I recently made a purchase at Lowe's and had an extremely disappointing experience with the…read moresupervisor, Miss Donna. Normally when I check out at self-checkout, I simply scan or pull up my military discount account to receive my 10% discount. On this visit, I did not have my physical ID with me, so I went to customer service to ask if they could pull up my account using my phone number, which I have done successfully at multiple other Lowe's locations before. As soon as I approached customer service and explained the situation, Miss Donna immediately and very rudely told me that they could not help me and that I was not going to receive my 10% military discount because she could not verify my identity without my ID. When I explained that multiple other Lowe's locations have always been able to pull up my account without an issue, she responded by telling me that "not all Lowe's locations are the same" in a very rude and dismissive manner. Afterward, I went to the cashier, and the cashier was easily able to pull up my phone number and apply my military discount without verifying my ID. Once the transaction was completed, Miss Donna then went over and scolded the cashier for helping me. The entire interaction was unnecessary and unprofessional. I understand policies may vary from location to location, but there is still a respectful way to speak to customers, especially veterans simply trying to use a military discount account already on file. Someone higher up seriously needs to speak with Miss Donna regarding her attitude and the way she communicates with customers

Ohio Lowes shoppers Beware!!…read more Lowe's subcontracts their home home improvement projects to third-party companies that, in my experience, do not adequately respect property boundaries. During a fence installation for my neighbor, the subcontracted fencing company destroyed a garden bed on my property and damaged a handmade ceramic decorative item. This damage will require professional repair in the spring and replacement of the handmade item. Lowe's response was to offer $100, which is insufficient given the extent and cost of the damage. I am extremely disappointed with the lack of accountability and resolution. A major red flag should have been when this F-rated company removed several panels from my fence in order to connect the fence they were installing for my neighbor. That action alone showed a disregard for property lines and ownership.

Tried to return a light fixture, they refused to take it back since I installed. I never tried to…read morereturn a light fixture before usually not that picky, but If it does not look right in your room how do you know without installing it. Before I returned this lamp, I looked at other lamps on there website and found a replacement, and was also shopping at a "big box store" for plumbing fixtures and found the same lamp (same manufacturer and item number) for +30% less

I purchased 2 items last week for my home. The salesperson was not not attentive a I stood inside…read morethem empty lobby for at least a minute while they stocked and paid no attention. Finally was offered assistance, they did not listen well and had to ring my sale twice as a result. I asked if the items were returnable if not needed or did not work and was simply told yes. I ended up bringing the item back today for return and the same salesperson refused the return all while examining the item with unnecessary manipulation. Additionally, they made an unnecessary comment stating the electrician should have known that it was the wrong size, completely inappropriate. I politely took my no longer needed purchase and left. I had no problem going up the street to Lowe's where I was assisted by a salesperson and cashier whom I gladly rated on their survey with the highest score for their efficient help and friendly customer service. Shame on you Mar's Electric.

Terrible company to work with . God bless us all. I will…read morenever buy anything that is related to this company ever again. Typical Pompous Company . Hope you have a speaker phone . Awful. They must see a receipt before they can send a screw. Never asked for a product. A part of any value, treated me awful. They just were so greedy and mechanical . Recommend NOT Gotchaserved

excellent service. Polite and on time. People in office were great…read moreWonderful experience and highly recommend

5/5 Would recommend a good honest company , always done good work and stuck to their wordread more

This place has horrible customer service! I have left 5 messages now with no return calls. No…read morelive person has ever answered the phone. We are stuck because this place installed our LVP flooring as part of a new house build through KHovnanian and there are three places where the planks are peeling at the edges. We can only submit a warranty claim to Shaw flooring through the builder or installer. So many choices out there, don't choose this one.

I do not recommend this company, their sales representative, Leo Soloveiko demonstrated an entirely…read moredisgusting lack of professionalism. He uses profanity, he lacks respect for potential customers, he believes he can act with impunity and without repercussions for his rudeness, lack of ethics and blatant duplicity.

Amazing service! Super competitive pricing! This is THE ONLY WAY to get a replacement smartkey for…read moreyour car. So glad I found them. I had no idea how convenient and professional and affordable a mobile locksmith could be. I needed a 4button key for my 2016 Subaru Forester. I contacted the dealer and the price was over $340. I saw that Ace hardware store could make a replacement 4 button key but it would be a week before the key would be available. I called Advanced Lock and Key and within minutes the dispatcher connected me to the technician, Jim. At 4pm, just as he promised, Jim drove in our driveway and within 15 minutes I had a perfect 4 button key at a reasonable price. Do not hestitate to call Advanced Lock and Key; I'm so glad I did! (Attached is a photo with the new key in the middle and the valet and original key that Jim reprogrammed for us. They all work perfectly! I'm just blown away with how simple Advanced Lock and Key made this process.) Update: Can I give these guys 7 stars? Jim restored proper function to our valet key!! One key we got from the Subaru dealer a couple years ago was a valet key. It never seemed, to us, to work correctly. If we locked the car with the valet key and then unlocked it with the valet key, the alarm went off until we put the valet key started the car with the valet key. It seemed useless. We took the car and the key to the Subaru dealer, showed them the issue and their chief mechanic told us "It's designed to function that way." Please. Jim needed to reprogram all three of our keys, which he did quickly, and now the valet key makes sense: If you lock the car with the valet key and unlock with the valet key no alarm. If you lock the key with the remote, the alarm system is set and if you open the car with the valet key then the alarm sounds. Perfect. BETTER AND MORE COMPETENT THAN THE DEALER!!! Thanks, Jim and thanks Advanced Lock and Key. The best.

I have no idea what the deal is with this place but I wouldn't waste my time with them. I spoke…read morewith someone and said I would call back in a few minutes to book. When I called back, I got a different person who I guess didn't want to deal with me. So, she took my information and promptly hung up on me. So I called back because... what the heck, right. This time I get a third person who doesn't know what is going on either. So, he puts me on hold for awhile so he can call the woman who hung up on me and then they both come back on the line like a junior high group call. All I can ascertain is that the second person I spoke with got confused or annoyed when I spoke with her and assumed the other dispatcher was working on my call. If anyone would have bothered to have some patience or customer service maybe they would have been able to sort this out. But, drama and hijinks ensued while I am sitting locked out in the cold. But, whatever, the next locksmith I called was friendly, more affordable and at my door in 5 minutes. So, thanks for being shitty I guess.