Wow, what a difference. I believe they are either under new ownership, management, or both. They were extremely professional, efficient, and friendly. They got our order correct, too. And the tables and chairs are back! So nice to be able to have a cup of coffee, sandwich, and not have to eat it in the car or takeout. Glad that they are back! read more

Went to the Stow Bruegger's at 10 on a Saturday and it was very busy, but the line moved quickly. My bagel was fresh and soft made into a egg sandwich, no complaints. The girl who took my order was great, polite and professional. read more

Bruegger's Bagels - Egg & Cheese - Bagels Near Me - Stow, Ohio

Very indifferent mgr and employees. The ordering system has been revamped and is the most illogical process. It creates tension amongst the workers and customers. They have the bagel baskets as far away from the ordering counter as possible. Makes no sense whatsoever. read more

Bagels are very good you can watch them be made. Service is great wheelchair accessible. The ambience in the store is friendly inviting it smells good when you walk in the store. read more

The last few times I have visited this location I wait 10-25 minutes before I'm even Acknowledged!? One would think the morning staff could say "we will be with you in just a moment". After today's experience I'm no longer providing my services to this company. read more

Would give 0 stars if I could. Couldn't even make a simple egg and cheese bagel without messing up the order by adding ham, bacon, and cream cheese. Someone needs to pay closer attention to the online/door dash orders. read more

I've TRIED to get a bagel here 3x in the last month on Saturday mornings. Today I walk in and there's no one at the register; 4 of 5 staff members making sandwiches, apparently no one in charge, no one looking in the direction of where customers are waiting, standing. No signage,no line, just people bunched up, waiting, looking irritated. Today a staff member came over, looking put out, took an order, took off to prepare the order, ignoring the other people lined up waiting to place orders. No eye contact, "good morning"' " I'll be with you in a minute", apology or acknowledgment. Similar experiences at other times. Don't waste your time here. read more

Who leaves a franchise in the care of 2 young girls who clearly don't want to work? How about pay a couple of more dollars per hour to get older people who actually know what customer service is (or TAUGHT by their manager) and not caught up in what seems to be a movement that is making them imagine they are still going to be paid if they don't do their jobs. Oh, wait, they ARE being paid for that at Bruegger's. Name a single other restaurant that is STILL blocking off seating area after all this time with signage? At this point the place looks grimy since they aren't used OR clean looking. There are the same # of people working (2 or 3) that there always were when the seating was open, so THAT isn't an excuse either If this location fails they cannot blame it on "the pandemic" or any other lame reason associated with that. Unless you close at 10-11am don't operate like you are being inconvenienced by people coming in (not that the time matters at this location) Also, filling the coffee to the very rim won't make people stop wanting half & half you don't feel like filling. Between the few warm drops that were in the container, the warm creamer SINGLES she gave me instead after I had to call to the back area for anyone, and the non-fresh tasting cream cheese I was sick for 2 days., so NO LONGER worth the trouble for the previously great tasting bagels & coffee. Time to stop rewarding a business for ignoring the red flags that people over past few years have been letting them know about on Yelp & other reviews. If the franchisee wants to be hands off and not care, good luck with that, you've been told repeatedly. As far as Bruegger's corporate, the way the app is setup is intentionally misleading in order to get your free coffee with food / bagel purchase and you KNOW it. None of this is a surprise. Posting here and not taking the email survey yet again. No one wants your free bagels, my nerves and gut aren't interested anymore. They do NOT care so no, stop posting the "sorry to hear that, reach out" nonsense at the bottom of people's reviews. Obviously you are not "sorry." ***EDTITED TO ADD: LOL Yup, the same cut and paste response added to this like everyone, as predicted. Prob. a BOT with a stock photo and first name that doesn't match. That tells you all you need to know*** read more

I walked in and the place was so dirty - in front of the counter, on the counter and behind the counter - that I just could not eat there and I walked out. Also, the cooler was leaking and they had dirty rags on the floor soaking up the water. read more

This used to be my favorite place to go in the morning I'm not sure what happened but biggest pet peeve is that it's never open when it says it is. It's posted hours say it opens at 6 am. I've been there several times in the past few months where the lights are off when I show up past 6. Today I showed up at 6:30 and the lights were off and the door was locked. I know staffing is a problem, but if it is adjust the hours. read more

I had someone from out of town, so decided to stop and grab some quick breakfast. I was so embarrassed by how rude the staff was! From the moment we walked in, there was a sign on the door indicating the oven was down and there was limited selection and variety. Fine. Understandable. A young girl barked at us for our order, had this sour look on her the entire time. "What do you want?" The man at the register was so disrespectful, I don't think I'll ever go back. I've never been treated like that, especially in my hometown. Shame on you. Even after all of that, the food was hot, but had no flavor. read more

This place was my go to for breakfast when I had an early tee time. No more. The pandemic destroyed this place. Can't get employees for whatever reason. Suppose to open at 6. I have stopped 4 times at 6:30 and they have only been open once. Can no longer eat inside. I presume the manger likes it that way and has no intention of trying to hire people and go back to pre pandemic conditions. Businesses like this need to go away. read more

Good bagels, terrible customer service. I am disappointed every single time I come in and hesitate to even stop now. A friendly greeting and "thank you" would do wonders. read more

Bagels good enough to bring me back two days in a row...and now I'm a faithful Bruegger's fan (bye, Panera)! Willing to drive 15 minutes out of my way rather than 5 minutes to Panera for the great bagels, amazing selections of sandwiches and cream cheeses, and the great customer service. Manager and employees went out of their way to be fantastic. HUGE fan! Off to eat my yummy bagel. read more

The manager was obviously too busy flirting with his employee, which made it hard for him to get my order correct. I'd love to just be able to go into a place and actually receive the order I placed. How hard is it to really listen to someone when they're standing right in front of you?! Absolutely won't waste my money here again. read more

We were hesitant to go based on previous reviews, and we should have gone with our gut but we thought if the bagels really do taste that good, it'll be worth a little rudeness from staff. No. Not worth it at all. From the staff who clearly didn't want to be there (besides what I was guessing was the owner), to the food that was spectacularly underwhelming. Don't waste your time or your money. read more

Not sure why all the negative reviews on here... I walked in and all the girls were very friendly, not only to me but to everyone who walked in after. Made my sandwich quickly, which was extremely delicious! Iced coffee was solid too. Will definitely return! read more

My wife stopped in yesterday to pick up some bagels for us and was totally in shock about her experience with the lack of professionalism she received from the 3 unsupervised girls working? She waited at the counter for several minutes hoping to grab some bagels and cream cheese for our Sunday morning. The bagels were not fully cooked, one was mealy, they gave here a difficult time when she was looking for a particular cream cheese, the staff gave her a difficult time, treated her like she was and idiot and that went on to laugh and poke fun behind her back. I get it, it's hard to find good help, but is it worth it to lose customers over? read more

I ordered online for pick up. When my daughter picked up the order she checked to make sure it was correct. The bag contained 3 plain bagels NOT the everything and 2 5 cheese that were ordered. No warning, no call that my choices weren't available. My daughter went in to exchange the order and one of the employees was rude and unwilling to make it right. Here is a tip, don't fill the order if the customers choices are gone. I didn't want a plain bagel, if I did I would've ordered one and customer service is everything. Another employee exchanged 2 of the bagels thankfully but the original employee was rude and insubordinate enough for my teen to be disgusted with her behavior. Sad read more

i had the best experience ever at brueggers! I've never been so jolly and golly until i walked into this establishment and was instantly hit with the sound of girls singing and listening to the hit classic, "Baby" by Justin Bieber, just could not get any better right? WRONG! after i had finished singing my part of Justin Bieber the beautiful young lady working on this fine Thursday named Abigail, cheffed up an insane bacon egg and cheese. Moral of the story just WOW! GREAT environment, great employees and an even greater music taste! read more

this store sucks. Went in for a western bagel and a siracha honey sunrise, the person was extremely dismissive and rude to me. The staff ignored me and continued telling their own life stories while i waited. Finally got the bagels and got home. NO BACON on either bagel. So... maybe if the staff weren't so concerned about going ice skating over Christmas break they would be more attentive. At home making my own bacon now since it seems they also cannot answer the phone!!!! Not going back because it's 20 mins out of my way in the first place. Pissed read more

Bruegger's Bagels - Shitty ass excuse for a bagel - Bagels Near Me - Stow, Ohio

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Best bagels around! Thick, perfectly toasted, loaded with flavor. They have lots of different kinds of bagels, everything from blueberry, to cinnamon sugar, to cheese, to Everything bagels. They also have a wide variety of cream cheeses, my favorite being strawberry, traditional, and honey walnut. In addition to the bagels and spreads, they also have a nice variety of breakfast sandwiches and desserts. Short of traveling to NYC, this is the best bagel in the area. read more

What in the heck happened? It used to be a favorite of ours. Now rude service. Out of most favorites. Miss what used to be there pre-pandemic. read more

Stopped by to redeem a coupon for a big bagel bundle. Staff was very friendly, there was a large selection of bagels and cream cheese, and I had no problem redeeming the coupon. My only complaint is that they make the bagels with large holes in the center so they are worthless for bagel sandwiches. read more

Bruegger's Bagels - Store front - Bagels Near Me - Stow, Ohio

Good bagels place. If you dont want to get your usual bagel at dunkin or similar places then this will be a good alternative. So many verities and options with make your own bagel sandwich (which I prefer most) read more

Always fresh. Usually with a smile. And the only decent bagel place for miles. ( did I just make a jingle? Lol) Really, if you haven't, do. The coffee is great also. read more

Stopped in Friday 11am. One other customer before me. Totally ignored by 2 girls and given a hard time placing my order. In the past always the best service and this was a total disappointment. Staff was rude and cashier was in her phone and way too busy to help me. If they were busy maybe a pass but instead they should be retrained or replaced. Bagels were undercooked and cold. Food prep area was dirty and even over the counter. Coffee was bad and tasted old. I will drive to Hudson store in the future. read more

I was really happy to get a bagel until the guy working didn't even care. Horrible customer service as my bestie and i were being ignored while trying to pay. A fellow employee had to get his attention to give us his attention while TRYING to hand him my cash for my bagel. I was over charged for my skinny sliced bagel. What a bad experience, do better. read more

I always try to give the staff here the benefit of the doubt, maybe they are understaffed, maybe they are training, maybe they have a lot on their plates... however.. after many many chances I've given them they are constantly rude. The girls would rather talk to each other than help you. I get it's an in and out place but that's tricky when you have to interrupt a conversation to get served. read more

I preordered bagels for Valentine's Day! The crew had my HEART SHAPED bagels all packed (still warm) and ready to go at 6:30AM! They were delish!! AND needless to say, I made some pretty special VALENTINES happy that day!! read more

Excellent customer service, Abby makes going there such a delightful experience, and the bagels are delicious!

This Bruegger's Bagels like other locations has great products although this store has a very limited supply frequently, their service however has allot to be desired of. Check your orders before you leave, as at least 80% of the time they attempt to seemingly intend to not fully fill the orders. Usually they will take the order at the bagel area, then someone else will run the register asking what you ordered & cash you out. Fairly consistently, then when handing you the order, it will be short an item or more. Then when approached you are treated as your are inconveniencing them to get what is missing that was paid for. If your not wise to this seemingly practice, you will find when you get home you didn't get everything. Be careful, these are not "honest mistakes". Be prepared for the staff even the owner operator to not be welcoming to then give you what you paid for when relayed. Other than the service, the products when available again are outstanding. read more

I like there bagels but the one in stow there people are not nice I felt like I was a nuisance when I ordered nobody said thank u . They made me feel like y are u here . read more

Very helpful staff that took care of both my breakfast order and to go order with friendly service and care. Product is fresh and high quality - worth getting out of my car and going in a store front vs. being lazy in a fast food drive thru that gives you a rubber sandwich. I like the variety offered in bagels, smears and fixings. read more

We go here about once a week for a dozen bagels over the last year or so. When the manager is there he is always nice and personable. Most of the staff are pleasant. read more

I've gone to this Bruegger's a number of times because it is about 30 seconds away. The convenience is the only thing that keeps me going back. The employees get my order wrong about half the time. They are constantly out of many varieties of bagels. The manager is an unpleasant person and I have seen him yell at employees on a number of occasions. Today\s experience may have been my last at this location. I ordered a chai tea and was charged. The employee then told me the machine wasn't even turned on and it would be 20 minutes at least until it would be ready. They did not offer a refund at that point and I just asked for a coffee. The coffee was extremely hot and they had no sleeves for the cup in the entire restaurant. I ended up burning my hand. The employee asked if I wanted room for cream and then proceeded to fill the cup up to the brink. They did not have any cream and they were also out of sugar. All of this happened while the manager was there and while they had FIVE employees working (more employees were there than customers). This store could desperately use a better manager as well as better training for employees. read more

my sister went in today to get some breakfast for herself and a friend and had a nice conversation with a worker who she knew previously, however the other worker was extremely rude and unprofessional. she has previous PERSONAL problems with my sister and decided to not only fail to inform her that they were out of the bagel she wanted first, but then proceeded to say "everything is in here" and then DROP the bag on the counter so it fell over and give a snarky "thanks" after my sister told her to have a good day. i understand you may have some problems in your own personal life with someone but bringing it into your workplace is extremely immature. management seriously needs to think about who they have working there if this is how customers are going to be treated. read more

Stopped in last week to get a bagel bunch for the office. There were 2 workers at the cash register, one for filling coffee ( I guess), the other ringing up sales. Then they had one person down at the end taking/filling orders for everything from bagel bunches to breakfast sandwiches, to single bagels. There was a line 6 or 7 people deep and this one poor worker trying to keep up, while the two down at the other end were kind of hanging out. I walked up to the cashier and asked if I could order a bagel bunch from her, since she was not doing anything and could easily walk down to end and grab bagels. She told me she could not, that I would have to wait in the line. Since I was in a hurry I left and went over to Panera (right around the corner) and was in/out in less than 5 min. I like Brueggers but they really need to operate more efficiently. read more

Bagels are good but the manager is grumpy all the time. If he makes your order it is usually screwed up. The other staff are good but there usually aren't enough of them to handle the crowds. read more

My girlfriend and I go here about once a week. We generally get the same thing. They remember our order (which is pretty complicated - everything bagel, toasted, with smoked salmon, onion, tomato, and jalapeño cream cheese) and are friendly and chatty with us while we wait. On a number of occasions, they've thrown in the coffee for free. Good for a quick breakfast spot before you crush the weekend. Just remember to check for poppy seeds in your teeth. read more