The staff are super pleasant and accommodating! I accidentally placed my order for the Snyder location instead of Delaware. The man and woman behind the counter immediately inquired about what the exact order was and made it for me, despite being at at wrong location! something so small can go a long ways and I truly appreciated them being as kind and generous as they were. read more

Stopped in for some bagels for a small group meeting and so happy I did! I grabbed a bakers dozen of bagels and cream cheeses. Line to wait wasn't too bad for a Sunday morning at 8:30am. There were customers who seemed to be regulars and they appeared to be happy. The cashier was pretty cheerful as were the line employees. Really good experience and will be back. I should talk about the variety of bagels. I saw they had a jalapeño and cheese bagel which was good. Nice crust and soft on the inside. The blueberry was popular among the group. I wouldn't necessarily recommend the salt bagel, it is SALTY! read more

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This place makes me depressed because anytime I've ate there it doesn't taste good And then I just think about how much I miss bagel jay's.

So shocked that this location has such low reviews. I have gotten bagels from this place over a dozen times and every time have received wonderful customer service. I stop in and get their Baker's dozen and everyone is so helpful and service always with a smile. I would definitely recommend this location. read more

This review is for the WILLIAMSVILLE location. I spoke with the manager at the Wmsvl location after having a negative experience at the Main/Harlem location. I unfortunately forgot the managers name at Wmsvl but he suggested I stop by and see Lonnie. I can't say enough about Lonnie & Raheem! They provided excellent service and went above & beyond! read more

The breakfast sandwiches are fantastic. I get a Vermonter almost everytime I come here. I'm not a huge coffee person but the coffee was okay. I got a hash brown and it was disgusting. One thing that was odd was that they don't have cutlery. Which, is annoying because the sandwiches can slip and slide and fall apart and I have to eat the pieces with my hands. I even asked for cutlery and they don't provide it. read more

Bruegger's Bagels - Vermonter and caramel coffee - Breakfast & Brunch Near Me - Buffalo, New York

After one year, I finally went back into Bruegger's bagels. On Delaware Avenue & GreatAarrow street I don't know why I thought things would change, but I thought I'd give it another. Try It was terrible The management and staff were all rude. The manager (NICK ) is just plain nasty to everybody. he's very condescending and doesn't listen to the order properly. It had to be remade. The bagels were hard and too chewy. The coffee wasn't that bad. I won't return not even next year. read more

Bruegger's Bagels - Breakfast & Brunch Near Me - Buffalo, New York

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I visited this store yesterday June 22 and one of the workers in there was very rude and disrepectful. She threatened to physically slap me or as she said,"I'm going to bitch slap her!" Then as the other worker was trying to help me she kept telling her not to help me or talk to me. . All I was doing is trying to figure out why my online order wasn't ready. read more

Despite the place being filthy, they have a lot of customers. 30 years ago there was one in KC and I went to it. Loved it. This one is not good. There are no really good combinations on the bagels. Cream cheese with olives, and the old one, I remember: peanut better, banana honey. The floor is filthy and I was there when they opened on Saturday. I can't imagine what it looked like by 10:00. wrappers, bread crumbs etc all over the floor. If I eat something out, it has to be excellent. Otherwise, I will continue to eat at home. read more

Bruegger's has great bagels and great breakfast sammie's. I had the rosemary olive oil bagel (it's kettle-boiled whatever that is) with garden veggie cream cheese. It was yummy. I ordered the rosemary olive oil bagel again but with a breakfast sammie that had egg whites, peppered bacon, greens and sun-dried tomato spread on a skinny everything bagel. I think it had avocado as well. It was yummy. I also tired the twice-baked has brown and it was yummy. The service was great. I will def be back. read more

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This update is in response to Robert from Bruegger's who commented below: I followed the link you provided and sent them a copy of my original review. I am not going to change my original review or rating except to knock it down to a 3 because implying that I may change it if customer relations gives me some sort of compensation/gift card for a more favorable review goes against Yelp's policy. As I had said I plan on trying the location on Main and Harlem once they open and will see how that location fares against the Buffalo one. read more

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The closest thing to my favorite NYC bagels. I buy some every time I am near. Crispy on the outside and fluffy on the inside. Enjoy

Hair in bagel, waaay too much mayo, employee touching her head and hair then touched bagel. Not very good

Store in nicely laid out in the Marshalls plaza. Staff were attentive and friendly. Had about 13 bagel flavors to choose from and multiple cream cheese flavors. I ordered the Sriracha honey sunrise sandwich, it was good, though I prefer my bagel to be less chewy. Lots of seating, but they had many staff members though the tables needed wiped clean. read more

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I'll admit the bagels are decent. I do like a salt bagel but the one I had today had WAY too much salt! The onion bagel I tried last week very good. Extremely disappointed in the corporate decision not to make a Nova Lox cream cheese spread available. Would love their feedback as to the logic (or lack of) for that policy. read more

devious bagels, cream cheese, and breakfast sandwiches. Service was amazing and really friendly! honestly the best bagel place in buffalo in my opinion. fresh made OJ too! read more

Buffalo's got some new bagels in town, and they just so happen to be delicious. I know many were devastated at the news that a chain was taking over a beloved local bagel franchise, however I have to say, I really do think this is a step up. My boyfriend and I stopped in to grab some lunchtime bagels on a Saturday and it was understandably slammed as they just opened a week ago. He ordered the smoked salmon sandwich on a salt bagel and I opted for a blueberry bagel with cream cheese. I almost hate to say it but I really, really loved it. The blueberry bagel had a level of flavor I never experienced from Bruegger's predecessor, and it had a really nice chew to it as well. The cream cheese was really flavorful too, even though I only ordered plain. My boyfriend enjoyed his sandwich as well, everything on it was extremely fresh. We will definitely be back, likely when it has calmed down a little bit. They have so many sandwich options and the flavor is definitely there, so there's really no reason not to stop in. read more

Bruegger's Bagels - Blueberry bagel with cream cheese - Breakfast & Brunch Near Me - Buffalo, New York

Geez, I never knew bagels could be so good! Chewy inside with a great crust. I've never had a flavor I didn't like, but I think the cinnamon raisin is my fave. Amazing with flavored cream cheese or butter. Worth the carbs for sure read more

Try the farmhouse, it's my new obsession!! And their vanilla cold brew is delicious

Absolutely delicious. Best I ever had. Service was wonderful. Hi highly recommend these bagels. Great assortment.

these are brutal - remnind me of frozen lenders microwaved - where can we get good bagels in Buffalo??

Updated: as mentioned, I've contacted customer service already without a complete response. There is no reason to contact again, rather please fix the issues that are posted here, on Google and FaceBook. This store and the other two opening in the area will fail unless you all step up your game. ####### These are not "New York" Bagels. The store is designed horribly and it took almost a half hour to get two Bagels. While there we watched serious violations of basic food safety standards. When you walk in the counter to order is on the left, yet everyone thinks it's on the right. A breakfast bagel at Tim's is better. Veggie bagel sandwich has one slice of lettuce, half a pepper and a sliver of an onion. DoorDash and other delivery services get priority, there were employees just dedicated to that while only one taking orders. I have written to customer service. Still waiting for a response. read more

Called to ask about if they had egg whites, representative was very rude. Then got put on hold for 15 minutes and didn't get an answer the next two times I called. Go in to order to find out they don't have any. Waste of time, super unhappy. read more

Despite the long line near closing time when I walked in, it didn't take very long to place my order and receive it. I had the sriracha honey sunrise sandwich and it was delicious. read more

Bruegger's Bagels - Menu - Breakfast & Brunch Near Me - Buffalo, New York

spent $35 here, got 2 sandwiches. hashbrowns and bagel w cream cheese and a orange juice. thought it would be fresh like the other ones I've been to.. WRONG. this place is GHETTOOOO! Please don't waste your money here, if you're heading here now reading this turn the car around lol. don't like the truth? then I don't know what to tell you, If you want to waste your money at this unproductive place. First off, the hasbrowns are usually super good at other locactions but when I got mine here they were COLD, and with bland flavor. The bagel w cream cheese- COLD. tasted like the bagel was out for like 2-3 hours. I've had Bruegger's tons of times and everytime I get a bagel it's crispy and warm. I don't know what the hell they are doing here! No wonder why this place never has people in it when I drive past! Although the siracha cream cheese was amazing, probably good because the LAZY workers didn't have to make it at this location.. The bagel sandwiches- were warm id say, still weren't as good as the other locations I've been to. Orange juice- good, just forgot to give me my orange juice when I came in and got my order. Staff- ghetto Hope this helped ! read more

I can see what they were going for and appreciate the effort. But these bagels fail where all other bagels in the region fail: dryness. The bagel should be dense, moist, flavorful, and these bagels just don't hit any of those marks. However, the seasoning and toppings do a decent job, and add (albeit slightly) to the quality of the taste. I tried a few different styles and toppings, and just found myself disappointed and dissatisfied. A bagel shouldn't be like eating a piece of toast or a loaf of bread; when you take a bite it should really fill your mouth with warmth, and the flavor of the topping should compliment the bagel itself. With these bagels, I found myself using the toppings to distract myself from the blandness of the actual bagels. I'm sure it's hard to make a good bagel. No-one in this area can do it in the little over 10 years I've been living here, and surely that can't be for lack of trying. I was hopeful that this would be the one to change my mind, but it's clear now that I shouldn't have gotten my hopes up. read more

I was very excited about trying your Williamsville location but both my husband and I were incredibly disappointed. They no longer have lox shmear. So, I ordered 3 of the lox sandwich and a 5-cheese bagel with veggie spread. The amount of veggie spread was minimal, at best, and the lox sandwiches were very poorly put together and very messy.. The workers making the food did not acknowledge me andbasically threw the bag of food to me and when I double checked that the order was correct, the order was rudely repeated. I worked customer service for years and this would never have been acceptable. I really wanted to rave about my visit, sadly we will never return to Brueggers read more

I was really looking forward to this place. It after two attempts we are completely underwhelmed. The bagels were over toasted the first time, so they were very dry. We ordered the twice baked hash browns and never received them. The second time we tried breakfast sandwiches which were just meh. The twice baked hash browns were so bad, odd flavor and greasy. We won't go back for sure. read more

This my second time to try the bagels. Sorry these are no where near Bagel Jays. first off the store is set up wrong you have any too much cross traffic and takes forever to order and get your purchase. the bagels are just ok. My was stale and smaller than Bagel Jays. I know Bagel Jays wanted to retire and I get it. Just was hoping BRUEGGER'S would be better. Plus you got rid of the drive thru/ read more

I wrote a review about their store on Harlem road in Amherst. At least I can say they're consistent. Both stores suck. Again, the cashier is a fat little man with glasses and has no personality. He is rude, doesn't know how to say thank you or you're welcome. How do these people get these positions. They're cashiers would have a problem being dishwashers that don't talk to anybody because they would argue with the kitchen sink. I won't give this place any more chances. Furthermore, the crooks. For a bag with butter and a medium coffee it was $6.25. WTF. My advice stay away or get your bagels at the local supermarket you'll be a lot better off, and save a lot of money. read more

The employees here are the complete opposite of friendly. They act like the last thing they wanna do is serve you and they get all annoyed at customers for no reason. The lil manager with the grey hair and glasses is an absolute d-bag. The food is alright compared to other bagel places in the area but it's definitely not worth it to go there anymore in my opinion because of the rudeness and I don't want to give them business anymore. read more

I ordered, to go, their avocado, tomato, peppered bacon, and egg white breakfast bagel on a rosemary and olive oil bagel. The service was quick and the workers were friendly. My reason for such a poor review was the quality. There was no flavor to the bagel. The portions were also lacking. There was one piece of bacon (too heavily peppered), a light schmear of avocado, and the egg white was too heavily peppered. The bagel fell apart all over my lap despite me keeping it wrapped in the paper. The slice of tomato was alright. I left off the tomato pesto (I can't have garlic, and I was worried it had garlic in it). I paid $8 for this sandwich. I expected more bacon and avocado and better flavor. This was my first experience, but I don't think I will return. read more

This is regarding the location on Delaware in North Buffalo. Food is delicious when they get it right, which is rare if you make any customizations to the order or have any dietary restrictions. This is probably the worst customer service in Buffalo, and if it weren't for the food being delicious (after being re-made because the order was initially wrong) we would not be back here. The employees are blatantly rude and act as if you're inconveniencing their day. They don't greet you or even bother to say hello, thank you or you're welcome. Honestly this reminds me of that restaurant you go to where workers intentionally treat you poorly as part of the restaurant experience. read more

I.ordered a BLT on a sesame Bagel and a coke: no sesame bagels, no coke. Asked that the bacon be crispy. The girl who took my order did not tell or write on my order to make the bacon crispy, so I walked over to the counter and asked the sandwich makers to please make my bacon crispy - they said sure. My sandwich was ridiculously thin - one piece of lettuce, 2 very thin slices of tomato. The two small pieces of bacon were hardly warmed up, let alone crispy. It was sad. I won't return. This was a repeat of the first time I went there. I won't go back. read more

service is always extremely rude. i've been a couple times and will never go back. bagels are lack luster and the toasted option is ignored every time i order. idk what's in the air but this is horrible business. read more

Staff couldn't care less if you are waiting or not.Asked for toasted, it wasn't, they didn't bother to cut it either.Over 7 bucks for a bagel with cream cheese and a juice.Cream cheese had a weird taste. read more

Bagels are alright. One of the staff members has a horrible attitude problem. He was referred to by another reviewed as a "Rosie o Donnell lookalike" and I don't know how else to describe him, but he has dark hair and wears glasses. This staff member was very rude to two older gentlemen who were trying to order, made fun of them for being at the wrong side of the counter, and rolled his eyes sarcastically at me, as if trying to get my sympathy. I plainly said "I don't think there's any reason to be rude". He didn't have much to say after that. Someone just let this guy go. He's ruining so many people's experiences with the business. Thank you to the kind young black woman working the register that apologized on behalf of her coworker. read more

The manager (Nick) who works at the Delaware location was very rude when I placed my order. I'm not sure why he's a manager, he's terrible at customer service. I definitely won't be going back to this location. read more

whoever hired the Rosie O'Donnell look-alike who manages that place is a train reck. I stoped going in after my second interaction with them. Made the mistake of giving them another chance and regret it. With that all said you Bagels are not even that good just but just OK. read more

47 minute wait for 3 bagels, never seen anything like it. Truly have never seen food workers move so slow. At one point, there were 29 people waiting for their food. read more