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Avis

1.7 (236 reviews)
Closed 8:00 am - 10:00 pm

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Lauren W.

Easy check in experience. Picked up my car right away and was out the door within minutes. The staff assigned me a Hyundai EV, and I enjoyed driving it. Easy drop off process as well. No issues.

Alicia W.

I pick this Avis location due to the pick up and drop off times. They also close at 1am which is another plus, however you have to be careful when dropping your car off here. I've been charged twice for a late fee for car rentals I brought back by the drop off time. I will say they are very good about accommodating me for rental upgrades due to my Avis presidential status. The Avis Prefer counter is normally closed when I pick my cars up but they were open this night. You also have to be careful with the electric cars, they don't tell you if the car you're picking up is a gas or electric car. Which I feel is very important decision on what the person is renting the car for. I only recommend renting from location if you're picking up or dropping off outside of normal Avis business hours.

Thumbs down for this location.
Cherelle G.

I'm super disappointed in this location. We had a rental car reservation and they are supposed to be open until 2am. We showed up at 1:56am (our plane was delayed) and lo and behold, the people decided to close up shop early. So here we are, with three young children, staying "the night" in the rental car facility without a car. All customer service at their 1888 number said was, "we can't help you. You'll have to wait until the location opens back up at 7:30am". Yup that sounds like a grand time with three kids in the middle of the night to do. Ridiculous. If you say you're going to be open until 2am, then stay open until 2am. Also-- see image for the false advertisement. It says you can scan the QR code to pick your car, skip the counter, no contact and express exit from the lot. Lies, lies, lies. I went through the process and it says "now go to the counter and the customer service rep will have to give you your keys". How is this considered "no counters" or "no contact"?!?

Amos S.

Rental cars, nation wide, are subject to the level of care that the renters have in stiff that will be used by others (i.e. consideration of others). Well, you don't need special glasses to note that in this day and age, every single person is totally out for themselves, and themselves only. So, you'll have to just (sadly) expect and assume your rental car is going to have been beat up. And yea, sadly, because remember about 2-3 decades ago when rental cars were actually "nice"? Like it was fun to rent cars. The newest models, well taken care of ... sort of like a preview for a car you might want to buy. Anyways... people today are the worst and they treat things they own terribly - so imagine how they treat something they don't own? I had no choice but to use Avis. I typically use BUDGET, and have had decent results with them here in KCMO, but I travel (and rent cars) on behalf of the Government and the Government required lowest logical costs when selecting hotels, flights, cars etc. This trip, after having completed 6 other trips here quarterly... AVIS out of nowhere was the lowest logical cost. So I had no choice but to use them. I arrive at airport, grab bags then head over to Avis. Now then, I have to select "intermediate", again, lowest fare, but I already know for a fact intermediate is small - like they also have compact and sub compact categories, right? But a Toyota Corolla (yea the TINY Corolla), is considered intermediate... so wtf is a compact???? Anyways... I know this is too small because as usual, 3 of us (all adult men with 1-2 bags each) had to share the one car. So I explain to counter, hey guys I can't reserve any higher than intermediate, but can I get something bigger due to situation? The Avis counter was not even acknowledging my request. They kept just repeating "you reserved an intermediate sir". Ok cool. Toyota Corolla it is. I go to get the car, way out in the lot (not in the covered section where the "fancy" sedans and SUVs that definitely were available were. And as soon as I get in the car, it hits me - SMOKE. Dang it. Nothing worse than that stale smoke smell. And then, as I decided "whatever - I'll just have the lady note it on my way out"... the lady on the way out didn't even ask me for the initial inspection and just waived me through from her little movie watching shack. I had also noticed, and lends to the smoke smell, to giant perfectly round holes in the front seat. Burn holes at that. So I exited, made a left, and turned right back into the return. At the return, I showed the guy the burns, had him verify the smell, and we noted the car was missing fluids (like no wiper fluid at all). And he was like my gosh so sorry - go get another car. Went back inside, now having had to unload my luggage again, and went back to desk, waited in line again, and started over. Same guy even - so I'm like sure - he will remember me from 10 minutes ago, he will feel bad on behalf of Avis for giving me a car that was unfit for service, and now he will give me a car or suv I need to accommodate my colleagues and I. I mean, I didn't make up the smell, the fact it didn't even have fluids, or the burn marks (and I sure was not going to be put into a situation where I was charged for that)... but when I got to counter and explained it, and had the Return clerk verify it - the same guy didn't even apologize, but instead kept insisting "you reserved an intermediate sir". I was like wow - not even a "sorry I have you a car that was damaged" - NOTHING. So, back to the intermediate I go. This time, HONDA HR-V. Even smaller somehow than the Corolla. And wow - I feel as if whomever had it last, stuck their index fingers in a small jar or honey, and then stuck it in a small jar of Vaseline, and then proceeded to use said index finger to touch of single button in the entire vehicle. And then just to make sure we knew of their or presence, they added water spots and sandy / linty / dusty shavings to every single piece of plastic and cup holder etc - again, people don't care at all about you; only them. So, why give Avis a 1-star because someone else dirtied the car? For one, because of the service provided as mentioned above. And two, I mean, CLEAN THE DANG CAR AVIS!!!! Wtf!?!?? I'm really displeased with (people) and Avis At Kansas City International Airport

Genesis
Sean L.

I've been having a lot of issues with Avis recently but this rental went perfectly. I was assigned a Kia Forte but the app let me switch cars. One of the options was a free upgrade to a Genesis, Hyundai's equivalent to Toyota's Lexus. It was a great ride. Just be aware when leaving the lot that it may take a while if they're busy. Avis hasn't quite figured out checking people out in a timely manner yet.

There's probably at least 50 people in line and it's not moving fast. Do I want insurance? Maybe because now I'm angry and tired

Not the line I want to wait in at 1 in the morning. I have a prepaid reservation and everything and here I stand

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16 hours ago

Reserved car and when got to the counter they said it was 1 1/2 hour wait to get the car. So unacceptable

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1 month ago

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10 days ago

I rent a car in Mexico and they charge more for the car.... im not recommended

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Page 1 of 6

Ask the Community - Avis

Review Highlights - Avis

It helps I guess being an Avis preferred customer.

Mentioned in 3 reviews

Read more highlights

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Hertz Rent A Car - The rental counter.

Hertz Rent A Car

(162 reviews)

Just so you know Dollar car rental is really Hertz. Not sure why they haven't gotten rid of the…read moreDollar brand altogether. Maybe it's like Truist is the new Wells Fargo but they never had the budget to change all bank logos! Okay am digressing. Always long lines at the rental counter but at least there were about 3 people. Rates are great, you get to choose which car based on the category you rented. Their compact car was a Kia and it wasn't compact at all for my needs - clean, no smoke fine odor or sweaty sucks odor even with linen car seats. The car I rented already had 100k miles but ran fine without no issues and good mileage per gallon. Car return was also smooth.

Had our rental from Hertz via Priceline for the best rate. From Thursday to Sunday, it was about…read more$150 total for a Ford Explorer SUV. As far as Hertz was concerned, I had completed and uploaded forms including my license so that I could "skip the line" and go straight to my rental and be on my way. This did not happen. Once I landed and got an email/text to click here for telling me what car to go to, it advised that my car was not ready and check back in 15 minutes. Then it still wasn't ready. I had to go in line which, thankfully, only had two people in it. After some computer shenanigans checking my reservation, I was told that they still had to prepare a car for me and to wait at the chair area. About 10 minutes later, the car was finally ready. Drove fine and got us where we needed to go. Although I did not pay extra for Sirius/XM, the car was equipped with it which was nice. Returning the car before they opened was easy enough just parking it in their lot where I was told to and just leave the keys. Very uneventful. So overall, some problems with the actual obtaining of the rental but otherwise no issues.

Dollar Car Rental

Dollar Car Rental

(83 reviews)

I rented a suv 4/22 to 4/27 at MCI airport. When I went to get the car after checking in at the…read moredesk, it had two pretty good size dents. One in the driver side door and the other in the driver side passenger door. This vehicle should have been decommissioned, it was embarrassing to drive. If this is how Dollar rental treats there customers, then I will not use them again. VE

Dollar Car Rental out of KCI is a very reasonably priced vehicle rental company to utilize if…read moreneeding to use a car in Kansas City. I used to live in Kansas City for 20 years so I've never needed one until now. If you're flying in, simply cross the street to the shuttle then take it to the rental station. From there the signs will lead you to the second floor. Please note, Dollar works out of the Hertz office so head there. As for the rental price I believe mine was $30-$40 a day without opting for insurance. I'm not sure why but I had a ton more paperwork to fill out even though I did so online, this slightly irritated me as I was in a rush. The clerk was nice and tried to smooth things over, so I'm appreciative of that. As for the vehicle itself I opted for a Nissan Rogue. The SUV was very clean however a bit older. In that it had no regular USB ports nor independent navigation on board. Luckily my phone was fully charged. Returning the vehicle I thought would be a little more cumbersome but proved to be fairly easy. Since I was dropping it off at 5am and they don't open till 7 I thought there would be an issue, but I'm happy to report that wasn't the issue. Simply pull through the gate and a gentleman points you where to go, leave your keys in the vehicle then off you go. Overall, I think the whole rental experience wasn't bad at all. They were professional and quick - minus the paperwork. The process to purchase and drop off was streamline and I had an email with my receipt within 1 hour. I highly recommend using them if you need a rental while in Kansas City.

National Car Rental

National Car Rental

(203 reviews)

Great service again at this location…read more Nicole manned the counter. She was pleasant and thorough as last time. I happened to inquire about an upgrade and keeping the car longer which she was more than happy to look into. The upgrade was more reasonable than keeping the car longer so we got an upgrade to Jeep Wrangler. Upon getting out to pick the Jeep options were plentiful. The manager m, Erica, was outside assisting customers with their rentals. She too was friendly and accommodating. The car was satisfactory and enjoyable for our trip!

I reserved a car 4 weeks ago. I show up to Kansas City airport to pick up my car and there are. No…read morecars and no attendants. I exclusively rent through National because I like the idea that I can walk straight to the car and leave. Well it when there are no cars. I uber to the city, $60, I call first thing in the morning, the attendant indicates someone will call me within an hour. Does not happen, I escalate and a lady at the reservation desk makes me a reservation in another city, I uber there, show up and they don't have a car for me because they need to honor their reservations since mine was made "20 minutes ago." Call customer service again, they tell me that "a reservation is no guarantee of a car and that calling over and over is not going to change the fact that they don't have a car for me." This after the escalation desk made me a reservation for noon on 6/12 at the Gladstone store. They tell me they might be able to get me into a car tonight, all while I am missing my daughter's softball games, needing to pick up her mother and grandmother at the airport tonight. Initial reservation: 1377627849 Escalated reservation: 2087141517

Budget Car and Truck Rental

Budget Car and Truck Rental

(121 reviews)

I booked a trip to KC. My plane landed at 9:30. I realized that they were closing at 10:00. I tried…read moreto call to let them know that I was on my way but there is no direct line to the counter. I also listed my flight information on my rental agreement. Which is very frustrating. I stopped at a counter at 9:45 and asked if they typically close or do they wait for late arrivals. I was told they would wait. I got on the transportation to go to the rental center. I arrived there at 10:07 and no one was there. I was left stranded with my 2 kids. I had to then rent a car from Avis in desperation to get to my destination. I went back to the airport the next morning where the manager apologized and tried to reverse the charge but struggled because I prepaid. He said he adjusted the charge. Once I brought it back I noticed a charge but was told that was just a hold. That did reverse but I was never given the adjustment as I was told. I also tried to call to pay for my tolls in Kansas but was told I couldn't because the rental company will not allow. No one asked me about tolls or asked me to add that to my package. I don't travel to Kansas City often so how would I know this process. I was very unsatisfied and do not think I will be using budget anytime soon. Which is disappointing. Being left stranded was not a good feeling.

This place is bad. Mainly writing this to stop using budget here. They didn't have my reservation…read more(a standard) basically told me i had to take a minivan or i could pay 20 more dollars per day for a luxury upgrade. Told them no. Then tried to make me sign on an additional late fee agreement. 75 if I'm late on top of the day rate. The gas was not completely full. Be careful with this place

MCI Car Rental Center - Accused of trampling mud in to Avis's dirty rental car while producing the NFL Draft in a clean, dry environment of Kansas City.

MCI Car Rental Center

(36 reviews)

Because of a Southwest computer glitch (was it really nine years ago?), my original flight from…read moreOakland to St. Louis by way of LAX was canceled, and while my dad got on his flight from LAX to St. Louis, which was supposed to be the second leg of my flight, I had to scramble to get on some flight, any flight, or else risk returning to the airport the following morning, and that would mean my dad and I would miss the Dodger-Cardinal game, the entire reason we were vacationing in St. Louis in the first place. So I eventually chose Kansas City and arrived so late (1:47 a.m., 2:28 a.m.?) that the rental-car center was closed. Yes, I spent the night on an uncomfortable bench in the airport. I set my alarm for 4:30 a.m. or whenever the shuttles from the airport to the rental-car center started running, except I wouldn't need that alarm, because I wouldn't be able to sleep much anyway. (I ended up going to an airport Burger King, which opened before the rental-car center, and waiting it out there. The shuttle was fine. When I entered this place, I just couldn't believe it. Why so many escalators? Why the second story? Did the rental-car center double as a mall? As an airplane hangar or NFL indoor practice facility? Nope. There is all this space, and the different car-rental agencies are lined up against the walls, like in most places. But rather than a single large wall or even two walls, this place has three! Plus a whole hell of a lot of empty space in the middle of the floor. Because? No one really knows why, actually. It's a total mystery. I asked my agent, who was very friendly, if yawny, for this early in the morning. "Does it ever get crowded?" I asked. "Sometimes," she said, "but it's never full." Indeed. How could it be full? I had my one-way rental from Kansas City to St. Louis in a flash, and I was soon navigating unfamiliar Missouri highways on my long trip to St. Louis. It's fine. It's very clean. But what's with all the open space? Is this like a built-in subsidy for the floor-cleaning-solution industry? They must spend so much time cleaning and buffing these floors.

1 booth to check out from all car rental agencies. 7pm, 12 cars in line and 1 booth opened(see…read morepic). Over an hour just to leave the parking lot. One guy said someone called in sick, then I found out because they sent the other person to lunch. Ridiculous, faster to take an uber.

Avis - carrental - Updated May 2026

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