We had custom and standard entry and storm doors installed on two occasions throughout the years: great advice and job well done. This year (2019), we ordered three appliances from the website on Black Friday and were promised a delivery of December 15th from 8 a.m. to 8 p.m. We called in the morning to verify when the delivery might take place and received no conclusive answer except for a few helpful tips and answers to technical questions. We called the appliance delivery department again in the evening since no phone call had been made to let us know about a delivery time. We then discovered our items had not even been shipped to the store as of yet. We mobilized the whole day for a delivery that never occurred and had no prospective date for delivery. In addition, we had disconnected appliances beforehand. If we had not called, we would have never known that the delivery would not take place as planned. We had scheduled a pick up to donate one of our appliances which now needs to be cancelled--once again more time lost. I cancelled this order and will never use Lowe's again for appliances. No more lies and/or no more dropping the ball-- whatever you might want to call it. read more

Ordered a door on the website and clicked on installation. Got an email saying they would contact me. A week goes by no contact. Door arrives so I call them. They set up a date and when they call to confirm say no they won't be coming because their job is to measure and sell me the door. Sent me to different number the same thing happened twice. Last time guy got smart with me and said I could buy as many doors as I want but if the didn't come out and sell me the door they would not install it. They wouldn't just come and measure and give me a quote on installation. Will return the door and go with someone who knows what there doing. The website never said you had to let them come and measure and sell you the door, just had a button to click on for installation read more

I recently made a purchase at Lowe's and had an extremely disappointing experience with the supervisor, Miss Donna. Normally when I check out at self-checkout, I simply scan or pull up my military discount account to receive my 10% discount. On this visit, I did not have my physical ID with me, so I went to customer service to ask if they could pull up my account using my phone number, which I have done successfully at multiple other Lowe's locations before. As soon as I approached customer service and explained the situation, Miss Donna immediately and very rudely told me that they could not help me and that I was not going to receive my 10% military discount because she could not verify my identity without my ID. When I explained that multiple other Lowe's locations have always been able to pull up my account without an issue, she responded by telling me that "not all Lowe's locations are the same" in a very rude and dismissive manner. Afterward, I went to the cashier, and the cashier was easily able to pull up my phone number and apply my military discount without verifying my ID. Once the transaction was completed, Miss Donna then went over and scolded the cashier for helping me. The entire interaction was unnecessary and unprofessional. I understand policies may vary from location to location, but there is still a respectful way to speak to customers, especially veterans simply trying to use a military discount account already on file. Someone higher up seriously needs to speak with Miss Donna regarding her attitude and the way she communicates with customers read more

Ohio Lowes shoppers Beware!! Lowe's subcontracts their home home improvement projects to third-party companies that, in my experience, do not adequately respect property boundaries. During a fence installation for my neighbor, the subcontracted fencing company destroyed a garden bed on my property and damaged a handmade ceramic decorative item. This damage will require professional repair in the spring and replacement of the handmade item. Lowe's response was to offer $100, which is insufficient given the extent and cost of the damage. I am extremely disappointed with the lack of accountability and resolution. A major red flag should have been when this F-rated company removed several panels from my fence in order to connect the fence they were installing for my neighbor. That action alone showed a disregard for property lines and ownership. read more

F_ck you Lowe's, the worst place to get appliances. I paid cash for a Hotpoint which name should be hot, burnt up my food and then I brought a Whirlpool because they said it was back in stock. Once they get the other stove I will get my cash back. They lied and after calling and holding on the phone for the whole weekend they send me Lowe's gift cards. Total bull crap. Beware people. read more

Lowe's Home Improvement - This is the first batch of bacon that Hotpoint burnt - Hardware Stores Near Me - Bedford Heights, Ohio

Service, do not lie to customers return calls do not over charge practices this communication with your team and be on one accord

Lowes, though taking a considerable amount of time, has made things right for my wife and I. They were able to compnour out of pocket expenses for the laundromat and they gave us our money back for the new washer and dryer. Though they did not give us the washer or dryer we had ordered they did do a swap with a more expensive unit of the same make and manufacturer. I want to say thank you Lowes for stepping up. I greatly appreciate you for taking care of your customers and reaffirming why I continue to shop at your stores. Bravo! read more

Should we shop at Lowe's Bedford Hts, Macedonia, on-line, or at another retailer?! What's the value of customers in the store?! My daughter and I went to the Bedford Hts store around 7:30 PM. As we were filling our basket with house plant supplies, looking at Christmas decorations, etc. We went for our main purpose, a leaf blower and other outdoor supplies. We also planned to visit the paint area. As we were comparing leaf blowers we had to play obstacle course with three employees and a fork-lift type vehicle. Not once did an employee asked us how they could help or move out of our way. While we were shopping we were barricaded off from where they were getting stock down, which was also right in front of the leaf blowers. We waited patiently while they debated their chore. Finally, I asked if we were allowed to shop for what we came for. I told them it was obvious they were focus on their work and not the customers. And we did not want to get them in "trouble." Blank stares!! One guy did comment, "Oh, your shopping, of course." Yet, no one got out of our way, or asked to help. As a matter a fact, they continued blocking. I don't blame the employees. I blame management for not training better. 1) The work they were doing should not have been done during business hours when customers were shopping. 2) There were three employees and no one asked to help us. 3) What happened to the customer is first. Well, we left. Left the shopping cart and didn't purchase a thing!!! We did go to Macedonia Lowe's the next day. Every area we went to we were asked if we could be helped. It was earlier in the day. But with three employees present in Bedford Hts one could have offered to help. When business fails, store closes, and folks are unemployed, it will be too late to train them on customer service! read more

Not much help when you ask, as their "experts" appear too lazy or just unwilling. I usually know what I want and find it without any assistance from the workers. Just easier that way. Having something simply cut to size is a struggle, such that I now just buy what things I want and take them to work to have them cut. A bit more trouble but likely a lot faster and definitely better. read more

I really dislike shopping at This location when I am I need of actual help or any kind of service. The customer service is horrible. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bedford Heights, Ohio

See all

I had a great experience at Lowe's in Bedford Hts. Jasmine, in particular was super helpful !

The incompetents at Lowe's sold me three appliances, but only set one up for delivery, mismarking the refrigerator and dishwasher for carry out. When contacted, the manager promised to rectify this Saturday morning, but didn't even put an order in. When I called to ask where my appliances were, I was told no one had arranged delivery. In short, the associate screwed up and the manager lied to me rather than fix the problem. The store's contempt for its customers couldn't be plainer. read more

Ordered a gas range at the store, not a standard size, and was promised that it will be delivered, installed and the old one hauled out. Two weeks later clueless crew delivered the stove and said they don't install this type of stoves (it clearly says on the box 36 inches gas range). I had to call Lowes and arrange for another company to come and install it 5 days later. Hopefully they are sending someone who knows what they're doing this time. Very poor customer service! Left hand doesn't know what the right one is doing and no one takes responsibility for their mistakes. It will be our last purchase at Lowes. read more

It's difficult to believe that a store can be this bad. It is perpetually understaffed and under stocked. The lines are always long. They kind of have you though because they don't have any nearby competition. Every single time I go to this store I hope for a better experience, but they have consistently let me down for 15 years. read more

I've come to the store Novosel hundred times and each time it just gets continuously worse. Are usually buy thousands of dollars worth of materials each time I visit and I'm always met with attitude at the cash register. Additionally, there is no one able to help when you're looking for things. things are always not restocked. Their return policy is not followed at all. They tried to give me store credit back multiple times even though I paid of cash. other times I paid with my debit card and asked for cash back only to be told that they didn't have enough cash in the store which was a complete lie. One other time they told me that they were going to give me all ones which I told them I was fine with, realizing that they're trying to be petty only to be told that they still didn't have enough money even though it was the beginning of the day. I had one of my friends come in and request the same thing and they were given cash in multiple denominations. It's no wonder to me why this place has such low reviews are. Unfortunately, most of those in the Cleveland area are very spread out but honestly it's worth the 15 to 20 minute drive to get to the next location because service is that much better. I've attempted to get Management involved multiple times only to realize that the problem is storewide and systemic to say the least. I begin to opt to just order things off of Amazon. read more

Lowe's Home Improvement - Avoid at all cost !!! - Hardware Stores Near Me - Bedford Heights, Ohio

The service in this store, and especially the Window and Doors department is beyond deplorable. I have called the main number numerous times to address the failures to follow up, ship, and obtain quotes for my orders. They just let the phone ring without even picking it up. I got a live person on one call, and requested to speak with the store manager. No answer, no voicemail, nothing. I've had good experiences at other Lowe's stores. You should find one of them! If I could assign a negative number of stars, I would. The Bedford Heights Lowe's is consistently horrible. I will say that Mark Coolidge in the Window and Door department is conscientious and responsible. I have found no one else in store who can be relied upon. read more

My eighty year old parents purchased a beautiful LG Refrigerator from this Lowe's on 8/25/2020. It was delivered to their home Saturday October 24th. The delivery men were supposed to remove an old fridge and set up the new one. The delivery truck didn't have the tools needed to remove the doors on the fridge in order to get it in our kitchen. Their solution was to place the new refrigerator in the living room and instructed my parents to call the delivery company to have someone else come out. My parents left a voicemail once they left. Nobody from Lowe's has responded to their voicemail. I live in Michigan and called the store several times yesterday. I pressed every extension with the hopes of speaking to a human being. I spent several hours on hold only to be disconnected. This is completely unacceptable, but is apparently something Lowe's knows is a problem they won't correct. Need a new appliance? I suggest you try a smaller retailer. They appreciate their customers and are more likely to be responsive than Lowe's. read more

See all

Avoid this Lowe's location like the plague! my family and I contracted out with Lowe's to get a fence placed in the backyard( simple enough job, and, it goes done every year fairly quickly in our neighborhood). but Lowe's incompetence has shown no ends, the sale for the fence was entered into in March of this year and sits totally uncompleted as of this May! the store managerial staff have lied, given us the run around and has ordered the wrong parts at least twice if not more. so here my family sits with an uncompleted fence, wasted materials, and never ending excuse ( and we for sure got charged $10k, but, the fence has no completion date). DO NOT USE THIS LOCATION! they'll snatch your money and not do the work read more

Long line for returns. No urgency. One person working. No management. I will go elsewhere next time. read more

I bought a new washer/dryer online, and it was apparently assigned to this store. During delivery, the driver called to inform me that one of the units was unboxed and dented. He said the store told him that I bought it that way, which was a blatant lie. After refusing the damaged delivery, I had to call the main line twice over the next 3 days to find out what to do next. Today, the store finally called, and my two options were wait an unspecified amount of time for a new one (which is what I paid for) to come in, or take the scratch and dent floor model for 20% off. I chose Option 3 - cancel the order, and never shop here again. read more

Sometimes it might be hard to find help, but when they arrive they are knowledgeable. They have most everything you need for the household when you're doing those home repairs, paint jobs, etc. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bedford Heights, Ohio

I waited 10 minutes to be helped at the paint counter. After the fourth or fifth automated "special assistance needed" page, I realized no one was coming. Guess I'll buy my paint elsewhere. read more

We ordered a refrigerator through Lowes for delivery and, after many delays, we were set to receive the refrigerator today. We defrosted our old fridge, moved everything out into coolers and waited for the 11am-3pm timeline for drop off. The delivery truck parked outside our neighbors house and put their hazards on but never got out of the truck, never came up close enough to see which address they were at, never even came up to the door at all. After about 15 minutes, they drove off. When we contacted Lowe's, they told us the delivery people reported they had approached the house, knocked on the door, and reported no one was home. We have three dogs, we sure as hell would have known if they knocked on the door and we had been waiting, ready, all day. The failure to deliver is frustrating, but the fact that they lied on the report and now we have to wait for a new delivery date while our food risks going bad is beyond me. Looking online, it seems this happens ALL too often. Lowe's is not worth your money. Go to Snow Bro's. Yes, you will pay more money but at least you'll actually get what you paid for. Wish I could give 0 stars. read more

I would give a 0 if I could. Saturday I was suppose to get a delivery of cabinets, sink and countertop. I requested an AM delivery because I had some people there to help install. 1st - the delivery didn't come until 1pm, and I called and messaged 5-6 times with no response. 2nd - driver shows up with an unannounced backorder of my counter top and sink. I still haven't received word of the back order and new delivery times. My guess is Lowe's think they sent everything. And they didn't even call me back Saturday until 7pm at night. Terrible customer service and poorly run operation. I'm m still waiting of a supervisor to call or email me any information on the back order because now I have to pay people to come back in install AGAIN! read more

It's amazing how they run the store literally everyone hides away when they see you coming for help no one is really concerned about helping customers ,very poor customer service . Lowes definitely need to step up with their operations read more

Worse, customer service ever. Everyone runs away when they see you looking for help. They have a bunch of teenage kids acting like fools. Very unprofessional and unorganized. You can never reach anyone by phone. Management never follows up, corporate is just as bad. read more

The customer service department has 2 speeds, STOP and REVERSE. No one has any idea what is going on. One girl left to find my order, returned, said she was going on break and handed off the task to the other useless customer service girl. My order was suppose to be in 3-7 days. This is day 8 and they now say all of my order has not arrived at the store. One guy sat in a chair for over 40 min, never moved. Lowes should look into why in the hell are they paying that dude. So to the manager and employees in customer service at this store,... I will be back in 10 days to pick up my order. You should deliver my order to my home free of charge, due to ignorance and stupidity on the part of your customer service employees. I wish I took their names so I could specifically mention the overpaid non working employees. read more

There is nothing that special to say. It's home imporvement. Exterior/Location: A large big box buliding on Miles Road Interior: sometime a bit messy. I give them credit for trying. Some areas are nicer than others Vibe/Ambiance: There is no vibe here. Everyone is on a mission. Everyone is looking for something to finish that spacial project. Staff: It is impossible to have too much staff here. Most do -it- yourselfers are not pros. We need all the help we can get. Service is adequate Clientele: anyone and lots of trades people Price: Fair Must get items: I'm a fan of the garden center. Why I love or hate it: I love it. They usually have what I need and seem to have a higher end selection than Home Depot. Final thoughts: There arent many choices for home improvement. It's not perfect... but good enough. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bedford Heights, Ohio

Can I give it no stars? When I called to speak with someone (after my online order was still not in even though it was well past the 7 days listed online) the person told me it had been shipped 2 days ago except that the person I spoke to the week before told me it had shipped 2 days ago and that was 5 days ago. So they never, ever told me it was a special order until I called to find out when it would be coming and on the second call, offered no solutions or any help at all, nor any apology. I went there to find some paint. It was early Sunday morning. There was no one in the paint section. There was another customer ahead of me who told me that this Lowe's was the WORST ever! The young woman who helped me get paint was lovely, but she was not the "manager" I spoke to on the telephone about my online order. So apparently it is a total crap shoot when it comes to shopping at the Bedford Lowe's. Good Luck, you're going to need it if you shop there, especially if you order online and expect the stuff you've ordered to actually arrive on time. read more

Worst possible customer support. Colossally, inept sales people, phone handler's and management. absolutely do not try to do business with this outfit. Installation are impossible. Even that lowly one star is due to the absence of a zero star! read more

This was my first visit to this store and as a frequent shopper of home improvement stores, my initial comment upon entering was that it was pretty clean. It's your typical warehouse, home improvement store. One thing I didn't care for was that they do not have carts and flat bed carts at each entrance. We had to walk to the other end of the store to get one. We came to purchase a specific item that was rather large which they did have in stock like the website reflected. Because it was a large item we did need help loading it onto our flatbed cart. It wasn't hard to find help but the associate wasn't very friendly or happy to assist. Also - this store does not offer the service of bringing large items to the front of the store for you which is definitely a con if you don't have a heavy lifting buddy with you for these types of purchases. As for getting our item to the car, we did not need help nor ask for it but the drive up area for loading large items, typically used by people with trucks (like us) was blocked off with cones and not accessible which wasn't very convenient. Not a bad store, but I can't say that I'll be running back here anytime soon. Good customer service is important and I feel that other stores I have visited in the area are much more customer oriented. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bedford Heights, Ohio

This is the very reason why big box stores need to go! There is a line wrapping around the inside the store and there is literally only 2 registers running right now. The self check out is even closed. Get your act together Lowe's!! read more

Consider that one-star a negative ten-star rating. When I say this is the worst managed store in the greater Cleveland area, I mean it and that's an understatement. I stepped into it for the last time in June and have never returned and left $279 sitting in a cart. Why? Because after standing in line for forty minutes (with about twenty people behind me) the young man at the cash register simply waltzed away, with NO warning, telling us over his shoulder that his shift was over. Cue mass outrage and disbelief. Never seen anything like it. Zero warning, watched all of us pile up in his lane, and lacked the simple courtesy to warn us! Surreal. I'm not the only one who left her cart where it was. But that's just the tip of the iceberg. They messed up the delivery of several appliances earlier in the spring and it took dozens and dozens of calls and being put on hold literally for hours to finally get it set right. I would put my phone on speaker and do chores and watch the hands of the clock spin. I finally spoke to the manager of another Lowes who told me and I quote, " That is the worst managed Lowes in the business. We also cannot get help when we call about inventory. You have my sympathy." That day that I left my cart, nearly every flower and plant in the Garden Center was either dead or so compromised it would die before being put in the ground. As a passionate gardener, I nearly wept at the sight, as did two other women shopping near me. One said, "I just don't get it. Who doesn't know that you have to WATER plants?!!" Each pot was so dry the soil had solidified into a small, hard ball and all of the leaves were drooping and dead. This is a shockingly poorly managed store. As I said, I left nearly $300 in the cart; multiple that by the twenty people behind me. When is Lowes going to wake up and rein this runaway train wreck in? From that day foreword, Home Depot has had my business. read more

I honestly wish I could rate this Lowe's 0 stars...absolute disregard for customer service..placed an order for stone a month ago. I have since been given 2 new delivery dates that have both been missed without so much as a call...now when I call to see my status, I either get no answer or some rude woman telling me to fuck off...absolutely embarrassing that people like this are able to hold a job. read more

As I intend to send a message to YELP reflecting negatively as to the customer service at the Miles Rd Bedford Heights Lowe's store, I thought I would let you know disappointing I was in your store. Had called to check on the Christmas light recycling program and was assured it was in progress. However the manager was very rude and unhelpful as I attempted to recycle the lights. Told me I needed to put them in plastic bags - not paper - and she would not even give me Lowe's bags to put them in!!So much for Lowes - not impressed or at all planning to return for any more purchases. Sent from my iPhone read more

Lowe's store on Miles Road is substandard. We ordered custom made windows on Apr 16 and was told they would be in June 6. Went to the store June 8 to check to see why windows weren't in. Windows were delivered to the store on May 24 . We never received a call that they were in. They were sitting in the store for two weeks. How long would they have been sitting in the store without them contacting us. We received no help loading nine windows in the truck except for another customer going into the store who stopped to help loading the windows. In the meantime, employees were walking outside and never made any attempt to help. We are in our mid 70's. Employees ar that store are lazy and not helpful. read more

Customer service is non-existant. When you do get someone to answer the phone, they quickly dump you onto another dept... or worse, the delivery company they sub out. Look at the other reviews here. Do yourself a favor and don't get caught up with these clowns. read more

The Appliance department does a terrible job. I ordered a stove and refrigerator was told my appliances would be delivered together on a certain date I waited for delivery called day of and was informed that they had one but not the other. I ended up ordering a Different set for same price. I tried Lowe's once again purchasing a washer and dryer once again was told appliances was in the store and would delivered on June 1st. I called delivery on the first one of the appliances was not on hand and would not be in until Thursday and would be delivered on Friday. I called delivery no answer and no call. Im certainly not shopping at the store for anything. Poor service read more

Continuation of previous review Lowes review. Here we are Aug 31st. Two different orders for the same custom Levolor blind, either damaged parts and or wrong size, I still have no blind. I placed a third replacement order thinking the 3rd times a charm..I think not!!!. On 7/2/18 Melia reordered my blind.. as of today 5weeks later I called the store to find out where it is. The very rude manager Jason from Lumber took my call, after 20 mins of being on hold, he said, someome possible Melia would look into it and call me back. Its been almost an hour since I called, still no return callback to me yet.. CUSTOMER SERVICE doesn't exist at LOWES. Manager just can't do their jobs.. It's no wonder why Amazon is growing so fast, it's forcing the big box stores out of business. My original order was 6/21/18 how long does a customers have to wait through all of the incompetence? read more

Bedford Heights Lowe's: I called for an estimate to install a kitchen backsplash and it took a number of calls but finally got through. Booked the estimate, the person came out . Everything was fine then the issues started. I called them no less than 20 times to get a copy of the estimate and to get timing for the install and to try to book the install but could not reach anyone. Left my name numerous times but no call back. I finally called the corporate headquarters and they were helpful. They called me back after trying to reach someone with no success, but did give me another number to call and said the store said they would call me. Store didn't call so my wife dropped by and got a copy of the estimate and the name of the person to speak with(person was not there but a manager gave her the name. Manager could not book the install or provide any info). Called again and I was told to call between 2:30pm and 11PM. Called 7 more times that evening as directed and no answer. Reached the operator a few times and she said they were at lunch, must be busy, took my name one time and again no call back. Only an $1,800 job but you'd think they would at least call me back or answer their phone. I'M DONE with this store so Just called the Lowe's in Streetsboro and they answered right away and the person was very friendly, but said I need to start the quote process from the beginning. Said the free quote period is over so need to come by the store to book a measurement and pay the measurements fee (can only take Lowe's credit cards over the phone and cannot use the other Lowe's quote to book (unfortunately this will take 2 more hours of my time and pushes the project back a month). read more