I took my older Subaru to Ichiban after getting an expensive estimate someplace else. They inspected my car and discussed all the recommended repairs with me in detail. Once they began work, Ray kept me updated about progress with daily phone calls. I had most of the recommended work done and still walked out with a smaller bill than I would have had paying for one of the two repairs at the other place. I'm very happy with the work they did and will be giving them more work in the future. read more

EDIT: 6/3/24: Spoke with Dave. I have no doubt that they can do a good job, as seen with these other positive reviews, but in the same manner that they are professionals in this field, I am surprised they did not find anything wrong with the master cylinder, which does have a direct influence on the clutch. Dave mentioned multiple times that his men did not find an issue with the cylinder at the time of inspection, so "technically" they did their jobs. I should point out, that Dave also said that they test driven it by 10 miles. 10 miles and no issues apparently, yet 2 miles of our struggle before the car gave out. I attached 2 new photos showing the odometer. Unless the paper printed on the day I picked up the keys aren't up to date (and if so, why was I given paperwork that's not up to date?) I am hesitant to believe the car was test driven. With the complimentary oil change + 10% discount on next repair offered, my boyfriend is very open to bringing his car back and if next time the car is properly serviced I am willing to update the reviews. ***** EDIT (Morning of 6/1/24): Tried calling your "24/7" assistance listed on your website. It's just your company's phone number sending us directly to voice mail. We need the car today. My boyfriend is missing out an annual event he wanted to go to deal with this matter. He can't even drive it to a different repair shop as he can't change gears anymore. Getting it towed, which is costing us unnecessary fees too!! Unbelievable!! ***** My boyfriend drives a manual car and was in need of a new clutch. He hesitates in bringing his car anywhere but Redline in Arlington. Since it's far, I suggested that he give other auto repair shops a chance, something he hasn't done before since he knows that finding a good mechanic is hard. Same here, but we wanted to have hope that his car can be fixed properly in Fort Worth. We thought wrong. Upon arriving, the men were very nice. Because their customer service skills were great, we assumed they were going to do a good job. My boyfriend even spoke fondly about Ichiban Autos even before repairs started. The men at the front were also responsive, informing us of the costs, labor, & parts that need replacement. Take a look at the photos for the amount of things replaced. Cost? Over $2k. And because Ichiban closes on the weekends, you'd think they'll make sure their Friday clients would be ensured that their cars would be drivable. Unfortunately, not us. As my boyfriend was flying back from a work trip, we couldn't get his car till 10 PM, long after Ichiban closed. At 10 PM, we retrieved the car, excited to drive it when... HIS CLUTCH IS LOOSE! Both of us tried it and it feels wrong. NO resistance on the clutch pedal, and he couldn't put the shifter into gear! How is this acceptable! He managed to drive the car off premises but as he got closer to my apartment, literally 2 miles away, he had stopped because he couldn't change gears anymore. That's right, 2 MILES by 11 PM, my boyfriend and his car remain stuck on the side of the road, parallel parked at some street and praying that he doesn't get towed. I did not pay over $2k just to retrieve a car that's not operating properly. Did anyone even test drive it? You guys had the car from Wednesday till Friday. Called me at 9:30 AM stating it's ready, and I didn't even come till 2 PM to pick it up, giving you guys plenty of time to test drive/check for any errors/tighten any loose ends. Since Ichiban is closed, our night, our weekend, is ruined. I really wished I could've given this place 5 stars, the men were nice but the service we received is unacceptable. A simple clutch check/test drive would've signaled to you guys that something is off. Ichiban Autos, we are extremely disappointed. read more

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I made an appointment to have my breaks replaced. When I brought it in, Ray and crew said I didn't need to replace yet. What?!? A care repair place that's honest?! I was so grateful! I was taking a little road trip the next day and wanted to be sure. They even put air in my tires! This was my first interaction with Ichiban, but it definitely won't be my last. So nice to have an honest auto repair shop! read more

These guys are wizards!! They fixed the dent on the side of my truck and found the issue with a/c problem I've been having. Where other mechanics fail these guys are the real deal read more

He was quick and did exactly as he told me he would do. Upfront with the information and I would use him again.

Not only is their service reliable but they are honest with what you need and don't need. They do not hesitate to refer you elsewhere to another honest shop, if needed. They don't try to sell you on unnecessary services. They do their best to get you in and out as soon as possible, and back on the road. Estimates are given before the work starts and if that changes, they will notify you prior to doing any work. Great pricing. read more

Ichiban Autos is still my go-to auto shop. I trust them to work on my car and give me honest quotes. I started coming here around 2014 and will continue to come here as long as I'm in the area. Even with my 15% discount at my dealership, Ichiban almost always has a better quote. There is a tcu discount for students and alumni, so be sure to take advantage of that. One complaint since my last review- lately they don't always answer the phone or call back when you leave a message. I'm a long time customer, so I will call until they answer, but a new customer won't have that kind of patience. That being said, when your car is in their hands, they will call you for updates and if any additional work needs to be done, they will give you quotes and ask if you want to go ahead with it. Overall, I recommend you call Ichiban for your auto needs. They are honest and do a good job. JB and Kenneth are solid people. read more

I love these guys. Super honest and trustworthy. Great turnaround time as well. I would definitely recommend their service.

Just moved to the area and needed a mechanic quick. They were available same day. Easy to drive past the shop but reasonable amount of parking. I was given an estimate if the diagnostic price. Got called and updated that it wouldn't be ready until tomorrow since they couldn't get my part tomorrow Get a call the next day about option that sounded like the repair was going to be crazy expensive. I went in to pick up the car, annoyed and feeling like I was getting played. One of the mechanics came out to explain what he had done and the other extremely choice. Ray was good people enough to show me the cheaper option and pulled out the part to show me. Very impressed and they will always be my mechanics read more

For the past 15 years, service continues to exceed ones expectation. Also, Kenny, Ray, Marty and the entire staff supports our military personnel. Just drop the keys off with your vehicle and don't worry about anything. Hooyah!! read more

Awesome guys ! Trustworthy. We are so appreciative and happy with the service we received and the price !

Ichiban gives you a good price and does OK mechanic work but their bodyshop is horrible and slow. In under two years their hood repair and repainting of my red Mazda6 has cracked horribly. I could tell when I got it back 2 years ago it was badly done. The hood had sand in the paint, and it was already bubbling up. When I confronted the owner, JB to fix the issue immediately after the repair, which took a month, he said there was nothing they could do and blamed it on the former repair shop. The owner, JB stopped answering my phone calls, so I will never be going back to Ichiban. All the owner, JB had to do was make it right, and he refused. read more

Ichiban Autos - Red Mazda6 hood body repair from Ichiban - Auto Repair Near Me - Fort Worth, Texas

First time customer, and cannot think of ANY reason i would return to Toyota for servicing my vehicle! Ichiban put a full set of brakes on my 2012 Highlander for about $750, which is about $100 more than Toyota wanted per axle, or approximately $1400!!! JB advised to what was best for my vehicle, and the brakes are working like new...better than after any past brake job for sure! Also appreciate his being diligent about making sure all information regarding the service was in their system correctly that they would honor their 2 year warranty on the brakes. Professional guy, and frankly, if he told me I needed to do something else, I would do it... From my experience, and reading the reviews, this IS the shop for servicing your Japanese vehicle. Strongly suggest you give them a try. Ask for JB, and tell him Dave with the Grey Highlander recommended Ichiban!!! Thanks JB!!! read more

Great service! I had bought an antenna replacement online and they replaced it quick, efficiently and free of charge.

Brought my car in this morning and was greeted by a guy up front with a beard, I told him exactly what was wrong with my car, a headlight that had condensation in it, and how to fix it. It's a common problem with gen2 Mazda 3s and I even offered a video on how to fix it, he told me that he couldn't and didn't know anybody who could. I took it to komal down the road at all service auto and he was receptive towards the video and offered to take care of it for less than $50. I wouldn't go to ichiban if it were the last mechanic shop in DFW because of their incompetence. I wish their was something lower than 1 Star read more

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In nine years I have never had a bad experience with the people or the work they have done on our cars; once taking a call from Gallup, New Mexico to help get us back on the road. I call that Awesome!!!!! The owner is a great guy and he always has great people taking care of my wife and I. read more

1 star is too many. Terrible customer service/diplomacy. Ray was not honest with me regarding parts ordered. He said he ordered the part, but really didn't. I sat around for 5 hours only to find out that he didn't get the part that day. Extremely frustrating because he said he didn't realize I was waiting. I paid for the part, which wasn't there, and now they won't reimburse me my money back. $147. I picked up the part because I was so frustrated with him and his sarcastic and demeaning attitude. I went to another auto repair place and they said the part I had was not going to fix the problem with my car. Big Ray now says he "won't reimburse me and he's not going to argue with me." Anytime I tried to speak, he talked right over me. I can't speak with anyone above him because Big Boss Ray said people above him "are gone ,and he doesn't know when he will be back and the owner is too "busy" because he owns so many other businesses and owner is on vacation." Really Ray Sosa? You are pathetic!!!! When JB was there before you, things were much better. You are a pathetic person, Ray!!! I looked up the part on google. I could have bought it for $47. Ray charged my $147.00. Ray, the boss man, you ripped me off. And 5 hours I will never get back. Dishonest people. read more

These people are awful. Don't use them for any reason. Nasty and unresponsive. Owner fine, manager a complete jerk

Simply put...the team that comprises Ichiban is professional, polite, customer friendly, thorough and efficient! They helped me out of a bind and will definitely get my business from now on. I'm not fond of "writing reviews" and this is my first review after having this app for over a year. I quite enjoy exploring what the world has to offer and not much compels me to write. That being said, I encourage those in need of automobile maintenance to give Ichiban a try....that is all. read more

This is the only place I'll bring my vehicles. These guys are honest, fast, and do great work! Every time I come in they're friendly and they jump right into making sure I'm taken care of. Doesn't matter what kind of vehicle you have, they know what they're doing. I have a 2015 Jeep and a 1971 Blazer and this shop will have my business for life. read more

Called to get information about a repair and was not told about the $120 minimum diagnostic fee, nor is it on their website, dropped my car off and was not told about the minimum charge then. Later it was pointed out that they have a plastic sign in the lobby only. I understand the need for a diagnostic fee but that should have been communicated on the telephone and on the website. read more

Terrible service. Completely screwed my husband and I, did not do what they said they were going to "fix," on my Volvo, tried to squeeze us for more service and money on the thing that actually needed to get fixed. Do NOT take your car here. Terrible customer service & clearly clueless mechanics. read more

***Long review*** We have been using Ichiban Autos for over 5 years and never had a problem until our past repair a week ago. We took our 2008 Audi Q7 to them because the check engine light was on and the mechanic determined that it was a valve cover which was under warranty because they replaced it a year ago. They kept the SUV for almost a week and at pick up I was told by the mechanic sorry for keeping your truck for so long I wanted to check things out and make sure everything was done right. The SUV was driven under 10 miles before the check engine light popped back on. Took it back to Ichiban Auto maybe three days after pickup, they told me it was something going on with the parts under the valve cover and having the valve cover fixed correctly this time by them (again) made the other parts mess up due to pressure or some bs like that and the best thing for me to do was to get another vehicle because the SUV is old and replacing the engine would be around $10,000. I have asked multiple times if the truck was having problems that they say are going on now, why hasn't it been giving me problems. Since then I have talked to two mechanics about the problem ( haven't moved the SUV from Ichiban) and their advice was to have the shop do the job over and if anything dealing with the valve cover (other parts of the system) was going to mess up it would have messed up when the valve cover wasn't performing correctly not when it has been fixed properly and maybe the valve cover wasn't replaced correctly. Talked this over with Ichiban, Ray's response was we don't want to hear it unless it comes from an Audi mechanic and he has been working with his mechanic for years and he knows his work. I told him everyone makes a mistake some times. So two different mechanics told me the same thing and they wrong. Also since they have repaired it, the the engine light came on again more codes have popped up, so if there were a problem with anything else wouldn't those codes popped up the first time around not the second time. Ichiban Auto is the only company that has done any repairs to the SUV. I have asked that the owner call me, I was told earlier on that the owner isn't probably going to do anything but was finally told on 9/6/2021 how to text and send an email to him. Shop manager is rude and I. honestly feel the mechanic doesn't know his way around a German car. read more

I don't know what I ever did before Ichiban autos. I will never take my vehicles any place else after discovering this GEM!!!! The mechanics are knowledgable as well as friendly and the Service Manager, Brandon, is exceptionally skilled in auto repair and surpasses any expectations someone would have of a service manager professional. The waiting room area makes me feel like I'm at home and even though I didn't have to wait long on my two visits, I could have waited and been very comfortable! read more

Ichiban Autos - Auto Repair Near Me - Fort Worth, Texas

These guys are great and even provided a college discount for my son. They are responsive and responsible.

Ichiban autos has become my go to guys for auto repairs and questions. Went to a name brand repair shop for a simple smoking of the system for a leak in the emissions and they were gonna charge me 400 dollars for a new canister. I went to ichichan for a second opinion and in only 2 hours they found the problem, which was apparent, and saved me over 300 dollars. They proved to me to be honest guys not looking for an extra buck, but looking to truly fix your car the first time the right way. read more

These guys are honest and sadly that is hard to find. My husband uses them for his Infiniti. They have never steered him wrong, the prices are fair and they try their hardest to keep you updated along the way. We will continue to use them. read more

Looking for a fair and honest auto shop was on my to-do list in the past year of my time here in Texas. As I am not very well-versed with cars and the car dealership business, I do not naturally look forward to completing this task. My car had a lot of problems and my state inspection was soon due, so I hurriedly searched for a nearby auto shop online through yelp and found Ichiban Autos. I decided to give them a shot after reading their good reviews. I am SO glad I found them! As mentioned in previous reviews, the people here are truly honest, fair, hard-working, and experts; I appreciate how both JB and Kenny took their time to explain to me my car conditions and the repairs needed to fix my car issues. My car unfortunately had a lot of unexpected complications, so I feel they had gone extra miles to fix my car and accommodate to my schedule...yet all with still positive attitudes and for a very fair and reasonable price. I've done price comparisons between their services and a couple other car dealerships, and their repair services were A LOT cheaper. Great customer service. Great services in general. I will definitely return to them for all of my future car work, and will highly recommend them to everyone, especially any new Texans who are panicking to find a reliable auto shop. THANK YOU, JB and Kenny! read more

We came in to get our car checked out due to the engine light on! JB was very friendly and patient with us. Explaining everything we needed and did not need. Very honest and friendly. We had a chat about cars and keeping maintenance on them. So glad to have found this place! We just moved here and wanted to find our go to place for services! So glad y'all were recommended to us! We Thank you for your honesty and fair prices! You will have our business! Thank you!! read more

The true test of a business isn't always when thing go right, but when things go wrong. Let's face it, we don't live in a perfect world, so every transaction isn't always going to go as planned. But I can say this based on my own personal experience, JB is totally dedicated to operating his business based on ethics and integrity. He was fair, honest and willing to meet me half way to confirm that I was a satisfied customer. Ichiban has completed several repairs for me in the past, so I already had a pretty good idea that this was a well run business. But my last experience completely convinced me that I have found the place for all of my automotive repairs. They come highly recommended. Great Job Ichiban! I sincerely appreciate it. read more

I've never been here for service, but i called for a price quote on an alignment. JB told me that they didn't offer that service, but he recommended a couple of places, asked what issues the car was experiencing and proceeded to give suggestions on what the issue could be. i'll definitely be here for future car servicing. read more

An honest shop with extremely fair pricing. They went above and beyond for me. They wouldn't recommend work that would earn them money, because it didn't make sense for me. Highly recommend. read more

These guys know what they are doing. Even though I've only used him once I don't feel like I was taken advantage of. I would recommend this establishment. Ask for JB read more

I just wanted to thank you guys! I was on a road trip and in Ft Worth when my engine light came on (it was my cam shaft sensor). I stopped at Auto Zone and they referred you. Will Plummer had my car fixed that day (even though I brought it in around 3pm). I truly appreciate it! I continued on my road trip to NM and had a wonderful time. Thank you again Will!! read more

The guys at Ichiban have been taking care of our cars for the last 4 years. Very honest and take the time to explain what's wrong and are happy to answer any questions. read more

I can't say enough good things about Ichiban Autos. One of the only auto places I can go in by myself as a young woman and not feel taken advantage of. They have never tried to scare me into buying something more and the only time they have recommended I buy something else - Brandon found me a cheaper option. Going into an auto shop can be scary for a woman, especially with all those horror stories of getting ripped off out there - but I will always trust these guys to be honest, stand up guys! These guys are grade A and I will continue to go to them as long as they are around. read more

I just recently got body work done on my car due to an unfortunate accident, Kenny and his guys are extremely friendly and very helpful in explaining everything so you don't feel and actually know you're not getting swindled as a lot of auto shops sadly do. They did an awesome job on my body work and this is the only place i will trust wth my car from now on. read more

JB and Ken are incredible... honest men with integrity. In an industry where honesty and customer service seems to be a lost art, these guys are the real deal. I will be returning and referring all my friends to these guys. read more

Great service and JB was very helpful. In my case, I wish they hadn't broken off the old piece to replace the new one.... But it was very fast service. read more

I had fast and friendly service here. They are knowledgable and had my alternator fixed the same day. Great place to bring your vehicle...