A Ruined Mothers Day Breakfast. Had a visibly pregnant woman at the "helm" of this restaurant unabashedly providing appalling, discriminatory customer service. Honestly we were the only people of color at this restaurant and it showed. So much for AAPI month. *eye roll*
I accompanied my aunt, grandparents, and cousin to a Mother's Day Breakfast session that we had scheduled the day prior. An employee had informed and assured my aunt that even for a group, we'd be accommodated upon walking in.
We got there about 15-20 minutes prior to opening at 8am. When we arrived inside and approached the register to be seated she coldly questioned, if we had a reservation. Her expression, her tone, her body language immediately came off as a haughty manner. I quietly dismissed it blaming it on rising early.
We got seated and was serviced by a friendly waiter named Eric. He was the only bright spot of this entire experience. We got our drink order taken and brought to us within the first 20-25 mins.
After that we placed 6 orders of a big buck breakfast, french toast, and an order of pancakes. Long story short, the wait time was insane. We received the last of our order at 8:57, almost an hour after we got there. Now, if the wait time was long and the presentation was good I wouldn't have minded. But let me tell you this. Even Denny's and Ihop does better in that presentation department than this place. All the toast along with eggs, steak, potatoes, and pancakes were haphazardly placed on ONE plate. We waited all that time for that. Maybe since we were sat at a little nook away from everyone, we were easy to miss? Whatever it was, the presentation fell extremely short.
While we ate my aunt asked the waiter if we could get another plate ordered for an aunt that was on her way. He hesitantly replied, almost as if afraid, that he had to ask his "boss". The same woman comes back, nose flared, eyes wild, and hands on hip looking at me with accusing eyes saying "you told me only five and I told you you only have 1hour and 30 minutes." I replied calmly that I didn't know my aunt had others in mind. She went on to berate my aunt and to avoid getting my grandmother upset and anxious over raised voices, we grudgingly gave in. We didn't want to worry my grandma.
What got me was how she acted as if she was doing us a favor to allow us a seat at the proverbial table excusing her behavior with "Im being nice to let you guys eat since others had a reservation and it will be packed." Emphasis on the will be packed. It wasn't the entire hour and a half we were there. Mind you, it already took almost an hour for our food to get to out table! She was adamant that we had only an hour and a half and that we didn't have reservations so we had to go.
My other aunt arrived shortly after this first interaction with the lady. Upon arriving she wasn't aware of the initial debacle and asked if she could order her food. The waiter again referred to the lady, she came in the same aggressive manner and asked us we were lucky to be accommodated without a reservation and we had to leave. My aunt said no, she was going to eat with her mom. Again she told my aunt (who was clearly older than her) no, that she's not having it and left.
Sadly I had already paid our meal + tip (that came out to a whopping $242) to this restaurant because the waiters were nice, but it was all shadowed by the lady and her horrific behavior. I've never seen nor experienced such appalling service at a run-of- the-mill diner before. I hope that this lady reads this review and does better. I'm glad my mom is not alive and went with me to this place because I would have been sick to my stomach if my mom and I received this treatment. This lady at the restaurant was fortunate we did not want to cause a scene since my grandma was present and it mother's day. Advice to said lady, there's already so much negativity in this world. What you give out is what you will receive. Sending you positive vibes sprinkled with some Jesus. Deuces! read more