I left my vehicle with this mechanic for approximately 2-3 months, and the process was extremely frustrating and disappointing.
One of the parts that was replaced was a part that, based on what I was told, did not actually need to be replaced. I specifically questioned whether it needed to be changed, but I followed his recommendation and had the work done.
The biggest issue, however, was the repeated lack of communication and inaccurate promises regarding when my vehicle would be ready. I was told approximately 4-5 different times that I would be able to pick up my vehicle on a specific day, only for that day to come and go without the vehicle being ready. Whenever I tried to get an update, my messages were often ignored, and I would have to call repeatedly to get an answer. When I did finally reach him, I was repeatedly told, "tomorrow," but tomorrow kept getting pushed back.
At one point, I was told my vehicle would be ready on a Saturday, even though the shop is closed on weekends. This made the situation even more frustrating and made me question the accuracy of the information I was being given.
My vehicle has now been sitting at the shop for approximately three weeks longer than I was repeatedly told it would, and the same promise of "it will be ready tomorrow" continued without being fulfilled.
I understand that unexpected delays can happen with vehicle repairs, but the lack of communication, repeated inaccurate timelines, and having to constantly chase down updates made this experience extremely disappointing. Customers deserve honest communication and realistic expectations, even when a repair takes longer than anticipated.
Based on my experience, I would not return to this shop or recommend it to others. read more