Chris is unique mechanic, he is a great conversationalist and is informative with everything he…read moredoes to you car. He also works pretty fast so you won't be waiting or have to leave your car like they do for dealerships. I am definitely coming to Chris's auto repair for life!

Although he did fix a simple problem. I was traveling and did not have tools to do myself. Believe…read moreall the reviews about rudeness, in 45 years of doing business, I have never dealt with someone as bad as this. I am a service technician and have never treated a customer the way he does. He is where every service manager needs to send their techs to demonstrate how NOT to treat customers. BTW, cash only. UPDATE...the business owner replied to this review, apparently he pissed someone else off because I paid in full, money was not even an issue, had to pull cash from ATM next door (because the one in front of the shop is non functional) This is a different customer, I was not rude, I was silently pissed. He did not stop working on else's vehicle to work on mine, after waiting 3 hours with no estimate on time on even looking at mine, I was literary on the phone with another shop a mile away when he finally freed up. The ONLY reason I used this shop is because it was the closest one where I broke down and the lady who answered the phone said wouldn't be a problem. After dealing with this, I would not even go back for warranty work if I needed it.

Well, my daughter was out at a youth event for the week in Ft Worth, we are from the Rockwall area…read more On Thursday night she called and let me know her 2011 Jeep Wrangler was overheating and steam was coming from under the hood. She was able to get it back to where she was staying that week. I drove out the following day and was able to identify that the radiator had cracked. it was about 10:30am on Friday. I called around to several shops and most were willing to do the work, but couldn't get it done until Saturday or maybe even Monday. This was not ideal. All that changed when I called Don Perry's Garage. I was talking to Donny and he said he could probably get it done that day. I told him I was just passing through and he said he'd definitely get it done that day. He said "cmon down and we'll get you fixed up. I'll pick us up some lunch and you can hangout here till it's done." This is 100% true! So I headed on down and spent the afternoon with Donny and Kelly. We ate lunch together and chatted for a few hours. Hanging out there I got a real behind the scenes look at how they run their business. How they communicated with their customers on the phone or in person was all top shelf. The transparency they shared with their customers is like nothing I've seen in this business. If they made a mistake, they owned up to it. If they could get a better price on a part, they would and then would pass the savings on to the customer. I've got to also give a shoutout to their senior tech James. He's been there over 30 years and knows his stuff! There's a reason they have been in business as long as they have! The reality is, I probably will never need their service again. Our paths may never cross again. But if you need a quality, honest, and fair repair shop in the Ft Worth area, look no further, you've found it! Thanks again to Donny, Kelly, James and the team!

I took my car in for a misfire cylinder and they fixed it. And how I'm paying for is through…read morepayment they're very great. The quality of the service was the best that I could ever ask for. After I got my car two weeks later my light came back on and than went off a week later and than came on after a week that it was off. So that was fun!

These People are amazing... Great service from the front of the house to the service techsread more

Would give zero stars but the gentleman who set my appointment over the phone and the male staff…read moremember who walked across to get my vehicle were good but overshadowed by the actions of the others. I received very poor in person customer service and the female worker was very rude and snappy over the phone while trying to get clarity on my truck. So i had tl leave work and go see in person to get status of vehicle. Was told that was never looked at (although vehicle was dropped off night prior to get a diagnostic scan). Asked where was my vehicle and another worker came outside to let me know it was at the home depot across from the shop. Parked there. The male staff member went and brought me the truck letting me know they NEVER TOUCHED IT!! this was beyond horrible and will be doing a Google and yelp review because of this.

I have been using Felts for about 7 years now for my company fleet truck and my personal vehicle…read more This visit was for the water pump that was going out on my fleet truck a 2013 3500 Chevy. I dropped it off around 7:45 as soon as they opened and by 4:00 that afternoon the repair had been made and I was back on the road. Mike and Ruth will go up and beyond to make sure your vehicle is repaired quickly and the job is done right the first time. Even when having to deal with the fleet management companies which can be a headache. If you're vehicle is having issues give Mike and the team a shot at Felts Family Car Care you won't be disappointed!! Thx guys for always taking good care of me!

Reason for the review being so low is because they ask you all types of information and questions…read morethat go beyond a simple alignment and never told me they were not going to perform the alignment as many shops do and im out in about 15-20 minutes total waste of time that could've been avoided . I WAS HERE FOR 1 hour and a half. Never coming back here unfortunately. I personally do not like writing bad reviews for businesses but i want to warn people so they are aware. I went to get an alignment here as it's a local business and wanted to support, however, they did not perform the alignment. Reason for it was bad ball joints. I understand and this is normal procedure and many shops will deny the service for this. But they still decided to want to charge me $80 dollars for "checking the vehicle" the alignment is $120 by the way. After arguing that this was outrageous the lady cordially and correctly did not charge me the $80 dollars.

We set a time and he showed up right on schedule and got the job done. Very happy with the end…read moreresults.

From the owner: Have a car emergency, need your car repaired or your oil changed at your home or office, on the…read morecurbside, in your driveway, or your parking space. Repairs are quality, and pricing is often better than or able to be matched to "in-shop" options. We also offer auto diesel tech services. Give us a call today at (469) 219-0583 to schedule an appointment.

I have a 1993 Dodge caravan is special unfortunately she had breaking issuecame here and got a…read moregreat repair so we're all fixed up and ready to run do a great job reasonable prices

I have a F150 that needed AC repairs. The work was completed ion a timely manner. I was very happy…read morewith the results and the costs were fair. Nadal also did work on my Ford Flex. I needed some work done on the suspension system and was again satisfied with the results and the costs.

Had work done to our Nissan for far less then what the dealership would charge. Also had some work…read moredone with our other car and was done in timely manner. Colt, is always friendly and helpful. Will be bringing the cars to Hoover for repairs until they close or we move.

100% recommend Team Hoover! Called last week with an air conditioning issue on one of our cars…read moremade an appointment for today. We dropped it off in the night deposit last night and they called us by lunch time with an estimate and we had our car back by the end of the day. They are so quick and get the job done asap. The appointment you make is not just to drop it off like the Ford dealership who holds onto it for a week before they even look at it. If we have a problem they can fix Team.Hoover will be fixing our cars.

The lady who owns the place is so awesome and nice. I just love doing business with her.read more

always a great experience here. i send my mother here cause i know she will get treated rightread more

I had an amazing experience with this auto repair shop! The staff was super friendly and really…read moretook the time to explain the issues with my car. They fixed it quickly and at a fair price. Highly

I cannot say enough good things about this shop and its owners! Sedrick and Charlie were both…read moreamazing to work with. Sedrick gave us a quote and told us all of the information we needed to know and Charlie was the person who did the work on our car. He explained everything he did and communicated fully. He was even kind enough to work with us when our bank was giving us trouble with sending the payment and it needing verification. I will never go to a different shop to get work done!!

The only place In this area I trust. They have worked on 3 of my trucks. Wonderful people and very…read moretrustworthy

My wife and I were headed home up I-35 and noticed we had a flat tire. We looked up this place…read morebecause it was the shortest distance to travel on a flat. They got us in immediately, fixed our medal punctured tire, and wished us a safe drive back home - all under 20 minutes. Great customer service!