Reserved a truck online showed up informed that the other person hasn't brought it back. They…read moredidn't call him till I was standing there at customer service. reading the reviews. It's not the first. Enterprise representative calls to check on truck returning-... employee says" I just called and left a message well that was pretty effective, wasn't it as I was standing at the counter should've been called like an hour ago

Dealing with Enterprise, as a whole, has been a NIGHTMARE. I called to reserve a car, while mine is…read moregetting warranty work done. I asked what the charges were. The customer service agent told me ONLY that there would be a $300 hold on my card. That's IT. I knew there would be a fee for rental, but what I understood was that would be paid when I returned the car. I then talked to a associate at the store. He told me the same thing, "$300 hold on my card". Again, NO mention of the actual rental fee. I got dropped of at the location and went through the process. The agent I talked to was gone, but the two I talked to were friendly and professional. The charge then became $650. No one could explain why I am paying the whole fee AND a deposit, but I'm there stranded 20 minutes away from home. The car was dirty on the inside, and someone had CLEARLY been smoking cigarettes in it, despite "No Smoking" stickers throughout the car. I paid the whole amount and went home. I called customer service. Some were helpful, most had a SEVERE language barrier. One agent told me that the "regional manager" would call me "right away". It's been 36 hours since then. No call from anyone. I called again yesterday, the "regional manager" would call me, but they are "very busy". Doing what, running reports and merchandising a store? NOTHING is more important than a dissatisfied customer. I then talked to an "escalation agent" at the customer service number who was INCREDIBLY rude. She talked over me, and when I asked her not to, she had NOTHING but attitude for the rest of the call. This is a person whose job is dealing with dissatisfied customers. I was never rude to her and I NEVER raise my voice with CSAs. Despite my blinding anger with the situation, I remained courteous, but I ended up hanging up on her for her TERRIBLE entitled attitude. My wife is a nurse, she has to be at work. We have to have this car until ours is fixed, but if I had it to do over, I wouldn't step foot into ANY Enterprise location. The only reason I gave two stars is the two young men at the location were friendly and professional. Barring THAT, I wouldn't rent a pair of rollerskates from ANY Enterprise, and YOU SHOULDN'T EITHER.

Avis in Lawrence has provided us with so many rental cars in the last 2 yrs. The Manager Abdi is a…read more"get it done" type of manager. He and his team, work hard to provide clean, trouble free car rental experience. I not only recommend them, I want to thank them for all they do.

Our family has been renting from this location over 10yr . Cars are always clean & ready as…read morepromised. Having Avis in town is a terrific service as we go to the airport often & renting 1-way is far less expensive then parking at KCI or using a car service.

Thank you thank you Kansas City Avis, no matter where we go. Avis is always our go to. Phenomenal…read morecustomer service this afternoon, love the energy.

Sara was so helpful and efficient!! I appreciate how she got me on my way so quickly. Great…read moreservice!!

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

Because there was no o e available at the booth there was no way to change my car so I had to…read moreaccept what was assigned. The car that I received was Banged up and had dirty seats. It drove well and had good mileage but still I wouldn't want a client I. The car sitting on stained seats. NOTE: this is not the first time with Avis. No instructions for key return after hours so I started walking toward the rental area and a security guard stopped me and said keys should stay in the vehicle. I told him there were no instructions posted anywhere but turned over the key to him. I hate renting from Avis and will only do so on a pinch.

Avoid Avis if possible and rent from Turo or another rental agency like Hertz…read more The desk agents are content with allowing 21 customers in line to wait for over an hour while they played on their phone or browsed their computers and gossiped to each other. The one at the far end would ocassionally yell. "anyone in line a preffered customer?". When noone responded she continued to return text messages on her phone instead of helping waiting customers who were not "preferred". We were all delayed by more than an hour waiting on their agents and yet, when I returned the car 2 hours late due to traffic after a 20 hour drive for springbreak, they charged me a 50% fee (1 addt'l full day rental). They then advised me they would be waiving the $20 "late fee" as a courtesy. Ridiculous customer service and policies. They take the car and re-rent it the other 22 hours they had possession of the car early and then charge you for the full day usage. And, the off-shore, impossible to understand customer service line is worthless and simply recites the offial policy and then tells you that you understood the policy and they will not do anything to be reasonable in their approach to the situation. Terrible business operations.

I have never had an issue at an Enterprise until I came across this location. The worse customer…read moreexperience ever!!Made reservations and checked in the previous day for no reason I guess, still had to wait over 40 min for our car. Don't recommend this location

I rented a car here after an accident. the insurance company took care of setting up most of the…read moretransactions. But once I got to this location, the customer service was great. there was a little bit of them trying to upsell me. they even got me a free upgrade. but I was out of there in about 20 minutes. I came back after my trip and had re-rent another vehicle and again had a good experience with their customer service.

The great customer service I got from Sara at the MCI Avis location was second to none…read more She was very helpful and made the rental process very easy. I just became a loyal customer and will definitely recommend my friends doing business with Avis as well.

Another successful rental from Avis, this time at the Kansas City Airport. I reserved my rental…read moremonths ahead from Avis' website. Being presidential club member, I received upgrade for the rental that was a newer SUV, less than 6,000 miles. The rental area is separate from the airport terminal, but free buses run every 4-5 minutes. The Avis is pretty nice that even has a good sitting area with couches. The car was ready for pickup, so I didn't have to go to the counter. The car was parked at the designated spot, perfectly cleaned, all features fully functional. I used the car for four days. We drove it for about 500 miles. There was no issues with the car at all. On the day of return, I filled the gas tank and took the car to the designated drop-off area. The return was processed in couple of days and I got the receipt in the email. Overall was really happy with Avis rental again.