We made a reservation for a vehicle 4-6 weeks out from when we needed it and the online checkin…read moreprocess was completed on time. When we arrived, we were told our vehicle needed an oil change and would be getting a different vehicle but that vehicle needed cleaning. Then we were told the original vehicle didn't need an oil change. When we went to look at the original vehicle, it was dirty inside. We sat in the lobby for several minutes while the vehicle is cleaned. Our quick checkin is taking over 30 minutes.

would be zero stars if possible - they let you make reservations both on the phone and on the…read morewebsite and then call right before pickup time and tell you they have no cars - repeatedly - then they say they will put you on a call when car will be available and then never call - ignore the Enterprise follow up claiming they want to hear about my issue - they don't - they want my reservation number which I have been told twice would be sent both to my phone text number and my email / neither time did I get it despite getting spam so I know they have the right info - avoid this disaster of a company at all costs Update - despite requesting a call when available, unless they call after 9pm on Sunday, it will be 4 days and counting tomorrow to get a rental from Enterprise car rental in Lawrence Ks - what a fabulous display of incompetence

I wasn't pleased with the Lawrence location this morning at all. I made a reservation online and…read morehave reserved vehicles from this location before with zero issues. Go in to pick up my car and was asked to show proof of address. Nothing I had with me was suitable. I didn't have the utility bill they requested. My additional driver was going to use her credit card and we were then quoted 2 different prices as a hold. The blonde working wasn't helpful at all.

I had a great experience. I showed up 30 minutes early and…read morethey were super accommodating and nice!! The last who checked me out was helpful and I am grateful!

I worked for Academy Cars in 2019 as the Inventor and Purchasing Manager. I worked in the tower…read moredirectly with Lonnie and BJ (bj for a short while) and let me tell you how much of a crook Lonnie Blackburn is. oh my GOD people it is a blessing that they sold the dealership. I'd be booking out cars to purchase for our lot and I'd flag the ones with frame damage or other major issues, and Lonnie would tell me "it's fine" "who cares what they drive as long as I get paid". I quit one time and Lonnie told me to sit my ass down, shut the fuck up, and book out cars. There are about 100 other stories I could tell of the HORRORS of Academy Cars. I quit on a dime as soon as the dealership sale went south in December of 2019. lord help the folks that purchased here. I tired to make it better, but it was a swamp that even I couldn't fix. I am sorry yall.

They sold my husband a lemon car and when we came back to trade in the car for a newer one , they…read moretried to get me to buy a car I didn't want , wouldn't let my husband trade in his car he was sold by them , they stalled on us being able to trade in the car continued to tell us that we needed to fix the car before they would even consider taking it back , academy cars stalled so long until they were bought out by the new company , now the new company doesn't even honor any previously made agreements with the old company because they knew that academy cars sold lemon cars to customers.

We were recommended to try Affordable Limousine for my birthday trip to the KC area. My boyfriend…read moresurprised us with the white hummer limo and we were pumped, until we got in the limo that is. First off, the ride arrived 30-35 minutes late, and as we got in we were greeted by a musty smell. This specific limo can seat 16 but as seven of us piled in we realized it how warm it was inside. It was about 95 degrees outside and probably 80+ degrees inside the limo-- the air was on high but only half the vents blew air and the air being blown out was not cold. After complaining for awhile, Larry tells us if we do not travel long distances then the air conditioner does not work properly. The air was the most frustrating part of the day, especially with the price being paid for the ride but the limo was in extremely poor condition and not clean. Larry is a decent guy, but the limo was lacking and in embarrassing condition.

I use Affordable Limousine Service multiple times a year for personal and business use. When…read moreflying, the last thing I want to concern myself with is driving to and from the airport... and parking at the airport? Forget about it. Larry and his team at Affordable Limousine Service are extremely reliable. When I get off my plane in Kansas City, it is so comforting to know that my ride is there waiting for me. No matter the temperature outside, I'm headed home in a cozy vehicle within seconds of stepping out of the airport terminal. Service and cost can't be beat in the Lawrence area.

I've been taking our cars to Rick since 1995. Honest, fair, and straight-forward service. Best in…read moreLawrence.

Wow, what a jerk the guy was who answers the phone there. ZERO customer service skills - I've had…read morebetter service at drive thru fast food places. Just called them to schedule the replacement of the compressor for the A/C in my SUV. When I told him what I drive he just cut me off and said "Nope. We don't service those." and hung up. Not sure how they have so many good reviews (which is why I called them to begin with).

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.