I will give another review tomorrow after they come and move my furniture. But today we had packing services scheduled from 1-3 pm. They were here at 12:47 and left at 3:10. Rigo and Johnathan were very nice, efficient, helpful and careful packing our things. We highly recommend Buddy Moving. Even getting a quote Loreto was very kind and quick responses and good at keeping me informed. And also Lydia was very helpful as well. This is our first experience hiring movers and we are very pleased with my service across the board thus far. Tomorrow they come from (8-10 am) to disassemble and move our furniture and reassemble. UPDATE: Today Dominiq and Darius came with the truck. They were very professional, communicated clearly and effectively and worked very well together. They took extra care to protect all of our belongings and did not cut any corners. We have never used movers before and this experience was great! We highly recommend Buddy Moving to anyone moving. Very stress free! We hope not to move again but we will definitely use Buddy Moving. read more

This is in response to Piper N. While moving-day logistics can be frustrating, that was not the issue in this situation. This response deflects responsibility rather than addressing accountability. My move involved multiple stops, and I clearly explained to the movers which furniture and boxes were designated for each location. As professionals, your team should have implemented a system to ensure items were delivered correctly--such as labeling boxes or loading items by stop order. Unfortunately, this was not done, resulting in items being delivered to the wrong location and later transported back, causing unnecessary delays and inconvenience. Additionally, the movers took extended breaks, and the driver was rude when I brought the mistake to his attention. I attempted to resolve this matter privately, so there is no need to provide contact information at this point. My purpose in sharing this experience is to inform others and help them avoid the inconvenience and financial burden I experienced. read more

Mover Beware Of This Company If you are looking for an honest, reliable moving company, this isn't it. If you're reading this, take heed. If you're thinking about overlooking this review--I did the same thing, and now I regret it. I'm now stuck writing about my horrible experience. Buddy Moving damaged over $2,000 worth of my furniture. At first, I wasn't too worried because I purchased their insurance, thinking it would cover the damages. I later found out the insurance is essentially a scam and just another way for them to get more money out of you. After I submitted my damage claim along with receipts showing the value of my items, they offered me only $250. This doesn't even come close to covering the cost of repairs for some of the pieces. They claimed this amount was based on "fair market value," but could not provide any clear breakdown of how they calculated it. Originally, they stated coverage of $5.00 per pound, not to exceed the cost of the furniture. When I did the math and questioned it, they switched explanations to this vague "fair market value." Then they tried to offer me a $150 mirror to replace a $500 mirror they damaged, and a $200 sofa to replace not one--but two--$700 sofas. Please save yourself the headache and look elsewhere. My sister and I moved on the same day using this company. They dragged out her move to increase charges, and she later found damage to her furniture as well. They even made her remove her negative review before issuing any kind of refund--and she is still not satisfied. This company does not stand behind what they advertise. Your items will get damaged. read more

I needed a small, last minute move from one end of Dallas to the other. Sam and his crew did a great job! They got it done quickly and were very respectful to the staff and residents at the memory care facilities we were moving to and from. I would definitely use them again! read more

Damario and Jeremiah moved my things perfectly and did not scratch any of my walls, I recommend them to anybody moving in the futur read more

Buddy Moving - Damarion and Jeremiah from buddy moving - Movers Near Me - Frisco, Texas

Awful. I specifically ask for movers that knew about King Size Sleep number beds, heavy ones. They sent 2 guys who had no idea what they were doing, scratched it dragging it down the stairs at my apartment, dropped it at my house and broke the foot frame and knocked a big chip on the headboard out. The driver was rude and stayed on his phone with ear buds in the total time talking to his girl friend, while also making plans with another female. The other guy Cory was doing all the work and telling the driver, when he did work, how to do things. It took from 9am to 4:15pm to move me. I told the driver how to get to my house and he turned the wrong direction even after being directly behind me in the truck. I called them and they told me we are following our GPS, I said it was wrong, driver said no it's not. Also, there was a hole torn in the mattress. See all pictures. read more

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Booked this company two weeks in advance from my move. My scheduled arrival time from was 1-3pm. 3 pm comes and I have yet to hear from them. I wait 15 minutes just incase they had a grace period of contact. Still no word. I called the customer service line and all they could do is apologize. No eta and offered $25 off of my service. Well 4 o'clock came around and still no word or eta so I had to call and cancel the move and try and find new movers within a days time frame. My issue isn't even the tardiness it is the lack of communication and empathy. Clearly if someone is scheduling a service the service is needed for the time schedule. Things like moving isn't something people can always be flexible with. Very disappointed because this company is always at event marketing and advertising like they are right and trustworthy but just another money hungry scamming company if you ask me. read more

They are unprofessional and late and forgot one of the bedrooms like you are hired to move peoples things how do you forget a whole ass room

This is my 2nd time using them. I was highly impressed on my first move, I knew it was right to use tmBuddy Moving again. Yes moving is stressful and annoying but they helped me minimize that stress. The service reps helped when scheduling and then Ben and Jackson did amazing moving me into my apartment. Hopefully I dont have to move any time soon, but if I do, I will be a repeated customer, again. read more

My experience with Buddy's moving was exceptional! Keshawn and Daniek arrived on-time was professional and friendly!! I would definitely use them again! I would highly recommend! read more

The WORST customer service experience I've ever had. Please listen to the bad reviews!! They are probably paying for the good ones. My scheduled time of mover arrival was from 1-3 pm. That's a 2 hour time frame. My movers did not arrive until 6:41 pm. I waited for them for 5 HOURS and 41 minutes. I needed to be there to let them in so I could not just go and run the errands I had planned. I would not have been able to just drop everything and run back when they came. I had to make all the calls for communication. I was NEVER informed that they would be late and I was also NEVER given an accurate ETA. Photos posted below. When I discussed this with the manager he said "Well, you're not getting the move for free." The policy states $25 off for every hour they're late. Okay. I did NOT go into this looking for a free move. I would have loved to have had my full day as expected, pay the full price, and tip my movers. Unfortunately I had the worst experience I have ever had with a company. The movers were NOT in uniform. I'm not sure who they sent because the movers barely knew any information about my move. Buddy movers states " Uniforms, accountability, or you get money back" Where is my compensation for that?????? That's beyond the "$25 hourly late rate" That's a completely different problem. The manager kept making excuses about all the other moves they had that day. ZERO accountability. I am a customer, paying just like everyone else. I deserved to be treated just the same. Absolutely HORRIBLE manager. Also, the workers tried to over charge me. They had to call the manager who then had to correct that mistake. Unbelievable. read more

This review is a tale of two Buddy Moving experiences -- moving day and packing day. I'm going to start with moving day, since this is the POSITIVE part of my journey -- and I don't want to take away from the outstanding work the team of Maury and Martin did. This dynamic duo was sent to "clean up" the disaster that the packing team had made the day before. From the moment Maury and Martin arrived, they busted their butts to finish packing correctly, load all of my furniture (2 bedroom suites, a full living room, and office), move dozens of boxes and crates, and then set up all of this on the fourth floor of my new apartment community. They did not (and would not) stop, even with the especially high temps and humidity. They took great care handling my solid wood furniture -- from the second floor of my townhome, up a tiny elevator, and onto the 4th floor of my new place. It was very clear these two had handled challenging situations like this before, because it felt like a well-choreographed dance that was executed seamlessly. They were friendly, efficient, and professional from start to finish. I would highly recommend asking for this team if you have the opportunity. If they were the only team I dealt with at Buddy Moving, I'd easily have given 5+ stars! But, now the not-so-great part of this journey ... The day before my move, Buddy Movers sent a team of Cesar and someone else to pack my entire townhome. This was a DISASTER. Boxes were not labeled (which made unpacking a treasure hunt), glasses and dishes were wrapped so inefficiently that there was a whole roll of bubble wrap wasted, and contents were literally thrown into boxes. The worst part of it all was wardrobe boxes were used for some of my clothes, but no bar was included -- so clothes were just stuffed in and majorly wrinkled. I'm still ironing stuff two weeks later. Wardrobe boxes were also used for items in my kitchen, with pantry items (from cookies and crackers to glass jars of spaghetti sauce) swept from shelves and piled in these tall boxes. It was fun unpacking these few boxes, sarcastically, because it was one smashed item on top of another smashed item. This crew needs more training, more care, and more professionalism. On another positive note, after the packers left, I immediately called Buddy Movers and spoke with Jake, one of the managers. I explained how the packers packed, gave him details about one of the boxes I found that had not been taped up (a jumbled mess of stuff), and told him I wanted to cancel the move for the day after because I did not have confidence in the company. He reassured me that that's not how the company does business, offered me a full refund (to be applied to moving day), and asked for a second chance. I hesitantly agreed --- and I'm glad I did because I got Maury and Martin! To Jake and other leadership at Buddy Moving: Maury and Martin are the reason I WILL RECOMMEND your company to colleagues and friends. Please make sure they get the recognition they deserve. But, please don't make me look bad when I do suggest y'all in the future. read more

Buddy Moving - Maury and Martin from Buddy Movers -- Beast mode to the max!!! - Movers Near Me - Frisco, Texas

I made a reservation for unloading on very short notice and Buddy Moving was able to accommodate us. They moved all the contents from our storage pod into our new home, upstairs and assembled our bed. The 2 young men were very efficient and polite. And the hourly rate was very reasonable. read more

I used them to move from Dallas to frisco and they were amazing. I will definitely be using them again.

I had such a terrible ex with this company. 1. The movers used my clean bathrooms and left their waist in and on the toilet without flushing 3 times. 2. They were taking things apart they had no needs to be taken apart like 2 of my desks, my Glass and wood coffee table, in my $4000 LG refrigerator that I bought 8 months ago. 3. They took my refrigerator apart because they said they couldn't get it through the back door after I explain to them it came fully put together through the front door. But they insisted to take it apart. After taking it apart, they still have to put it through the front door Because it would not fit through the back door. When we got to my new home and they put the refrigerator together, it was not functioning at full capacity as it was before and they could not fix it. It ended up leaking water all over my floor and my new home all night. 4. It took them two trips to take all of my stuff to my new location and during the second trip going back to the house, one of the movers left my water running the entire time we were at the other house and we were gone for at least 4+ hours. 5. I had to continue to repeat myself for everything I wanted them to take and they ended up leaving my beautiful wood picnic table in the backyard at my old house. 6. Because they kept taking things apart, they had no need to be taken apart. It took them three times as long to do everything so the move was 13 hours. 7. When they broke my refrigerator, they lied and said someone will be back the next day. No one came back. I called their support line and they said they never reported it, but they still never sent me a claim to file on the damage property. 8. I've written reviews and I've complained for the last three days and no one has returned my call or try to accommodate any of the headache that I had to endure. 9. This move cost me $3000 and it wasn't worth $500. 10. They did not put the correct address of the rooms that were supposed to be in there so there were things that were upstairs. It should've been downstairs things that were downstairs that should've been upstairs even though they were labeled correctly.. 11. Two of my movers did not speak English, so there was a lot being lost in translation. 12. They pretended like they were going to call me back and accommodate my complaints, but I still have not heard from anyone. I will be making calls daily into someone replaces the amount of money. I spent on my refrigerator and gives me some of this money back I pay for this horrible move.. 13. The whole point of hiring movers is to help to lower the stress, and this caused me more stress than I ever imagined. read more

Im soo pleased with the customer service and the movers I received. They were courteous, professional, efficient, and friendly. My move was seamlessly executed. There are a lot of moving companies out here however Buddy movers stands at the top of all competitor. And yes I have already recommended you to my friend. Thanks again! read more

I used them once before no issue, 2nd time was a disaster. Unprofessional, not customer service driven, they have damaged items . I have sent a detailed messages, pictures before and after and also have cameras during the move and they have not Been consistent in communication. no one even apologized for the damage that was caused. they were supposed to be at my residence from 1-3pm.. i had to call multiple times finally the driver called back at 4pm they didn't arrive until after 6pm. please do not use this company they are over priced and they do not care about doing a safe and reliable job. it's all about how fast they can get done to end the day. if I could make a review on any platform I will just to save people the hassle and anguish. read more

Mark and Sir did such an amazing job with my move!! I am a single mom with a 2bed room apartment with a toddler and a 7 month old They were able to get everything out of my apartment in a great amount of time. They were so nice!! read more

I do not recommend this company at all. Worst experience ever. Read their negative BBB reviews before hiring them! One of the reviews speak of them smoking marijuana on the job, I too had the same experience and then some. The guys showed up smelling strongly of marijuana. Even my flooring guy made a comment about the strong odor. The smell made us extremely nauseous all day and my hand was even left smelling after shaking theirs. I hired them because they said it was a flat rate of $150 an hour. This was not the case. They tried charging a service fee plus a credit card fee at the end even though they only take credit. I was told the move would be 2-3 hours but that turned into 5. They clearly took their time, the movers got into a heated argument which delayed time. I walked up on hen argument and was fearful they were about to start fighting so I turned around feeling very uneasy the remainder of the day. The two man crew that arrived quickly became a one man which delayed things even more. One of the guys continually complained of being in pain, kept having to stop and rest, and just could not do the job. I had a rug that was ruined in the process and was told to file a claim through email. I did, but it's been over a week and zero response which I kind of figured would be the case after speaking to the owner. He was quick to defend his guys saying "they were just vaping" that was the strongest vape I've ever smelled! The mover told me he would talk to the lever about a discount because it shouldn't have taken that long and he says he's had complaints before about the guy. The company does not do anything they promise or take responsibility for errors or bad employees. It is my hope others will read the negative reviews and take them serious. There are many! Make a better decision than I did with hiring this company. read more

The men that were sent out were very kind but both of my lampshades ended up cracked, my box spring was placed on my bed frame upside down so the mattress fell through when I sat on it, my work desk had a chip out of the corner, and my over-the-toilet shelf was broken and had to be thrown away. For the last one, they said it was already like that but by the time it was unloaded it would barely stand on its own. When everything was said and done, one of the movers showed me a tip screen on his phone and watched me while I made my selection. Unfortunately based on my experience, I can't say I would recommend Buddy Moving. read more

Movers did not wrap any of my furniture in moving pads, was overcharged from what was on the estimate. Delay in response about the claims.

Trent is the most unprofessional business owner I have EVER encountered. I hired him to move a one bedroom apartment-he out to another unprofessional mover. The company charges by the hour and it took them 8hrs to move a one bedroom apartment that didn't include appliance. I called Trent several times during the move to complain and he cussed me out and said if I want my stuff then I'll pay the price- The price was 1300. My items were damage. The WORST experience. DO NOT USE THIS COMPANY read more

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Mr. Omar and the young man that was with him is exceptional, they work so well together love their service. I highly recommend them for any moving that I'll be doing. Pricing was very high even though it was a in-house move. Just needed a few items move inside the house that I couldn't do. They were loo only here for 40 minutes but still had to pay for 2 hours which I didn't need. It was a miscommunication while I was talking with the lady all I heard was 170 for 2 hours and thought it was just that but it was I paid $340.00 for 40 minutes very steep but the movers was amazing. read more

Great Job! The guys where very professional and efficient. No standing around or anything they came in and got right to work. I highly recommend this moving company and will be using them in the future. It was a 2 hour minimum they did the move less than two hours that included travel time. The Price was perfect a great value. read more

Hired Buddy Moving to move my household 6 blocks. No boxes, no clothing. Simple move. No stairs. Estimated my move 2 men, $950.00. 3 men showed up, took longer than estimated & fee was $1,100. Moved into a vacant, redone home, new flooring was down for 3 weeks. The furniture was delivered with chips & gouges. Hall table leg broken. Guest bed missing one leg. Deep scratches in my new flooring. I submitted the Claim to Trenton & it was denied. I hired an Attorney to write a letter demanding payment for the new flooring & the furniture based on 60 cents per 100. It was send to their Insurance Company in August, my move was in April. The Claim was denied based on "non compliance of the Insured". I filed in Small Claims Court, however he moved his location. Now I will file again with what is supposed to his "new Location" in Dallas. Worst move I have ever had. read more

Im so impressed. my family and I have used three different movers and Buddy Moving is by far the best. They were extremely professional and used a ton of picking materials to protect our wooden furnature, which meant a lot to my wife. They even finished quicker than I thought they would. 10/10 would recommend. the guys were super nice too and friendly to my son who loved their "big bwue twuck". read more

As many others have detailed, this business is unethical, unprofessional, and disturbingly negligent. The move cost me over $1,000, with an additional ~$1,500 in damages to my property. What's more troubling than the damages is the blatantly disrespectful nature of their response. Upon filing the damage claim, I made it clear that I wasn't willing to accept the state-mandated minimum damage reimbursement. The primary damage wasn't the result of a simple accident; it was flagrant negligence that I directly witnessed. I would've happily attended mediation and accepted the outcome. Unfortunately, the manager handling the claim seemed less interested in reaching a professional resolution. State regulations require the moving company to either deny your claim or provide a settlement offer within 90 days. 80 days after I submitted the claim and 74 days after our final correspondence, where the manager said they would "diligently review" the claim, I finally heard back. Seventy-four days of diligent review where they didn't assess the damages or contact me. This seems like a vindictive and childish retaliation to my intent to pursue mediation. Finally, the settlement offer, provided after 74 days of "diligent review," arbitrarily subtracted 36% of the estimated weight. More troubling is the fact that they presented the total weight as an established fact, neglecting to point out the discrepancy. The settlement offer totaled $250.80. Interestingly, in a previous conversation with another manager regarding the destroyed 75" TV, they stated a maximum payout of $250. The 36% reduction in the estimate I provided was 240 pounds off a 350-pound estimate. Oddly coincidental that the reduction landed them almost exactly at $250. Normally I would give a reputable business the benefit of the doubt, but they've proven themselves to be anything but. This is what they decided to pay, surreptitiously tweaking the estimates to accommodate. A final bonus mention - they called and requested to move the appointment up 4 hours the morning of the move, promptly canceling the appointment when I explained that would not work for me. After calling in to rectify that, they ultimately showed up 3 hours late to the scheduled appointment. Normally, I wouldn't be particularly bothered by this, but the confluence of problems resulting from how this company is managed and operated demonstrates a clear pattern of unprofessional behavior and shady practices. They simply do not deserve your, and anyone else's, money. This is the only time I have ever felt compelled to write a review, but I feel the need to warn others about the kind of people you're considering entrusting with all of your belongings. They don't care about you or your stuff. Don't take my word for it though; I've attached all of the correspondence between myself and the manager regarding the damage claim to my identical review on Google for you to draw your own informed conclusion. read more

I would not recommend anyone using this company for your moving needs. I have used them twice. The second time in May was awful. I watched the movers have to many boxes at one time on the dolly and 3 fell off breaking several pieces. They called I supposably had a claim filed with Trenton !. I called back 2 months later was told they have 90 days to pay a claim. here we are 6 months later. i now can't get a call back from anyone. GREAT MANAGEMENT AND COMPANY. read more

Worst Experience They tried to Charge me over 2k for moving 10x15 storage and 12 moving bags 3X2. The owners were trying to change me for 12 hours and clearly worked 6.5 hours. Even the workers confirmed the time and the owner tried to bully me I. To accepting it. Unbelievable. The same items they charged me 1200 plus dollars for my daughter and I moved in less than 4 hours! ripp off. read more