Growing up Brown's Chicken restaurants were plentiful, today they're a lot harder to find. Thank goodness for Yelp and being able to find the location in Naperville. Our order was simple, a four piece meal, white meat only with fries and onion rings as the sides. The staff was friendly and the order was fulfilled promptly. The chicken crust was crispy and the meat was moist, hot and nicely seasoned. The fries and onion rings were cooked the way we like them, crispy and not over cooked. It was definitely worth the ride and we would gladly return. read more

Absolutely the best chicken around recommended to everybody in Naperville once you have brown chicken you don't wanna go to anywhere else for chicken the best read more

Fabulous family dinner featuring fried chicken, fritters, fries, mushrooms and Cole slaw. Seven very hungry guests ate for $15 each. Food was hot and well seasoned. Only complaint? Not much left over!!! Thank you!! read more

Need to so something about the overwhelming cigarette odor at the Naperville location. Maybe the employee just got back for a cigarette break or something? But I left because the cigarettes stench was so bad I can't imagine the food tasting any good with that odor. As he was rude on top of it, but it was the odor that made me leave. Being local I've always wondered what I never see anyone in the lot..... Now I think I know. read more

Great service! Deanna works hard over there, always friendly and welcoming. look forward to going back! she is a rockstar

Chicken was very dry and almost couldn't bite through the breading it was so hard. Pieces were very small and the gravy had a strange flavor. Mushrooms and coleslaw were good. Expensive for what we got. Very disappointed as we usually like Browns but go to the Wheaton location. read more

Ordered 3-piece white meat, a side of green beans, a small overcooked corn bread roll and a small Diet Pepsi for dinner last night based on a friend's recommendation. Over $13. There were two tiny wings, the green beans were in a very tiny container, the chicken breast was quite bland tasting. I asked for a refill for my drink and the female employee rolled her eyes but eventually refilled it. Store decor is shabby and worn, music too loud and outdated. Never going back. My first and last time at Brown's Chicken. read more

Wow, this place used to be a go to chicken place but this place has gone down significantly. One of my favorite things to get here were the biscuits because they used to be buttermilk biscuits and the chicken was dry and overcooked. It was a sign that we sat there for a half hour, eating our dinner and not a single person came in to eat. This one star rating goes to the people who served us at the restaurant because they were extremely friendly and patient for our order. I will no longer be attending Brown's chicken, and is disappointed because this was a childhood favorite. read more

the meet & greet at the door ,plenty of sit room for famm train groups kidzz safe,plenty of parking free gas station across the street,the food cooked to perfection,deals every day, catering, wensday buy1get1 pasta, oh shout of if you need a gig( job) there hireing m-s deals after a long day an u want to just chillax( rest) grab & goooo watch wwe ( shout out hhh& stephanie & famm train front 2 datt back yeet camera peepzz salute read more

Food is expensive and not good. I had better chicken at jewel and petes. Don't order the beef or sausage might the worst I have ever had.

All the food I ordered was overcooked. Very disappointing. Wings ...dry. Fritters...chewy mushrooms ok When I called the Naperville branch they couldnt care less. read more

Is never really considered this place because of the low ratings and reviews.... BUT the hubby brought home a box of fried chicken today and...C'MON PEOPLE!! THEIR FRIED CHICKEN IS AWESOME!!! This is my new favorite fried chicken place! Tastes homemade to me. Not artificial like KFC (although I do love me some extra crispy KFC)! read more

The food and service is fantastic! We like it so much that we are ordering for a family party!

Browns chicken is delicious! I really love their chicken sandwiches. The spicy chicken sandwich is spot on! Mac & cheese, biscuits, and chicken livers are just completely awesome. Highly recommend coming here and getting some tasty food! read more

Super rude... Pulled up to drive thru window at 7:50pm two employees looked at me in the drive thru and didn't say anything!! I waited thinking maybe they were helping someone out but nope totally ignored me didn't say anything! A quick sorry we're closing early or we're closed would have worked!!! read more

So just left this spot and let me tell ya THIS CHICKEN IS NO BETTER THAN THE CHICKEN THAT I FRY AT HOME. The french fries we nasty and very subpar. Verrrry disappointed Dont go here. read more

The web site is worthless for ordering. Specials and coupons won't work because the website shows them as expired when they are not.

I order an 1/2 pound of rib tips, this is what I received. Called the store, young lady gave my call to the Manager. I explained this order, she said it was 1/2, she weighted it herself. I have ordered 1/2 rib tips from other places, and I couldn't eat it all. This is ridiculous. Will never order from them again. Location is :660 South Washington St Naperville. IL. 60540. read more

Brown's Chicken - Naperville - I ordered this today. I asked for 1/2 pound, this is what I received. Manager said she weighted it herself...Never will order from them! - Chicken Shop Near Me - Naperville, Illinois

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I don't know what has happened but the food we got tonight was HORRIBLE. The biscuits were full of grease, the chicken was tasteless. The Mac and cheese was runny and the cheese tasted awful. Spent 30.00. Waste of money. I will not be going back read more

Browns doesn't skimp you on the tenders. I think they might have the largest tenders of all the chicken places I have ever tried. Their chicken sandwich was also one of the best I have had. Great breading and flavor they use. You won't go wrong with this Chicago original! read more

Always check your orders before leaving the restaurant and/or drive-up to make sure your order is correct.

Can't believe this Brown's location is not on Yelp. They have been there 40 years. Anyway, our chicken was dry. The "baked beans" were straight out of a can, meh. The fritters and the cinnamon apples were ok. read more

Multiple times tried where order is screwed up and missing some items and substitutions. Charged extra for special substitutions and then those items weren't given. Called into restaurant and they put us on hold saying they are very busy. After sitting on hold for 15 mins just gave up. Fool me twice, shame on me. Giving up on Brown's Chicken unfortunately. read more

This place doesn't have the best reviews, but I didn't think it was too bad. It's a very small place, but it was clean on the inside and it's in a great location. You can get in and out pretty easily. They have a huge menu with things like hot dogs, sausages, italian beef, and of course chicken. The meal deals are great. You can get a sandwich like chicken parm, meatballs, italian beef, whatever you want, with a side, and a 16 oz drink for under 7 bucks. That's what's up. Although I love Portillo's dearly....it's like 7 bucks for a single sandwich there. Expensive (and yet so delicious)! But if you don't have a preference and you're looking for a cheap meal, this is your spot. The sides are all pretty much sourthern comfort foods like mac and cheese, mashed potatoes, coleslaw, hush puppies, etc. The drinks do not come with free refills, so keep that in mind when dining in. It's 50 cents per refill which is pretty lame. Who charges for refills anymore? Today I ordered the italian beef sandwich with extra hot peppers (at the time I didn't know about being charged for refills....fml). It was a really great sandwich. The bread was soft, the beef was tender, the peppers were hot as hell, and the juice from the beef was very well seasoned and also really spicy. Normally it's a little over 5 bucks, but each day of the week they run specials and today was 4 dollar italian beef day. Hooray! My husband ordered the maxwell polish street sausage. It came with onions and mustard and he enjoyed it. I think it was a little over 3 bucks. My only complaint (aside from no free refills) was the customer service. The young girl at the counter was rude and acted like it was a hassle to take our order. Didn't bother to say hi or anything, just stared at us blankly until we said what we wanted to eat. So rude. Otherwise, this place was pretty good. read more

Brown's Chicken - Naperville - Maxwell Polish - Chicken Shop Near Me - Naperville, Illinois

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The chicken is still good, and I like the cole slaw. In recent years the corn fritters are not made to order; instead made ahead and reheated in a microwave. That reheating process toughens the fritters. Today they were not just tough, they were actually hard and parts were not edible. The person who took our order today accidentally rang up and included an extra of a side. He may be new on the job. After this when the total is much higher than expected, I will ask the counter person to confirm the items in the order. UPDATE: I called the next morning to discuss what I ordered the night before. The owner was apologetic. She said she would speak to staff about the issues I brought up. I was told I may specifically ask for corn fritters to be made fresh to order. To compensate me for the less than great experience, she sent me a gift certificate. I am very pleased with her response. read more

Love the fried chicken livers. Best around that i know about. Gizzards are good too.

I got take out yesterday and when I got home there was no hot sauce in the bag ! Who eats fried chicken w no hot sauce . I had to go out again to buy hot sauce . The chicken was on the dry side and burnt . I wouldn't reccomend this place to anyone . No flavor . Bland mash potatoes and watered down gravy . read more

An ongoing experiment testing whether customer service matters. The food here is decent (for fast food), the prices are reasonable, everything else is a trainwreck. The restaurant itself isn't clean (despite not having a lot of eat in customers tables are frequently dirty and the men's room is vile), service response is slow at counter and drive thru (5-10 minutes typically with no one in front of you) and management clearly doesn't care. On 3 occasions there has been a major mistake in my order, having worked in fast food and knowing that these things happen I've calmly brought up the issue at the front desk. Zero times have I received any apology, one time the manager yelled from the back "wipe it off" about the wrong condiment having been put on a sandwich, another time I was told "ok what do you want me to do about it?", and another time I got to have 2 different people not apologize or say anything nice on the call before being told "all I can do is send you a credit that'll get there in a few days." Every time I was made to feel by the person receiving the call and the manager like an annoying imposition. Terrible way to run a business. read more

I ordered the 3 piece jumbo tenders and mashed potatoes with gravy. Chicken was over cooked and rubbery, mashed potatoes were solid like they had been sitting out for hours, even though I ordered my food right after they opened. You'll definitely need that dipping sauce with how dry their food is. The biscuit was fine. Overall really disappointed in the food considering the reputation Brown's has. read more

I am really surprised by the poor reviews. I grew up on Brown's Chicken and over the years I have been disappointed with the franchise as a whole. At most locations the food lacks freshness and its historical taste. This location is different. The chicken was very tasty and fresh. The staff was pleasant and efficient. Others commented on the cleanliness of this facility. At the time of my visit it was incredibly clean. I wish other Browns Chickens would follow the lead of this location. read more

Shout out to good ole Brown's Chicken. Stopped by here on the way to a family BBQ to bring a contribution to the BBQ. It did take a little bit of time for the order -not more than 10 minutes or so, but I do appreciate the food was made to order! It brought back memories of my friends and family working at Brown's in the suburbs many years ago. (Now they are somewhat hard to find!) Food was good. Brown's is pretty good about having consistent quality at all of their locations! read more

I didn't get sick, I guess thats a plus... Lets start with the kid behind the counter, not good, in fact bad, throwing condiments and not taking orders correctly, when you are in a hurry-doing it again is not an option, especially with his unapologetic attitude... Beef and Sausage sandwich, tasted like old freezer burned tough beef and an unimpressive meat tube, it was chewy nasty and wrong, the chicken was not what it should be, salty, tough and unfortunate... There were 4 of us and we were all sorely disappointed... Thank You Brown's! I actually enjoy poor experiences like this because then when I really get up on some good stuff, I really appreciate how good it is, this was not good! I won't be back sorry! read more

Just not good. This place has been in decline for awhile now, but we keep going back because it is conveniently located. Sometimes we just need a fried chicken fix, but I think this visit was truly my last. The deep-fried coating on the chicken had an off taste, like the oil in the fryer hadn't been changed in awhile. The meat was chewy and lacked flavor. They no longer carry the potato salad they used to have which was really good. The other sides are just average. read more

Well it ain't about the beauty of the location but the chicken is delicious and the sides a plenty. This uniquely crispy chicken is from the best stock and cooked to perfection just the way Farmer Brown did it in 1966. I suggest the white chicken, broccoli, and cheddar, and Mastoccioli. Don't miss out on this Chicago institution and best fried chicken north of I-55. It was my grandmas favorite and it might just be yours too. read more

Not a bad little mom & pop owned chicken joint. The food is pretty good for fast food, and the price is on target.

The older lady who took my order was very rude. I paid for mine and my bosses lunch and when I told her my bosses drink was going to be a large, she rolled her eyes, huffed and puffed as she switched cups. To make it worse, the restaurant was a mess from peoples garbage and in bad need of improvement. Then i went for a refill and the girl tells me refills are.50. I was like WTF! read more

This place was horrible. The food quality was cafeteria at best, and cold/bland. The place was dead on Saturday night, and I should have heeded that blatant warning to leave. read more

Such a great place to cater for parties! I had a catering specialist call me and help me order and then she called after my event to make sure that it went well. Such great customer service! The food was on time and tasted great, everyone at the party asked where I ordered and they said they were going to use Browns at their next event. read more

I'm surprised at the negative reviews. I haven't been inside but I use the drive thru about once a month. My order is always correct, the food is fresh, the drive thru employees friendly. read more

Absolutely will not visit this establishment again. I made a decent sized purchase for my family tonight through the drive up. Since everyone in the family likes different things, I purchase several smaller meals. When I got home, one meal- a 3 piece- was missing. I immediately called and told the store that I was missing something. I was put on hold, then the woman came back and asked me what my entire purchase was. I recited it back, and she responded that she and her co worker were pretty sure she had placed it in the bag. I replied that the entire order was currently spread on my dining table and that it was indeed missing. She again responded that it was in the bag...but she would do me the favor of sending me a gift certificate for my supposed loss. At this point I was upset because I was just called a liar over three pieces of chicken. I asked for the corporate number and she flippantly replied that I could call if I wanted, they would just kick the complaint back to her. I understand that it gets stressful working on your feet all day in a hot environment, dealing with all kinds of people- but this woman's attitude was unbelievable. Are chicken scammers frequent? Does this happen a lot? Doesn't matter- customers shouldn't be treated this way. read more