Cancel

    Open app

    Search

    Bruster's Real Ice Cream

    3.5 (62 reviews)
    Open 11:00 am - 10:00 pm
    Updated 2 weeks ago

    Order Bruster's Real Ice Cream Takeout or Delivery

    Bruster's Real Ice Cream Photos

    You might also consider

    More like Bruster's Real Ice Cream

    Recommended Reviews - Bruster's Real Ice Cream

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    I scream , you scream - we all scream for ice cream .. 4/27/22
    Kevin M.

    Well, I just may have had the same person as Kelsey had in the other bad review. So, I made an online order saw 2 ladies inside near fort windows gabbing. I go to the window that reads ONLINE ORDERS PICKUP HERE. I always order online and go to this same pickup window. This time the younger black haired lady notices me and I catch her eye . Cindy turns around and looks miserable and points me to the front window and waves for me to move . Then I'm at the left window and Cindy is still not happy and points to the right of that window . I mentioned that the original part stated for online orders to pick up there . Cindy then asks - did you place an online order? Uh yeah Cindy now you're getting it. The younger lady was polite and I asked for the rude worker's name . Cindy... I've gone to this location for over 14 years . All the employees are so nice and polite. Not today .. jeeesh..!

    Salted caramel shake
    Kaylee T.

    The girl who took my order was so fun. Her name was lily and she was super nice and took it so speedy quick.

    Scoops Sundae
    Samantha R.

    I go there all the time, especially after i go fishing with my little brother. Ice cream is great plus when i bring my dogs they always get the pup ice cream and they love it.

    Shake
    Donna P.

    Horrible! Chocolate raspberry truffle shake was all milk, had it remade and still the same. Usually need a spoon, not today. Yuck@

    Graham station  download the app and used the $2 reward!
    Lisa H.

    I usually get the coffee ice cream on cone. This time was the NY cheesecake, which is just as good and tasty love the graham cracker blended in! The Graham Central Station & Caramel Coconut Cookie tastes great.

    A worker with mask on his chin
    Terrance B.

    LITTERALLY NO COVID 19 PERCAUTIONS!! None of the people waiting in line wore masks and there was no social distsncing in place! Even the worker wasn't wearing his mask properly!! This is simply ridiculous! Covid won't gobawa unless you do your part so wear a mask!!

    John B.

    This ice cream was amazing! We had the Oreo sandwich with strawberry and a shake! Good service at a great price!

    I will be contacting
    Fleece P.

    The flavor and quality of ice cream here is still wonderful . The service however . Something that needs serious addressing . Are these young adults working the ice cream clock all hours or are they teenagers , I really can't decipher . Attitude, customer service, and professionalism points to teenagers . Most companies could seriously benefit from Chick-fil-a's training in employee services. I'm tired of my money/card not being handed to me and slid on a counter when I have the respect to hand it to the employee, I'm appalled at an employee in training getting yelled at Bc she asked which cone to choose . I don't like my 6 year old son seeing anyone getting belittled by another , especially when it's an obvious race difference. I've had to ask a young man to hand me my credit card as I did him the courtesy of doing so , and I've had to tell a young lady I don't like the way she spoke to her trainee. Please note, I don't care if she's your friend , the way you speak to her she shouldn't be . I just will not spend my money at an establishment that doesn't value who serves their product . Too many ice cream shops in the area to deal with subpar customer service and employee etiquette. Why am I even going to spend $6 on a cone and some for a possible tip when , you can't display common courtesy to me or to your teammates?

    Drove 15 miles to pick up dessert for dinner and there was a We will be open at 1:00 today. Bummer. There were employees inside but .... No joy.

    Butter w/ spice cookie!

    See all

    Photo of Leon B.
    1
    119
    87

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Thank you for your review. We hope to see you again soon!

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Hi Cynthia R., Thank you for visiting Bruster’s. Visit us again soon!

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Hi Kaylee, Thank you for visiting Bruster’s. Visit us again soon!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Osby W.
    59
    17
    2

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lisa H.
    34
    13
    78

    4 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    "Terrible food, slow service, dismal ambience, and overpriced ice cream. Save your money and go elsewhere."

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Don E.
    6
    107
    23

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe A.
    29
    53
    1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 3
    Thanks 0
    Love this 7
    Oh no 0
    Photo of Tonya P.
    1847
    691
    12266

    16 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Hi Bradley M., Thank you for visiting Bruster’s. Visit us again soon!

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matt S.
    47
    210
    316

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eddy R.
    28
    24
    7

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    Thank your your kind review! We love our crew!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    Page 1 of 2

    Ask the Community - Bruster's Real Ice Cream

    You might also consider

    Verify this business for free

    People searched for Ice Cream & Frozen Yogurt 4,080 times last month within 10 miles of this business.

    Verify this business

    Your Mom's Donuts - Selection for the Day

    Your Mom's Donuts

    4.2(295 reviews)
    0.3 mi
    $$

    Searching for a random morning treat I found this gem in Matthews, NC…read more It's in a small shopping centre so you wouldn't think to pull in unless you're just curious like me. I'm so glad that I pulled in and stopped at this place because everything was amazing! The donuts selection wasn't massive, however what they did have was superb. I'm simple when it comes to donuts so I got the cinnamon sugar with the icing on top and I will get another one. It's like a small meal and super flavorful. They are like cake donuts to me, which are my favorite. I also ordered a pumpkin spice latte and the young lady who made it for me was so polite! She knew exactly what she was doing because my latte wasn't burnt and had the perfect amount of flavor. The latte was better than Starbucks.. for those of you who are Starbucks fans. We sat down and ate our donuts in the location because it was so clean and so quiet, and there were so many little donut novelty things on site, which made it comfortable and a bit whimsical. When I'm in the area, I'm definitely returning because there are other options I'd like to try, especially since it looks like they do seasonal donuts and drinks.

    Met Melody this morning. She was a delight. Great service, easygoing ambiance, service with a smile…read moreand her vanilla latte was lit the glazed and salted caramel donuts were amazing. If you Nom-Nom for donuts stop in

    Photos
    Your Mom's Donuts - Menu

    Menu

    Your Mom's Donuts - Thick, Clumpy, Boston Cream Custard - way too much filling.

    Thick, Clumpy, Boston Cream Custard - way too much filling.

    Your Mom's Donuts - Vanilla w/ Sprinkles, Salted Caramel, Plain Glazed, Strawberry w/ Sprinkles, Lemon Honey, and Milk Chocolate w/ Sprinkles

    See all

    Vanilla w/ Sprinkles, Salted Caramel, Plain Glazed, Strawberry w/ Sprinkles, Lemon Honey, and Milk Chocolate w/ Sprinkles

    Andy's Frozen Custard

    Andy's Frozen Custard

    3.9(41 reviews)
    1.5 mi

    It was the perfect evening for ice cream and Andy's was just around the corner so we decided to…read moreswing by for a visit. Apparently so did everyone else in the area. The place was packed, the drive thru line was wrapped around the building and the customers were growing impatient waiting for their orders. We got in line and waited to place our order wondering if we made a mistake. It wasn't a very long wait until we were ablet to place our orders and even though Andy's was as busy as it was, the gentleman that took our order was really nice and patient. Long story but in the end that same gentleman singlehandedly finished taking orders, jumped into the back and caught all of the walk up orders up by hustling back and forth. There were three people working the drive thru and he, alone, was taking orders and filling them. I wish I had his name to give him the proper props. There was a long wait but given the hustle of this one employee I was okay with the wait. I ordered the triple chocolate concrete. They were out of cookie dough so I substituted for brownie. Overall it was a good choice for chocolate lovers. The ice cream is very smooth and their is not shortage of cookie dough or chocolate chips. Overall, a great place for a twist on ice cream. Great location and I will say this could have been a horrible experience had it not been for that one employee.

    Staff from the Ballantyne location needs to educate them on correct portion sizes, how to provide…read morethe correct receipt, and how to professionally present themselves

    Photos
    Andy's Frozen Custard
    Andy's Frozen Custard
    Andy's Frozen Custard - Yummy

    See all

    Yummy

    Bruster's Real Ice Cream - icecream - Updated May 2026

    Loading...
    Loading...
    Loading...