FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

This is the second time I've taken my car in for service and they forgot it. This time around it's…read morebeen over 5 hours for an oil change. I spoke with three people who couldn't find it, the fourth finally did and said they need 30 more minutes. So it was never started I'm guessing? None of the reps are on the same page, first I was told I couldn't make an appointment then another person booked one for us stating "30 minutes." What on earth is going on with your management? Apparently there is a recall that I was never notified of. Although they can't tell me what the recall was. Update: After speaking with Braxton I will give them one more try.

Chris was an amazing help when looking for a car great community and fast as well when getting me…read morein a car and drive off

I bought a car here a couple months ago for around 8k, plus the salesman, a gray haired man in…read moreshorts advised me that due to the mileage on the 2008 Toyota, to also buy this extended warranty he highly "recommended", which would give me another 50,000 mile coverage for the whole drive train. When I say recommended, I mean pushed on us. My son had the car for about 50 days when he was driving home on the freeway at night. The car completely lost power. As in, it just quit. On the freeway. In the fast lane. He had to fight it to get it out of the lane of traffic into the emergency lane and not wreck. We had it towed to our family mechanic (Caliber Auto Care) who had never dealt with the warranty company before. This is how it started, our mechanic put a camera into the engine and discovered a HOLE in the engine, which was absolutely dry of any oil. As in dry for so long there is no way it wasn't like that when we bought it, and this is what our mechanic said. No way it was my son's fault. This 2008 Toyota had had an ENGINE recall that was never fixed. Hertel sold us a car with an ENGINE RECALL and didn't say a word about it so that WE could address it. That year's model Toyota had a manufacturer defect that caused the rubber seals to allow all the oil to leak out and cause... A rod to break off and puncture the engine. It threw a rod. Now this warranty company immediately requested we pay for the mechanic to drop the oil pan ($600). So we did. They finally sent an adjuster, who asked us to authorize and pay for the bottom oil pan to be dropped. Our mechanic explained that we didn't need to do that for him to see the hole, with the camera. The mechanic said he would never need to drop the bottom oil pan and that it was apparently the warrant company's way of chipping away at the cost and push it off onto us. Now we called Hertel and told them what had happened. They sold us a complete LEMON, and on top of that talked us into buying an extended warranty from a company with shady tactics. We were never told by the salesman that there was a cap on repair costs, only that they would cover the whole drive train for another 50k miles. Now, Hertel has just left us hanging with what amounted to an $11k (warranty and TTL) paper weight. That could have gotten my son in a bad car wreck. Do not trust this dealership. Most certainly do not buy the extended warranty plan they are PUSHING on you. They prey on working people here.

Every car has been perfect Service great would recommend to…read moreall Craig is most accommodating

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

I bought a very reliable Toyota Avalon in Great Condition, it was a pleasure doing business with…read moreTony. Great Customer Service, Good Price, HIGHLY RECOMMEND~ 5 Stars

I had an outstanding experience working with Shandron. From the moment I walked in, he was…read morewelcoming, knowledgeable, and genuinely focused on helping me find the right vehicle--not just making a sale. He answered every question with patience, broke down all the details clearly, and made the entire process smooth and stress‑free. If you're looking for a trustworthy, friendly, and highly professional car salesman, Shandron is the one to ask for.

Terrible place, only buy a car if you have extra money to put into the car. You are dam near buying…read morea project car and yk they don't give af that you haven't even had the car a good three months and have had three instances that car has broken down. They buy shitty ass auction cars so project cars only buy a car here if you got extra money or save your time and go to a dealership no one here is professional. I've asked to speak with a manager like almost two weeks ago and ain't nobody call me but the repair people who have had the car twice and ain't fix shit.

Tried many cars here and found them all of great value. It was hard to settle on just my car but…read moreit was a winner and everything I needed for my daily drives. I can totally see me again coming back in the future. Great customer service and they made it easy to buy a car!

I recently purchased a 2015 Nissan Sentra from Matt at Post Motors. I loved the car and everything…read morewas in top top shape! One month later, however, The air conditioner stopped working. The mechanic said it was a condenser/compressor issue and the whole thing will need to be replaced. He also told me the dealership would have had "no way of knowing about this". It was just one of those unfortunate things! I called Matt (who sold me the car) and he generously offered to cover the cost of the repairs. He sent me a check for $1,000.00. I was very grateful and extremely elated. I would buy another car from him in a heart beat. Thanks again Matt!

It was almost perfect transaction until I needed help with something they overlooked. I'd been…read moresearching for a suitable used pickup for 90+ days as low odometers are rare to find, but the older the truck gets the less likely one is to find one for sale with a low odometer. It had to be GM full-sized livery, and it had to be white. When I saw this new listing come up I almost knew I was going to buy it before I even went to look at it. The truck was in new condition and I could afford it at market price. It took me forever, but I was ecstatic to find exactly what I wanted in the color I wanted with a sinfully low odometer. I bought it on the spot and took it on home. With any used unit I go over it with a fine tooth comb looking at fluids, pressures, accessories and everything else to find out what's wrong with it. It had a bad door switch and I discovered the hoist holding the spare tire to the body is inoperable leaving the vehicle with no usable spare tire, and absolutely no self-help for a flat tire on board. Many brands today deliver new cars with no spare tire and no jack. The automakers may think that's adequate but I sure don't. I'm unwilling to leave the city limits without a pressure-checked spare, jack, and 4-way lug wrench. It was Friday afternoon and I'm trying to get out of town for the weekend. To fix this spare hoist is going to need a trip to the dealer, and I need to borrow a spare tire just for the weekend until the problem can be addressed. This lot was a lot full of many kinds of pickup trucks, and they had several choices from GM, Ford, and others. I called them asking to borrow the spare off one of their other for-sale units for the weekend only, and they declined. This truck was as-is, no warranty, but generally speaking when a used car dealer sells a car all of it's functions are working. I was less than delighted to be turned down for something they should have fixed before selling it, and that would have cost them $0 to temporarily upright the situation. My local mechanic and myself finally were able to disable the faulty lock mechanism that was between myself and the tire hoist, and I got on my way on time. After the fact the lot came back and told me where I could obtain a loaner spare to make this trip. By that time I had already jumped through hoops backwards to fix the problem that was on the truck when they sold it. I believe that problem was on the truck when manufactured, but that wouldn't help me one bit on the side of a road with a tire that's flat on the bottom. Buying from Post Motors was an almost stress free transaction. Of course I came in as effectively a new, all all cash customer, with my own financing and minimal hassles. I can't bash them too much but I do find their response to this spare issue not adequate. The vehicle was a cream puff that would sell 15 minutes later if I didn't take it. But, they had a whole lot full of premium condition trucks to look at with a smattering of other vehicles. I wouldn't say they are a bad car lot or they did anything less than above board. When I find something not working which is that important to me, I did expect more give a flip than I got. I knew it was as-is; no warranty when I bought it. Still, their lack of concern in a stressful situation certainly could have been handled better. They sold me a great truck at market value with almost nothing wrong with it, but when it was time to ad the lagniappe any customer would expect more than they did, and it was their choice to leave me stranded and not do one thing to help. They certainly didn't go the extra mile when they could have at $0 cost to them. I'm not unhappy with my purchase, but I did let them know their behavior after the sale was not what I expected from a reputable car seller. After it was too late they then came back with some help, but I had already accepted they don't give a flip and gone another direction with the spare that won't work problem before me. If anything positive comes of this I'd like to see a little more compassion toward the customer who has just bought a faulty vehicle they are unable to use until it's fixed.