I went to several showrooms for my counter stone. The staff at Daltile was incredibly helpful…read more They even held 3 very desirable slabs for me to compare with another load which came in 2 months later. This is unheard of in the business! I came in several times to look at the slabs and they were always very accommodating. The process could not have been any easier. Thank you!

I give their selection 4 stars, and shoppability of the store 2 stars. Heather is great and she…read moresuggested some things I wouldn't have thought of. The way the tiles are merchandised make it challenging to shop. The tiles are stacked in weird racks that are awkward to reach. I felt at times like I was handling my grandma's China and was scared to drop it. The wood grain porcelain offerings were off in a corner, and stacked close to each other. The lighting in the store needs a major improvement. I know they are going to open a new showroom, and so I hope they address this. Virginia Tile has a much, much better shopping experience. Their employees are designers, and the tiles are merchandised on large slide-out boards and in single panels that are easy to pull out and look at. And the lighting is good. In the end, I got samples from both places, and I ended up buying from Dal Tile because they had exactly what I was looking for. I do think Dal Tile has awesome slate floor offerings but they are weak on the wood grain porcelain tile. I definitely think it is worth shopping at both places! Someone needs to correct the opening time on the front door. It says 8am. When I tried the handle at 8:15am it was locked. So I walked over to the contractor's entrance and they said they don't open til 8:30am. I said that wasn't the time on the door and that I was there so turn on the showroom lights! Sheesh!

Had my granite installed by this company. last year and I would never recommend them to anyone…read moreelse. Once they installed and left, I started to look closely at the counters and noticed what looked to me like a large scratch. I immediately called them, and I mean immediately. They had been gone perhaps 10 minutes. I was yelled at over the phone that I didn't know what I was talking about...that those are natural fissures. I was also told I didn't understand that this thing came out of the side of a mountain and it would have natural inconsistencies. Well to me it didn't look like a natural occurrence...but they never addressed it with me. Extremely dismissive when I called, and nobody ever came to look at it even though they promised they would. Sight unseen they called it a fissure. Does it look like a fissure? I don't know...to ME it looks like a long scratch. But nobody ever came to inspect it. I'm actually writing this review now as I have had plenty of time to cool off and write with honestly and not let my anger fully invade my writing. Feel like I was treated very unprofessionally. What company argues with a client over the phone like that? Very rude.

Several people recommended Skok Industries (they go by The Cabinet Center as well). They were…read moreincredible. Provided insight on stone selection, the expectations set around the process were spot on, their price beat 3 other fabricators, AND.... the installation is amazing. They were clean, courteous, and extremely detail oriented. We are thrilled and would recommend them to anyone.

We had custom and standard entry and storm doors installed on two occasions throughout the years:…read moregreat advice and job well done. This year (2019), we ordered three appliances from the website on Black Friday and were promised a delivery of December 15th from 8 a.m. to 8 p.m. We called in the morning to verify when the delivery might take place and received no conclusive answer except for a few helpful tips and answers to technical questions. We called the appliance delivery department again in the evening since no phone call had been made to let us know about a delivery time. We then discovered our items had not even been shipped to the store as of yet. We mobilized the whole day for a delivery that never occurred and had no prospective date for delivery. In addition, we had disconnected appliances beforehand. If we had not called, we would have never known that the delivery would not take place as planned. We had scheduled a pick up to donate one of our appliances which now needs to be cancelled--once again more time lost. I cancelled this order and will never use Lowe's again for appliances. No more lies and/or no more dropping the ball-- whatever you might want to call it.

I recently made a purchase at Lowe's and had an extremely disappointing experience with the…read moresupervisor, Miss Donna. Normally when I check out at self-checkout, I simply scan or pull up my military discount account to receive my 10% discount. On this visit, I did not have my physical ID with me, so I went to customer service to ask if they could pull up my account using my phone number, which I have done successfully at multiple other Lowe's locations before. As soon as I approached customer service and explained the situation, Miss Donna immediately and very rudely told me that they could not help me and that I was not going to receive my 10% military discount because she could not verify my identity without my ID. When I explained that multiple other Lowe's locations have always been able to pull up my account without an issue, she responded by telling me that "not all Lowe's locations are the same" in a very rude and dismissive manner. Afterward, I went to the cashier, and the cashier was easily able to pull up my phone number and apply my military discount without verifying my ID. Once the transaction was completed, Miss Donna then went over and scolded the cashier for helping me. The entire interaction was unnecessary and unprofessional. I understand policies may vary from location to location, but there is still a respectful way to speak to customers, especially veterans simply trying to use a military discount account already on file. Someone higher up seriously needs to speak with Miss Donna regarding her attitude and the way she communicates with customers

Really nice showroom with bricks organized by color family, making it very easy to shop. They have…read morea small selection of thin bricks for decorative purposes. I worked with Claudia to find a wide range of samples to take home and evaluate. She knows her stuff, and she is great to work with. She even took me out to the yard to see a few of my selections stacked up so I could get a general idea of how they would look. Great place to shop for brick!

From the owner: 70+ years of providing affordable brick, block, stone, & all other masonry building materials to…read moremasons, builders, landscape contractors, property managers, institutions, & homeowners in Northeast Ohio. We specialize in providing building materials for new construction, masonry restoration, expert brick matching, manufactured and natural stone, thin brick, retaining walls, hardscape pavers, and Foamular Insulation. Call today to schedule your free consultation regarding your building supply needs.

Alex @ Brooklyn Hts store is AMAZING. She is professional, friendly and helpful. She bent over…read morebackwards to help me pick out the right tile for my kitchen.

We have worked with Virginia Tile for years and our clients love the experience and selection. In…read morefact they feel overwhelmed with all the wonderful tile but Heather and their design staff does a fantastic job getting just the right tile for the client. Artistic Renovations always recommends VT to our clients for a great experience!

Mont Granite is probably the largest selection of Granite in the area. There is seriously some…read moreBEAUTIFUL stuff here. They have selections in marble,granite, quartz, natural stone, onyx, and more. Selecting stone is one of my favorite parts of designing. Exterior/Location: Brick warehouse building in Solon. Not visible from the road Interior: Nice showroom. The slabs of stone are in a warehouse. Vibe/Ambiance: None. You walk among contractors and clueless customers.... Most with no taste Staff: Nit picky. Not my favorite group. Not terribly friendly. On a bad day, outright abrasive. Clientele: Customers,contractors, decorators Price: Expensive Must get items: Any! Fabulous stuff Why I love or hate it: I just love looking at this stuff. I wanted to be a geologist at one time. It's right up my alley. Final thoughts: Don't bring anyone younger than 12. They aren't allowed in.

They have a great selection of granite and other stones. Their staff was so friendly and helpful…read more I had to go back a few times to decide and each time they took their time and answer all my questions. I highly recommend them.

For some reason, my decking was built with a width of wood not available at Big Box stores. So I…read morehave to use a table saw to narrow it. A pain, right? My wife suggested going to Carter, assuming they will gladly cut wood to my specifics. I waltz in and don't see any lumber, so inquire about how to get to where the lumber is from the guy at the counter. He YELLS "Do you know what you want?" I reply, ummm, kinda? "Alright come over here. I give you this ticket. You go get in your car and drive to the back. Tell the guy there what you want. He will load your car. Then come back here and pay." All in the same sort of yelling, I ain't got time for dumbasses kinda voice. The only other person was an Amish guy (employee) sitting down behind the counter who when I looked at him like "are you hearing this?" looked away. I don't know who their clientele is (contractors? Assholes?) but I took the piece of paper, got in my car and drove to Home Depot.

I purchased 20 2x6x10ft treated lumber to be delivered to my home.The delivery was timely and was…read moreplaced where agreed upon. When the carpenter examined the lumber, he pointed out the abundance of knots and that one of the boards was severely flawed and basically not suitable for the job. Carter advertises that they supply the best, so the customer doesn't have to pick and choose the best boards. This is far from the truth. Buyer BEWARE! Carl

The lobby is so upscale and luxurious. To get to see the slabs you need to fill out a form, Covid…read morequestions, etc. After you are able to go through a door to see all the slabs of granite and marble. They also do have Quartz. The first person that we ask for help was ok, he seemed to be very busy. The second guy a little younger although busy tried to answer all my questions. Overall they have a lot to choose from but they did not have what I was looking for. They do have very unique out of the box daring slabs. So if you are in your forever home and feel like you can be daring and expressive in your color and design, this is a good place to start.

From the owner: UGM imports a vast array of natural stones from all over the globe, including countries like India,…read moreBrazil, Italy, Spain, Mexico, Columbia, Egypt, Israel, Portugal, China, France, Norway, Canada, Turkey, and Peru. With an extensive range of suppliers, UGM ensures their customers access to a year-round supply of granite, marble, quartz, and many other stones. UGM specializes in providing the highest quality and largest selection of stone products to meet the needs of builders, contractors, fabricators, retailers, architects, interior designers, and tile distributors from around the United States.