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    Hertz Rent A Car

    2.0 (22 reviews)
    Closed 7:30 am - 5:30 pm

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    Budget Car and Truck Rental

    Budget Car and Truck Rental

    2.0(9 reviews)
    0.1 mi

    This was the worst experience we've ever had at this Budget. ( We rent from this site every time…read morewe're in KC). We scheduled a 30 day rental for a full size car, with a premium upgrade. We got a Trax. The TRAX is THE MOST UNCOMFORTABLE, NOTHING premium about the TRAX. . You had to manually pull the seat forward or backward and still had a difficult time seeing over the dash. The cruise control wouldn't release.We asked for a different vehicle the next day after driving it around KC . Also, there was garbage under the seats from the previous renters. They said no, we'd need to go to the airport, because that's where they get their cars from. We went to KCI and they said they had no cars to trade. There were 3 of us traveling over multiple states over a 30 day time frame. We paid quite a bit of money for this, and it was horrible. No room for luggage. The seats are basic seats with minimal padding, we felt every bump in the road. VERY loud road noise. We have rented MANY vehicles over the last 40 years, and this was the worst. We have always had great customer service at Budget on North Oak, but not this time. Makes us think different for the next time.

    Really great experience with this car rental company. On Friday night my car broke down and no…read morerepair shop could fix it until Monday. I needed a rental and had no reservation. The lady at the counter was able to get me in and out quickly and efficiently! I told her I might need the car past Tuesday which is when I said I'd bring it back, she said if that ended up being the case to just call and they'd help me out! The car was a red Outlander that drove extremely well and was in great condition. Overall I would highly recommend!

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    Avis Rent A Car - 4 desk agents.  21 people in line.  Only 1 of the agents was actively helping customers waiting for over an hour.

    Avis Rent A Car

    2.1(25 reviews)
    6.2 mi

    I always rent my cars for work here and won't go anywhere else. The owner, Richard, always…read moreremembers me and what I prefer. Today, I was running behind and showed up late for my pickup. I didn't realize on Sundays they close at 2. My fault. But they still helped me out even though they were closed. My check in's/out's are always quick and the cars are always clean!

    Avoid Avis if possible and rent from Turo or another rental agency like Hertz…read more The desk agents are content with allowing 21 customers in line to wait for over an hour while they played on their phone or browsed their computers and gossiped to each other. The one at the far end would ocassionally yell. "anyone in line a preffered customer?". When noone responded she continued to return text messages on her phone instead of helping waiting customers who were not "preferred". We were all delayed by more than an hour waiting on their agents and yet, when I returned the car 2 hours late due to traffic after a 20 hour drive for springbreak, they charged me a 50% fee (1 addt'l full day rental). They then advised me they would be waiving the $20 "late fee" as a courtesy. Ridiculous customer service and policies. They take the car and re-rent it the other 22 hours they had possession of the car early and then charge you for the full day usage. And, the off-shore, impossible to understand customer service line is worthless and simply recites the offial policy and then tells you that you understood the policy and they will not do anything to be reasonable in their approach to the situation. Terrible business operations.

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