I really wanted to support a smaller, local Texas moving company, especially because I was referred…read moreto this company. Unfortunately, my experience was extremely disappointing.
For context, I've used Piece of Cake Storage multiple times in the past and have always had a professional, efficient experience with reasonable pricing. This time, I decided to go with a smaller local business, and I honestly regret that decision.
The movers themselves were nice and respectful, so I want to acknowledge that. However, the overall execution of the move was very poor. I was not aware that the clock would be running continuously from the beginning of the first move through the entire process, including travel between locations, also, the movers handled personal business on the clock while I was being charged. My move was for a small one-bedroom apartment, everything was already packed, and I even assisted the movers throughout the process. Despite that, the first portion of the move took approximately four hours, and the second portion took another two hours.
The total cost ended up being around $800, which was especially frustrating because I had been quoted approximately $200 less by a larger, more established moving company. I have used larger companies for moves of the same size that were completed efficiently within 3-4 hours, even with the movers handling the packing and furniture preparation.
There were also several issues with the care of my belongings. The company did not provide any protective materials to cover my furniture. Multiple items in my unit were damaged, some of my furniture was damaged, and several belongings were left dirty. My mattress was not covered at all, and the bottom of it was left dirty. My bed was also reassembled incorrectly.
On top of everything, the movers arrived approximately three hours late, and the entire process did not finish until around 11 PM. By the end of the night, the experience had become an exhausting mess.
I did pay the full amount, and I appreciate that the movers were nice throughout the process. However, being nice does not make up for poor time management, damages, lack of protection for belongings, arriving three hours late, and an $800 bill for a small, already-packed one-bedroom move.
Unfortunately, I would not recommend this company and will not be using them again. In hindsight, I should have gone with the larger company that was actually going to charge me $200 less and had a proven track record of completing my moves efficiently.