours. They call us when car is ready. Pick up is easy & timely. They didn't always wash the car after a repair, but last time they did. We didn't buy a car from them. The sales person was nice enough on the phone, but they still wanted to do the typical dealership price-haggling game, that we really don't like/want to do. read more

One thing I will admit I hate going through the car buying process! You're there for hours, it's frustrating having to go back and forth with the salesman at times. Well not this time, my experience was quick and simple with no hassle whatsoever. Alaani was my salesman this guy is awesome! He got me the exact car I wanted and even a better rate than what I was offered from another dealership, he even put me up on some car wisdom I wasn't aware of. My whole process was probably a few hours max. I definitely recommend Alaani if you guys are shopping for a Honda. read more

I bought my first new car there with Arthur and I'm so pleased! He was knowledgeable about the cars and what I wanted. Very nice. I gave him my non negotiables and a price range and the second choice he had I fell in love with, thank you Arthur. read more

I purchased my 2018 Accord from this dealership in December of that year and have had both this and my 2011 serviced there and have always received decent treatment. In April, I called to report that my check engine light had come on. I was told by a woman who answered the call that there was a safety recall on my car so I shouldn't just come in because if the needed parts weren't available, I wouldn't be able to leave in the car. She scheduled my appointment for 5/1 for the safety recall and so I would have a loaner. I reminded her of the purpose of my call and she said that it'd be fine for me to drive as long as the check engine light doesn't flash. 5/1 comes and I receive the loaner and notice the guy's face fall when I mention my check engine light and the warning it showed but thought nothing of it until I receive a text later that day from my service advisor that I needed a fuel injector on a car with less than 70k miles. I got sticker shock over the cost of the repair and became confused when I was told that the needed part to repair my car isn't in stock. I contacted another mechanic to find out if they would be able to give me a better quote. That mechanic tells me that there's no way my car should need that so early. I explained that I thought it was odd considering I've yet to replace the 2011. The mechanic asks if there a recall on my car for the fuel injector because the part was shown to be on back order with no eta. Long story short, I've been unable to drive my car since 5/10/23( and that was to drive home from the dealership) due to awaiting this part. I give 2 stars not because of the back order because that's beyond Burleson Honda's control. It's for the poor communication with my service advisor in addition to this awful script that even Honda's corporate staff regurgitates which is, " We can't provide you with a date for the part until you've purchased it " which we all know is not true! I lost my cool and asked what person pays for goods with no knowledge of when it'd come and even suggested a mock order be done to get the eta. Finally, Peter with Burleson Honda showed empathy by listening and allowing me to tell him how I've seen on different sites how consumers have paid and waiting months for needed parts with the eta constantly changing. Peter agreed to ordering the part and I'd pay for it as soon as it arrived to ensure that I'd get the part. A month after picking up my car up from Burleson Honda and you guessed it, still no part. read more

They will be quick to take your money and get over you. They don't file paper work correctly so make sure you know what you are signing for warranty. read more

Went to get a service done on my car today Hannah and Ashley were wonderful. Everything went smooth i was out and ready to go home in no time. read more

Shame you can't select zero stars. I was in the market for a new Civic. They were all being sold as soon as they arrived at dealerships in Dallas, so decided to call dealerships further out and every single location would let me know that they didn't have any on the lot but had some in transit, that is, until I contacted Burleson Honda. Spoke with a Chris first, who stated they had the exact Civic I wanted on the lot. Even though this sad excuse of a dealership is an hour away from home, I was willing to make the trip. I called a few others that were closer, to see if they had the one car I wanted, and they all stated that they didn't, but had some in transit. The other dealerships were also suspicious when I mentioned that Burleson had it, as they showed in their system that the specific vehicle was pending, therefore, not on their lot. I should've listened to them. I called a second time and spoke with Doug, who stated they not only had one, but two! I asked again if they really had it on the lot and he stated that he could sit there and say it till he was blue in the face. Better to have Doug look like a Smurf than drive an hour. I should've listened. The golden egg of cars apparently was abundant in Burleson, according to its sales team. Decided to call one more dealership even closer, to make sure they didn't share in the golden egg wealth, and even they stated that they were not sure how Burleson had what I was looking for. Apparently other Honda salesmen are more ethical than the sad excuse of a dealership in Burleson. A third call was placed and spoke with Jerry. I was upfront and let him know that other dealerships were confused that Burleson kept telling me they had the vehicle I wanted, when they were certain they did not. Jerry assured me they had it. I packed an overnight bag, considering the distance of the sad excuse for a dealership, and started my drive. Once I arrived, I walked the lot and didn't see what I was looking for. Alonso approached me and started to help. I told him what I was looking for and asked to discuss it further inside. I was asked about any other vehicles I might consider and stated he would bring the car I wanted out for a test drive. Are you on the edge of your seat? Are you desperate to know what happened next? Will this Yelper get what he has been looking for all along??? NOPE! He brought out a different vehicle unfortunately. I asked to speak with a manager, not because of Alonso, who provided the best customer service up to that point, but more because I had an issue with the shameful tactics that car salesmen are known for, practiced by Jerry, Doug and Chris. Doug came out and stated that one vehicle was in transit and the other was sold within the hour of me calling the third time. Is that really possible? Maybe.....if I was in a Dallas dealership. I was pretty sure this was another lie Doug decided to put out there because when you lie once, it's a lot easier to keep doing it in order to save your neck. Plus I was doubtful that it was sold because the place was empty!!! I was warned by other dealerships and I didn't listen. Needless to say, I stopped at a dealership on my way back home and purchased a vehicle there. Not exactly what I wanted, but still happy with purchase, especially because of the strong customer service provided at this Honda dealership. Burleson should cross-train with others some time. Something Mike Rasmussen, General Manager at Burleson, should take into consideration. Sad excuse of a Honda dealership. I should've listened. read more

This is a Great dealership! Big Thanks to Mr.Uriel for helping me find the right car! Mr.Uriel was very professional, kind, and ready to answer any and all questions and concerns about the cars. Thank you again Mr.Uriel and Thank you Honda staff! God Bless! read more

I must warn people that Burleson Honda is what people in the car industry call a ,"10% Dealership". Here is a short video explaining what a 10% Dealership is.: https://youtu.be/IuFc2LJ0GWc?si=zCOhZmOVdYOsxRE2 As of late December 2024, we just purchased a 2025 Honda Pilot Touring AWD at a great price from another DFW Honda dealership that's sales volume based as opposed to sales commission based (which is what Burleson Honda is). We had a very bad experience at Burleson Honda when we first test drove the Pilot in early November 2024. Their quote for the 2025 Pilot Touring AWD while still at their dealership was insulting compared to the initial quote from the dealership where we bought our Pilot from. Burleson Honda's quote for the Pilot Touring AWD included the MSRP with $3,000 of added "dealer accessories" to the price. They wouldn't budge from that offer sheet maybe because it was in early November 2024 and the beginning of the month demands max profit as opposed to end of month sales quotas. The Honda dealership where we bought our 2025 Pilot Touring AWD from was very transparent with their pricing and discounts. They were even willing to provide quotes for both the Pilot Touring AWD and Pilot Trailsport via text. They didn't care that their quotes would possibly be shopped around to other dealers. Burleson Honda wouldn't even provide quotes or even attempt to beat other dealer quotes remotely during the month of December 2024 and would rather have you come back into their dealership instead of being transparent via text or Email. Because of this, I made it a priority to deal with my salesman from the Honda dealership that sold us our 2025 Pilot Touring AWD. He was able to beat the different quotes from other dealers. I was very happy with the final price of my 2025 Pilot Touring AWD at just a tad below Invoice Price! Without name dropping the exact salesman we were working with at Burleson Honda. He was a master at "gas lighting" us into coming back into the dealership in person. Mentioning that "Presence is Power" in order to negotiate any deal with Burleson Honda. Yet other DFW Honda dealerships were able to provide us quotes via text and Email and were going back and forth with one another matching and beating quotes in attempting to earn our business. Burleson Honda just refused to even provide numbers remotely via text or Email this whole time we were Pilot shopping in December 2024. Everyone knows that competition drives the price Down and other DFW dealerships were willing to earn our business remotely until we decided to purchase our 2025 Pilot Touring AWD at the dealer that provided us the BEST Deal! Which we are very happy with at just a tad below Invoice Price, no dealer added accessories like Burleson Honda was quoting us with after our test drive with them in November 2024. I hate to bash any business like this but if it means to help the community for businesses to improve their policies, this is what reviews are meant for. Hoping that Burleson Honda improves their sales policies in the near future. In the meantime, look for sales volume based dealerships as opposed to sales commission based ones. Good Luck! ***PS: They deleted this comment from Google Maps*** read more

No complaints, they always take good care of my car leaving it better than before it came in :). This time Allen Huseljic took care of me and was very helpful with what I needed. read more

Brannon is an Amazing Human, resolved our issues They need more People like him at Burleson Honda. Thank you again Sir. read more

Listen to the multiple reviews below about the bait and switch sales tactics. I called before I drove down there to confirm they had the car I wanted. I was told they did. When I arrived, I was informed they didn't have the car and had a different price (several thousand more) from what was listed on the website. They also withheld my keys after the valuation on my trade in (stall tactic). Every time I asked for my keys, they sent someone else to talk to me. I had to ask three times before they would return my keys. Every other dealer returned them immediately. I walked and bought my Honda from another dealer. read more

Slower than average for service but they are working as fast as possible with the current restrictions in place. Super service from Dee and all the guys! Now if Dee would quit going on vacation so much. Service is friendly and efficient. read more

Inquired about a used car and then without even seeing the vehicle I made an offer. After that the salesman emailed me back and increased the the advertised price by $3,000 plus TT&L! He said it was for dealership fees on what they had to do to get the car ready to sell, not part of the posted price they had. I did email the GM and he emailed right back with an apology. My whole point was not to post a price of a car if that is not the price you are selling it for. I understand TT&L but not "dealership fees that added on to the advertised price. Very disappointing as this was for my son's first vehicle. I thought of giving two stars just go give the GM credit for emailing me back. But at the end of the day, they advertised a false price. Remember, he said the final price was $3000 more than posted price PLUS TT&L. Very interesting. read more

If your interested in being ripped off by a bunch of amateur car salesmen and managers this the place. 5k in mark up for no reason and then adds for a total of 7k on top of MSRP. Clowns! STAY AWAY Doug was the manager that said everything I wanted to hear and then when I came in they showed their true color. read more

The car was listed for a certain price online and when we arrived to sign papers, the car had almost $3000 in "dealer services". We were told these charges were for US to pay for Honda to: clean the car, top off fluids, check brakes, etc. These are services which SHOULD already be performed on a car being sold by a dealer. We had already driven an hour, got approved for financing, test drove the car and felt we were already too deep into this sale to back out now, since we were short on time. After about 45 minutes of haggling back and forth with the salesman and manager, we finally came to, what I consider still unacceptable price, which was still above the asking price quoted online...we finally said ok. The salesman did everything right, I believe. It is the policy implemented by Honda to add the ridiculous "dealer services" forcing the customer to pay for services the dealer should already be including in their inflated price. We will NEVER buy a car from your dealer again and I have already told many family and friends about the deceitful practices of Burleson Honda. Financing and closing went smoothly, but never again will I put myself into a situation like this one again. If you are advertising a car for a certain price, it needs to be sold for that price without hidden fees. We did this exact transaction with a Chevrolet dealer last year. Found a car online, flew in and bought it and we paid exactly what the advertised price was online. We were in-and-out in less than an hour. This whole process with Honda took 3-4 hours and was miserable and we left feeling swindled. Completely regret our decision and wish we would have stuck with the last dealer we purchased a car from. read more

went there today for my oil change. Took two toy for toys for tots. I was treated so wonderfully. The service manager was so sweet. Peter treated my like I was his own Grandmother. I think this will be my new go to place. read more

I can't recall the salesman name, but he was super helpful. Driving up one would think the have a very limited stock of cars. However, what is out from is just a sampling. They have a lot more in the back. We came in to look at the SUVs. They had a few in the model we wanted but not with all of the premium packaging we wanted. Didn't appear as this they would have what we wanted for another month. Was a really nice place, real clean, they even have an old Civic inside that's been refurbished. I see these at almost every dealer, nice touch to keep track of their roots. read more

I'm super happy with my new car that I bought a week ago, all thanks to Sunni Montemayor. She made me feel really comfortable while searching for a new car, not like other car dealerships where you would feel pressured in to buying a car you don't really want. Sunni was super cool and easy going she made my whole car buying experience so much better. After going to other dealerships I recommend going to Honda Burleson and asking for Sunni. Sunni Montemayor and Daniel Duran were really cool and easy going people they made my experience well worth it at Honda Burleson. Thank you guys! read more

My car has been acting erratic (not starting for random intervals of time). My chosen COVID hobby was working on my car, but unfortunately while I'm learning a lot my execution is horrible. I purchased a new battery and terminals. Had the alternator tested. Not it. Had the starter tested. Not it. Maybe. I called my local Honda dealership (NOT this location) twice and the first time I left a message with the receptionist with my request for a price quote and call back information. Didn't hear from them. Tried again. Nothing. THIS location? They are doling out amazing customer service and helpful advice. They didn't try to upsell me into parts/service I didn't want or wasn't ready to do. Julia took the time to explain IN DETAIL and FULLY UP FRONT the pricing (Service Labor Costs for each issue), efficient, fast, was super friendly and warm over the phone while also answering my unusual/newbie car questions. The same can be said of Devon, actually the service manager I later found out, who I spoke with when I called again this morning. He was incredibly knowledgeable and patient enough to listen to my concerns and attempts to rectify this issue on my own. I very much appreciated that Devon quickly and easily gave me a succinct list of what could be causing the issues I'm having. I myself took 12 hours of research and glaring fruitlessly at my engine to make similar diagnostics. I appreciated that he didn't just jump on the most expensive and easily diagnosed repair recommendation, but questioned, listened, and then gave me both common and often overlooked possibilities of what could be causing the issue. I like that the department has above and beyond customer service while also having the experience and knowledge base to not only fix it, but in depth explain the processes behind it. This morning, Devon was not only diagnosing the possible avenues they'd tackle my issue, but I think he could tell I was eager to learn because he very kindly went in depth about compression, voltage, crank speed, and even the rarer broken teeth on the flywheel. I have called dozens of mechanics over the last few days for both advice and quotes. Honda does have the highest price point for parts, which I said to the Parts Department after finding out how much the starter would be. He, Cesar, said that he understood that Honda parts are more money but they are genuine Honda parts and then went on to to reiterate it by proving to me that they do happen to last longer than the other Auto Store parts I was considering purchasing. Cesar was also extremely knowledgeable, while also being patient and kind enough to go through a whole catalog of parts with me (a slight exaggeration, but I appreciated that he was able to give me EXACT amounts, type of part, AND if there were possible fees (like core charges when applicable). It's SO NICE and know exactly what you'll be spending when you go get repairs there. No customer enjoys incurring surprise fees or untold costs. I was impressed by everyone I spoke to and was appreciative of the time the associates invested for customer satisfaction. For example, Cesar helped me work through a simple but big issue for me with spark plugs. The cost difference was three times what I had planned on purchasing at my local Auto Parts store. He respectfully acknowledged that price IS important, but it's also what you get for that money. We talked through longevity, quality, and warranty info for various parts and compared them to the specific items I had in mind elsewhere. He was right. While I do think Honda's price points are high, even for the quality, I'm more inclined to go to a place where the employees are honest, knowledgeable, willing to discuss repairs and prices, while also being very warm and friendly. I found other mechanic shops that were less in price, but also instantly dismissed my query's about wiring, bad connections, and solenoid issues, trying to upsell me into replacing the starter without going into as much depth questioning and diagnosing other possibilities that could cause these issues. Some of them don't warranty their work and that concerns me. I read reviews about people having their starters replaced at one dealership and then the car was still not starting. This is a considerable purchase and I'm happy choosing to spend more to ensure that my car, the only thing keeping me safe on the road, is well taken care of. So, I'm stopping this LONG review and heading to a dealership pretty far away to get my 'girl' the quality help she needs. read more

From the management to floor salesppl made us 100% comfortable! 10/11 recommend this place to any new buyers! These people care, we all gotta make money. But the really want us to walk out happy! don't walk run!! read more

Great service with Chase Rasmussen! Very personable, and kept me informed on status of my repair. He even was successful in locating my water bottle. Chase is the man! Cant remember the shuttle driver's name but he too was personable. Through conversation found out we had lived in some of the same places. These two men represent Honda quite well thanks to both of you for service provided. read more

We went and test drove a vehicle listed at $20,500. We discussed finances and they threw in a $3,000 cleaning charge, plus random charges and fees, on top of TTL. They lied about not running my credit score, tried to give me an astronomical APR when my credit is fantastic. I later got an email stating my credit was in-fact run. I went with my dad and boyfriend and was still treated like an idiot. I called the kid out on their tactics and he kept making up excuses that didn't make sense. There are so many other dealerships around with more integrity. read more

Sergio has been great help. Service is excellent. Got the service done in time & promptly. Does not have to wait for long.

I took my Si in because the AC wasn't working. I was told I would have an answer to what the problem was in 24 to 48 hours. 3 days later I get a call. I was told that the repair was going to be over $2700. They have the customer over a barrel. Who says "Nah, I don't need my AC" in the middle of a Texas heat wave? I tell them to fix it, over 2 weeks later, I FINALLY get my car back. It was bad enough, the bill for the repair, but the insult to injury was their print out of neccessary repairs. That is what prompted this review, to point out what I consider to be unethical actions. The main point of the print out, was that I needed a front timing cover reseal. The salesman expressed concerns that if I declined this over $1200 repair, I was putting my car at risk of engine failure because of my leak. I have included a photo of my driveway, where I park my car for 5 days a week. It's only used on the weekend. If I had an oil leak that was so bad, that my engine was at risk, wouldn't there be at least SOME visible oil on my drive? Just be skeptical when you get a printout saying you need repairs. I would highly recommend you seek a second opinion. The ONLY reason I went to the dealership for this repair, is that the newer Hondas have a proprietary computer, so not even the Snap-On computer at my regular mechanic could get the system to tell them what was wrong, so I could get it fixed away from the dealership. EDIT: I decided to check my oil in my car, just to be sure. First, I change my OWN OIL, no quickie places for me. For 20 years, I have used ONLY Schaeffer's oil. Slightly more expensive then what is more readily on the shelf, but well worth it to me. Now, even though I run a full sythetic, I am old school enough, I change my oil every 3000 miles, or close to it, without fail. I was slightly over 2000 miles since my last change, when I took my car to Burleson Honda. I just checked my oil, and oddly enough, after 2000 miles, it's nice and clean?! Also, it's a quart low, hmmmmmm If you will look at the photos I have below, you can see why I am puzzled. Schaeffer's oils are made with a light green cast. It visually is like no other oil on the market. Yet, YET!! The oil in my car NOW, is NOT green. My car is NEVER loaned out, she's my baby, you are extremely lucky if I let you drive her, when I sit next to you to make sure you are not reckless. Just wanted to edit my review, since I just noticed this. read more

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Ran credit working deal for the kid for well over a week. Get call to come in by salesman Mario saying congratulations we can get you done with 500 down. There for over two hours while they look at the trade a second time and tell him his credit is bad and to get a co-signer. We ask what is it they see that is bad and the reply is "it is just bad." They called us, had us come in for the 500 down approval they say they got us... then say find a co-signer your credit is bad. To top it all off we ask what are the numbers on they two approvals they did get us (both capital one and Santander verified when we called them there were approvals the store got him) Mario said he never got us approved. The desk was so weak they could not even give us a pencil on the approval they had. the sales manager said "why give the payment option if there is no down payment." How does he not know there is no more downpayment. The desks job is to give a pencil for the deal. to not even try to sell a car when they had us come in for the approval at 500 down is just plain lazy. And to drag us down for some fantasy approval and not even hit us with the approval they did have Is disrespectful read more