Paula's Donuts helped heal me after surgery - seriously. But first, a few words about the best donuts in the United States. I feel confident that statement is true. These are not featherweight, boring, drive thru chain donuts that never fail to disappoint. The box says they are "made with love" and while I certainly hope the bakers and makers are not oozing affection for the creations as they do their job (because that would get weird right?), the recipes and standards of ultra high quality that this unique WNY establishment has sure shows a respect and appreciation for their customers. The dough is light and never greasy tasting. The cream fillings are also fluffy and airy and melt in your mouth. Jellies are all top notch and let me be clear, the donuts are packed full with whatever is inside. Or on top. The headlights are incredible. Peanut butter offerings (several to choose from) are stellar. I'm not sure if the chocolate icing is a ganache but it seems much more like a ganache than the lousy, dried out icing you might find at places we need not mention. Staff are always courteous, polite and fast. I think each donut is going for about $2.30 but well worth it for the size and quality. A box of 3 is heavy to hold. You get a lot of donut for your buck. I've been on a Paula's kick for a couple months, stopping in when appropriate for my donut desires but trying to be mindful of my waistline. I like to sit down and really enjoy every bite. These are not ordinary donuts, they are an experience to savor. But how do Paula's donuts help one recover from surgery? It's about what you might do with them. My friend picked me up and brought me home after the hospital and slyly produced a bag of donuts for me, which I sat down and ate the minute I walked in the door. The unexpected gesture of something I've been enjoying a lot lately certainly took my mind off any discomfort. Nice friend, right? Part of recovery is having supportive friends and family and I'm glad I've got that. And I'm glad I also got a bag of donuts to make a "rough day" a lot better. So, Paula's people - I haven't tried them all yet so I guess I'm going to have to return. (Image is different donuts from a different day.) read more

Paula's Donuts - 2 grape peanut butter and jelly and one glorious headlight - Donuts Near Me - Tonawanda, New York

The donuts are fresh and great quality. They appear the same at all Paula's locations. They're huge and have lots of filling The service is great and friendly staff read more

Paula's Donuts - Chocolate donuts and apple pie donuts. Donuts (1/2 Dozen) - Donuts Near Me - Tonawanda, New York

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wow, Wow, WOW, WOOWOWW! I ate a lot of delicious things on my trip to Buffalo and Niagara, but if there is one place I could rip up by the foundations and move straight to North Carolina, it would be Paula's Donuts. I originally discovered this place when writing an article for Yelp about the top 25 most unique donuts in the US. In my research, i discovered they have a CANNOLI DONUT. I have wanted one since... just never had occasion to be in Buffalo. Well I finally made it. I finally had it. And it was everything I wanted it to be, maybe more! There was so much delicious cannoli filling in that donut, I had trouble finishing it. When you order a cannoli donut, it is filled to order, which I love. They keep the cannoli filling nice and cool by filling it after, creating this refreshing, sweet, chocolate chippy center juxtaposed by this dream of a donut. We also had a raspberry filled donut. No fake syrup here, this is raspberry jam. When cutting it in half, none of it leaked out, it stayed perfectly inside. Nice raspberry flavor. What I loved about Paula's, was the texture of the donut. Not greasy at all, puffy, yet still somewhat dense. The dough has a pull to it, like it's somewhere between a cake donut and a traditional donut. It tears as opposed to biting cleanly. It was wonderful. I left convinced that I'd be perfectly content with just a plain glazed, it was so satisfying. If and when I make it back to the area, this will certainly be a priority stop, maybe every single day. Or I'll just have to get a box to keep in my hotel, on demand. Is it possible this was the greatest donut I have ever eaten?? I think it was. Certainly the best in recent memory. FIVE STARS. read more

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What else needs be said on Paula's? The donuts are fresh, full on fatness, and just yummy! Service is always great the work like a well oiled machine. read more

Paula's Donuts - Donuts Near Me - Tonawanda, New York

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As great donut as Paula. This is 3rd Paula Donut location I visited. The parking lot is quite smaller so you may have to wait for someone to leave to have a spot. Many staff and quick service so no one had to wait. Donut is fresh and good. They have some nice deal for each day so make sure you check it out. They also have tables to sit to enjoy your breakfast/donuts/coffee read more

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Stopped in to grab a doughnut and a breakfast sandwich and I really enjoyed my sausage egg and cheese sandwich. You have a few different cheeses to choose from and since they run daily specials, the day I went in every breakfast sandwich came with a free donut so I got a honey dip doughnut as well. Donuts definitely are pricey at $2.30 for a single donut, but when it comes included with your sandwich definitely a much better deal. read more

Paula's Donuts - Breakfast Egg Sausage & Cheese Sandwich - Donuts Near Me - Tonawanda, New York

Cannoli Donuts are the best donuts I've ever eaten. We were on our way back SC from a vacation up to the New England States when we stayed in Amherst, NY. A donut sounded good, looked up best donut shop in the area & Paula's Donuts popped up. Husband had a Peanut Stick & Strawberry & Cream Cheese Danish & i had a "Canolli Donut" since I'd never heard of them. BEST DONUT IVE EVER HAD!!! Bought our son & his family some donuts & 1 " Canolli Donut". They split it 4 ways & each one was amazed!!! Only wish I lived closer, but I'd probably be addicted to them! If you're near one of the locations do yourself a favor & try Paula's Donuts, you won't be disappointed!! read more

This location is a solid choice if you're a Paula's Donuts fan. I do really appreciate the ability to put an order in online and know that it's going to be ready when I get there to pick it up. I know that's a pretty basic ask, but I still appreciate it when a business is able to do that well. Getting in and out of the parking lot can sometimes be a little tricky depending on traffic but if you're driving in that neck of the woods, you pretty much know how to handle Sheridan. I don't usually have issues with parking although on busy days sometimes you're a little further away. The staff is always friendly and there are places to sit. A little bit high energy for me in terms of the number of people coming in and out when I'm looking for a place to chill, but if you're looking for that kind of vibe and energy, a great choice. Overall solid for donuts, pastries, and also breakfast sandwiches. read more

I love me some Paula's. There's no where else comparable. Especially when you like sweets and a lot of them. They have the most creative doughnuts out there and this cookie dough happens to be my fav. Like Nike says - Just do it. read more

Paula's Donuts - Cookie dough doughnut - Donuts Near Me - Tonawanda, New York

donuts are pretty good however I feel like they are robbing us with the . Paula herself is taking advantage of people by raising the prices to astronomical amounts read more

I was so excited to try their cannoli donut! You have to it when you get there, it's made fresh. There are so many donuts to try. We ended up getting the cannoli and a bunch of minis to give them all a taste. Well the anticipation fell very short. For being a famous cannoli donut it tasted cream cheese with chips inside. Very unappetizing. The minis had a very odd flavor, as if they are all made of a "sour cream" base. I asked the staff and she said that only the sour cream donut was. They tasted very off. It was very had to say that chain restaurants make better cake donuts. read more

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We stopped for a few donuts to take home. They were quite busy but line moves quick. Both staffs who assisted us today was very friendly. We were given the wrong donut and the other staff was just happy to help us exchange it. Thanks to both of you! We got 2 dozens donut holes, Peanut stick, chocolate and red velvet donuts. Ofc donuts are always fresh and delicious. Onsite parking but it can be difficult to find a spot sometimes. read more

Paula's Donuts - Donuts Near Me - Tonawanda, New York

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Absolutely Heartbroken and Outraged - A Birthday Ruined I am absolutely devastated by how I was treated today at Paula's Donuts. Today is my son's birthday, and all he wanted was his favorite donut -- the honey dip from Paula's. My best friend went to pick them up, and when they got here, they were old fashioned, not honey dip. I was on the phone with her while she placed the order, so I know what was said. I called the store immediately to try and resolve the mix-up -- the donuts had been bought less than 10 minutes earlier, and the store had only just opened! When I explained what happened, the woman on the phone asked for a receipt. I told her we didn't have one, but the purchase had just happened. She abruptly hung up on me. I called back and asked to speak with a manager. I was told the manager was too busy to come to the phone, but that I could bring the donuts back in to exchange them. I thought that was the end of it. But then -- to my complete shock -- a police officer showed up at my door saying that Paula's no longer wanted me to return to their store. I'm still trying to process it. I wasn't yelling, I wasn't rude, I simply wanted to speak to someone about how I was treated. Even the officer apologized to me, saying he didn't understand why it escalated like this. Now I've been banned from a place I used to visit three times a week -- all over a mistake they made. To top it off, my young son had to witness this on his birthday. No favorite donut. No special treat. Just confusion and stress. This was supposed to be a happy morning, and instead it turned into something traumatic -- all because a business refused to take responsibility and treated a loyal customer like a problem to get rid of. I'm deeply disappointed, and honestly heartbroken over the entire situation I can't believe that the owner would allow this! This is crazy! read more

I Had a chance to visit this particular location when we were visiting buffalo. I would say i like the quality of their donuts. We bought a half dozen box but only got to try the honey dip one and everyone else ate the rest. The consistent flow of customers as well when i was there say a lot about the reputation of the store. The price though is a little bit on the high side. Each donut is 2. Once in a while probably is not bad. The store also can use a little bit of organizing and cleaning. Other than that, give it a try when you are in the area. read more

Paula's Donuts - Donut display - Donuts Near Me - Tonawanda, New York

The absolute best donuts! Nothing like it outside of the Buffalo area. Paula knows how to make donuts! This place is always a must stop when we are in town and we even take some back with us to enjoy on the west coast. The staff has always been friendly and helpful. Our favorites are the strawberry shortcake, peanut cream, and the glazed. You cannot go wrong with any of the donuts here. Highly recommend! read more

Donuts are ALWAYS fresh. The staff are always so efficient and friendly, accommodating as well. My favorite donut spot. A Buffalo staple!

Disappointed as the filling was only about 1/4 of the doughnut. Too much plain dough for me

These are probably the best yeast style donuts I have ever had! Plus they are so huge and the price is very reasonable! I wish I could bought a bunch home, but donuts get stale so quickly. I tried the apple fritter, boston creme, and a cream cheese donut. They were all amazing. Doughy and chewy, but well fried and fresh. So delicious! read more

A cheese donut is by far my favorite, and occasionally I've been so lucky to get them when they are still warm. Today I got a peanut butter Angel cream. It had to weigh half a pound. No other donut shops could possibly compete with Paula's. Delish!!! read more

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The best donuts in the area fresh great quality massive serving size wide variety of flavors

heavy fresh flavorful donuts. I always get a bavarian or a strawberry cheesecake filled donut. Their donut holes are substantial. The breakfast sandwiches are basic but delicious and highly customizable. I get a toasted sesame seed bagel with egg, provolone, jam, crispy bacon. HEAVENLY. The place is always busy but clean and bright. A dozen donuts are always a crowd pleaser for gatherings. read more

The best donuts around period. They are so big one will do the trick. Love these delicious donuts.

This was the first Paula's that I ever went to and it always brings me back to my college days. We got two angel cream, a red velvet, coconut cream, frosted jelly, and an apple donut this time around. Honestly you can never go wrong with a Paula's donut. They even have their holiday donuts ready too with a snowman, reindeer, and a Christmas tree donut. They're always so filling and delicious. I can't ever say I've had a bad donut experience he read more

Paula's Donuts - Half Donuts (1/2 Dozen) - Donuts Near Me - Tonawanda, New York

Always love a good visit to Paula's! So welcoming and usually steady with traffic of customers but if you avoid the crazy morning rush you're fine. Donut quality is always great! Don't sleep on their breakfast sandwiches- some of the best around! And don't forget to grab some k cups or coffee grounds on your way out read more

Paula's Donuts - Cappuccino and Bavarian cream donut - Donuts Near Me - Tonawanda, New York

Amazing donuts and wide variety of options. The speciality donuts are made to order so you will need to wait but it is definitely worth it! I ordered 1/2 dozen regular donuts and 3 speciality donuts to try a bit of everything. Cookie dough - great presentation but hard to eat as the cookie dough was stacked up high right in the center. Cookie dough was good but a little too much chocolate chip for me. Caramel Cinnamon Toast Crunch - love a cereal topping for a good crunch and not too sweet. Nutella Chocolate Chip Cannoli - the donut was so fluffy, filled with Nutella chocolate chip. The donut was plain on its own so be sure to take a big bite to get the filling for a good balance. For the regulars, I got the strawberry, honey dip, glazed cinnamon, glazed cruller, powdered cake and chocolate honey dip. read more

Paula's Donuts - Donuts Near Me - Tonawanda, New York

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Doughnuts were fresh and delicious. Coffee was okay. Nothing to write home about. But it definitely hit the spot with the sweetness of the doughnuts. Service was fast and efficient on a very busy Saturday. Everyone was super friendly. With the amount of people coming in and out there isn't always a spot to sit. We had to clean our own table once someone got up and left. Overall I would recommend stopping here for some doughnuts. read more

Paula's Donuts - Donuts Near Me - Tonawanda, New York

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We ordered sausage breakfast sandwiches and tried the Boston creme and glazed cinnamon donuts. The donuts and breakfast sandwiches were good. My stomach did feel a little off after eating breakfast but it may be because I'm not used to so much carbs in the morning. Staff seemed nice and prices were very reasonable. read more

Great spot to get donuts! There is a wide selection with new and old favorites. The staff is patient and helpful.

I love Paula's Donuts, wayyy better than your average donut shop. The donuts are incredible. Stick to the classics though, like Angel Cream and their amazing Donut Stick. Pretty good coffee, nice staff, clean dining area. Definitely give them a try. read more

Paula's Donuts - Coconut Cream donut - Donuts Near Me - Tonawanda, New York

Staff at Tonawanda location have pretty poor customer service and are generally unhelpful with much else aside from taking an order.

Always a must stop when I am home. This was my first time at their new location. It has ample parking and a spacious indoor seating area. I noticed they had daily specials and also serve a few breakfast sandwiches. I was excited to see that the cannoli filled donuts are available EVERY day. SCORE!!' The apple fritters are huge- definitely shareable. Service is fast and friendly, so don't let a line scare you off. read more

This is not your average donut place. Yum Yum Yum!! We were visiting from Southern California, and now I have a problem because I crave this and it will require a plane ticket for me to visit (*crying) Many creative donuts to choose from. Texture is soft, moist. These donuts left an impression! Expect eating the powered donuts to be a little messy. Customer service didn't stand out the morning we visited, just typical with taking our orders and ringing up at the register. Ample parking. Take the donuts to go or lots of seating inside. read more

Decided on a mid day snack so I stopped at Paula's. It was actually kinda busy but the line was moving fast. Everyone was polite and really good service, I get a family vibe inside. Very clean and there were tables and booths to sit and dine. I got the daily deal for Friday which is buy a drink and get a free donut. Not only can they bake, they make really good coffee. The cheese donut I highly recommend if you like cheese danishes. Overall a win for the quick snack !!!! read more

Paula's Donuts - Cheese Donut - Donuts Near Me - Tonawanda, New York

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I came to Paula's for the first time today. I've had their donuts before and cannot complain about them, they are delicious and very worth it! Although today I came in and ordered a Sausage, Egg, and Cheese breakfast sandwich and a Strawberry Banana smoothie. The smoothie was amazing, hit the spot. The breakfast sandwich, on the other hand, was missing the egg. I realized this after I had gotten home so I couldn't just go back. I still ate it and enjoyed it but the missing egg definitely threw me off. The service was amazing and it was pretty busy in there so I understand it was an honest mistake, but I hope this review encourages employees to double check the food before they pack it! Despite the missing egg I do see myself coming back to try again as the service and vibe of the place was really great. I would definitely recommend coming here! read more

Paula's Donuts - Egg Sausage & Cheese Sandwich without the egg - Donuts Near Me - Tonawanda, New York

Fantastic oversized and very filled donuts. Great and interesting variety of donuts. Great service.

The donut are always so fresh and tasty. Fast friendly service and perfect place to bring the entire family.

I am writing this in regards to the woman who was treated negatively at this location. The community does not tolerate unexcused behavior like this to call the cops on her for making a mistake on her order and ruining her son's birthday. The young woman who hung up the phone on her, likely called the police due to the fact, she knew she was going to get in trouble and did not want to so she made a lie. why would the woman come get her donuts exchanged and then have the police called on her? This is making absolutely no sense she got her correct order. Why would she threaten you and do you have proper camera footage? Because the police seemed very confused as well. I recommend that you investigate this issue because you're going to lose a lot of business. read more

If you're considering working at Paula's Donuts, think twice! I was recently let go for having a quick apple juice and making an egg sandwich during my 15-minute break - something I thought was completely fair to do on my own time. Management is strict on minor things like that while ignoring bigger issues. The work environment felt outdated and unwelcoming, especially with management that seemed to favor certain people, and yes, it felt very biased. I noticed a lot of sexist attitudes, which made it hard to feel like part of the team. If you're looking for a fair, modern workplace, I'd suggest you look somewhere else. read more

Ordered on line egg and cheese on hard roll was the worst' breakfast sandwich I have ever had ! The sandwich was tasteless will never order that again . Also ordered a large coffee there to go cups Are cheaply made it was very flimsy !! Overall Paula's I wasn't impressed . However order was placed on time and correct . Also got 2 raised twists that were good . read more

My absolute favorite place for donuts! They put a lot of heart and effort into every donut. Never skimping out on frosting, glaze, or toppings. Every donut feels like it weighs a few pounds because of how much they really pack them with flavor and filling. My favorite is the headlight donut, which is chocolate frosting with vanilla cream stacked in the middle and on top. They also have seasonal donuts that proceeds go to charities. This month was the Cookie Monster donut with proceeds to fight child absuse. It was a frosted sprinkle donut with a cookie in the middle, decorated to look like the Cookie Monster. They made it fresh for me when I ordered, so the dough was wonderfully still warm. I've never had a bad donut here, everything is absolutely delicious! read more

Paula's Donuts - Cookie Monster Donut - Donuts Near Me - Tonawanda, New York