Had an allergy, but they had good hospitality and helped me get a good meal. The server David S was very nice and I had a good enjoyable experience. read more

Came here on a Saturday around 10 am for brunch. We were immediately seated and the staff were all friendly. The menu had lots of options from Mexican brunch items to French toast to skillets and much more. I got the brunch factory pie which was filled with bacon and really hefty. Also tried the morning fuel juice that woke me right up with the turmeric and carrots. The banana foster french toast was super sweet. We ended up having to take some of it home because we couldn't finish it from how sweet the caramel was. There were only 2 stalls for the bathroom and with how large the restaurant is, it resulted in a line with a little bit of a wait. For your birthday they send you $5 to spend so definitely sign up for their rewards program when you pay at their tablet. Lots of parking around the restaurant. Overall a decent brunch place but the food is just ok. read more

Brunch Factory - Breakfast & Brunch Near Me - Riverwoods, Illinois

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If I could give negative stars I would. The manager is the absolute worst manager ever. He's confrontational, rude, disrespectful, dismissive and a complete A$$ Save your money and go ANYWHERE ELSE read more

Came in for breakfast Sunday morning asked for a table for two the hostess and owner were not very welcoming . Ordered sausage and biscuit with potato came out quick took a bite taste was pretty rich , it had a poached egg with it. The white was still runny. Removed it from biscuit . The sausage was really delicious and gravy. Our server Janet was great. Delicious coffee . I've been here for the second time. I might return was on a time crunch so was glad of how fast the food came out. When we left and paid again Foh was not great. Nice blonde cashier was great. read more

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Solid breakfast place with big meals, good service, and a nice atmosphere. A large menu with all the breakfast classics and some more unique offerings. I got a skirt steak hash which was loaded with flavorful beef, but the potatoes were a little soggy. Overall a pretty expensive breakfast but everyone enjoyed what they got read more

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It's been a while since I last visited! We were hoping to explore a new brunch spot. The server was initially very attentive, but things took a turn when we placed our order. I had the lox sandwich, which was quite tasty. However, the amount of lox was a bit disappointing. It seemed like the greens, salad fixings, and other ingredients were the main focus, not the lox. It wasn't the most budget-friendly breakfast option. After we ordered, we noticed we had to wait a bit longer than anticipated for our food. In the meantime, I was trying to get the server to refill my hot water for tea, but it didn't work out until our food arrived. Then, she disappeared for a while. It wasn't too busy, so I'm not sure what happened. Finally, she returned to give us the check. We asked for containers to take home, but there was no apology for the delay, which was a bit strange. When we went to pay, the cashier mentioned that our check was closed? The server then went to the register and did something, which made me think she might be more than just a server. That part was a bit disappointing. Maybe it was just a bad day for her. Overall, it's a nice place--very clean and welcoming. I think I'll give it another shot in the future. As I mentioned, the food was quite good. read more

My new favorite brunch place! Excellent food made fresh and with high-quality ingredients. My steak skillet was fabulous, everything from eggs to steak and veggies were fresh and tasty! And huge portion too. My parents loved their entrees as well. See pics. My pancakes with chocolate chips were also delicious! I ordered hot tea and they brought an amazing organic tea bag, was not expecting organic tea, but super impressed! Our server was so warm and inviting, polite and kind. Service in general from everyone was great. Love the modern interior and holiday decor on my visit. Love that they have large rooms that are separated for sound control. Plenty of parking. Open for brunch and lunch only. Loved it, go there now! read more

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The middle-aged man at the frond of the house is extremely rude and aggressive. Who yells at customers for getting a lollipop in the jar at the counter for a small child? To add insult to injury, pancakes were very dry. read more

WORST EXPERIENCE EVER. Don't let the reviews kid you. The owner who works the front argued with us over a booth for our family and mind you NO ONE was in the restaurant. He then yelled at my wife for grabbing a high chair and then mocked us on the way! This will be closed in 2 years with this experience. Sunday morning with 4 people in the restaurant tells you something. My children were shaking on the way out read more

Our party of 5 came in for a Sunday brunch at 11:30am.  It was crazy busy and packed to the gills, but we only had a reasonable wait of 30 minutes or so.  I'll go with 4.49 stars for our outing.  Our party ordered: - Mediterranean omelette with a side of pancakes, $17.50 - Factory Croque Madame croissant with hash browns, $17.99 - Chilaquiles, $16.99 - Kids Oreo pancakes with milk, $9.99 - Kids grilled cheese with waffle fries and milk, $9.99 Jose was our efficient server and once we sat down, the food came out fairly readily given how busy they were.  They left a carafe of water which was nice and also refilled readily.  My pancakes with the omelette were pretty good, but did need a lot of syrup to keep moist.  I picked the homestyle potatoes instead of hash browns, and they were 4 stars ok.  Wife had the Factory Croque Madame croissant and it wasn't quite what she expected, as the croissant was smashed and buried under ham, swiss cheese, and two eggs over medium, but it all tasted ok.  Everyone enjoyed their meals and I would say we all thought the food was in the very good as opposed to tip-top excellent quality range, thus 4.5 stars.  The dining room was clean, comfortable, vibrant, and upbeat, and I wouldn't hesitate to return to try some other menu items. read more

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Oreo wanted Bruch Factory today. The cold fresh water hit the spot. Dad got the chorizo breakfast taco special. They were so amazing they should be on the menu permanently. Oreo was dismayed because she couldn't have any-no chorizo or avocado for her. As always, she did love her scrambled egg whites and blueberries. read more

Brunch Factory - Oreo dining at Brunch Factory - Breakfast & Brunch Near Me - Riverwoods, Illinois

Great food. Love that one server... forgot his name I think it was Gyeongwu. He's such a great photographer!

My family and I had a great experience here. Food and service was very good. I got the omelette, phenomenal. My wife got the pancakes. Our coffee was outstanding read more

What a cute place! Came for a late breakfast and found so many options on the menu, both breakfast and lunch. I opted for chicken and waffles with spicy syrup and was not disappointed. It was so good, I forgot to take a photo! Our waitress was great - I'll definitely be back. read more

I could not believe they charged me 19 dollars for three gluten free pancakes. The menu on line says 10.99 for three plus &1.99 for gluten free.. I called them out on it. "we cant do anything about it" very disappointing. if you need gluten free go to egg harbor have a separate wonderful menu read more

The thing that rounds them up to 5 stars is the exceptional service here! The waitstaff works like a team. Everyone from the bus staff to the waiters and waitresses were extremely pleasant and upbeat, worked together well, and you could see they were happy to be there, which really stands out. Portions were very generous. I got a chicken melt sandwich on special, and it was easily 2 servings for me. I asked for a to go cup for my iced coffee, and the waitress generously gave me a fresh and full cup to go! There's something on the menu for everyone! Can't wait to come back. read more

Honestly, after visiting this place, my family and I decided we will not be returning. This restaurant operates on a first-come, first-serve basis, but people who came in after us were seated before we were. When I went up to put my name on the list, the man writing names down was extremely rude to me and my family. The man at the front also made multiple microaggressive comments toward us, which made the experience uncomfortable from the start. The food, in my opinion, was also subpar. I ordered two eggs with bacon, potatoes, and pancakes. The eggs and potatoes were good, but the pancakes tasted strange, and the bacon tasted old and honestly pretty disgusting. My sister ordered the "Factory French Toast," and she said it literally tasted like something that came straight from a factory. My mom ordered the meat omelet and said it was just okay. When it was time to pay, we asked for the check to be split three ways. When we received the bill, we noticed they had charged us an additional fee just for splitting it. On top of that, while we were waiting in line to pay, the employee clearly saw us standing there, yet allowed another man to cut in front of us. There was also a confusing moment when my sister accidentally dropped a few things, including her card and my mom's card. Someone at the front helped pick them up, but then tried to pay using whichever card he had in his hand with a random receipt. My sister had to politely correct him. Overall, the service felt disorganized and disrespectful, and the food did not make up for it. Unfortunately, this was a really disappointing experience for my family. read more

Great service and great meal! The cinnamon rolls were incredible! We ate at another breakfast place the next day and its didn't compare. read more

A different take on pancakes. Not sweet but savory. Good quality food. Slow, and rude service. They seem burnt out. Very clean and good ambiance. I would give it 3.5 stars/five. It's meh. read more

Brunch Factory - This was supposed to be Blueberry pancakes with eggs. Tasted good though. - Breakfast & Brunch Near Me - Riverwoods, Illinois

Finally had a chance to visit the Brunch Factory and I had an amazing experience from start to finish. If your party is bigger than two it recommended to make reservations because they get busy on a Sunday. We started as 2 but we had more come and they were accommodating to put our name back on the reservation list so we could let others who were ready eat. Once we got say our server greeted us right away and gave us the rundown of the menu. I ordered the fiesta skillet with plant Based chorizo and I'm still dreaming about it. The portion size was huge but the taste was even better. I ordered specialty pancakes with it and I love when apple pancakes still have crunch to the apple which these did. Others ordered the chilaquilles with steak and an omelette and a kids meal. Everyone was satisfied with their meal and again the portion sizes are pretty big. Service is great, atmosphere is great. One of the better brunch spots in the area. read more

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This was our first visit to the Brunch Factory, and it was a good experience. There's a large parking lot, ample seating, extensive menu, friendly service. I saw that starting May 7 they will be serving from 4:30-9 pm, too. We started with Loukoumades, Greek fried donuts with cinnamon honey and walnuts. We loved these - they came 8 to an order, hot and fluffy and light. They have carafes of ice water at the table, along with napkins and placesettings. Our server was friendly. I ordered one of the signature items -- Factory Croque Madam croissant. It wasn't how I expected a croque madam -- everything was layered on top of the croissant instead of inside with bechamel sauce covering. It did come with a very generous serving of hash browns. My companion enjoyed the French onion soup. Another friend ordered the chicken tenders -- and it came with four large chicken breasts -- and fries. The chicken tenders were 4x the amount that we were expecting. The waffle fries were crisp. This was supposed to come with a side of Cole slaw but it was left off -- and this made for a very large plate of fried food -- all the same color. Overall, our meal was fine. I didn't love my breakfast but there are other items on the menu I'd like to try. read more

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10 STARS if I could First time at a "Brunch Factory" we will absolutely be back! Warren took amazing care of our table! My mom had to make some substitutions and he didn't hesitate. The meal came out and she was so excited to try and eat her delicious meal! I only ordered chicken rice soup (full from coffee). Make sure you come to visit Warren. Great hire manager. He definitely deserves a raise. read more

Looking for something new for a Sunday Breakfast and came across this place . We got seated right away and was served by Nicko and we ordered our drinks and water was served. My wife ordered the Fiesta skillet with pancakes and I ordered the two eggs any style with 3 sausages and potatoes. Both was plenty and good, service was on top and place was bright and roomy , the restroom was clean and not smelly, plenty' of parking , will be back for other items on their vast selection of menu, read more

We stopped in and had brunch while we were in the area. The drinks were amazing, we ordered off the seasonal menu, the cookie butter latte and country Bennie and they were both delicious! The entree was a large portion and we left stuffed!! The server was friendly and made good recommendations. I would definitely return next time I'm in the area. read more

Brunch Factory - Cookie butter Latte, espresso martini, Nutella Latte - Breakfast & Brunch Near Me - Riverwoods, Illinois

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Great service. Great food. Huge portions. Giant menu. There's something for everyone here for breakfast or lunch. Soups, salads, sandwiches, burgers, omelettes, skillets, pancakes, waffles, crepes. Excellent food! Highly recommend! read more

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Cute place ! Super nicer staff! Great food the pot pie was to die for .. the biscuits and gravy were delicious too! read more

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Food was great, the server was awesome and very attentive! The place was not packed which was a big plus! It was also very clean and homey. Love the food! read more

Brunch Factory - AVOCADO TOAST - Breakfast & Brunch Near Me - Riverwoods, Illinois

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The waiter was attentive but never checked on us after we got our food. I got avocado toast with eggs. The eggs were cold from the start and I only ate a few bites. When the waiter finally came back I told him they were cold but he didn't offer anything to me. It was clear I didn't eat much. When I went to pay I wasn't asked if all was good so I told him that I had cold eggs. He said I should have told the waiter and I said that I did. He also didn't offer any apologies or consideration. I also said that I thought $7.74 was a lot for the coffee which I didn't realize because I ordered it right when I sat down. The cashier told me I should go to Starbucks and I said at least it's cheaper there. He was being rude so I said that I'm not coming back and he told me that was fine because they have enough business. read more

(4) ~ very good overall food & service DRINKS: * Water (tap) = (3.75) Good, but must be filtered;) * Orange Juice = (3.75) Good * Coffee = (3.75) Good FOOD: ** Grilled Skirt Steak Skillet = (4.35) Very tasty & Filling! ** Cinnamon Rolls = (4) very good *** Brunch Factory Pie = Next Time... read more

Most of what we had was good. Breakfast Burrito and an omelette which came with a side of pancakes were fine. The pancakes were AWFUL-thick, doughy and tasteless. I don't understand how a brunch restaurant can serve such bad pancakes. If I ever eat there again, I will have toast! read more

Th brunch factory was conveniently located very close to the hotel we were staying out for a wedding, so it was easy to make a stop both mornings. The first visit was just my husband and I and we were shocked with how empty the restaurant was at 8:30 on a Sunday morning, but it was quick to fill up with people as we ate breakfast. I ordered the Nutella latte both morning and it was delicious! My husband tried the Bloody Mary, fresh squeezed grapefruit juice, and the espresso. We both enjoyed our breakfasts (pot pie and burrito) but we both agreed they were filled with too much egg. My breakfast pot pie was just so creative, I've never had anything like it. The next day, we were joined by other friends and we split the biscuits and gravy, cinnamon rolls and green potatoes which were all excellent. Overall the staff was very friendly and patient. The music was great and upbeat. Clean facility with plenty of parking. What's a perfect brunch spot! read more

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Breakfast Pot Pie! OMG. Who'd think up such a wonderful idea? When you walk in, the baffled walls really helps with the noise level. I walked in shortly after 8 on a Saturday morning and was seated right away. The stark white walls with black and gray accents really make it feel like a farmhouse brunch. The menu is simple enough that my normal order of ham and cheese omelette seemed pretty easy to order... but today... I felt adventurous. I asked my server (Jose) what he would suggest and he pointed immediately and emphatically at the breakfast pot pie on the specials menu. Since I had never heard of such a thing previously, I said yes. I replaced the breakfast potatoes with hash browns, but kept the pot pie as is. When it first came to the table I wondered if that was enough food. After digging into it though, I was unable to finish it all. This pot pie has a perfectly balanced amount of pie crust, fluffy eggs, cheese, gravy, and meats that make it not too salty, not bland, and just... just... just. The iced tea came with a carafe. So the waiting on refills is also taken care of. Overall, excellent. Total bill was just over $20, but the experience is worth every cent. read more

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We had a very nice meal. My wife had Denver Omlet with a delicious fruit bowl. I enjoyed chiliquiles. I was even allowed to sample the tomato chillies to see they weren't too hot! The waiter was top notch and the prices in line with the times. We'll return! read more

We come to Brunch Factory all the time and it never disappoints! The food is always fresh and delicious, the service is friendly, and the atmosphere is perfect for any occasion. Everything here is consistently great and we couldn't recommend it more! read more

Wow!!! What a pancake experience!! We tried a variety of food and although the portions are fit for a family of 10 lol, those pancakes are better than any homemade luscious pancake I've ever had. They have other things on the menu that we tried, but NONE of those dishes compare to those amazing pancakes! I will now have dreams of these delicious morsels until the day I die lol. Try those pancakes!! read more

A bit overwhelming at the check in but once we were seated everything was fantastic. Our server did a great job checking in on us and the food came out fast. I highly recommend their biscuits and gravy and flights of mimosas. read more

This was my second visit -- and definitely my last. Right from the start, the owner/manager were sitting where customers wait to be seated and didn't even acknowledge my husband. Service was fake-friendly at best and uninterested at worst. Several items listed online weren't even available -- update your menu if you no longer serve them. The food was overpriced for what it was -- one step above a diner -- and my fries arrived cold. The worst part? I found several hairs in my coleslaw. When I told the staff, our waitress acted like it wasn't a big deal and lied about it being freshly prepared. The manager admitted it all comes from one container and brushed it off with "it happens all the time." That is disgusting. No apology that felt genuine, no discount offered, no real concern for food safety. The owner wandered around the dining room but never came over to check on us until we didn't leave a tip -- then he offered a half-hearted apology and excuses about vendors. Instead of taking responsibility, both he and the manager lectured me about "how the restaurant industry works." Completely unprofessional. Bottom line: poor service, unsanitary food, and management that clearly doesn't care. If you value good food, clean conditions, and being treated with respect, skip this place and spend your money somewhere that actually deserves it. read more

Food was good. We were upset about charges; two of us asked if we could get split checks, the waitress said no problem. When paying at the desk we saw a 3% surcharge for split checks. The waitress never mentioned that. It's a BS charge. Not going back. read more

We heard that the owners of the now closed Rhapsody in Deerfield opened the Brunch Factory and we finally got a chance to go. Based on our experience we believe either we were misinformed or maybe they have since sold the business but the experience wasn't the same even though the menu looked similar. After a short wait we were seated. Our waitress was attentive but a little abrupt. My husband ordered the Irish skillet and I had the sweet potato skillet. The potatoes in my skillet could have used slightly more cooking but the potatoes in my husband's skillet were cooked as you'd expect. Overall, if we are in the area we would stop in again, but we wouldn't make a special trip to go. read more

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Great breakfast spot. They have the best biscuits and sausage gravy in the area. Have been here twice in two weeks because we loved it so much. Everyone was very friendly and attentive. Avocado toast is also very good. At a recommendation we got cinnamon rolls to go and Wow, was that fantastic. Now our new favorite place for breakfast read more