from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.

I was looking for a small rug for my Rental home in Cleveland. This is by far the Best rug store in…read moretown I visited. Mr. Shah was best to help us out to find the right rug for us. Prices were fair and reasonable. Not a fancy rug store but worth going . Mr shah told us he will be closed for summer most of the time in June or July.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

Fantastic experience. Jerry was our salesman and was awesome. Made us feel very comfortable, wasn't…read morepushy at all. But there when you needed him. Felt like a family member selling to us. My kind of salesman. Very knowledgeable. And the install was great. We've bought from Empire twice and this was a whole new, better experience. So professional. Love our carpet.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

Pucher's Design Center performs before and after the sale…read more Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher's was right in our town we were ready to give up. We are so very glad we went to "just one more store." Pucher's had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price. The Pucher's Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived. Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation. Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile. We give Pucher's 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as "the best." Thank you, Pucher's-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Poucher's without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand. Respectfully, Robert and Darlene Schaefer

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

We had a fabulous experience with The Carpet Company installing luxury vinyl throughout our house…read more We had total confidence going into the experience. Frank provided excellent guidance in selecting the product and providing vision for the results. The install crew was exceptional. Chuck, Craig and Craig have decades of professional flooring experience among them and are true craftsmen. They were very friendly, respectful of our home and treated our furniture and belongings with kid gloves. The results are the ultimate proof. Before the LVF, we had a mash up of tile and carpeting. We love that now the flooring flows so seamlessly from room to room and really opens up our entire first floor. The Carpet Company had previously laid carpeting in another area of our house and we were so very pleased with that experience. Great carpet selection and super service and installation then as well. I should also mention Bruce back at the shop who is so helpful and friendly in person and over the phone. This is a very kind team who work well together and genuinely care for their customers!

The Carpet Company is fantastic! Recommended by our contractor friend Dan Cozzens, they didn't…read moredisappoint. From sales with Logan to the measurements with Frank to the instillation with Brian and Chuck, everything was really awesome. Logan spent hours with us going over samples and was so patient. When Frank came out to assess the job, where other installers blanched, he said I've seen worse. He had an amazing can-do attitude which made us very comfortable. They underpromised and over delivered. The floors turned out spectacular and as another company suggests, We fell in love with our home all over again.

Circle Floor Company for helping me find the perfect carpet and flooring to brighten the place and…read moregive it a timeless and classy elegance. Don and his team were excellent, communicating every step of the way, and making sure I was absolutely satisfied. They were able to get in and finish on time, and take away the stress. I would highly recommend!

Don was so helpful in fixing previous floor issues. His son, Derek, installed a heated floor in my…read moremaster bath and re-did all the hardwood floors in the rest of the house. I liked that they did the install and it wasn't subbed out to other installers. He was meticulous in making sure the floor was leveled prior to the install. I highly recommend!

This will be my 43rd year of using Arslanian Bros. and my second home. This should be the best…read morerecommendation I could possibly give for this fine company! Dick Spurney

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!

Carpet was installed and the guys were great (moving furniture etc). The seams not so muchread more

If I could, I would give zero stars. This place is awful! The prices were outrageous! Once they had…read moremy money, there was no customer service. The measurements were off causing seams in the middle of a room. I regulary have to tap nails down with a rubber mallet to avoid injury. The installers were so rude! They blamed me multiple times for mis-measurements done by their company. They were also bad-mouthing the owners, measurers and every one else including me. They had their music blaring the whole time. They spoke obnoxiously loud as to talk over the music. When I called to complain, one of the owners defended the installers treatment of me and their poor work. I regret ever walking into Waxman's Carpet!