I've followed Lucy's work since before her location at Berwyn. After thinking about it for a year, i decided to go ahead and book ombré brows with Lucy. Sadly, i am making this review so what happened to me doesn't happen to anyone else. I had my brows done first session in August and second in October. I was unhappy with my results, Lucy assured me to wait the 8 weeks. I did and was still unhappy. I told Lucy they were not ombré, it had been shaded to dark in the front and that they were crooked as well as looked like prison brows. Lucy said it was my skin pigmentation and to schedule a third session and pay another $150. That didn't sit right with me. I paid and consulted two other certified brow artists. Unfortunately they confirmed my concerns. One artist said "you will need a correction, As far as getting the fronts lighter, you can't. She went over them during your touch up. Unless you get them lightened up either by laser or a solution removal". "The only thing she can correct is the shape". (Uneven and crooked and not ombré) Second artist said "they're are not ombré, her pressure is too light. You could tell your artist to go over them again and not touch the front in hopes of saturating the brow more and getting the front to look lighter." I reached out to Lucy so she could correct her mistakes and I wouldn't have to go and pay another $600 to get the brows corrected elsewhere. Lucy said "You're more than welcome to get them redone by someone else". Unfortunately now i have this botched job and Lucy did not try to fix her mistake. Keep that in mind when booking. read more

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I've been going to Brows By Lucy for almost 2 years now and can I just say her and her team are truly amazing and so welcoming I'm never disappointed and every time I walk out the doors I have a big smile on my face and I feel like myself again. I've always struggled with my brows when I first came to Lucy I just knew this is gonna be my go to spot, I drive 40 minutes every time to see her. Lucy and the team are so much fun to vibe with when I'm there. They are a big inspiration to me like when I walk into those doors I'm like okay this is gonna be me one day. read more

I came to this place with super high hopes. Me and my sister were super excited and left completely disappointed. We initially came since we both have friends who would recommended us this place. Anyways, I knew the two girls from Instagram since they are always posting pictures and coming up in my feed since a couple of friends follow their shop. So when I walk in I wasn't sure of what to do being my first time here. I see Lucy coming from the back room and she looks at me and just says "have a seat" in the most annoyed voice ever. Like she didn't like her job. I have a seat and then Theresa does my brows. I will not lie. My eyebrows were super crooked! Not even slightly even. What's worst is that so was my sisters. I drove about 45 min to get here yo get such crappy results. My sister's bf notice right away gets were so uneven. I emailed them asking for a refund and they said no. The owner just said she will take care of me free of charge. To me this isn't fair because one, they shouldn't be so uneven with all the experience they allegedly have. Second, why would I even want to come back when they want done right the first time. Thanks but no thanks! read more

Brows By Lucy - Not even close to even! - Threading Services Near Me - Berwyn, Illinois

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They are not worth the hype and I am only giving it one more star because of Erika and their assistant. I give props to Lucy for what she has done - I have seen how much she has grown since that little time she has had down on Cermak & Lombard. But Lucy, she is just rude. I have a disability and I have seen her many times. All the times, I felt like she has had acted a particular way towards me for the way I am with my disability. Is she aware of it? No. But there should be that already given level of respect and decency as a business owner. She has her favorite clients and establishes this condescending environment. Erika, she has been much nicer and her work, but with more Latina women getting involved in this business I'm going somewhere else. read more

Super dope, friendly and welcoming group of Women. Today was my first time here and I'll be back. Latina owned and operated. Everyone's eyebrows were on point. They are by appointment only so please make sure to book before heading in. I love that they talk you through everything they're doing and upkeep of whatever services you had done. For sure my new go to spot. BONUS: THEY ARE LATINA OWNED AND OPERATED read more

After reading all these negative reviews, it was best to cancel my appointment. Mind you, I have been waiting since the first week of September for official confirmation of my appointment. I even called as well as sent a message on their Instagram account with no success. I have not even step foot at this place and already have a bad feeling. Terrible customer service. read more

I scheduled an appointment for today 4/23/23 at 2:05 with Stacey, I was on my way with plenty of time when an ambulance and two fire trucks cause some traffic, but that's fine, I have time to get to the location still. If any of you guys have ever loved on the north side of Berwyn, the most annoying thing is to be stuck behind a freight train. So my appointment time goes by and ima till waiting behind the train, at 2:12 I call and say I'm literally stuck behind the freight train and the reception says that I'm going to be charged for a no show fee, they have nothing to do with me being late due to the train so oh well. Umm, I have no control over traffic or a train and I honestly felt that as a business, that is located literally in an area where traffic and trains cause people to be late, they would be more understanding about this, oh but they are definitely quick to charge the no show fee. Honestly. This is bad practice for a business! read more

I don't write reviews much, but this was the worst experience. I am so hurt and disappointed. I understand people value their time, but I do too. I choose to drive 50+ minutes to get my eyebrows threaded. I really wanted to love this place and support their business. Today, I drove from Plainfield all the way to Berwyn to get my eyebrows threaded by what I thought was the 'best of the best'. I had a great first experience! My appointment was at 3:40 and I arrived at 3:48, stressed with trying to find parking but excited to get my brows done. I walk in and Sierra tells me that I was late and was charged a $20.00 no show fee (which was a lie, $50.00 was charged) and already has a client. I will no longer be promoting or recommending this place. read more

If you are sick and not within the 6 hour cancelation period, you might as well go in and keep your appointment. No point in trying to look out for the well being of the staff or yourself if you are just going to get charged as a no-show. Even with email and phone call notification the day of. read more

To whom it may concern, First I would like to say, the shop is nice and clean. I had an eye lash lift and was very satisfied. The work that is done here is great but, unfortunately the owner and workers lack professionalism and are racist. An older lady (around 60) came in before me and was working with the Owner. The lady was confused about what she was there for and the owner was just talking her thru what she booked. Through out the conversation the lady asked how much her pricing was and Lucy let her know how much and the woman expressed that there's other places that are cheaper BUT WAS NOT RUDE ABOUT IT. When she checked out she asked the owner some more questions just out of being a curious older lady and the owner took offense to some but didn't say anything to the lady. Once the lady left, Lucy was on a call and gossiping about the older lady and then she and the coworker proceeded to say Filipinos are a hassle to work with. With no regards of what the hell came out of their mouths or the fact that costumers were inside. It made me very uncomfortable especially with Asian hate going on. I paid by dues and left. This place lacks professionalism and I 100% blame the owner. This is a woman ran business and it's already hard for woman to be taken serious with running their own business, the owner gives Woman Ran Business a bad name. Never again will I ever come here. tried to write a review on Instagram but Lucy blocked me. read more

I would never come back here. Erika was so rude. I booked online when I got there i was asking questions about how they do things. Erika kept saying "we can't do this or that because of COVID." I UNDERSTAND. i told her so many times i understand. I was wondering how they do things regularly as this was my first time here. She was so rude and I got a full face wax and there's still hair on my face. Smh she kept saying "this wax will take all the little hairs off" no it does not smh. waste of my money. Erika seemed annoyed the entire time she was servicing me and for someone who takes pride in threading for over ten years, she should be more pleasant. read more

Not sure why everyone is giving terrible reviews...you are coming to get your eyebrows waxed, tinted etc - not looking to make new friends. I've been here 4 times and although there have been times I felt as though Erika had "sass", I never took it personally. She has always done an outstanding job with my brows. If you're looking for a decent brow place AND new friends - this isn't it. If you're looking to come for a decent brow place but not to make friends..then this is your place. read more

This salon is my favorite, my mom came here looking to get her eyebrows micro bladed and the technician did an an outstanding job. Since the moment we walked in we were greeted with a friendly smile and the technician took us right into the room where the appointment would be happening so I had no wait time. My mother had to lay on a table/bed and was explained the procedure how things would happen. First day she applied a topical anesthetic to try to numb my moms eyebrows up and the technician quickly got to work after the local anesthetic took a fact that she removed it all off and thoroughly clean the eyebrow. We were there for about an hour and a half and despite my mom not being able to talk much due to it being explained that if she moved it could potentially mess up the results of the micro blading, the technician was very talkative very friendly. Since that micro blading appointment my moms eyebrows have never looked better and we have a come back for touchups after a couple months the pricing is very affordable but the professionalism and overall quality of the work is unmatched I would not trust anyone else with my eyebrows or the eyebrows of my mother or any other family member with anybody else but that studio read more

Completely messed up my eyebrows. Came in on a fly and regret it. Erika thinned my left eye brow so much it looks horrible

At first I really liked this place, I liked how they shaped my brows. Did not hurt at all, and was a lot more pleasant with the result then waxing. They did come off a little rude but I choose to ignore it... I shouldn't have. I made an appointment but had to cancel because I got COVID.I found out the day before- I called within 24 hours to let them know. No one answered, I left a voice mail, AND messaged them on insta. No one got back to me. I then made another appointment 2 months later and they said I couldn't come in if I didn't pay the cancellation fee. It was a messy, they weren't helpful, very rude, and un-empathetic at all. Will not be going back at all!!! read more

Dont go!! Unless you want uneven eyebrows. The girl who did our eyebrows was nice but man did she fuck up my daughters eyebrows. Never going back there again. read more

Went in to have my eyebrows microbladed by Lucy and first session was ok ,I knew I needed another session so I had to wait for the finishing touch. But after my second session and final result I was not satisfied for all the money that I had payed. Some of the strokes are going against my natural hair growth making them look way off. I honestly think that if she didn't get distracted by having to deal with other clients phone calls and her personal issues she maybe would of done a better job. But I def won't be returning for a touch up and won't be referring any of my friends! read more

Brows By Lucy - Threading Services Near Me - Berwyn, Illinois

Looooooove this place! First of all the little shop itself is so so cute! Everything is just so freaking adorable in there! Service was the bomb! I got my eyebrows threaded & tinted & boy did I walk out of there oh so happy :) I FaceTimed the hubby immediately , to show my awesome brows off. I walked in there with a little hope , I even told Theresa my sad story on how my eyebrows seem hopeless because they are so ugly . She was able to make things happen. She shaped them nicely and really took her time. I'm very satisfied with their customer service . I will be returning & recommending this place to everyone I come across thank you so much for my awesome brows! Ps. Just make an appointment those of you complaining about the whole walk ins. It's really not that hard. read more

I like how they have parking. The staff is friendly and the prices are reasonable. I got the shaping and tint. I was told by a lot of my friends and family my eyebrows were too thin sooo I'm not sure how I feel about this place. Definitely giving them another chance though. read more

Great service. Everyone was incredibly nice and friendly. They did such a great job with my eyebrows, as well as my Dad's eyebrows. I will definitely be a regular customer! read more

I hate that I am forced to give at least one star. This place doesn't deserve 1. Lucy at least was nice in the begging, thought she was very good at what she did, but clearly she wasn't. They are too stuck up like if I can't find a better person/place to go to. I should have listed to what people said or read online before going. read more

After I was referred to the business instagram page, I was supposedly placed on a wait list after completing the questionnaire to be placed on the wait list for micro blading. 9 months later to date, I have never been called about my spot on the wait list. I doubt Lucy is that booked to have a potential customer on an indefinite wait list, so you decide why 9 months later I'm still "waiting". Lol. Needless to say, I decided 8 months ago I did not need to support this business. read more

I have been a patron of this establishment since it's literally been open! I appreciate the professionalism and amazing services that are offered! Where else can I get bomb lashes, brows, and body waxing done in one day! I can't speak highly enough about my positive experience read more

Couldn't even manage to book an appointment, because they were already so rude to me over the phone. Judging from the other reviews on here, Erika is most likely the one I spoke with. I'm glad I never gave them my business. I don't know how anyone can own a business and not even know the basics of customer service or have staff that drives business away. Such a joke. read more

Once she raised her prices so she can make up from the business she lost while she was closed I stopped going. She claimed it was for the ppe they now had to use. Girl bye 25 dollars for thread. Especially that lady Erica, she always seems disgusted by clients. read more

I drive from Stone Park to Berwyn just for my brows! Both ladies have years of experience and it shows, very nice and quick! I see that a lot of people complaining about walk ins & i completely understand but also understand that there are people with appointments that pre-pay for their services and would be pretty pissed if they didn't get seen on time. I have never had to wait past my appointment time to get in the chair! My advice: - make your appointment - get there on time - get awesome brows! read more

Another 2 years later and I still love this place. Today I tried their new waxing service and I love Viridiana! She is so gentle and fast. I got my Brazilian wax done, which is a very sensitive area but she made sure I was comfortable the entire time. Still recommend this place to everyone. Love the BBL Team! read more

On my first visit I was pleased with the Henna and threading service I received...The second time at Lucy's I received the same service though, I requested that they reapply the henna longer as the initial result was too light. The technician gladly fulfilled my request which lend to a desirable result. My request for a third visit was granted but I had to cancel. I had a family emergency and I was charged for the service I did not receive. The fourth visit they accepted my request for service but then they immediately canceled my appointment thereafter. I received an email stating, " I made them uncomfortable." No explanation or example was given. If I truly did something wrong, then why except my third request for service? Conclusion: I cancelled my third appointment. Moral of the story; If you go to Lucy's don't ever cancel. Or they will cancel you! Maybe Lucy's is too busy for business. read more

I cannot say enough good things about Lucy! I got hybrid brows done, and the whole process was fantastic. From booking the appointment (even with her coming back from maternity leave), to the actual procedure itself, she explains everything and makes you feel welcome, and she is super sweet and professional.. My eyebrows also look fantastic! I highly recommend her. As long as you book through her website like it says, it's not a problem to get in to see her.. read more

So I had never had my eyebrows done and for my first time I did a walk-in and was seated with Vee she was amazing very nice sweet I was so nervous but she made me feel so comfortable. She used wax which I was super happy about because I didn't think I could handle thread. But when I returned for the second time Vee was busy so I was seated with Erika I explained to her this would be my second time and I didn't want to get my eyebrows done with thread she insisted that I would be fine and that it didn't hurt much.. well I was in so much pain I told her she just rolled her eyes and pretty much said I was being dramatic. She did a great job but she's just very rude and seems to get annoyed. I returned a third time this time made an appointment with Vee for a wax since I had such a great experience with her I was actually looking forward to it. Well she had someone else in there I waited for almost 45 min past my scheduled appointment when she came out she looked at what I booked her for which she then said she didn't realize I was getting so much done. Point is they were going to close soon she just seem to be hurrying up so she could get out I had a brazilian wax and full leg wax she just kept complaining my hair wasnt coming out even though I hadn't shaved for almost a month she burned me real bad she just looked like she was anxious to finish so she could leave . It was not my fault she took so long with her last client this was my first ever brazilian wax and it was so horrible I don't think I'll get another one anytime soon. I wasn't bothered that she took so long with her other client I was bothered at the fact that she should have taken her time with me after I had to wait for so long. I came for a 4th time didn't have an appointment was hoping to get my eyebrows done but Erika was at the front desk asked what I wanted to get done I told her and she said they were booked waiting for appointments and next time I should make an appointment with such an attitude. Well I knew I could make ONE ! but if I didn't it's obviously because I couldnt my work schedule had been all over the place and I didn't want to book one without being sure I could make it !! I was honestly so upset I think Vee noticed and tried to say something but I just walked out. Never coming back to this place. Those girls are real talented when it comes to doing eyebrows not going to lie about that but they're so unprofessional. Especially Erika she always seems so annoyed like she doesn't want to be there only time shes nice is when the owner is there I found another place which is amazing also located In Berwyn called Glam studio and spa girls they are super sweet they even give you something to drink while you wait super clean classy so far nothing to complain about. read more

Cute shop. I just got my eyebrows done but felt super rushed and the job was just ok. The girl seemed annoyed that's not really professional. I go here when I absolutely have to for convenience (close to home) but will never be my go to place. read more

Brows by Lucy is my go to place!!! I've actually gotten services done by everyone that works there, full face threads and henna brows by Lucy and Erika did my brows and upper lip my first time there! I have very thin and weird shaped eyebrows, but both Erika and Lucy were able to fix them and make them look SOOOO GOOOD. They always do AMAZING JOBS and always make me feel so much better about my eyebrows, but my FAVE thing to get done are my lashes!!! Yuki has worked on my lashes many times and NEVER DISAPPOINTS!!! I started out with a lash lift just to see if I would like them, I ended up loving it so I tried lash extensions and now I can't see myself without them!!! Yuki is always so sweet and kind and is always willing to help me and answer any of my questions without making me feel dumb. And with everything going on in the world right now, they are very good at checking temps at the door and making sure everything is nice and extra clean and everyone has masks on. So if you want amazing brows and lashes, definitely go to brows by Lucy! read more

I have been going here for about two years now- and every single time (and I mean EVERY single time) I don't I absolutely regret it because no one can do my brows like these two ladies. There's only two problems- 1. There isn't any space for people to sit while waiting for their appointments (update from January to July : she put seating!) and 2. The owner Lucy is so rude. She will delay your appointment because she is talking to someone, or not be concentrated on you because she's gossiping. She also can be very aggressive and never answers her phone. She is very lucky I like her work more than anyone because that is the only reason I go back. Her helper Teresa is a lot nicer but doesn't take the initiative to take in the walk Ins. read more

They are talented ladies, but I must say that the owner needs a few business lessons. She misleads her customers by saying she takes walk-ins. I had such a bad experience that I will not be returning. I have been going here for quite some time. I always make appointments but decided not to make an appointment because I wasn't sure what time I was getting off work and they have a 3 hr cancelation window. I walk in at 2:45pm. There is one other person waiting and when I ask her if she's been waiting for a while she says she has an appointment at 3:30 but is early. There is one other customer being taken care of by Theresa. So they're obviously not busy. I ask if they take walk ins, they say yes. I asked how long I would have to wait and was told to take a seat, we will be with you shortly. So I sit down, knowing that I'll probably have to wait a while until they get to me. No other person walks in until 3:40. Soon after more people with appointments walk in. Now the waiting area is full with appointment. So I'm thinking ok, how are they going to take care of me if these people are here on their time slots. By this time I've been waiting well over an hour. During my whole time waiting I was never given an update by the owner on how much longer I'd have to wait. I finally got up to ask the owner how much longer do I need to wait . She says I can't take care of you, I'm fully booked but Theresa will take care of you as soon as she is available. She means Theresa, who was not busy so she went to eat her lunch. I ask how do they work-in your walk ins? She says we take them when we are not busy (which I understood as when someone hasn't booked an appointment) and she says the next available time slot...aka appointment... is at 4:20pm. So your saying that I need to make an appointment? I understand walk ins will have to wait more time, but if you are advertising your business as a walk in and by appointment business then you shouldn't have your walk in customers wait for over an hour only to be told to make an appointment. You shouldn't advertise that you take walk ins when in reality your only taking appointments. I would have rather be told upfront we're too busy today and I would have gladly left and came back another day with an appointment. I'm sure their time is as valuable as mine. Guess I'll be taking my business elsewhere. I hope the owner learns to appreciate her customers so she can continue in business. read more

I would like to clarify that I was NOT the customer, i am merely an observer from people who have gotten their brows and eyebrows done. This is a place where people can voice opinions and this is what i am doing, i dont think i did anything wrong, as you can see a few other people have said the same thing. read more

Let me just say Lucy is rude, I've been wanting to write this review for a bit now, she does a good job doing eye brows don't get that wrong, but her attitude is horrible and the way she talks to people it's sad, as if her business is secure and she has no care to lose any of her clients. This is why I'm no longer a customer, I am now with someone who is personable and works hard and genuinely cares for their business and client relationship. oh and snaps on eye brows. read more

This is my first time visiting Brows By Lucy....I just got my eyebrows threaded and tinted ( for the first time) and the girl did a fantastic JOB! So fast and on point! You never know what your going to end up with and I'm very happy with my experience! The gals are fun, music is great, the salon is very modern and beautiful. I'll be returning in the future!! read more

I needed to write a review for this place because A) I am in love with my eyebrows because of Lucy and B) people who are giving low ratings due to "walk-in" discrepancies . I do not work here. Simply, another random customer who found this place and wanted to give it a try. I came here to get 3D hair strokes in combination with ombre to complete my permanent eyebrows (had to do a combination because I has very little to no hair to start). Anyway, so I came here. Since the consultation, all the way up to her finishing the first permanent makeup procedure/appointment , Lucy and her staff has been nothing, but nice to me! She did an amaaaazing job on my eyebrows. I almost could of shed a tear I was so happy with the results. Well worth the wait, time and money. She will be my go to eyebrow lady from now on and I will refer people because she definitely knows what she is doing when it comes to eyebrows. As for the low ratings regarding the discrepancies about her 'walk-in' policy. No where does it state that she takes walk-ins! People need to freaking take the time and read for pete's sake! Her old policy stated walk-ins, but that was a while ago. So before you give low ratings and ruin her Yelp rating (very inaccurate cause her business does amazing work and they are nice people) take the time to know what you are talking about. If you take the time to READ her website and social media it states that her NEW POLICY REQUIRES BOOKING APPOINTMENTS!! For example, when I was in the middle of my BOOKED appointment a walk-in came in the building asking for Lucy to do threading for her. Lucy kindly advised her that she would need to book an appointment and she doesn't take walk-ins. The customer than proceeded to walk INTO the room that I was getting my procedure done to talk to her and ask her to stop what she was doing with me to take a walk-in. Lucy kindly advised her that A) that it was extremely rude to interrupt another client in the middle of an appointment and B) she would need to book an appointment. The walk-in of course wasn't happy that they couldn't get their eyebrows done and what do they do? Say that the place isn't professional and that they would rather take their business elsewhere. Come on people, what do you expect when you don't READ a businesses policies before going there?! And then you get upset when she can't drop everything to see you? Really? Take my advice and what I just stated for all to see, Brows by Lucy is one of the best if not THE best eyebrows place in Chicago. This current rating for her business is no where near accurate or a good representation of her business. She knows what she is doing and if you don't have the patience, sensibility, or time to read policies than maybe you shouldn't be a client. Just saying! read more

Please avoid this place! Almost all the employees including the owner are rude and arrogant. They do not know how to treat their clients and play favoritism to certain people. Honestly I do not know how they are still in business. I've heard from several people they were not satisfied with their results. Also, they serve minors when their policy strictly says no kids under 18 because they are classified as a tattoo shop. read more

I'm sorry but this place is horrible. Customer service really sucks here. They seemed like their just annoyed with everything. So I went the other day for my brows to be threaded and tinted and let me tell you guys I had the worst experience. So I enter and I'm not kidding the girls just stared at me not saying a word other than take a seat. No hi how are you nothing of that. The front girl tells me to take a seat in Ericka chair and I'm not kidding, she literally gave me a whole stank face. Then as she's doing my brows she kept pushing my face to the sides. The whole time she was doing my eyebrows she was like your eyebrows are crooked. She was so rude. You literally get bad vibes here. Never coming back. It sucks because she did a good job on my eyebrows but she was just so rude read more