My new favorite brunch place! Excellent food made fresh and with high-quality ingredients. My steak skillet was fabulous, everything from eggs to steak and veggies were fresh and tasty! And huge portion too. My parents loved their entrees as well. See pics. My pancakes with chocolate chips were also delicious! I ordered hot tea and they brought an amazing organic tea bag, was not expecting organic tea, but super impressed! Our server was so warm and inviting, polite and kind. Service in general from everyone was great. Love the modern interior and holiday decor on my visit. Love that they have large rooms that are separated for sound control. Plenty of parking. Open for brunch and lunch only. Loved it, go there now! read more

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Honestly, after visiting this place, my family and I decided we will not be returning. This restaurant operates on a first-come, first-serve basis, but people who came in after us were seated before we were. When I went up to put my name on the list, the man writing names down was extremely rude to me and my family. The man at the front also made multiple microaggressive comments toward us, which made the experience uncomfortable from the start. The food, in my opinion, was also subpar. I ordered two eggs with bacon, potatoes, and pancakes. The eggs and potatoes were good, but the pancakes tasted strange, and the bacon tasted old and honestly pretty disgusting. My sister ordered the "Factory French Toast," and she said it literally tasted like something that came straight from a factory. My mom ordered the meat omelet and said it was just okay. When it was time to pay, we asked for the check to be split three ways. When we received the bill, we noticed they had charged us an additional fee just for splitting it. On top of that, while we were waiting in line to pay, the employee clearly saw us standing there, yet allowed another man to cut in front of us. There was also a confusing moment when my sister accidentally dropped a few things, including her card and my mom's card. Someone at the front helped pick them up, but then tried to pay using whichever card he had in his hand with a random receipt. My sister had to politely correct him. Overall, the service felt disorganized and disrespectful, and the food did not make up for it. Unfortunately, this was a really disappointing experience for my family. read more

Our party of 5 came in for a Sunday brunch at 11:30am.  It was crazy busy and packed to the gills, but we only had a reasonable wait of 30 minutes or so.  I'll go with 4.49 stars for our outing.  Our party ordered: - Mediterranean omelette with a side of pancakes, $17.50 - Factory Croque Madame croissant with hash browns, $17.99 - Chilaquiles, $16.99 - Kids Oreo pancakes with milk, $9.99 - Kids grilled cheese with waffle fries and milk, $9.99 Jose was our efficient server and once we sat down, the food came out fairly readily given how busy they were.  They left a carafe of water which was nice and also refilled readily.  My pancakes with the omelette were pretty good, but did need a lot of syrup to keep moist.  I picked the homestyle potatoes instead of hash browns, and they were 4 stars ok.  Wife had the Factory Croque Madame croissant and it wasn't quite what she expected, as the croissant was smashed and buried under ham, swiss cheese, and two eggs over medium, but it all tasted ok.  Everyone enjoyed their meals and I would say we all thought the food was in the very good as opposed to tip-top excellent quality range, thus 4.5 stars.  The dining room was clean, comfortable, vibrant, and upbeat, and I wouldn't hesitate to return to try some other menu items. read more

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What a cute place! Came for a late breakfast and found so many options on the menu, both breakfast and lunch. I opted for chicken and waffles with spicy syrup and was not disappointed. It was so good, I forgot to take a photo! Our waitress was great - I'll definitely be back. read more

The thing that rounds them up to 5 stars is the exceptional service here! The waitstaff works like a team. Everyone from the bus staff to the waiters and waitresses were extremely pleasant and upbeat, worked together well, and you could see they were happy to be there, which really stands out. Portions were very generous. I got a chicken melt sandwich on special, and it was easily 2 servings for me. I asked for a to go cup for my iced coffee, and the waitress generously gave me a fresh and full cup to go! There's something on the menu for everyone! Can't wait to come back. read more

Great service and great meal! The cinnamon rolls were incredible! We ate at another breakfast place the next day and its didn't compare. read more

A different take on pancakes. Not sweet but savory. Good quality food. Slow, and rude service. They seem burnt out. Very clean and good ambiance. I would give it 3.5 stars/five. It's meh. read more

Brunch Factory - This was supposed to be Blueberry pancakes with eggs. Tasted good though. - Breakfast & Brunch Near Me - Riverwoods, Illinois

Finally had a chance to visit the Brunch Factory and I had an amazing experience from start to finish. If your party is bigger than two it recommended to make reservations because they get busy on a Sunday. We started as 2 but we had more come and they were accommodating to put our name back on the reservation list so we could let others who were ready eat. Once we got say our server greeted us right away and gave us the rundown of the menu. I ordered the fiesta skillet with plant Based chorizo and I'm still dreaming about it. The portion size was huge but the taste was even better. I ordered specialty pancakes with it and I love when apple pancakes still have crunch to the apple which these did. Others ordered the chilaquilles with steak and an omelette and a kids meal. Everyone was satisfied with their meal and again the portion sizes are pretty big. Service is great, atmosphere is great. One of the better brunch spots in the area. read more

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10 STARS if I could First time at a "Brunch Factory" we will absolutely be back! Warren took amazing care of our table! My mom had to make some substitutions and he didn't hesitate. The meal came out and she was so excited to try and eat her delicious meal! I only ordered chicken rice soup (full from coffee). Make sure you come to visit Warren. Great hire manager. He definitely deserves a raise. read more

The waiter was attentive but never checked on us after we got our food. I got avocado toast with eggs. The eggs were cold from the start and I only ate a few bites. When the waiter finally came back I told him they were cold but he didn't offer anything to me. It was clear I didn't eat much. When I went to pay I wasn't asked if all was good so I told him that I had cold eggs. He said I should have told the waiter and I said that I did. He also didn't offer any apologies or consideration. I also said that I thought $7.74 was a lot for the coffee which I didn't realize because I ordered it right when I sat down. The cashier told me I should go to Starbucks and I said at least it's cheaper there. He was being rude so I said that I'm not coming back and he told me that was fine because they have enough business. read more

Looking for something new for a Sunday Breakfast and came across this place . We got seated right away and was served by Nicko and we ordered our drinks and water was served. My wife ordered the Fiesta skillet with pancakes and I ordered the two eggs any style with 3 sausages and potatoes. Both was plenty and good, service was on top and place was bright and roomy , the restroom was clean and not smelly, plenty' of parking , will be back for other items on their vast selection of menu, read more

We stopped in and had brunch while we were in the area. The drinks were amazing, we ordered off the seasonal menu, the cookie butter latte and country Bennie and they were both delicious! The entree was a large portion and we left stuffed!! The server was friendly and made good recommendations. I would definitely return next time I'm in the area. read more

Brunch Factory - Cookie butter Latte, espresso martini, Nutella Latte - Breakfast & Brunch Near Me - Riverwoods, Illinois

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Great service. Great food. Huge portions. Giant menu. There's something for everyone here for breakfast or lunch. Soups, salads, sandwiches, burgers, omelettes, skillets, pancakes, waffles, crepes. Excellent food! Highly recommend! read more

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A bit overwhelming at the check in but once we were seated everything was fantastic. Our server did a great job checking in on us and the food came out fast. I highly recommend their biscuits and gravy and flights of mimosas. read more

Cute place ! Super nicer staff! Great food the pot pie was to die for .. the biscuits and gravy were delicious too! read more

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This was our first visit to the Brunch Factory, and it was a good experience. There's a large parking lot, ample seating, extensive menu, friendly service. I saw that starting May 7 they will be serving from 4:30-9 pm, too. We started with Loukoumades, Greek fried donuts with cinnamon honey and walnuts. We loved these - they came 8 to an order, hot and fluffy and light. They have carafes of ice water at the table, along with napkins and placesettings. Our server was friendly. I ordered one of the signature items -- Factory Croque Madam croissant. It wasn't how I expected a croque madam -- everything was layered on top of the croissant instead of inside with bechamel sauce covering. It did come with a very generous serving of hash browns. My companion enjoyed the French onion soup. Another friend ordered the chicken tenders -- and it came with four large chicken breasts -- and fries. The chicken tenders were 4x the amount that we were expecting. The waffle fries were crisp. This was supposed to come with a side of Cole slaw but it was left off -- and this made for a very large plate of fried food -- all the same color. Overall, our meal was fine. I didn't love my breakfast but there are other items on the menu I'd like to try. read more

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Food was great, the server was awesome and very attentive! The place was not packed which was a big plus! It was also very clean and homey. Love the food! read more

Brunch Factory - AVOCADO TOAST - Breakfast & Brunch Near Me - Riverwoods, Illinois

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the manager of this restaurant is rude, hostile especially toward women, and doesn't listen. he outshoots you, cannot take the slightest criticism and is unprofessional. we've been customers for years but mostly picking up orders..never again. all I did was try to explain what errors were made the last couple of times I've ordered and wanted to avoid having them happen innthecfuture While I was planning to place an order over the phone. The person laughed at me and hung up abruptly. Unprovoked! Eat here at your own risk unless abuse is your thing. read more

Most of what we had was good. Breakfast Burrito and an omelette which came with a side of pancakes were fine. The pancakes were AWFUL-thick, doughy and tasteless. I don't understand how a brunch restaurant can serve such bad pancakes. If I ever eat there again, I will have toast! read more

(4) ~ very good overall food & service DRINKS: * Water (tap) = (3.75) Good, but must be filtered;) * Orange Juice = (3.75) Good * Coffee = (3.75) Good FOOD: ** Grilled Skirt Steak Skillet = (4.35) Very tasty & Filling! ** Cinnamon Rolls = (4) very good *** Brunch Factory Pie = Next Time... read more

Great breakfast spot. They have the best biscuits and sausage gravy in the area. Have been here twice in two weeks because we loved it so much. Everyone was very friendly and attentive. Avocado toast is also very good. At a recommendation we got cinnamon rolls to go and Wow, was that fantastic. Now our new favorite place for breakfast read more

We had a very nice meal. My wife had Denver Omlet with a delicious fruit bowl. I enjoyed chiliquiles. I was even allowed to sample the tomato chillies to see they weren't too hot! The waiter was top notch and the prices in line with the times. We'll return! read more

Th brunch factory was conveniently located very close to the hotel we were staying out for a wedding, so it was easy to make a stop both mornings. The first visit was just my husband and I and we were shocked with how empty the restaurant was at 8:30 on a Sunday morning, but it was quick to fill up with people as we ate breakfast. I ordered the Nutella latte both morning and it was delicious! My husband tried the Bloody Mary, fresh squeezed grapefruit juice, and the espresso. We both enjoyed our breakfasts (pot pie and burrito) but we both agreed they were filled with too much egg. My breakfast pot pie was just so creative, I've never had anything like it. The next day, we were joined by other friends and we split the biscuits and gravy, cinnamon rolls and green potatoes which were all excellent. Overall the staff was very friendly and patient. The music was great and upbeat. Clean facility with plenty of parking. What's a perfect brunch spot! read more

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We come to Brunch Factory all the time and it never disappoints! The food is always fresh and delicious, the service is friendly, and the atmosphere is perfect for any occasion. Everything here is consistently great and we couldn't recommend it more! read more

Wow!!! What a pancake experience!! We tried a variety of food and although the portions are fit for a family of 10 lol, those pancakes are better than any homemade luscious pancake I've ever had. They have other things on the menu that we tried, but NONE of those dishes compare to those amazing pancakes! I will now have dreams of these delicious morsels until the day I die lol. Try those pancakes!! read more

This was my second visit -- and definitely my last. Right from the start, the owner/manager were sitting where customers wait to be seated and didn't even acknowledge my husband. Service was fake-friendly at best and uninterested at worst. Several items listed online weren't even available -- update your menu if you no longer serve them. The food was overpriced for what it was -- one step above a diner -- and my fries arrived cold. The worst part? I found several hairs in my coleslaw. When I told the staff, our waitress acted like it wasn't a big deal and lied about it being freshly prepared. The manager admitted it all comes from one container and brushed it off with "it happens all the time." That is disgusting. No apology that felt genuine, no discount offered, no real concern for food safety. The owner wandered around the dining room but never came over to check on us until we didn't leave a tip -- then he offered a half-hearted apology and excuses about vendors. Instead of taking responsibility, both he and the manager lectured me about "how the restaurant industry works." Completely unprofessional. Bottom line: poor service, unsanitary food, and management that clearly doesn't care. If you value good food, clean conditions, and being treated with respect, skip this place and spend your money somewhere that actually deserves it. read more

Food was good. We were upset about charges; two of us asked if we could get split checks, the waitress said no problem. When paying at the desk we saw a 3% surcharge for split checks. The waitress never mentioned that. It's a BS charge. Not going back. read more

This place is great. They seem to really care about their patrons and the staff are friendly and inviting. I am from out of town and was looking for a breakfast place. I tried Brunch Factory earlier in the week and was hooked. Good food, large portions, and friendly staff! Oh...and did I say good food!!! I highly suggest trying this restaurant. -Mike read more

Brunch Factory - Breakfast burrito, potatoes, and a side of sausage. - Breakfast & Brunch Near Me - Riverwoods, Illinois

We heard that the owners of the now closed Rhapsody in Deerfield opened the Brunch Factory and we finally got a chance to go. Based on our experience we believe either we were misinformed or maybe they have since sold the business but the experience wasn't the same even though the menu looked similar. After a short wait we were seated. Our waitress was attentive but a little abrupt. My husband ordered the Irish skillet and I had the sweet potato skillet. The potatoes in my skillet could have used slightly more cooking but the potatoes in my husband's skillet were cooked as you'd expect. Overall, if we are in the area we would stop in again, but we wouldn't make a special trip to go. read more

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** Super Kind Staff ** ** Deliciously Good Food ** ** Beautifully Designed ** ** Generous Portions ** ** Ample Parking ** Pulling up to Brunch Factory I knew I was in for a treat. In a town where everything seems "cookie cuttered" Brunch Factory stands out in it's stoic simplicity. An all white structure with a thin black line cutting across as it's only flourish. Beautiful. Inside I was greeted by a gentleman host that asked if I preferred a table or booth. I always choose booth, I've been known to wait if there isn't one available right away. I was seated next to a window which boosted my mood, the sun was shining and I was about to have, what I was hoping, was a fantastic breakfast. The place was lively, waiters, waitresses and well fed patrons were all about the place. I had a few moments to look over the menu when Jose arrived to take my order. Now, Jose is one of those waiters that knows your hungry and doesn't beat around the bush, Jose: Hello, something to drink? Me: No thank you. J: Are you sure? Coffee? M: Water is fine. J: You know what you'd like? And boom my order is in. I loved the interaction. Now I had time to soak in the ambiance. To say I was feeling happy is an understatement. The colors and uncomplicated decor was easy on the eyes. It helped me focus on the real star of the show... I had ordered a Skillet, no surprise there, but, I went out of the comfort zone thanks to Jose's recommendation. I got the Sweet Potato Skillet. One thing you should know is I do not like sweet potato, zero, not fried or mashed. Yet this was ridiculously delicious! Spinach, peppers, cheese, it was a great! Topped with four, cooked to my standard of perfection, over easy eggs, have to get that protein. I was a happy camper in deed! Portions were very generous, be sure to come hungry. In the end I have to give Brunch Factory five stars. I loved every moment of my visit and I will surely be back. Thank you! read more

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So nice with a big group, service extremely good. My eggs were good, and hashbrowns came extra crispy as ordered. Everyone enjoyed their meal. read more

Brunch Factory - STRAWBERRY AND BANANA CREPE - Breakfast & Brunch Near Me - Riverwoods, Illinois

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My friend and I tried Brunch Factory for the first time, arriving around 11 a.m. on a weekday we were both off work. We were seated immediately and our server, who seemed very busy, was patient with us and checked in s few times to see if we were ready to order. When we did order, our food was served fairly quickly. I tried the citrus chicken wrap, which includes sections of mandarins inside. The flavors were good, but it might have been better if they sliced the oranges so they were better distributed and present in every bite. Regardless, the wrap was pretty good and I enjoyed the side of waffle fries. The menu also includes burgers and salads (the one my friend had was enormous and looked great), but mostly breakfast items. I'll go back sometime and probably try a salad, as I'm not a big breakfast eater! So many restaurants -- including a couple of different breakfast places -- have been in this location in recent years. Hoping the community supports Brunch Factory so that it sticks around in what must be a challenging location for restaurants! read more

Brunch Factory - CITRUS GRILLED CHICKEN WRAP and SIDE WAFFLE FRIES - Breakfast & Brunch Near Me - Riverwoods, Illinois

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Went for a Valentines Brunch. If you like to to find ROACHES in your food you'll love The Brunch Factory. As I was picking out peppers from my food I found a dead roach in my food. When I showed the server his response was, Oh SHIT! Ithen asked to speak to the manager who seemed unfazed, unapologetic and offered a gift card. To which I declined as I will never be dining there again. Yes, I called Health Department! Disgusted! read more

I made a visit here on a Saturday morning and that place was packed with hardly any spots left in the adjacent lots. Fortunately this restaurant is so large that they were still able to accommodate the party instantly and seat us in generously sized table. As they were very busy throughout the morning, service was a bit scarce though it was quick and efficient -- without any missed items and reasonable times between drink refills. Prices are a little on the higher side for breakfast, though this might be more of a temporary phenomenon due to high egg prices. The decor inside the restaurant is nice, giving a nice bright feel inside -- like a Bob Evans but with more sunlight shining in. I tried two items on this trip. I found the bananas foster french toast to be awesome. The toast was drenched in egg batter which was very evident with each bite and had a good firmness overall with slightly crisp edged. I like the caramelization of the bananas, giving it a nice texture and unique flavor and loved the candied walnuts that added a nice crunch and extra sweetness to the dish. The caramel sauce did a good job of tying all the elements together. The oatmeal chocolate chip cookie pancakes were huge. I know one of the dangers of using oatmeal inside pancakes is that the texture can get a little gloopy and the pancakes can be fairly dry in spots as well. Brunch factory did a good job of avoiding both issues and created delicious giant pancakes with an extremely generous amount of chocolate chips on top and plenty of chocolate syrup to tie everything together. Overall, large comfortable restaurant with plenty of options and fairly good cooking. A nice breakfast option if you're in the area. I'm excited to come back sometime and try some of the more interesting sounding items like Oreo pancakes, campfire skillet, mixed-berry cheesecake crepes, and more. read more

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Great brunch spot! The portions are HUGE and so many unique options. The Nutella French toast was the best thing we had. But everything was fantastic! read more

Brunch Factory - Blueberry pancakes - Breakfast & Brunch Near Me - Riverwoods, Illinois

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Thought we were going to BRUNCH CAFE, which is right down the block with much better food. Was very disappointed we ended up at brunch factory. Mediocre food, mean hostess, and I just financier go back there again. Chairs are odd, and the room is loud because the tables are close together. read more

After driving by the opening soon sign we were so excited to try a new brunch place in the area. I mean, breakfast is one of the most important meals of the day right? :) We came by for Brunch around 8am with some friends and the restaurant was pretty empty as they had just opened for the day. Our server seemed to have been the only one working as she was running from table to table. Although she was very patient with us she was working and talking a mile a minute. I decided to get an Oh My Omelet where I got to build it with the ingredients that I wanted, it came with a side and choice of toast or pancakes. The omelet is huge, a great portion for the price. For my side I got the home style potatoes which was a bit too greasy for my liking but it was fine with ketchup. To drink I had an orange juice, of which was very pulpy. My friends had the banana's foster French toast, and my husband had the spanish fluffy biscuits and gravy of which had the chorizo and Tex mex spices. All in all, we had a great experience. I would come back and try other items on the menu because they had some fun items like Oreo pancakes. Yummmm read more

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First time visitor and had such a nice experience. I ordered a chicken & waffle trio dish and my husband ordered a monte cristo. Not realizing that it was suppose to come 3 different ways, someone from the front desk came by to check in on us and let me know / offered to remake it. I declined because what came out was delicious as is so they offered to bring out their spicy honey if I wanted to try it (also so good btw). Then a few min later, I was given a to-go bag with chicken & waffles trio made the way it was supposed to. Food 10/10 and Service 100/10!! read more

Very good food, great ambience with very good service. The food was fresh and coffee is amazing

Stopped here for brunch on a work trip. Nothing incredibly memorable, but the food was very good and the service was excellent. The skillet breakfast dishes are unstoppable and are served in huge portions, so be prepared to overeat or take some with you. Others at the table got the chicken and waffles that they raved about. If I make it back here, I'll probably go that route. read more