Ok so this is my first time being an RV owner. Although I didn't purchase my RV from them, I needed a sewer hose and decided to stop in. I was treated as soon as I walked in and asked what I needed help with. I told them and they pointed myself and my son to the store they have. The sales lady was more than helpful and got me fixed up with exactly what I needed without breaking the bank. I will be back you have made a customer for life. Also I will be coming to put a down payment on a good used RV from y'all in about 6-8 months. Thank You So Much read more

We just left the RV Depot, not even 20 minutes ago and suddenly we have a blowout when the salesman and even the mechanic said that everything was up to code, including the tires mind you everything is all on video recording by the way. We called their office just for them to give us the run around that this is on us and our fault. We didn't just spend our entire savings for this rv just for them to tell us they can't and won't do anything about it. This is on yall! We live 6 hours away!! A tire shouldn't even have a blowout 20 mins after leaving the lot! That is not normal whatsoever! And yall can't even answer the phone or provide us service or even give us a call back. Shame on this company. The employees were sooo rude and incompetent. Even the manager which is supposed to resolve their clients issues was a totally bitch! Yall are some money hungry useless ass employees. read more

RV Depot - Blow out. When the sales man and mechanic said it was up to code. - RV Dealers Near Me - Cleburne, Texas

worst place to purchase customer beware young kids working in sales room your sensitive info dl# social security # address references handle by cussing swearing managers laughing and yelling how your buying over priced units and never getting your deposit from trainer for sales room is rude unprofessional and picks on the weak trains cusses and makes fun of people laughs at how customers don't get there money back and how RV Depot makes it rich off poor souls scary this company is the worest beware read more

We were told to have an appointment at 12:00p.m. did not get greeted until after almost 2:00p.m. Worst place ever if I could leave zero star I would. Firstly they gave us a camper with a broken axel, Secondly a broken emergency brake almost blew the motor on my truck. Thirdly had to contact head administration because Colton, Justin, and Sarah ignored all my calls. Fourthly the water heater didn't work during walk through they were fixing it as we were leaving, also battery system is broken. Terrible customer service we were stranded all weekend in a Walmart parking lot. Watch out for these con artists they only care about sales nothing else. P.s. check your tires if you buy from them we got a spare turns out it was 20 years old and dry rotted. read more

RV Depot - Shredded brake system - RV Dealers Near Me - Cleburne, Texas

See all

I regret buying a camper from these people every single day. Although they might be good for financing with low credit, these are the most dishonest corn pone country barefoot hillbilly inept degenerates I have ever come in contact with. We were approved for a 6 year old camper and upon initial walkthrough we were told all the little things that needed repair would be fixed on pick up. It was not. When it came time to pick up everything appeared to work fine only to find out during a shock trip the refrigerator, hot water heater, and air conditioning were defective as well as some leaks in the plumbing system. When I attempted to express my disappointment I was sent a text telling me that they don't put up with disrespect. On the finance end as we struggle they continue to conjure up numbers for which they say we are behind yet we are not. read more

See all

It has been three weeks and no one from this company will return my husbands calls. we cannot get a sales manager or the owner to call us. prior to applying for a loan, they required $2,000 downpayment, non refundable if you get approved. if you don't get approved they won't keep your money. well he didn't get approved but then the salesman said we were approved for their in-house loan, but has a 19% interest rate. the in-house loan, or as they called it "a real bank" that the owner of the RV DEPOT just so happens to 'own'",was not discussed, approved, or disclosed as an option and seems to close the loop on their fraud against their customers. no one in their right mind would be ok paying a 19% interest rate when no bank outside of the RV DEPOT bank approved him. it is a TRAP. buyer beware. we have asked for our $2,000 to be returned, in good faith, as we were not approved by a bank without a direct conflict of interest to RV DEPOT. Please return our money in good faith as we never consented to the terms and conditions as they were never disclosed in good faith faith. please have the owner of service manager contact my husband. the downpayment was a direct violation of the UNIFORM COMMERCIAL CODE which RV DEPOT is responsible for knowing. ignorance of the law is no excuse please return our $2,000 that was put down in good faith read more

Worst buying experience in my whole life. Already had a sale pretty much made with Marie. She was super responsive and reachable right up until got my money. I walked in the front door of RV Depot and not one person said hello, acknowledged me, head nod, nothing. I was 30 minutes early as all Marines are and sat for a hour and 15 minutes. I walked to the front desk and asked for Marie, 30 minutes later she shows up. Was told she was getting the walkthrough tech, sat another 30 minutes until I went myself to do a walkthrough. John the walk through tech showed up and didn't respond to a hello, straight up ignored. RV was dirty, bathroom vent cover was on the sink, fireplace was removed without telling me then told it was a safety issue, asked to have it replaced, ignored. RV Depot is run by the worst people I've ever met. All about money, it shows in the showroom with all the owners kills from hunts he's done. read more

Awesome Experience - Highly Recommend! Had a great experience buying my RV here, everyone was super friendly and easy to work with. No pressure, no gimmicks, just helpful people who really knew their stuff and took the time to answer all my questions. They had a solid selection, and helped me find something that fit exactly what I was looking for. The whole process was smooth and they made sure I felt confident and comfortable before leaving. What really stood out was the follow up after the sale. They actually checked in to see how things were going, which you don't get everywhere. If you're thinking about getting an rv definitely check this place out. You won't regret it. read more

Do not buy from this dealer!!! They are frauds. Go check their Better Business complaints before you do business with them!!! Your $1000 deposit plus anything you put down regardless if you proceed with a purchase or not they WILL NOT give it back even if they damage the RV themselves after a deposit is made, not even return the down payment minus the deposit, but they blatantly lied about money being refunded if a purchase wasn't completed. I was told the down payment was refundable if the purchase wasn't completed. The deposit was non refundable but they damaged the RV after the deposit was made or didn't disclose the jack was damaged and the awning was broke (they will not fix an awning so I made sure to ask if the awning worked before I placed a deposit, and the sales person lied to my face and said it worked, Regan), so the deposit should have been returned on the basis that criminal fraud was committed by deception to sell a product. They intentionally hide damage and do not disclose known issues with the trailers. DO NOT trust anything the sales representative tells you verbally, get everything in writing!!!! Go through EVERYTHING on the RV you're looking at BEFORE you put a deposit down, I mean EVERYTHING slides, awning, pull out steps, step on every square inch of the floor to check for soft spots, open all the cabinets, check the tanks, check your lines, appliances etc. They are frauds. I have hired a lawyer to get my $3000 back they essentially stole from me, and have them investigated for criminal fraud. Attached picture of trailer note the bent jack that is hidden in one picture without the tanks (pictures the deposit was made based on) and the day of purchase after deposit and partial down payment it placed now visibly bent jack is out, and they refuse to refund my money but there were soooo many other issues asides the bent jack. When I returned to complete the purchase after I had already given them a sum of money $1000 for the deposit and $2000 toward the down payment, they were atrociously rude about $3.60 regarding the required 3 months RV insurance before you can take the RV off the lot when they made an error 3 months had been purchased as requested. The refused to give me the general managers name. I have attempted to contact the general manager 7 times now, in person as well as left messages, and he's unavailable. Two occasions I was hung up on as soon as I told them my name. Negative stars should be an option because it's not just a bad experience it's a scam by con artists when it looks like a legitimate dealership. read more

RV Depot - Day of pick up Jack is extremely bent and old propane tank was provided after they said I'd receive two new ones! - RV Dealers Near Me - Cleburne, Texas

See all

Absolutely Terrible Experience and Refusal to Refund at RV Depot - AVOID! I am writing this review to warn others about the incredibly unprofessional and frankly, unethical behavior I experienced with RV Depot. I was interested in purchasing a trailer and was told by their staff to look online. After finding one I liked, I was instructed to put down a $3,000 deposit, which I promptly did. Shortly after, they contacted me requesting an additional $1,000, which I also paid. I was then informed that my financing was approved - great news, or so I thought. The rug was then pulled out from under me when RV Depot contacted me again to tell me that the trailer I had selected and put a significant amount of money down on had already been sold! To add insult to injury, they are now refusing to refund my $4,000 deposit! This is completely unacceptable. They took my money, led me to believe I was purchasing a specific trailer, and are now holding my funds hostage after admitting they sold the unit to someone else. This entire process has been a nightmare of false promises and a complete lack of accountability. I strongly advise anyone considering purchasing an RV to steer clear of RV Depot. Their business practices are questionable, and their customer service is nonexistent. read more

I hate to have to write this review as I was very hopeful for a good outcome since Dean, Justin, & Rachel were all so nice PRIOR TO THE SALE. It's been less than 48 hours and the RV we purchased is practically falling part. Aside from the cracked spare and worn out tires they had us drive out with (they replaced 1 out of 4), the leaking kitchen sink, half working amenities, the dirty dog hair everywhere, AND the holes in the wall that they covered with decorations, the WORST part is the tanks aren't functional. The handles for the tanks are broken, one rod completely comes out, & there's poop leaking from the black tank. The underbelly is cut and zip tied back together, so there was some type of obvious work done there. We called and tried to get some advice from the service department on how they drained the tanks and we were told by "Robin Robert" that we had to drive the trailer back to TX, all the way from CA, in order for them to show us. He assured us that everything was functioning properly, meaning they KNEW the tanks and handles weren't functional, yet let us drive off like that. We called at least expecting some guidance on the half done work they sold us, but we were met with an attitude and pretty much told to figure it out or drive back to TX. As a business owner myself, I could never allow my staff to treat clients like that & I would ensure myself that proper service is being given. We tried calling Sarah the owner, but have yet to hear back. We will be contacting an attorney and filing a consumer complaint and complaint with the BBB, unless we can get some answers on how to properly service our rig, since RV Depot couldn't properly inspect it prior to selling it. I hope to be able to update this review with positive results. read more

Very bad experience at this location. We put down a mandatory, non refundable deposit of $2000 after only seeing the rv online. Really, we should have seen that red flag as it was and discontinued shipping with this business, but we've owned that mistake. When we arrived, we realized the rv wasn't as nice as it looked in the photos. They were unwilling to negotiate the price at all even after things were pointed out in the walk through. One of the main things we pointed out was that the AC was dripping a LOT. It was written on the walk through paper and the tech said it would be looked at before we left. The sales rep tried to say it was just because it's been off for a while.... Not the case. All 4 rv tires also had dry rot, which was pointed out by the guy we hired to tow it out. He was rightfully concerned for the 3 hour drive back. After some hassle and lots of time waiting to get permission from the owner to even check the tires, they finally took it back to get them changed out. It took another couple hours for them to bring it back out but with only 3 tires replaced. Shocker! That 4th one that they didn't replace blew on the drive back, putting our driver and the rv in a dangerous spot on the side of the road. After finally getting it home and hooking it up, we discovered that the AC was never even looked at, as promised, before leaving and now we have a small water fall in the kitchen of we want to use the AC. The outlet for the microwave also doesn't work, so we have to remove it and plug it in elsewhere until we can get someone out to fix that too. We spoke with Kevin, after several days of not receiving call backs and basically being ignored, only to be told that if we wanted it looked at and maybe fixed, then we had to bring it back. It costs us $500 one way to move it, plus lodging for us and 2 dogs, because we live in it, and who knows how many days to fix it. They knew this. There was no offer to send someone out to us or outsource another RV repair company, nothing. Not only that, but another tire went flat so we are basically stationary. They were supposed to fix it before we left. It was in writing. And yes, I am considering filling a claim with the courts and most definitely with the BBB. They don't care once they get that deposit. I'm so disappointed that these people take advantage of those of us with poor credit who are just trying to work our way back up. I wish I had better pictures to show the nightmare we are dealing with; these just don't do it justice. read more

See all

they stole everything out of my camper. not just the items listed below. literally everything. they steal your property out of your camper when they repo it!!! they stole clothes, a tv, ps5, blackstone grill, milwaukee impact, a tool box, a hi vis jacket, a vacuum cleaner!!!!! these people are thieves! just be warned if you miss payments, they do have a gps on the trailer & they will pick it up at any given time. read more

after finding the RV I really liked I did all of the necessary paperwork online and put down the required $2000 to hold the unit, I planned on picking it up in a few weeks because I had to prepare existing spot for the new one, my wife unexpectedly got extremely sick and was in ICU, she passed away in about a week, I texted my salesman explaining the situation and could really use the earnest money back for all of the upcoming expenses to take care of but no was the answer... So much for decency and doing right...I will never use a company with this attitude about compassion and I hope anyone reading this will see their real mission statement... and screw you is at the bottom of it, and by the looks of other posts it shows... read more