We trusted PPL Motors to sell our RV, and while it eventually sold, the experience was nothing…read moreshort of frustrating. Throughout the entire process, communication was almost nonexistent. We had to constantly reach out for updates, and even then, getting any real information was like pulling teeth. We were told that there was a buyer at one point and they were waiting on funding that would take a couple of days. After a week, I called to get a status from the sales manager. He informed me that the buyer couldn't secure the funds, so the deal fell through. He then stated that he forgot to call me to let me know. It felt like they had no interest in keeping us informed except to encourage us to lower the asking price. On top of that, they tried to charge us for unnecessary repairs, claiming work needed to be done that was unnecessary. It felt like a clear attempt to pad their profits at our expense. For example, after initial delivery to their lot, they tried to charge nearly $250 to "install" a sliding screen door that took me literally 30 seconds or less to do on my own and fix a closet door that was supposedly not opening. When we went to the lot to see for ourselves, the closet door was mysteriously working. When the RV did finally sell, they did another inspection prior to the buyer taking possession. This revealed another $450 in needed repairs (estimated before cost of parts). Seeing this, I again went to see the need for these repairs for myself. Low and behold, 2 of the 3 identified repairs were proven to be false. The third I could not verify one way or the other and ended up having to pay $400 in parts and labor. However, I'm not sure if they actually even did anything. In the end, the RV did sell after several months, but the lack of transparency and poor customer service made the entire process far more stressful than it needed to be. I would not recommend this dealership to anyone looking for an honest and professional experience. Look elsewhere if you want a dealership that actually communicates and respects its customers.

do not buy from them! their $1200 inspection is a joke! they will not stand behind what they sale!read more

Everything in labor is excessive. They don't tell the customer the labor cost is a minimum of a…read morehalf hour per item not per hour like the sign reads. Be fore warned how they operate. NOT 200 an hour. Very misleading.

Be advised this is a FACTUAL account of my visit with Motor Home Specialist R/V Direct…read more On Thursday, May 28, 2026 I contacted MHS R/V Specialist (Blue Compass R/V) regarding a 2014 Thor Palazzo they had advertised for sale. I spoke with the salesman that stated the R/v was still for sale; we scheduled a meeting for the next day Friday May 29th. We met with the salesman at their location who got us in the golf cart and drove us to the very back of the property where there were only 5-6 R/V's. The R/V looked super nice, good sounding engine with low milage and generator with low hours. The A/C's stopped when on batteries, they were replaced. The salesman and Management even pushed 3 warranties, after turning them down they offered all 3 of them for one lower price. It seems that the warranties cover everything but the chassis. The sale was complete and when I drove off the lot I realized I just purchased a dangerous and highly UNSAFE vehicle, the steering system was uncontrollable and almost impossible to keep in a single lane. I contacted the salesman that said he would check into it. Never heard back anything regarding assistance from the dealership other than they don't cover the chassis. Also, we were told that they wanted us to let them know where we were going to have the R/V so they could come and replace the Ice maker. It took 4+ weeks before Luxury Coach in Rockwall Texas could get me in. After another two weeks without my new to me coach and $7,347.42 the coach drives awesome and don't think for a second those crooks at MHS R/V Specialist didn't know they sold an UNSAFE R/V to endanger the lives of any and everyone on the hiways. If you want you and your family to be SAFE, Do " NOT " purchase from these crooks. Lie, deny and LIE again. They never contact you about the problems they knew about.

We had a horrific time towing our Montana 5th wheel and went through three different "certified…read moretechnicians" to fix an issue with our SuperGlide hitch--none of whom were any help. Sadly, those previous techs just cost us hundreds of dollars for nothing. After two days of serious towing struggles, we finally turned to the service department at Holiday World, and they were a breath of fresh air. Sam, the Service Department Manager, was sincerely caring about our concerns, but he went way beyond that. He made sure our hitch was fixed properly and permanently so we could feel safe on the road again. He even came over after hours (no kidding!) with his son to make sure everything was completely squared away. This is hands-down the best service we have ever received. Even though there is a Montana service center (Ron Hoover) much closer to us in Georgetown, we will happily make the trip up to Alvarado from now on. It is well worth the drive to know the job is being done right by skilled, genuinely caring professionals.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

Robert Flippin and Ryan went above and beyond to get my daughter in a camper. We are grateful for…read moretheir time and effort. Highly recommend.

We signed the paperwork for our 2026 Forest River 360 MYR Impression RV on April 24, 2026, we made…read morearrangements to pick up the RV on the 26 th but after arriving at dealership and waiting to take the final walk through we were told there were issues with some of the lights so instead of spending our whole day there waiting on repairs we chose to RS pickup the next day. We made it very clear to the sales team that we were selling our home and would be living full-time in this RV. They knew this wasn't a weekend camper--it was going to be our home. We also purchased every warranty and service plan they offered for peace of mind, because the sales team did tell us "it's not if something goes wrong , it's when something goes wrong." Within two weeks, the front air conditioner stopped working; and the lights still continued to flicker. We called Fun Town service department multiple times and received no response. When we went to the dealership in person, we were directed to the service department but were told we couldn't speak with anyone without an appointment. We explained that we had already called and emailed several times without receiving a response. The representative even acknowledged that she had emailed the service department as well. Around the same time, we discovered that the fireplace also didn't work. Since we had no functioning front A/C, we were forced to purchase a portable air conditioner just to keep our RV livable. After another two weeks, we finally reached someone who gave us the contact information for a mobile service technician. The technician has been helpful and has worked hard to resolve the issues, but the problems have continued. Along with the AC issues, the inverter failed and went out causing us to lose all the food in our refrigerator and freezer, and the batteries also failed. The technician replaced the inverter and addressed the battery issue. The repair process has been frustrating because the dealership repeatedly sent the wrong parts. The technician initially received the incorrect A/C part, delaying the repair even longer. The A/C was finally repaired on July 10, 2026. Unfortunately, the fireplace still isn't fixed because the wrong replacement part was sent again. To make matters worse, we have to pay the mobile technician $200 every time he comes out. We can submit our invoices for reimbursement, but we only receive $125 back, leaving us to cover the remaining cost ourselves. Since purchasing this RV, we've had to spend hundreds of dollars out of pocket, including: $700 for a portable air conditioner. The cost of replacing all the food that spoiled when the inverter failed. Multiple out-of-pocket service call charges. Ongoing inconvenience from electrical issues, including lights that still flicker. A fireplace that still does not work. What has disappointed us the most is the complete lack of communication from the dealership. We never received a follow-up call after the sale, and despite all of these issues, no one from Fun Town has contacted us to check on our situation or help resolve our concerns. This is our first RV purchase, so we can't compare Fun Town to other dealerships. What we can say is that our experience has been extremely disappointing. When you're making such a significant purchase--especially one that will serve as your home--you expect quality customer service and support after the sale. Unfortunately, that has not been our experience, and based on what we've gone through, we would not purchase another RV from Fun Town and definitely would not purchase another Forest River.

My husband and I are in market for a trailer and we had saw a listing through this app. The listing…read moreled us here to best Tex. Honestly I'm glad I ended up buying from PPL down the street because there was just too many problems with working with these guys and they were trying to give me super obnoxious deal even though our credit is above 700... Definitely had greedy vibes!!

Stopped by to look at a specific trailer and was told it was sold. Couple days later I see it's…read morestill on lot and when my friend went it to ask about it, (pretending to be a new customer) he was never told it was sold but in fact that it's for sale. Idk why the guy would lie, but definitely not a place I would buy from.

Nice enough place. The inside service, store, sales area is huge. The have a lot of merchandise…read moreto help with any of your RV needs. Salesman was very nice and helpful, we stopped in just before closing to look at one camper up front and he took us around till just past closing showing us his recommendations. Very large lot with a lot of RV's and campers. They did carry some specific brands and not others. Prices were way higher than we expected, not sure if that's normal pricing or this location. This is our first stop for looking.

Total scam. Wish we had not bought from here. We spent more to buy from a dealer because they said…read morethey would check everything was working (and made us wait several days to take it home so they had time to do these checks). Our black tank doesn't drain, the sensors in black and fresh tank don't work, the lock was broken... and I'm sure we'll find more. We tried contacting the sales person and their email suddenly no longer works. We missed our 30 day return window waiting to hear back and now they're charging us $500 just to pour chemicals in the black tank - which didn't actually fix anything. Horrible, awful company. Stay far away.

I wanted to let everyone know about my recent experience with McClains RV in Ft Worth Texas…read morespecifically the parts department. I have owned a camper for over 30 years now and have done business with a lot of RV dealers. The service department here at McClains RV is way above average. They exceeded my expectations. Jacey Moore, Keely Pino and Cam Elary all three went out of their way to help me in the replacement of my dome inserts and answered all of my questions. They are very helpful and friendly and I highly recommend them and will be a returning customer from now on. Way to go guys!

I have been searching for an RV for four years. In that time, I've found two that had that which I…read moreneed, but one was clear across the country AND out of my budget, and the other one was out of my budget, AND gone before I could blink twice! A friend and I had brunch, one Saturday, and afterwards, I decided to go look at RV's, and she's went along. I walked in to McClain's RV, and gave Stephen Maxwell my list of particulars, and after four years of searching, they exactly what I needed, and even more than that for which I had hoped! It was even more beautiful and practical than I could have ever expected! Stephen Maxwell, Aiden Jones, and Richard Harrison were all very helpful and kind, and made the, seemingly, impossible, actually happen! Stephen and Aiden even prayed with me! Caleb, in Parts, and a technician whose name was Chris, if I remember, correctly, were exceptionally kind, as well, and very helpful. They are both, tops, in my book! I had a many questions, and Stephen was very patient. He always took the time and effort to do the necessary investigation to help me. I am very grateful to everyone at McClain's RV for all of their help and effort to get me into this lovely RV! It's a used RV, that, I think wasn't used all that much! It's in pristine condition! I've had it, not quite a month, so far, but everything seems to be absolutely lovely, and I am just amazed and thrilled with my RV! A great big thank you to everyone at McClain's RV, but, especially to Stephen, Aiden, Richard, Caleb, and Chris! If you're in the market for an RV, head on over to McClain's RV, in Fort Worth. Everyone will greet you, and make you feel welcome - they remember your name, even after a few weeks, and they sell terrific RVs!

I rarely leave negative reviews, but this situation is too serious not to share…read more An employee of ours went into Trailer Leader to request a copy of a trailer title. Shockingly, the staff handed over the title to our trailer without verifying identity, ownership, or requiring any documentation whatsoever. No ID check. No paperwork. No authorization. Nothing. This is not a minor mistake--this is a major failure in basic security and business practices. Titles are legal ownership documents, and handing one over to an unverified individual puts customers at real risk. What made this even worse was how it was handled afterward. When I called to address the issue, I was connected to a manager who was completely unhelpful. Instead of taking responsibility or offering a solution, they said they felt like they had been scammed too. There was no accountability, no attempt to correct the situation, and no concern shown for the seriousness of what happened. The call ended with them hanging up on me. That level of care and professionalism is unacceptable--especially when dealing with something this serious. If this is how they handle sensitive documents and customer concerns, I strongly recommend proceeding with extreme caution. We expected a professional standard of care. This was the exact opposite.

Communication, availability. I messaged Colby on Facebook and he responded quickly. He had the…read moretrailer I wanted and was available the next day to show it to me on a Saturday and left a deposit to go get money. I returned on Monday to purchase the trailer. He had all the paperwork ready. They helped me get the hitch on and got me loaded up. They are super nice and very helpful. I would recommend this business 100%. If you need a trailer go here. They can get any trailer you need!