A Cautionary Experience with Framing2Finish
I rarely write online reviews. This is my first in over 15 years, but my experience with Framing2Finish was so problematic that I feel compelled to share it. Kitchen remodeling is inherently demanding, but this company's disorganization and lack of professionalism made the process unnecessarily difficult.
Communication Issues
Sales representatives appeared to work in isolation, disconnected from accounting and management. It recently came to light that the information shared by my representative did not align with management's intentions, expectations, or internal discussions. Despite maintaining regular communication through text, email, and a very recent in-person visit from a company representative, I received a certified letter from Framing2Finish accusing me of ignoring their outreach for an extended period. When I immediately followed up, Framing2Finish office manager indicated that the communication issue was due to Framing2Finish's own error! They had been calling the wrong number because my phone number was entered incorrectly in their system by their sales representative. No apology was offered for the accusatory tone of their letter.
Unreliable Commitments
Repeated assurances that I would receive an estimate for a follow-up project, which was essential to completing the original cabinet installation, were never fulfilled. Months of delays, remeasurements, and follow-ups resulted in no progress. When I recently asked about the delays, the owner claimed the estimate had been completed in May 2024. This made no sense to me, as they sent a team member to my home in January 2025 to re-measure, stating that they had lost the original measurements, which was the reason the estimate had never been completed. To this day, the follow-up work remains incomplete.
Leadership Avoidance
Efforts to escalate concerns to Marc, the owner, were redirected to a newly hired office manager. During my only phone conversation with Marc about the company's handling of the project, he declined to acknowledge any missteps, stating, "I will apologize when I pick up the check." However, he never arrived to collect payment. Instead, we paid his team directly after the work was finally completed, nearly 12 months after the project began. It is also worth noting that Framing2Finish's process controls are so weak that the team had no way of providing a real-time receipt to document our payment.
Marc's lack of accountability was most evident when my husband took time off work to meet with him and finalize the project. Marc had confirmed the meeting time, acknowledging that my husband had prioritized it. However, on the day of the meeting, Marc failed to show and sent his foreman instead, demonstrating a clear disregard for our time and commitment.
Final Thoughts
Framing2Finish's failures in communication, reliability, and accountability turned what should have been a straightforward process into an exhausting ordeal. I strongly encourage others to vet contractors carefully, prioritizing those with a track record of professionalism, transparency, and leadership that engages directly with clients when issues arise. read more