I thought I would try Tommy's Express car wash after years of using the car wash down the street…read morefrom me. The pay per wash ($25) is more that I am used to paying at my regular car wash place so I opted for the free 30 day "Works" package; a $42.99 value. All car details are set up via the Tommy Club phone app; car make/model, license number and credit card info. Once my trial package expired, I was automatically enrolled in the unlimited "Works" package for $42.99 +tax, for a total of $47.25 a month. As a member, I not only get unlimited washes, I am able to bypass the cashier window and the lines that are associated with it. The gate arm automatically reads my license and allows passage. During the winter month's I pause my subscription via the app "My Garage" feature. Pause selections are 1, 2 or 3 months. I receive an email notification once I am nearing the time-frame of my subscription reactivating. This summer, I referred a friend and was awarded a $15 credit plus one free month of unlimited washes. My friend was offered the first month of unlimited washes free as well. My account was credited after my friend decided to keep their membership past their free trial. Interior cleaning services are free; mat washers and vacuuming. Tommy's is efficient, swift and uncluttered. There are staff members around if one need assistance; otherwise, human engagement is minimal.

Wash is okay, but difficult to cancel. I was enrolled in an unlimited plan that I never used and…read morewas difficult to cancel even though I couldn't use it due to not driving while recovering from surgery. So, I ended up being charged about $50 for thaf single wash. I reached out via the app, the website, and Facebook asking if I could cancel/transfer the membership I was billed for while not able to use and was never able to get a substantive response. Service and friendliness was great, but the wash itself was only average quality - not as effective as where I've gone before on Broadway, but better than another one I visited. Location is convenient. But, wouldn't return due to billing issues and difficulty accessing customer service.

The staff is super friendly and we love the monthly membership, our cars are clean year round…read more We've never had a problem with chips or damage to our cars and we've been taking our cars there since they opened.

BEWARE THE ANGRY GINGER MAN! I pass through this place several times a week, and (luckily) I only…read moreencounter this man on occasion. However, whenever I do have the misfortune of passing through, and he is working....I cringe. He glares, shakes his head, curses, and talks sh*t while he sprays my car EVERY SINGLE TIME! I get it...I, too, am ginger and we can be moody, but you picked your spot in life, my friend! Please don't take it out on me with your nasty looks and attitude. BTW, this is not the same ginger that the other lady mentioned in her review. I think this Angry Ginger Man might be the manager, which makes his behavior even more out of line. And they're pricey...just saying.

***when I called the owner, he accused me that it was all my fault. Didn't ask about the details…read moreand assumed I moved the cones blocking the stallz*** Went for a touch less car was about a month ago. I noticed that self was stalls had cones on the entrance and decided to use the touch less stall. There was a car already driving out of the stall as I paid and got ready to enter. To my surprise, nothing happened as I entered and tried to get the stall to recognize my car. Nothing happened. As I was trying to troubleshoot a gentleman from karmichael came and told me that stall was out of order and we should contact the number for a refund. Here is my shock... When I explained what had happened he said "why would you move the cones and proceed to pay and use the stall. It is obviously under construction" I said "there were no cones blocking the stalls." And explained that I was using the touch less auto wash. No apologies, "just send me your address and details and I will send you a check." Wow, at no point did I act entitled or hostile for my refund but he sure made it clear that I was inconveniencing him. I support local businesses but I will definitely drive 15 minutes out of my way to go find another business. Not worth the quality or price. When you run a small business, customer service and listening to your customer should be a priority.

We sat in line for 20 minutes, hoping to get the car washed. The payment kiosk would not work. We…read moreleft.

Visited this location a few times. Near a liquor store. Car wash is spacious, had what I needed for…read morewashing my car. Water pressure is high so be cautious on older cars as it can peel off the clear coat and paint. Sits a little lower than the main road. Vaccum station also available. Wish there were locations up north.

I have used Brown Bear for years off and on and was reintroduced when I had my truck serviced at…read moreWay Scarff Ford and was given a free car wash coupon. Even the economy wash gets a 9.5.

I went in for a car wash today and my experience was amazing! I was greeted by Glenn and he helped…read moreme break down what I needed for my car and the quality of the wash and service was great. Glenn did a great job and I will definitely be coming back just because of him! Great price, better service. Thanks Glenn!

Khalid offered a rag to get the bugs out.He was very helpful. Definetly will come back.read more

I've been going here since 2017, wonderful service! And love the upgrade to touchless a few years…read moreback! One time back in 2018 when my car battery died cause I was vacuuming my car out listening to music, the gentleman helped me jump my car, and was so kind. Great customer service, love supporting their business!

Buyer beware! LEARN FROM MY MISTAKE Purchasing the Monthly…read morePass DOES NOT allow you to use their car wash daily or even a few times a week. It actually only allows 3 times to use their car wash. They do not show that before purchasing. All this "Monthly Pass" is doing for you is letting you prepaying for the 3 washes. Even Brown Bear is better than this! At least you can use it more than this and they give you towels to dry your car off. DONT BE FOOLED. LESSON LEARNED Yelp is not allowing me to upload my screen shot.

Too Long Didn't Read TLDR: 1. Easy to access with plenty of…read moreparking. 2. They got a drive through touch less wash too. 3. Competitive pricing for the services offered 4. Friendly Customer Service. 5. Good Communication. 7. Decent waiting room. 6 Nice Owner. Recently, I got my wife's Volkswagen Golf R engine bay steam cleaned here. Earlier this year I had the car detailed somewhere else because I didn't know about Karmichael Auto Salon. I wish I did, because this shop is much nicer than the other two detailing places I have tried since moving to Everett recently. (I get my Mustang detailed too) The two other detailers off the 99 highway did a pretty good job. But i'll be taking my car to Karmichael for the next polish/wax. I was happy with how clean the engine looked(see pictures) and their pricing is the same or cheaper than what I have experienced before. I used to patronize detailers in San Diego where I'm from as well. So I know what good value is. Also, I liked that I got a call back by the owner when I called right when they opened and nobody answered. He is at the shop with the detailers and will take care of you and your vehicle. I like shops like that.

Quote from owner Mike McCalmon: "Maybe if you had a 2027 Ferrari with 2k miles on it, your claims…read moreof damage would be more believable and we would have done a more thorough before-and-after inspection." Mind you...I drive a BMW X5. No it's not a Ferrari, but it is a luxury vehicle. If you choose to use Mike and his shop, make sure you document every inch and every panel of your vehicle BEFORE handing over your keys; because if something comes back damaged be prepared for an uphill battle. After emailing Mike several photos of the damages, Mike proposed I personally bring him photos of my interior pre-detail. When I arrived and provided Mike with the exact information he requested; rather than taking accountability, his first response was "Isn't it weird that you have photos of all the areas you claim we damaged?" Like, why would you ask me for photos, then claim it's weird I have them when I provide them to you??? Make it make sense! Mike further stated "I don't know when these pictures were taken...this damage could have happened before you bought the car" I told Mike the date of the photos to which he said he could not trust the date of the photos, nor the care of the vehicle while in the dealerships possession...Mind you, I bought the vehicle the day it was brought in to the dealership, and I haven't even owned my car for two weeks. My temporary license plates are still on the car. He then stated he "seriously doubted" the damage occurred in his shop SIMPLY because there were multiple affected areas, as if his team is somehow incapable of making more than one mistake? He then doubled & tripled down by saying "my shop uses 'x,y and z' materials," and "the person who detailed your car has 12 years experience," further implying that the damage was already there. Mike weirdly shares that his team even recalled several pre-existing conditions of my interior by memory, but somehow failed to mention or notate the very ones I was bringing to his attention. He proceeded to walk around my car to point out imperfections on my rims, which I never accused his shop of causing or even brought to his attention? I was very confused by this... He continued dismissing my claims by highlighting the age of my car (2016); which somehow negates the possibility of new damage by his shop? Even mentioning that his personal vehicle has similar damage from his wedding ring, as if to say the previous owner of my vehicle also wore a wedding ring and that this damage is standard across all vehicles. After contending his assumption, He then jumped to "well people have finger nails too." After that comment, I knew it was a dead end road trying to reason or get any sort of reimbursement from Mike. Learn from my mistake and document everything before you do business with Mike. Or drive a 2027 Ferrari with 2k miles. I guess those are the conditions in which your car gets the care it deserves. I now have to come $500 out of pocket to fix the damages of a $400 service.

Went to this location for the first time and was blown away at their speed, friendliness, and…read morequality of work. Will be returning for future oil changes.

Do not visit the location in "Alderwood" for anything. The car wash here is damaging. We had our…read moreantenna ripped off and a previous van dented. These things happen and are not uncommon. On a beautiful Saturday the Lynnwood locations car wash was unfortunately closed. Against our better judgement we went to the dreaded Alderwood location to clean our son's car. The car wash started and immediately the middle of the windshield cracked and then spidered into the entire windshield. We reported the incident immediately and took several photos. There was no manager on duty on a Saturday? We then contacted him first thing Monday morning. He insisted we drive the car back where he told us the crack was in the inside...hmm. I guess not only is he a weekday manager but also a glass expert. We have tried several times to get anyone (else) to return our calls to no avail and there is apparently no other manager to talk to at anytime onsite. Our insurance has told us they will not cover it as it is considered third party damage. Not to mention at time of purchase on the inspection of the vehicle no windshield damage was found. So my (Autistic) 16 year old is left with a car that is illegal to drive. Thanks Levine family, we will never use your company again. We will now determine if this is worth pursuing in small claims court.