The staff was so nice and helpful! I decided at the last minute to rent a bigger vehicle to make a…read moreday drip for a funeral that was held up in the country. I got a 4Runner and it was perfect. I was happy I did the sun was out but the snow was still on the ground! Safe trip a return was quick and easy! They have a good team at this location!

Lee's Summit Neighborhood Branch is highly recommended to RUIN your weekend plans. After calling @…read more10:45am to confirm a truck "RESERVATION", I arrived and was told reserved truck given to another customer due an emergency. Agent said he couldn't give me another vehicle because Enterprise had "RESERVATIONS" for those vehicles! Guess branch only honors certain "RESERVATIONS" ... As I waited, another renter shared a similar experience with a reservation for a 18-passenger van @ the branch. Terrible Enterprise customer service!! On 6/9 branch manager said my rental was handled in accordance with Enterprise's Roadside Policy. ***Important Notice*** He defended the agents' actions & commented that giving me a vehicle auto on the lot would have caused a domino for other customers with "RESERVATIONS"

Hello, We rented a…read morecar in Lee Summit and just wanted to say that TrayJon Bagby was the most professional and genuinely kind person we met this trip to Missouri. Thank You Very Much Tray!! Karl & Yuko Huneke

If I could give 0 or negative stars I would. As per most of these reviews, we booked an SUV for a…read morecruise 3 MONTHS in advance, confirmed 2 WEEKS in advance, and showed up the day of to NOTHING. They didn't have our vehicle. They refused to upgrade us at no additional charge for THEIR screw up. What they did do was try to upcharge us into a larger vehicle bringing our rental from what should have been $465 to $1000!!! No apologies, no remorse, no correction, no compassion. Just give me your money. I asked about a Chrysler Pacifica as a replacement that was there sitting on the lot. They said that vehicle was already booked out to 3 other people and they had to decide who was going to get it! Shadiest of shady practices. These companies need to be held responsible for things like this. Do not use them. Put them out of business! Now WE are left scrambling for a rental to get to a cruise that leaves in 2 days because of these pieces of sh*t.

This place is quite friendly in handing me over a loaner car on behalf of Ford next door. I took my…read morelittle green fiesta in to have her clutch and seal replaced and they held the car for about 4 days. In the mean time they sent me over to Hertz to pick up a newer model fiesta to use for work and school until I got my car back. The inside of the store could use some dusting and cleaning, but the staff were really attentive and friendly. Thanks again Ford and Hertz for working together to ensure my satisfaction during a stressful time! Also, Silly me ended up forgetting my garage door opener inside the borrowed Fiesta but they kindly handed it over to a service Rep in Ford to wait for me. I called in a panic hoping it'd be with them and they knew I'd come looking for it!! Thank goodness haha.

Hertz had the car we requested, Clean. it was ready to go. The employee was Eric Rex…read more Made our trip great. Unlimited miles is the only way to rent. Thank you. Linda

Absolutely love this location. Sally, Stephanie & manager Leanne were amazing!! Friendly,…read morecourteous, & so very helpful! We were looking for gray recliners for Christmas presents for my husband & I since we haven't had new furniture in a long time, due to helping our son get through his Master's degree program. We live in Lee's Summit & went to the 350 hwy. store in Raytown first. The manager, Phil was rude, acted like he really didn't want to help us, as if it was an inconvenience to him! There were no other customers in the store, we asked if he could help us with finding another store that could meet our needs & he stated,"We don't have Wi-Fi!". So rude & hateful, it disgusted me he works in customer service! I'm thankful for the ladies at this location, they were a pleasure to work with & we bought 2 beautiful recliners! If you're needing new furniture, appliances, etc, please give this location your business! God bless them

Our experience was not the same as the other reviewers. Kenny was kind to us and helped us get a…read morecar when there weren't a lot available. He gave us a great rate and made sure we were taken care of.

0 stars just like the other reviews. I walk into the desk clerk on FaceTime with her family picking…read moreout Christmas gifts and talking to the costumer in front of us about alcohol and restaurants or where to eat for new years instead of actually working! Some people cannot keep side conversations and non-work conversations outside of other people's times. Unprofessional and seriously frustrated. She also mentioned my husband is my father, he's a couple years older than me and there is no way he could have a 27 yr old. Commenting about how it sucks to ask men for stuff which I shrugged off because it seemed like she was extremly bitter about not having someone in her life. On top of that, she charged me 700$ for insurance she told us was 300$ three times when asked how much it was! She commented we were there still there at 5:09 but she wasn't giving us the keys because she was screaming in the back at someone and we could hear it from the office. Her name is Alexis Chiers. She called me from her number and told me my rental is ready yet when I got there she acted as if she never called me and as if my husband wasn't there three times already. If this is a manager trainee I wonder who the actual manager is! I have video of everything that was going on and I'm going to corporate about this.

Our family has been renting from this location over 10yr . Cars are always clean & ready as…read morepromised. Having Avis in town is a terrific service as we go to the airport often & renting 1-way is far less expensive then parking at KCI or using a car service.

This is our go-to car rental location. The staff here are outstanding. Very helpful and friendly…read more I've never had a negative experience here and look forward to continuing to do business with them.

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

Do NOT do business with this company. I rented a car from them to take on a camping trip. I…read morereturned the car on time and in perfect condition, while also fully vacuuming out the Interior of the vehicle before returning it. They then proceeded to charge me an extra $150 for "pet hair" in the vehicle.... There was never any sort of animal in it or even anywhere NEAR the vehicle at any point during my rental. If you enjoy being robbed, go through this Budget. If you prefer being charged the agreed upon price for what you are purchasing. Go somewhere else. ANYWHERE else!! The only reason I gave them 1 star is because you can't leave 0 stars.

The woman working there this morning was an absolute nightmare. She told me because I don't have a…read morepaper contract (was never given one) that the car needed to be returned to Avis. I took the car down the road to Avis and they said Budget would need to receive the car and close the contract. I took it back to Budget and she threatened that because I hadn't closed the contract at Avis, I would be charged for every moment that the car sat on her lot at Budget. I tried to get the keys back from her and she wouldn't give them back, she even closed the sliding door on my face when I insisted she give me back the keys. Completely unprovoked, she escalated our exchange to an aggressive state that I haven't experienced before with a person in a customer service position. I even considered calling the police because she withheld a key for a vehicle she said was still in my possession. It resolved with her doing her job and accepting the car and closing the contract - but this was after an hour of driving back and forth between Budget and Avis on Noland Rd. It was so unnecessary. I hope no one else has to go through the same. Her employment there is a very bad look for Budget.

We flew into KC needing a rental car but experienced a little hiccup when my husband's wallet was…read morestolen on our way out here. Alex Conley was extremely helpful throughout the process of cancelling our Hertz reservation and rebooking (because the original was booked using a credit card and ID we no longer had ). We ended up rebooking a car for a day later than our first reservation and Alex was friendly, understanding and got us a car for the same price as before. Needless to say, he made our rental experience easy and seamless, amidst a lot of stress, which in turn meant we could enjoy our road trip honeymoon that much more!

APRIL 2026 - CLOSED LOCATION…read more Your reservation may send you to this address, but the location has been demolished, literally.

I can't say enough how amazing Dennis and Dylan were to us! We were stuck in the middle of nowhere…read morewith a flat tire. We couldn't get to the shop until after 10pm and they met us there! They were able to patch our tire and get us back on the road. I've not experienced this kind of customer service in a REALLY long time and truly appreciate it!

Ran out of gas in Missouri and Meyer Motors was dispatched by Geico. The man who brought us gas was…read moreabsolutely wonderful and way quicker than they said he might be. Hope I tipped him enough!