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    The Local Scoop

    4.8 (9 reviews)
    Open 12:00 pm - 8:00 PM

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    ice cream
    Isla L.

    i love this place. i came here for the first time today, it was the most thick ice cream i've probably had in a long time. they get your ice cream fast, and the workers are friendly. the scenery outside is beautiful too. best place to go get ice cream in matthews.

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    1 month ago

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    2 years ago

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    1 year ago

    Delicious and great atmosphere. Perfect for a sunny day! Our kids love climbing on the cow.

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    Photo of Cindy E.
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    2 years ago

    Great ice cream for a good price! We loved our waffle cones! Delicious vanilla and awesome salted caramel

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    4 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    Andy's Frozen Custard

    Andy's Frozen Custard

    3.9
    (42 reviews)
    1.3 mi

    A nice late night ice cream option! The girl who took my order was very nice. I've always…read moreexperienced fast service at this location. Ice cream: 4/5 Service: 4/5 Price: 4/5 Cleanliness: 4/5

    It was the perfect evening for ice cream and Andy's was just around the corner so we decided to…read moreswing by for a visit. Apparently so did everyone else in the area. The place was packed, the drive thru line was wrapped around the building and the customers were growing impatient waiting for their orders. We got in line and waited to place our order wondering if we made a mistake. It wasn't a very long wait until we were ablet to place our orders and even though Andy's was as busy as it was, the gentleman that took our order was really nice and patient. Long story but in the end that same gentleman singlehandedly finished taking orders, jumped into the back and caught all of the walk up orders up by hustling back and forth. There were three people working the drive thru and he, alone, was taking orders and filling them. I wish I had his name to give him the proper props. There was a long wait but given the hustle of this one employee I was okay with the wait. I ordered the triple chocolate concrete. They were out of cookie dough so I substituted for brownie. Overall it was a good choice for chocolate lovers. The ice cream is very smooth and their is not shortage of cookie dough or chocolate chips. Overall, a great place for a twist on ice cream. Great location and I will say this could have been a horrible experience had it not been for that one employee.

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    Andy's Frozen Custard
    Andy's Frozen Custard
    Andy's Frozen Custard

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    Jeremiah's Italian Ice

    Jeremiah's Italian Ice

    4.6
    (61 reviews)
    2.6 mi

    Wanted to bump up my 5 star rating! This place is such a gem. The service is quick and the treats…read moreare amazing. There is also a patio outside you can sit on!

    I love Jeremiah's, but this particular location is seriously lacking in customer service training…read more I visited with a group of four to celebrate my birthday and redeem my birthday reward. After we placed and paid for our order, we were informed that they were out of the caramel flavor, which two of us had ordered. When we asked how long it would take to restock, one employee told us 30 minutes while another said it could take hours. Since we couldn't get a clear answer, we decided to change our order, which required a refund. The employee who processed the refund, whom I believe was named Ashley, was giggling throughout the interaction and seemed unsure whether the refund had actually gone through. When we asked for confirmation, she could not provide a clear answer. I eventually had to go back inside and speak with the shift lead, who was the only helpful employee we encountered. He was able to pull up our order and show us the receipt, but the totals on the receipts did not match, which only added to the confusion. We never received a clear explanation about whether the refund was completed or whether my birthday reward had been properly applied. Overall, the experience was disappointing and frustrating, especially for what was supposed to be a birthday celebration. Unfortunately, I will not be returning to this location.

    Photos
    Jeremiah's Italian Ice
    Parking lot
    Parking lot
    Pb ice & chocolate ice cream and vanilla w/ rainbow sprinkles

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    Pb ice & chocolate ice cream and vanilla w/ rainbow sprinkles
    Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    3.2
    (35 reviews)
    4.2 mi
    $

    Here's how my visit today went:…read more Me: Hi, I'd like to get a medium birthday cake in a cup and a pint of peach sorbet. Server said a usual response, can't remember verbatim. I get to the window and this is how it went: Server: Did you say strawberry sorbet? Me: No, peach. Server: Oh, the peach is actually peach melba, do you want that? Me: No. Server: No? (Awkward silence.) What would you like instead? Me: Nothing She took the sorbet off the order and I paid, to be honest, I didn't even check to see what I paid and I was not given a receipt. I honestly was annoyed and wanted to get out of there. The server then handed me a cake cone with the birthday cake ice cream. I reminded her it was supposed to be in a cup. She went and swapped it out. I gave it to my daughter, who said, "Yeah, that's a medium." I was livid. Why was it so hard to order ice cream? I didn't have a receipt, so I couldn't check to see what was rung up. I parked and went to the counter to find out what was going on. It turned out I paid for a kid cup. I wasn't about to give that shop any more money and I was seriously frustrated that I gave a tip. I did ask if a hearing screening was required to work there because "medium" and "kids" sound very different, so do "cup" and "cone," not to mention "peach" and "strawberry." I do NOT plan on going there again. We used to go regularly about 15 years ago when my kids were small, but the service today was ridiculous.

    Took our baby girl for her first ice cream experience! We also had a BOGO free waffle cone and the…read moreladies were so helpful with awesome recommendations!

    Photos
    Outside seating area for kids
    Outside seating area for kids
    The outside
    The outside
    Front side of building

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    Front side of building

    The Local Scoop - icecream - Updated July 2026

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