**One of the worst purchasing experiences we have ever had.**…read more
My husband and I purchased a toy hauler from RV Depot in **March 2025**. We had dreamed of owning a camper for years, and RV Depot made the purchase seem easy. They accepted our **$6,500 down payment** with friendly smiles and sold us what appeared to be a beautiful camper.
What they failed to do was provide a valid title.
RV Depot sold us a camper they did not have the title for--and, despite months of promises and excuses, they were never able to obtain it. We were able to use the camper only once, before the temporary paper plates expired. After that, we could not legally get permanent plates because of the title problem.
For nearly a year, we dealt with repeated delays, excuses, and frustration. We were paying for a camper that we could not properly register or use. Eventually, we had no choice but to surrender it back to RV Depot in **December 2025** and ask to be released from the loan.
The way this situation was handled afterward was just as unacceptable. We spent months trying to reach an agreement regarding the return of our down payment. Although RV Depot should never have sold us a camper without being able to provide the title, they continued to delay the process. When they finally took the camper back, they deducted additional amounts for various reasons--even though we returned it in pristine condition.
We had also invested more than **$3,000 in two brand-new air-conditioning units** after the original units failed, just a few months later, along with other updates and improvements. None of that seemed to matter. After everything was supposedly settled, RV Depot sent us a check for only **$863.32** out of our original $6,500 down payment.
To make matters worse, the owners never contacted us personally--not once. There was no phone call, no email, no apology, and no attempt to take responsibility for selling us a camper without a title. We were left dealing with an assistant while the owners appeared more concerned with their own issues than with the customers they had seriously inconvenienced and financially harmed.
This was not a minor misunderstanding. We were sold an RV that we could not properly register or use, left to deal with the consequences for months, and then given only a fraction of our down payment back. The entire experience was frustrating, insulting, and completely unacceptable.
**Please be extremely careful before doing business with RV Depot. Ask for proof of title and verify all paperwork before giving them any money. We deeply regret trusting this company with such an important purchase. But I believe you reap what you sow so that's something they have to live with, not me.**
