We had custom and standard entry and storm doors installed on two occasions throughout the years:…read moregreat advice and job well done. This year (2019), we ordered three appliances from the website on Black Friday and were promised a delivery of December 15th from 8 a.m. to 8 p.m. We called in the morning to verify when the delivery might take place and received no conclusive answer except for a few helpful tips and answers to technical questions. We called the appliance delivery department again in the evening since no phone call had been made to let us know about a delivery time. We then discovered our items had not even been shipped to the store as of yet. We mobilized the whole day for a delivery that never occurred and had no prospective date for delivery. In addition, we had disconnected appliances beforehand. If we had not called, we would have never known that the delivery would not take place as planned. We had scheduled a pick up to donate one of our appliances which now needs to be cancelled--once again more time lost. I cancelled this order and will never use Lowe's again for appliances. No more lies and/or no more dropping the ball-- whatever you might want to call it.

I recently made a purchase at Lowe's and had an extremely disappointing experience with the…read moresupervisor, Miss Donna. Normally when I check out at self-checkout, I simply scan or pull up my military discount account to receive my 10% discount. On this visit, I did not have my physical ID with me, so I went to customer service to ask if they could pull up my account using my phone number, which I have done successfully at multiple other Lowe's locations before. As soon as I approached customer service and explained the situation, Miss Donna immediately and very rudely told me that they could not help me and that I was not going to receive my 10% military discount because she could not verify my identity without my ID. When I explained that multiple other Lowe's locations have always been able to pull up my account without an issue, she responded by telling me that "not all Lowe's locations are the same" in a very rude and dismissive manner. Afterward, I went to the cashier, and the cashier was easily able to pull up my phone number and apply my military discount without verifying my ID. Once the transaction was completed, Miss Donna then went over and scolded the cashier for helping me. The entire interaction was unnecessary and unprofessional. I understand policies may vary from location to location, but there is still a respectful way to speak to customers, especially veterans simply trying to use a military discount account already on file. Someone higher up seriously needs to speak with Miss Donna regarding her attitude and the way she communicates with customers

Tried to return a light fixture, they refused to take it back since I installed. I never tried to…read morereturn a light fixture before usually not that picky, but If it does not look right in your room how do you know without installing it. Before I returned this lamp, I looked at other lamps on there website and found a replacement, and was also shopping at a "big box store" for plumbing fixtures and found the same lamp (same manufacturer and item number) for +30% less

I purchased 2 items last week for my home. The salesperson was not not attentive a I stood inside…read morethem empty lobby for at least a minute while they stocked and paid no attention. Finally was offered assistance, they did not listen well and had to ring my sale twice as a result. I asked if the items were returnable if not needed or did not work and was simply told yes. I ended up bringing the item back today for return and the same salesperson refused the return all while examining the item with unnecessary manipulation. Additionally, they made an unnecessary comment stating the electrician should have known that it was the wrong size, completely inappropriate. I politely took my no longer needed purchase and left. I had no problem going up the street to Lowe's where I was assisted by a salesperson and cashier whom I gladly rated on their survey with the highest score for their efficient help and friendly customer service. Shame on you Mar's Electric.

Terrible company to work with . God bless us all. I will…read morenever buy anything that is related to this company ever again. Typical Pompous Company . Hope you have a speaker phone . Awful. They must see a receipt before they can send a screw. Never asked for a product. A part of any value, treated me awful. They just were so greedy and mechanical . Recommend NOT Gotchaserved

excellent service. Polite and on time. People in office were great…read moreWonderful experience and highly recommend

5/5 Would recommend a good honest company , always done good work and stuck to their wordread more

I do not recommend this company, their sales representative, Leo Soloveiko demonstrated an entirely…read moredisgusting lack of professionalism. He uses profanity, he lacks respect for potential customers, he believes he can act with impunity and without repercussions for his rudeness, lack of ethics and blatant duplicity.

From the owner: Specializing in: - Floor Materials…read more- Carpet & Rug Dealers - Tile-Contractors & Dealers

I have no idea what the deal is with this place but I wouldn't waste my time with them. I spoke…read morewith someone and said I would call back in a few minutes to book. When I called back, I got a different person who I guess didn't want to deal with me. So, she took my information and promptly hung up on me. So I called back because... what the heck, right. This time I get a third person who doesn't know what is going on either. So, he puts me on hold for awhile so he can call the woman who hung up on me and then they both come back on the line like a junior high group call. All I can ascertain is that the second person I spoke with got confused or annoyed when I spoke with her and assumed the other dispatcher was working on my call. If anyone would have bothered to have some patience or customer service maybe they would have been able to sort this out. But, drama and hijinks ensued while I am sitting locked out in the cold. But, whatever, the next locksmith I called was friendly, more affordable and at my door in 5 minutes. So, thanks for being shitty I guess.

Answers phone which is huge step above other businesses. Doesn't do the type of model I have but…read moredid have a guy he recommended. Which I appreciate and that is professional. You wouldn't believe in Cleveland how many places I have called that don't answer and don't recommend anyone. So at least he is professional