I thought I would try Tommy's Express car wash after years of using the car wash down the street…read morefrom me. The pay per wash ($25) is more that I am used to paying at my regular car wash place so I opted for the free 30 day "Works" package; a $42.99 value. All car details are set up via the Tommy Club phone app; car make/model, license number and credit card info. Once my trial package expired, I was automatically enrolled in the unlimited "Works" package for $42.99 +tax, for a total of $47.25 a month. As a member, I not only get unlimited washes, I am able to bypass the cashier window and the lines that are associated with it. The gate arm automatically reads my license and allows passage. During the winter month's I pause my subscription via the app "My Garage" feature. Pause selections are 1, 2 or 3 months. I receive an email notification once I am nearing the time-frame of my subscription reactivating. This summer, I referred a friend and was awarded a $15 credit plus one free month of unlimited washes. My friend was offered the first month of unlimited washes free as well. My account was credited after my friend decided to keep their membership past their free trial. Interior cleaning services are free; mat washers and vacuuming. Tommy's is efficient, swift and uncluttered. There are staff members around if one need assistance; otherwise, human engagement is minimal.

Wash is okay, but difficult to cancel. I was enrolled in an unlimited plan that I never used and…read morewas difficult to cancel even though I couldn't use it due to not driving while recovering from surgery. So, I ended up being charged about $50 for thaf single wash. I reached out via the app, the website, and Facebook asking if I could cancel/transfer the membership I was billed for while not able to use and was never able to get a substantive response. Service and friendliness was great, but the wash itself was only average quality - not as effective as where I've gone before on Broadway, but better than another one I visited. Location is convenient. But, wouldn't return due to billing issues and difficulty accessing customer service.

***when I called the owner, he accused me that it was all my fault. Didn't ask about the details…read moreand assumed I moved the cones blocking the stallz*** Went for a touch less car was about a month ago. I noticed that self was stalls had cones on the entrance and decided to use the touch less stall. There was a car already driving out of the stall as I paid and got ready to enter. To my surprise, nothing happened as I entered and tried to get the stall to recognize my car. Nothing happened. As I was trying to troubleshoot a gentleman from karmichael came and told me that stall was out of order and we should contact the number for a refund. Here is my shock... When I explained what had happened he said "why would you move the cones and proceed to pay and use the stall. It is obviously under construction" I said "there were no cones blocking the stalls." And explained that I was using the touch less auto wash. No apologies, "just send me your address and details and I will send you a check." Wow, at no point did I act entitled or hostile for my refund but he sure made it clear that I was inconveniencing him. I support local businesses but I will definitely drive 15 minutes out of my way to go find another business. Not worth the quality or price. When you run a small business, customer service and listening to your customer should be a priority.

We sat in line for 20 minutes, hoping to get the car washed. The payment kiosk would not work. We…read moreleft.

Expensive, Vacuums don't work, garbage overflowing, wipes machine ate my quarters…read more Disappointed considering this is one of the only self serve car washes in the area. I guess I'll be going to the Everett ones from now on.

When it's this cold outside, it's not fun or easy to wash you own car, so I rely on a carwash in…read morethe winter and fall. My car was dirty, and I didn't want to show up around family look like I don't love my car. When I pulled up here, I thought it was a mistake, because it didn't look like an automated car wash. The set up here was touchless which was a bonus, but based on the weak infrastructure, it's not designed to remove dirt and grime. I think this is a great setup for summer when you car gets dusty or spotty from rain, but I would give this place about a C for overall cleanliness and $14, it's almost twice as expensive as my local Costco Carwash which cleans and dries my cars better and over more services as well. In a pinch, this place will do, but I wouldn't tell anyone it's a must stop. This place has 3 star potential, but the price would either need to come down or the clean would need to be improved.

I went in for a car wash today and my experience was amazing! I was greeted by Glenn and he helped…read moreme break down what I needed for my car and the quality of the wash and service was great. Glenn did a great job and I will definitely be coming back just because of him! Great price, better service. Thanks Glenn!

Khalid offered a rag to get the bugs out.He was very helpful. Definetly will come back.read more

I've been going here since 2017, wonderful service! And love the upgrade to touchless a few years…read moreback! One time back in 2018 when my car battery died cause I was vacuuming my car out listening to music, the gentleman helped me jump my car, and was so kind. Great customer service, love supporting their business!

Buyer beware! LEARN FROM MY MISTAKE Purchasing the Monthly…read morePass DOES NOT allow you to use their car wash daily or even a few times a week. It actually only allows 3 times to use their car wash. They do not show that before purchasing. All this "Monthly Pass" is doing for you is letting you prepaying for the 3 washes. Even Brown Bear is better than this! At least you can use it more than this and they give you towels to dry your car off. DONT BE FOOLED. LESSON LEARNED Yelp is not allowing me to upload my screen shot.

I had taken my car in for a soft wash, and had an issue with some of the epuipment in one of the…read morewash bays. I contacted to owners, and the situation was resolved pretty quickly. I just felt like I should let others know. I appreciate the effort put forth to make things right, and they went above and beyond by me.

I have frequented this car wash enough times over the last two years now to feel compelled enough…read moreto leave a review. This is not a good car wash. I've seen folks on Google say it is, and perhaps it is for certain cars like sedans. I have a midsize suv that has never come out of there clean - the entire backside of it is missed every single time. My husband's pick up truck, same deal. The worst part is it takes several minutes for one car to get washed, so you're often waiting in line for half an hour if you're the third or fourth car. The photos I've attached don't even do justice to how dirty the cars still look once they come out of this wash. The only reason I ever return here is out of complete necessity - I try to go anywhere else when I can. The Google reviews indicating it's a good bang for your buck make no sense to me. At $15 per wash, your car should be coming out clean on all sides. $15 goes a lot further at brown bear or any other drive through car wash I've been to. I really have no idea why people line up here - I imagine it's only because there's nothing else comparable in the immediate area but I'm finally at the point where I'm done wasting my money here and would rather drive around with a dirty car until I pass by somewhere that will get the job done right.

Visited this location a few times. Near a liquor store. Car wash is spacious, had what I needed for…read morewashing my car. Water pressure is high so be cautious on older cars as it can peel off the clear coat and paint. Sits a little lower than the main road. Vaccum station also available. Wish there were locations up north.

I have used Brown Bear for years off and on and was reintroduced when I had my truck serviced at…read moreWay Scarff Ford and was given a free car wash coupon. Even the economy wash gets a 9.5.

I have been a long time customer and have received great service. I recently had exceptional…read moreservice at the Arlington location with Kayden (manager) and his staff. There was a brief issue with my account but it was quickly resolved. Kayden was polite, helpful and went out if his way to follow up with me. Thank you Kayden and Arlington Wet Rabbit!

Took advantage of their Veterans Day free car wash special, chose the Shine package ($20 value) and…read moreoversll the car came out shiny! They did have an attendant that pre-sprays the grill and back of the car (no scrubbing or brushing). The kids had fun through the wash, lots of fun lights and colors. One thing I did miss that my go-to small car wash does was a quick towel wipe down at the end. It really does make a difference with the water spots and drips. I do appreciate the specials they run, like today giving the opportunity to try this new car wash, and the creative events they host like the haunted car wash during Halloween. I look forward to future creative things they come up with!