I was actually really excited to try this place because it's close to our home, and I was hoping it could become one of our regular spots for South Indian food. Unfortunately, our first experience was pretty disappointing.
We arrived around 5:15 PM for an early dinner with my daughter, brother, and sister-in-law. The restaurant was completely empty and we were the first customers there. It took about 5 minutes for someone to seat us.
Once we were seated, we waited another 15 minutes before our server brought water and menus. After that, it took about another 5 minutes for the server to come back and take our order. So from the time we walked into an empty restaurant, it was already around 25 minutes before we could even place our order.
My daughter had been craving idli, and honestly that was the main reason we chose this place. We ordered idli, medu vada, coffee, spicy mint dosa, and plain dosa.
After we ordered, about 3-4 other tables came in. What started frustrating us was seeing people who arrived after us getting their food before us. The table next to us ordered two thalis and received them while we were still waiting for our idli and dosas.
Our food finally started coming out around 30 minutes after we ordered, and during that wait I had to follow up with our server three times. I really couldn't understand why something as simple as idli was taking that long, especially when we had been the first table in the restaurant.
Then, when our food finally arrived, the chutney container was empty. We ended up waiting around another 15 minutes for it to be refilled. So even after waiting so long for the food, we couldn't properly enjoy it right away.
The delays were frustrating, but what bothered me even more was the lack of communication. Our server never really apologized or explained what was taking so long. A simple "sorry about the wait" would have gone a long way.
We came early expecting a quick, relaxed family dinner. Instead, it was about 25 minutes just to place our order, another 30 minutes waiting for the food, and then another wait for the chutney.
I really wanted to like this place because having a good South Indian restaurant so close to home would have been perfect for us. I honestly thought it could become a regular family spot. Unfortunately, after this experience and the customer service we received, I don't think we'll be going back. read more