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    BU Auto

    5.0 (1 review)
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    3 years ago

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    The Lease Outlet

    The Lease Outlet

    3.4
    (97 reviews)

    I would like to clarify my review. The Lease Outlet advertises its broker fee as $895, but do not…read morebe fooled. In my case, the true fee consisted of the $895 broker fee plus an additional $2,500 "service fee," for a total of $3,395. The salesperson I worked with, Sean McLaughlin, misrepresented what the service fee was for. Sean walked me through the calculations and explained that the amount I paid, consisting of the broker fee and service fee, would be applied toward my drive-off/entry fees, including my first month's payment, bank fee, doc fee, taxes, and other amounts shown in the attached screenshot. I did take delivery of the vehicle, and the service fee was not applied toward my entry fees in any way. As shown in The Lease Outlet owner's response to my credit card company, that is not where the service fee was applied. In my opinion, this is a classic bait and switch. Instead of those fees being covered by the amount I paid upfront, they were rolled into my monthly lease payment, with additional interest applied. The whole point of using a vehicle broker was to make the leasing process easier and more transparent. Instead, my experience with The Lease Outlet resulted in me paying thousands of dollars for what became a much bigger headache. I truly hope this review helps the next person understand the full cost before working with The Lease Outlet, so they are not misled by what I believe are deceptive fee practices. See others on Reddit who is going through a similar nightmare. https://www.reddit.com/r/leasehacker/comments/1krf14x/the_lease_outlet_refusing_to_pay_me_back_the_fee/ https://www.reddit.com/r/leasehacker/comments/1nwy7p0/is_lease_outlet_legit/ https://www.bbb.org/us/ca/irvine/profile/leasing-services/the-lease-outlet-1126-13086298/complaints

    Unfortunately, I did not read these reviews before engaging Joe to find a car. I gave him an…read moremonthly lease payment limit, and when he could not find the car at that price point, I told him I wanted to cancel the search and for him to refund the "deposit" that would have been applied to the dealer (I was willing to forego the $895 service fee). Joe became enraged and told me there was no refund, even though the lease process was not successful. The purpose of working with this company is to get a car at an approved price, not to be forced to spend more than communicated. Be ready to spend more than budgeted or be harangued and yelled at if you don't play their game. PS - the pricing shown on their website is totally bogus.

    Mentone Auto Center

    Mentone Auto Center

    2.7
    (27 reviews)

    Hi my name is Susy this is my third time purchasing a car here at Mentone never had a problem with…read moreany service in the cars I got always had a good experience.The staff people are great people who are willing to help out any person or family in need of a car.They try to help u out in a good car and give you a good price .

    DO NOT BUY FROM HERE!!!…read more This was hands down the worst car-buying experience I've ever had. The vehicles here are overpriced, poorly maintained, and clearly not inspected properly. I purchased a Ford F-150, and the moment I drove off the lot, smoke started coming out from under the hood. That should tell you everything you need to know about the condition of their vehicles. I immediately tried to resolve the issue by contacting Jose, the salesman who handled my purchase. Instead of helping, he kept giving me the runaround every time I called. After repeatedly trying to get answers, he suddenly claimed there was no warranty, even though it hadn't even been 30 days since the purchase. Completely unacceptable. The customer service was terrible, the communication was frustrating, and it felt like they were doing everything possible to avoid taking responsibility. This has been an extremely stressful and disappointing experience. Buying from this place was a huge mistake, and I strongly warn anyone considering it to take their business somewhere else. I will be contacting a lawyer and pursuing legal action to resolve this situation.

    Trusted Motors

    Trusted Motors

    3.0
    (2 reviews)

    Although my original review was good, our opinions have changed. During the test drive everything…read morewas good and working properly but I have had this vehicle exactly 15 days and it has been nothing but problems for us. First the AC went out, then the door motor on the rear passenger side not allowing the door to open automatically or the window to roll down, then the Catalytic Converter went out. It is currently in the shop and has multiple leaks all throughout including transmission fluid, suspension fluid and brake fluid. Supposedly their mechanic checks out the vehicles and makes sure they are good to go, but it seems to not be the case. Although they were willing to fix the AC for us, they were unwilling to help with the catalytic converter problem and it's already costed my family over $3k in repairs. I understand I bought the vehicle as is but there is too many issues popping up all of a sudden to be a coincidence. I was told by my mechanic the cat had obvious issues and symptoms and could not have recently passed smog legally insinuating that the van was smogged dirty. Nothing against the owners, they were friendly and helped with the AC. Just giving an honest review and word of warning. We bought a used car because we are not in the position financially to purchase a new vehicle and have already had to dish out over $3k in the first two weeks which is a hardship for us. I guess that's a lesson learned buying a used vehicle. Let's see what else falls apart in the coming days.

    Purchased a car from Trusted Motors recently. This was the easiest car purchase I have ever made…read more The price was negotiated quickly and the paperwork was processed quickly. We were out of there in less than an hour. This family owned business was awesome to deal with. I highly recommend them and will go back if I have a need for another car.

    BU Auto - usedcardealers - Updated June 2026

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