I recently purchased a 2015 Nissan Sentra from Matt at Post Motors. I loved the car and everything…read morewas in top top shape! One month later, however, The air conditioner stopped working. The mechanic said it was a condenser/compressor issue and the whole thing will need to be replaced. He also told me the dealership would have had "no way of knowing about this". It was just one of those unfortunate things! I called Matt (who sold me the car) and he generously offered to cover the cost of the repairs. He sent me a check for $1,000.00. I was very grateful and extremely elated. I would buy another car from him in a heart beat. Thanks again Matt!

It was almost perfect transaction until I needed help with something they overlooked. I'd been…read moresearching for a suitable used pickup for 90+ days as low odometers are rare to find, but the older the truck gets the less likely one is to find one for sale with a low odometer. It had to be GM full-sized livery, and it had to be white. When I saw this new listing come up I almost knew I was going to buy it before I even went to look at it. The truck was in new condition and I could afford it at market price. It took me forever, but I was ecstatic to find exactly what I wanted in the color I wanted with a sinfully low odometer. I bought it on the spot and took it on home. With any used unit I go over it with a fine tooth comb looking at fluids, pressures, accessories and everything else to find out what's wrong with it. It had a bad door switch and I discovered the hoist holding the spare tire to the body is inoperable leaving the vehicle with no usable spare tire, and absolutely no self-help for a flat tire on board. Many brands today deliver new cars with no spare tire and no jack. The automakers may think that's adequate but I sure don't. I'm unwilling to leave the city limits without a pressure-checked spare, jack, and 4-way lug wrench. It was Friday afternoon and I'm trying to get out of town for the weekend. To fix this spare hoist is going to need a trip to the dealer, and I need to borrow a spare tire just for the weekend until the problem can be addressed. This lot was a lot full of many kinds of pickup trucks, and they had several choices from GM, Ford, and others. I called them asking to borrow the spare off one of their other for-sale units for the weekend only, and they declined. This truck was as-is, no warranty, but generally speaking when a used car dealer sells a car all of it's functions are working. I was less than delighted to be turned down for something they should have fixed before selling it, and that would have cost them $0 to temporarily upright the situation. My local mechanic and myself finally were able to disable the faulty lock mechanism that was between myself and the tire hoist, and I got on my way on time. After the fact the lot came back and told me where I could obtain a loaner spare to make this trip. By that time I had already jumped through hoops backwards to fix the problem that was on the truck when they sold it. I believe that problem was on the truck when manufactured, but that wouldn't help me one bit on the side of a road with a tire that's flat on the bottom. Buying from Post Motors was an almost stress free transaction. Of course I came in as effectively a new, all all cash customer, with my own financing and minimal hassles. I can't bash them too much but I do find their response to this spare issue not adequate. The vehicle was a cream puff that would sell 15 minutes later if I didn't take it. But, they had a whole lot full of premium condition trucks to look at with a smattering of other vehicles. I wouldn't say they are a bad car lot or they did anything less than above board. When I find something not working which is that important to me, I did expect more give a flip than I got. I knew it was as-is; no warranty when I bought it. Still, their lack of concern in a stressful situation certainly could have been handled better. They sold me a great truck at market value with almost nothing wrong with it, but when it was time to ad the lagniappe any customer would expect more than they did, and it was their choice to leave me stranded and not do one thing to help. They certainly didn't go the extra mile when they could have at $0 cost to them. I'm not unhappy with my purchase, but I did let them know their behavior after the sale was not what I expected from a reputable car seller. After it was too late they then came back with some help, but I had already accepted they don't give a flip and gone another direction with the spare that won't work problem before me. If anything positive comes of this I'd like to see a little more compassion toward the customer who has just bought a faulty vehicle they are unable to use until it's fixed.

I've been too busy with work and other responsibilities to go out and car shop. We needed a new car…read moreto help Lee get his mom around easier; she struggled getting in and out of his truck. I reached out to Florence Bruner with my needs on Monday and she mobilized Firehouse Auto Sales' concierge car buying services for me. This is my second time using her and she showed up for me again. I saved money and time and Lee has a top of the line 2020 Chevy Traverse. Online dealerships tried but they couldn't beat her price, she negotiated my auto loan with lenders because I was so busy juggling work calls and needs (best interest rate ever) and she delivered the car to me at my home. Then she bought my 2015 Chevy pickup at a very nice price. She helped me save, stay safe, and met my family's need. And after everything she brought me a gift basket from The Capital Grille (Fort Worth)...I think I'm special to them, but all of their customers are and receive a special gift. Words can't express my gratitude.

Amazing service they were able to get me approved for a 2025 elantra helped me to get insurance and…read moreeverything worked with i had for down 100% will recommend

From start to finish these guys were great! They installed a 3" Rancho lift and mud tires on my…read more2023 F-150 XLT 4wd,and did a great job! I highly recommend them!

Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

A great experience at a used car lot? I know unheard of right? That is what I used to think too…read more Well Baha and his team have changed that. Mariela is a rock star super friendly and extremely helpful. Her along with Tim in finance were a rock solid team That got me exactly what I asked for on the terms and the vehicle. Thanks for the great job you guys we appreciate it.

Utterly despicable Literally disrespectful and clearly a…read morescam.. spent 15grand on f250 2008.. haven't driven it a month alrdy had to spend 19grand getting motor overhauled let alone brakes and rotors metal to metal ( even let me test drive it like that.. ) I would waste my time or money at this place.

Juan was very professional, quick , and determined to get me in and out of a car within minutes…read more Definitely would recommend this car lot

Avoid this place at all costs. SCAMMER ALERT!! We bought a car from this specific lot. They busted…read moreout ALL IMPORTANT DASHBOARD LIGHTS. INCLUDING THE CHECK ENGINE LIGHT. IT started leaking gas as soon as we pulled out of the lot and filled up the tank. It took them 2x to fix it. I have put 8k into this car that has barley been paid off for 3 years.(INCLUDING TRANSMISSION AND ENGINE) AVOID!!!

Calvin is outstanding! He made the process so easy and I know I was very difficult. He was very…read morepatient with me and did not leave me in the dark about anything he was honest and upfront. I LOVE my 2013 Lincoln MKZ he got me into, it is exactly what I wanted AND needed. He truly treats you like family! Thank you Calvin!

After spending two days and 6 car dealerships later, looking for in house financing or financing…read morewith bad to no credit, Z max helped us get into something that matched our budget. Alex was beyond friendly and professional and kind. Diligent on all the work and effort he put into finalizing everything. I will definitely buy from there again! Thank you!!!!

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

We live in Plano but my daughter wanted a particular RAV4 Woodland and, despite having to drive a…read morelittle over an hour to get there, we decided to go to Family Toyota of Burleson. My daughter worked with Jason in the transaction and he was very helpful in getting this vehicle for her. He was quite professional and fun to deal with as well as everyone else at the dealership. Thank you Jason and Family Toyota.

This is the second time I've taken my car in for service and they forgot it. This time around it's…read morebeen over 5 hours for an oil change. I spoke with three people who couldn't find it, the fourth finally did and said they need 30 more minutes. So it was never started I'm guessing? None of the reps are on the same page, first I was told I couldn't make an appointment then another person booked one for us stating "30 minutes." What on earth is going on with your management? Apparently there is a recall that I was never notified of. Although they can't tell me what the recall was. Update: After speaking with Braxton I will give them one more try.