I don't usually write a review! I at least two cars prior, I would like to thank Joe for all of his help and assistance guiding me through this process and providing me with the best deal on my 2024 F-Type Jaguar. Joe's pricing and delivering of service has been above and beyond. There'll be no need for me to look for another leasing agent in the future! Thank you to Joe and the entire team at least outlet read more

I would like to clarify my review. The Lease Outlet advertises its broker fee as $895, but do not be fooled. In my case, the true fee consisted of the $895 broker fee plus an additional $2,500 "service fee," for a total of $3,395. The salesperson I worked with, Sean McLaughlin, misrepresented what the service fee was for. Sean walked me through the calculations and explained that the amount I paid, consisting of the broker fee and service fee, would be applied toward my drive-off/entry fees, including my first month's payment, bank fee, doc fee, taxes, and other amounts shown in the attached screenshot. I did take delivery of the vehicle, and the service fee was not applied toward my entry fees in any way. As shown in The Lease Outlet owner's response to my credit card company, that is not where the service fee was applied. In my opinion, this is a classic bait and switch. Instead of those fees being covered by the amount I paid upfront, they were rolled into my monthly lease payment, with additional interest applied. The whole point of using a vehicle broker was to make the leasing process easier and more transparent. Instead, my experience with The Lease Outlet resulted in me paying thousands of dollars for what became a much bigger headache. I truly hope this review helps the next person understand the full cost before working with The Lease Outlet, so they are not misled by what I believe are deceptive fee practices. See others on Reddit who is going through a similar nightmare. https://www.reddit.com/r/leasehacker/comments/1krf14x/the_lease_outlet_refusing_to_pay_me_back_the_fee/ https://www.reddit.com/r/leasehacker/comments/1nwy7p0/is_lease_outlet_legit/ https://www.bbb.org/us/ca/irvine/profile/leasing-services/the-lease-outlet-1126-13086298/complaints read more

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Unfortunately, I did not read these reviews before engaging Joe to find a car. I gave him an monthly lease payment limit, and when he could not find the car at that price point, I told him I wanted to cancel the search and for him to refund the "deposit" that would have been applied to the dealer (I was willing to forego the $895 service fee). Joe became enraged and told me there was no refund, even though the lease process was not successful. The purpose of working with this company is to get a car at an approved price, not to be forced to spend more than communicated. Be ready to spend more than budgeted or be harangued and yelled at if you don't play their game. PS - the pricing shown on their website is totally bogus. read more

Joe and Sean are truly top-notch, the dream team of lease brokers! Car dealerships often feel like breeding grounds for shady tactics and tricks, but working with The Lease Outlet was a breath of fresh air. I was thrilled to get an incredible deal without having to step foot in a dealership. In fact, the dealership was visibly upset at the amazing deal I got nearly $10,000 under the MSRP listed price! I was searching for an Audi SQ5, which I knew would be tough to find--there were fewer than 30 available in the entire country at the time. With tariffs looming and inventory running low, Joe and Sean worked nonstop to locate one. They acted fast, locked it in, and the very next day, I was on a plane to pick it up and drive it home. Not only did Joe and Sean save me hundreds of dollars on my car each month, but they also went above and beyond to help my business with something completely unrelated to car buying. Their willingness to step in and assist me when I needed it speaks volumes about their character, professionalism, and dedication to their clients. They truly care about the people they work with, and that's rare to find these days. The Lease Outlet completely changed my perspective on car leasing. I used to dread the process, but now I cant wait to lease another car with them! I can confidently say I'll never go through a dealership again. I wish I had known about them sooner! If you're looking for exceptional service and unbeatable deals and people who genuinely care--The Lease Outlet is the way to go. Also, for anyone reading reviews--keep in mind that many of the negative ones came during the height of the pandemic, when global supply chain issues made it nearly impossible to get vehicles on time. Those delays were out of anyone's control...... Thank you, Joe and Sean--you've earned a lifelong customer! read more

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I called the lease outlet to inquire about a new lease 2026 metallic white with black top 401i. Joe Lopez went out of its way to find me one asap, we work the numbers and still my monthly bill come back much better than my agency that I have leased cars for over 12 years. the beauty of this is I purchased exactly the car I wanted from the comfort of my office, and have it delivered to my house. Thank you so much Joe Lopez for saving my Time and Money and get me the car I wanted, God Bless you and your company! Carmen Grunsten President of Otrdriver Tax Services Inc. read more

Great experience with The Lease Outlet and specifically Joe Lopez. Everything went great from the first phone call until we closed the deal and the car was delivered. Very efficient process. Highly recommend! read more

l leased 2 BMW X5s through Joe Lopez at the Lease Outlet this year. Previously I leased a BMW 760 through him, so I am a repeat customer. On each car I leased the Lease Outlet saved me serious money. Joe always timely returned my calls and responded to my texts and emails. All of the cars were delivered with the options requested, for the price quoted, and in unblemished new condition. I could not be more pleased with the service Joe Lopez delivered. Any leasing needs I have in the future will be done through the Lease Outlet. read more

I leased a 2026 BMW ix though Sean for a lot less than the dealer wanted. Sean and Joe did what they said they could which frankly surprised me because the lease payment is really low. the down was more but not that much more. I calculate I saved almost 20% by using the lease outlet. Sean was really helpful with info and details too. Thanks guys. read more

Scam bussiness Sweet talk till they take your money and then lack of commitment and hidden fees more than any dealership And no refunds read more

zero stars SCAM company stay away They are nice for you to pay money they can not secure cars you will pay fees more than any dealership and if you disagree , you get no refund back. go to a legitemiate dealership read more

Joe Lopez at the lease outlet was just absolutely amazing. Always responsive to my emails and phone calls, he walked me through the lease process. I leased a 2024 BMW X5 through them and it was exactly as specified, and several $100 cheaper per month compared to my dealership. I wish I had known about them earlier as I would have leased all my cars through them. read more

I leased a Audi Q4 e-Tron through Joe Lopez at the Lease Outlet in July of this year. Joe always returned my call and took time to go through the intricacies of doing a lease with ease. It was so simple...I thought there was a 'catch' but it wasn't. Even working through the time difference of East/West coast, he made sure that all of my questions and concerns were addressed. He found the car I was looking for and made sure that we were able to close the deal within my budget. My local dealer was trying to lease me the same vehicle with a lesser trim model at a higher cost than I was getting through Joe. In fact, the local dealer didn't want to offer the EV rebate and only came 'clean' and offer the rebate AFTER I told him I was getting the vehicle and rebate from Joe...and that dealer was supposed to be a sales manager! I look forward to working with Joe when my lease ends. Don't miss out on a good opportunity to get the vehicle at a price you want. read more

Joe is not trust worthy and rude. When he want to sell you a car he is sweet talker but as soon as a conflict come. He is the worse. I order the car from him. it did not go as we discuss and I told him I am disappointed and I want to cancel my order. Not even any transaction happened yet. He start saying "I am going sue you I will drag you to CA make sure you lose lot money go F yourself". He is not a person you want to do business with him. STAY AWAY! read more

Operating without a valid broker's license. Took deposit monies and refused to return them upon discovery. Bad news. AVOID. Will be suing. Claims to be no-hassle but be prepared to hear all the same smarmy dealer double speak, reframing context to suit their needs not yours. AVOID. read more

Joe is very rude. When i tell him the quote he gave me was more than what my local dealership did, he went crazy on me over the phone, and hang up on me.. please don't waste your time calling him, cause if you said a word about the price he gives you, he will get mad, accuse you for saying all kind of stuff, and hang up on you.. Terrible customer service. read more

Guiseppe and Joe Lopez are miracle workers! My SUV was totaled in a hit and run. The guys were able to get us TWO new luxury SUV's that cost less combined than my original vehicle. Their customer service us unparalleled. They have a customer for life! read more

I honestly have never leased a vehicle and specially from another state or with a person I've never met but I gave Joseph a shot and honestly at first it was weird but I don't regret it, he literally walked me by the hand all though the process and yes he did asked for the money in advance but it's understood that there's a deposit. I received my car and everything was just perfect, I'll definitely use him again for all my lease needs read more

The Lease Outlet - My baby - Car Dealers Near Me - Yucaipa, California

I LOVE this service!! If you know what you want and you know what numbers you want to beat, this is the best deal on earth!! I am a car salesman's worst nightmare because I love to haggle and shop deals, and Joe Lopez beat the best payment that I was able to negotiate for my '23 M550i xDrive by $94/month. This is definitely a great service for folks that are educated on the market and ready to go. I loved how smoothly the process went. The delivery driver was even great. Having a new car delivered to your house is a very cool experience as well. My neighbors were as excited as I was. LOL Thank you Joe!!! read more

Stay away or you will end up in court like me!!!!! I would give The Lease Outlet 0 stars if I could! They are a classic bait and switch business - I waited 2.5 months for a Audi A6 but Joe Lopez could not get me the car he promised and kept increasing the monthly price from $530 upto $608 and money due at signing he promised me $5000 and at the final stages of the deal he made it $6000 due at signing. This company not only charges a service fee of $595 but also tries to make money from the dealer as well. I was able to get the same deal Joe Lopez promised me from a legitimate Audi dealership near my house. Joe Lopez, shockingly told me to go "f myself when I questioned his tactics and he told me I have to accept his deal or he keeps my money- which they only accept via Zelle or other e-transfers and not thru credit cards so you have no recourse once they have your money. Neve ever deal with this company- you have been warned!!!!!!!! read more

Joe Lopez is the sweetest! He is so professional and very helpful. Makes the process very easy and seamless! I will only go through Joe Lopez and The LeaseOutlet from now and on as well as my whole family! read more

If I could give this business negative stars I would. Do not buy a car from them. They will provide good service until you buy a car and then they will forgot you exist. Even worse they make promises and on lead times and keep change gong their story. Horrible experience and very disappointed in the lack of service and response. read more

Joe is the go to guy for BMW leases! He makes it happen I reached out to him for a car that my local dealership refused to budge on price and he found a way to get me what I wanted from that same dealership. He has the connections and he is the one you need to call right away to snag you a deal. The difference in price of lease was over $400 savings. read more

I've always wanted a BMW but never thought I could afford one. I contacted Joe Lopez and he went so far out of his way to help and get me an affordable car in the colors I wanted. He answered so many questions and helped out with so much information. Would highly recommend working with Joe! When my lease is up, I am sure I will lease another car with him again! read more

FAIL. Ran across this place while doing an internet search for car leasing. The description on their website talks a good game but within 2 minutes they said they can't ship certain cars to the East Coast. But this is what their website actually says, "The Lease Outlet can lease any make or model and deliver your new car nationwide with few exceptions. We can deliver your new vehicle to any state in the continental U.S." LIES, LIES and MORE LIES. And I HATE being lied to, hence this review. BUYERS BEWARE! read more

This is a business being run out of a condo. They only write 5-year leases. Who in their right mind would lease a car for 5-years when the car is out of warranty in 3 or 4 years? Also, whatever payment is quoted by the Lease Outlet, expect a 15-20% "bump" upon delivery of the vehicle. The owner does this simply because he's gotten away with it more than not. You can lease a car anywhere else for less money and far less hassle. However, if you don't mind getting robbed blind and/or having a mentally ill con man yelling profanities at you every time you ask basic questions, then this is the place to lease your next car. read more

This is a SCAM company. They had me DocuSign a lease on a BMW. Then had me wire them $4,995. The next day they called and said they had to cancel the deal as they could not do it for the price they agreed to. After they attempted to find another car and being now thousands more than the local BMW dealer could do, I asked for my money back. Then they said " Congradulations, we ordered your car"!!. I had already told them no to every car offer. Ken Butler ( the owners son ) said " refunds are beyond my paygrade"!!. Now they are saying I approved the order with no paperwork or text or emails to prove it. I have texts proving I approved nothing and Mr Butler agreeing to stop all searches. Now, after more than 2 months, they have a document that I've never seen before, with my DocuSigned electronic signature, super imposed on it. It is a spec sheet, not a purchase order. It is undated. So basically, bait and switch, wire fraud and forgery!!!!! DONT DO BUSINESS WITH THIS SCAM COMPANY!! read more

What utter crap customer service. I called a guy called Lopez asking for details on his cheapest lease deals (which he didn't know). Fair enough. I picked the cheapest car showing on his website and asked for a zero down deal. I wanted to do a deal immediately but then trying to get all the relevant information from him regarding the lease deal was like trying to get blood out of stone. When I told him he wasn't forthcoming with the necessary information that a CUSTOMER needs in order to make a decision, he just hung up on me. Way to go Lopez - you and your company have no concept of customer service. read more

SCAM Alert! Wish I had checked Yelp first - SO MANY 1 star reviews for this clown Save yourself some time and frustration and find another company and saleman to lease from. Joe Lopez was all about getting stuff done and getting that big $ deposit to get things going. But once he got the deposit - never heard from him again, despite numerous emails and phone calls. Cancelled the credit card charge for the deposit and found another lease company. read more

I was looking for info on replacing 3 vehicles. Joe was both a little slow to reply (48 hrs) but also gave me that "Slimy Car Salesman" feeling when we did finally speak. He acted as if I was bothering him when I asked questions. He was not really prepared in my opinion or familiar with the process. I passed on going any further. read more

Getting a new car was never this easy! I'm recommending The Lease Outlet.com to all! The entire process took only 8 days and my new Lexus was in my driveway. I never had to leave my house, or enter a dealership, it truly was a "stress free" experience. Best of all, they had the best prices going than any local dealer. It is extremely difficult to find, great Service, in a timely fashion with great pricing, however The Lease Outlet.com has figured it out! Thank you to your entire team. Will read more

The Lease Outlet - 2015 RX350 loaded! - Car Dealers Near Me - Yucaipa, California

No ethics. 2 weeks after I signed the lease and made a deposit, Joe Lopez called me saying he couldn't source the car I ordered and I should switch to get some cheap audi he is trying to sell. After saying no, I want the original car that we have on the lease, he started yelling at me, then raised the MSRP and added thousands in entry fees. I said that I am no longer interested and he said he will sue me and hung up the phone. I have not been able to reach him over phone or email since. Stay away from this scam. read more

Joe is an absolute pleasure to work with. He is one of the most patient people I've ever dealt with. He also was able to secure me a 2020 Mercedes-Benz GLE around $180/month cheaper than my local dealer. I had very specific requests when it came to the car and he was able to find one through the various dealers he deals with. I don't really feel comfortable working with anyone besides a salesman from the dealer but Joe is great to work with! Highly recommended and will definitely use him again when my lease is up. read more

I Contacted them via email. They replied after 48 hours requesting additional information. Replied to their email right away. Didn't receive any reply for 7 days. I sent another email requesting additional information about the process. Didn't hear anything back for another 3 days. I ended up going to the dealership and leased the vehicle. Now they started calling me. I have nothing good to say about them. read more

The lease outlet won't return our money on a car never delivered. They are still holding deposits on two other cars that they claim are their fees now. DO NOT send them any deposits, they take that plus the $595 they claim is their only fee and screw you. They are being sued for fraud and theft. read more

Buyers be warned! I began the lease process back in March 2020, and from there things went from bad to worse. After no communication for Joe after he got my upfront deposit, the car I ordered (and had a production number for) was cancelled by the dealer that Joe Lopez (the lease outlet) was using because they didn't want to honor the original terms in light of the COVID related production issues. Nobody notified me, the only way I found out was by tracking the production number through the BMW portal. So now that my cars production has been cancelled and the original terms could not be met (rate/price/timing)- you would think that I would be returned my earnest money deposit and some sort of apology for the inconvenience. Nope. Joe Lopez has refused to return my deposit for almost a year of trying to amicably resolve the issue. I am now having to turn to BBB and pursue legal remedies to recover the deposit he has stolen for a car he was unable to deliver. While the lease outlet may be convenient, it is not worth the lack of of honorability and customer service if something goes wrong. read more

I've been looking for cars for the past six months, and the Lease Outlet offered me the best prices out there. Joe Lopez was very professional and honest about the deals he could make and answered all my questions about every factor that affected my monthly lease payments and drive-off fees. Not only that, but he took the time to get to know my current situation with my car, gave me very helpful suggestions, and did everything he could to accommodate to my needs. I now have a new car thanks to him, and already have two friends that are going to make deals with him as well. read more

Although there were a few small bumps during the lease process, Joe came through as promised and got me an Audi A6 Premium Plus for about $230 less per month than I could have in metro Detroit. I will use Lease Outlet again. read more

My wife got the car she wanted, and a lot cheaper than the dealership was trying to charge us! Process was easy, and Joe made sure things got completed in a timely manner! Thanks for your help! read more

I'm kind of shaking my head with some of these negative reviews. You couldn't ask for a more direct straight shooter than Joe Lopez. Got an excellent deal with last BMW 535xi I leased. I will be back for the next one. Numbers don't lie and I've had nothing but cordial and professional interaction with his team. No dealer can compete with the numbers. read more

My experience at the Lease Outlet wasn't good! Initially, I spoke to Joe, and he offered me a great deal over the phone. I was very excited. I called him back a day or two later to finalize the deal. After pulling my file, he changed the down payment and monthly payment to which we hadn't agreed. Basically, I declined the offer. I contacted his office again a few months later to inquire about a different type of vehicle in hope of a lease purchase because the monthly payment at the Lease Outlet appear low. However, the suggested down payment isn't true to scale. Joe asked for $2000 more than the listed down payment. My thing is, if you want 3,600 down list that. Don't list 2,999 then add on extra charges later. It's deceiving to me. I viewed a Benz coupe 2014 and BMW coupe 2014. In some cases, dealer prices were slightly better than Joe's so do your homework ! read more