I waited roughly 34 days for my glasses. Every call I made to them was met with false promises of when I would get my glasses. Near the end of my wait I was informed that the reason for the long wait was because of issues with the lab. They couldn't have told me that days if not weeks in advance so I could know? read more

they had helped so much you can tell that they love their job and their clients. I will be coming back. Definitely definitely recommend.

The ladies that work the desk in the eyeglass section are all rude and very unprofessional. Dr. Thomas made my prescription to strong and I need new lenses. The front desk lady was very rude and told me I would have to pay for new lenses. Would recommend this place to anyone! All there glasses are over priced a well as lenses plus having bad customer service after you do business with them! read more

My second time coming. Very nice and friendly. I was a walk in and they got me in and out within an hour. Their glass frames are good but I only got my prescription and went to Walmart. read more

Imagine trying to reach out to your doctor to fax or email you your prescription and the doctors office telling you they are not advanced enough to email out prescriptions and their fax machine is broken! If y'all down that bad tell ya boss to get a ppp loan or something cause this **** ain't acceptable. I'd give y'all zero stars if I could. read more

I can only comment on the knowledgeable basis of those who answer the phones. I made an appointment for my son and specifically asked if they took Medicaid. I was told yes. I show up 15 minutes early(1st time there) and handed the lady my son's Medicaid card only to be told they don't take Parkland. It would have been VERY HELPFUL to know thar when I called to set up the appt. What a waste of my time & gas. read more

I have been coming here for years! In fact, my mother went here as a teen and once it came time for me to get glasses she took me here and I've been coming ever since. Staff use to be friendly and informative on the retail side but sadly it's gone very downhill. I came in February before my eye exam expired. I was told I could not purchase anymore contacts until I got an exam which was ridiculous because I went around the beginning of the month and it didn't expire til the end. Eventually the very reluctant guy working there said he could over ride it which I was thankful for although he made it sound like he was doing me a favor rather than doing his job. I went to pick it up a week later and the girl working there handed me 2 boxes of the prescription for my left eye! She noticed the obvious mistake and asked me did I maybe just need to stock up on one eye because it was peculiar. I told her about the previous guy which she immediately shook her head and said they were getting rid of him then handed me the correct 2 boxes. My father recently lost his glasses so I took him here since the last time I purchased glasses they were ready the same day typically. As we waited for his prescription we looked at frames until he found a pair he liked. I asked one of the women working at the counter the cost and how soon it can be ready. She pretty much told me she can't give any information until he had his prescription ready. I told her we're literally waiting to be called for it and she smirked and kept saying the same thing then added very vaguely "it could be $39,$79 I don't know." This angered me and then she added on the same for the time frame it can be ready. 2 minutes later he was called for his prescription and we went back she also provided yet again a very vague time line of when it could be ready but said it would only be $39 (finally a definite answer!). He was called the next day and told his glasses were ready. The men and women on the retail side seriously need an attitude makeover and some extra customer service training because they have a worse demeanor than a moody teenager. read more

Great eye care! I've seen Dr Thompson for over 20 years, thanks for the great vision care.

The office staff has been very professional on both sides. And for years I've always gotten what I've need from Dr Wiles and Buckner Visions

This place has gone down in the past few years. The ladies in the front are rude and short. Went there today and this Hispanic lady told me she would give me my free sample pair "this time as a courtesy but i won't get them next time." Excuse me? I paid for a contact exam and you act like you are doing me a favor! Then gone say when they are low on samples, they limit the samples they give out. Then she said they don't give out cases or solution when you pay for a fitting. So I'm wondering exactly what it is I'm paying for. It went all bad from there. At that point, i didn't want to hear anything she had to say. Where do ppl get off being so damn rude. Then she wanted to argue with me and when i got loud, they want to go get security like I'm the problem. The damn rude ass lady at the desk is the problem for steady talking over me when I'm trying to explain what she just told me. I have been coming here since i was 15 years old and i travel from far north Dallas to come here. Never again. Don't come here unless you like ghetto ass service read more

Love Dr.Wilkes and Dr.Thompson, never have an issue when it comes to ordering contacts or getting a new pair of glasses. These two will definitely make sure you're seeing clearly while providing great service read more

The Optometrist are great .The staff thst work with your glasses and contacts are very unprofessional.They charge you extra and to dam much .They tell you one thing than its another.They think your poor tgey dont do anything but sit on there butts and take your money.I recieved contacts paid for exam i got a pair to try they didnt work .So i came back to inform 4 months later she go tell me i havevto pay for another exam .I dont think so.If you give me a pair to try on and its not my vision i should mot have to pay.They dont sit you down and make sure the glasses fit.They just want your money .This 2017 they have old glasses and styles no new and improved.They only give you what they can make money off of and put in there pocket.They want let you speak to manangement.The staff has poor service and im reporting thestaff to BBBureau .Great doctors. Poor staff.Poor service read more

I have been coming here for years. It is much cheaper than other places I have tried and they get you in and out very quick. Jay, who orders the glasses, was SO knowledgeable! I would recommend it to everyone. read more

Their office is divided into two sides. One side for exams and the other for frames. The exam side is fine. The frames side is where the problems arise. For example... I went to Buckner Vision on 9/13/2013 to drop off my frames to be prescribed. I was charged $39. It didn't dawn on me that the amount seemed incorrect until I got home. I viewed my insurance benefits and my copay for lens and frames is $10 each. So, I called Buckner Vision 9/16/2013 to ask "how much would it be to have a pair of frames prescribed with and without insurance?". The first person I spoke with told me $39 without insurance and I would pay my insurance copay if I had insurance. So, I let her know I was overcharged. She transferred me to another representative to assist me. This representative told me I would pay my $10 copay plus $39 for materials. && I was like "huh? Even if I'm using my own frames, getting single vision lenses, and no extras?" She replied "yes, because some vision plans cover materials and some don't." So, I ended the call because my lunch break was over. Later on that day I contacted my insurance company twice. Once through email and over the phone. Both times I was told I would only pay my insurance copay. On 9/17/2013, I went into the office. Once I began talking, the representative that told me my material copay was $39 cut me off and said "I think we spoke on the phone. Now, what is it that you're not understanding?" I said I'm not understanding why my material copay would be $39 when my insurance company stated $10 whether I'm eligible for frames or not. She then said "let me print out this sheet && show you because clearly you're not understanding." She shows me an outline of benefits and circled the $10 material copay. She explained "since you're not eligible for frames at this time you wouldn't pay $10, you'll pay $39." I just stared at her and asked "so you're saying my insurance company don't know what they're talking about?" I asked her this several times...and never got an answer. She frustrated me soo bad. I ended up asking for a refund. Before she proceeded to process my refund she stated "next time know how you're benefits work before getting this done. Because regardless of where you go it'll be the same thing." I replied, "I know how my benefits work. You don't. Now process my refund." I'm not sure if she's new, but the African American lady with short slicked down hair needs to choose her words wisely, watch her tone of voice, and quit saying little snarky comments under breathe while walking away from the counter. She also needs to admit when she's wrong...because clearly she was. She wouldn't even take the time to phone my insurance company and clarify what was being said. She was just THAT confident. When I got to my car, I decided to call my insurance ooonneee more time...and of course I was told the same thing I would only pay my insurance copay. 9/18/2013: I went to another network provider to have my frames prescribed and guess what? My mandatory co-pay was $10. read more

I went for the first time for eye exam and glasses and enjoyed the visit .. the doctor and staff are very nice .. recommend this office