I have been renting with this Hertz location for several months this year and they are great. No…read moreissues with car supply and no long lines. I have tried other branches in the area but this one is the best. I love working with Trevor and Elijah. They have provided me with excellent customer service and assistance.

This is the worst place to rent a car from. My wife reserved a seven passenger SUV two days in…read moreadvance for a funeral out of town we were supposed to attend when we went to pick up the vehicle there was a woman ahead of us that the agent Jessica was helping. The lady who Jessica was helping got upgraded to an SUV our SUV we were supposed to rent. When it was our turn to talk to Jessica she was very rude told my wife and I to find a car ourselves and she couldn't cancel our rental. She threw a pamphlet at us with a circled 1 800 number on it we will never ever ever rent a car from this horrible unprofessional car rental agency ever again

Hey Avis, can you help out this location?…read more I'm truly a little torn on this review because the state of this Avis location I do not think is fully its own fault but rather a lack of resources. When you walk in I can only think to describe it as the saddest rental car location I've yet to visit. It's hot-I think the AC was out as there was a fan running in the waiting room area, it's visibly dirty, and the place just felt like it was in bad shape. The person working though was very kind and helpful. I could tell he was doing his best to run this place to the best of his ability perhaps despite a lack of resources from his employer. This is just an observation I will add as we did not discuss the state of this Avis at all. There was a hand written sign on the front desk that said no overnight parking which honestly really gave me a panic as I am accustomed to being able to do that when renting a car and had driven here, needing to get on the road in my rental very soon. I asked the gentleman behind the counter about it and he said since I was only needing one night it wouldn't be a problem but the spot he instructed me to park in was a fire lane which gave me some pause, but I went with it and ultimately I was OK. I will say though, had he denied me parking I would have been pretty upset as it wasn't stated anywhere online that there wasn't parking available and it's kind of hard to just throw that on a customer, in my opinion. Avis was kind enough to upgrade me to a bigger vehicle, and I was on my way! It was overall easy enough to get in and out but like I said, corporate needs to invest more into this location if it's going to continue operating as an Avis. It's just not up to the standards I'd expect.

Worst rental car experience of my life. Needed a larger vehicle for a family road trip with our…read moredaughter and her grandparents, so we rented an SUV with a third row. SUV looked ok at check out, but it was not very clean inside (definitely not cleaned as well as Enterprise cleans their vehicles). It drove fine to our house. I wiped it clean with Clorox wipes. The family who used it before us appears to have spilled a bag of popcorn all over the back. There were also many long human hairs on seats and floor. After I cleaned it, we loaded it and hit the highway, which is when the trouble began. As soon as we accelerated to get up to interstate speeds the SUV started shaking violently. Any time it reached a speed over 50 miles per hour. it shook violently. We called Avis, but kept getting redirected to a national call center. They said take the car to the airport but we didn't feel safe doing that. Next they told us to trade it in at an Avis location in South Johnson County. They assured us there were vehicles that met our needs there. We drove residential roads to get there, which took an hour, and when we got there they had no cars at all. The guy at the counter was perplexed as to why they sent us to his location. He said he had ten cars (no SUVs), but they all needed maintenance and couldn't be rented. Sounds like Avis doesn''t maintain their fleet very well at all. We called customer service back, but by this time they told us all of their nearby branches were closing. We ended up taking the SUV back to Merriam after it closed. Customer Service told us they were probably still going to charge us for one day of the rental. I have never seen such a poorly run business. National customer service is a joke. They couldn't reliably locate a replacement vehicle and then treated us like we did something wrong by renting their shoddy maintained SUV. So to recap, they gave us a dirty SUV that was not safe to drive on a highway, directed us all around town, which required us to spend 3 hours in the vehicle in Kansas City - not on our planned road trip - then told us we can't get a refund. We'll see about that. I will never ever ever rent from this clown company again. Hey Avis here's some advice: #1 clean your damn cars #2 maintain your damn cars #3 don't act like little bitches to your customers. I didn't think it was possible for any business to be worse than Budget car rental, but Avis proved it possible. This review is only a 1-star because Yelp won't allow users to leave zero.

Dalton handled everyone with care while I was checking out. There was an incredibly rude customer…read moreahead of me and he handled the situation with excellence.

I am completely done with this garbage company. I am left stranded because Enterprise loves to…read moreoverbook. And their condescending staff does not give AF.

Kris Baber was a great help during a situation where I had issues during a cross-country drive. He…read morewas very informative and saved the day for me.

Blamed me for tire damage that wasnt mine. I use them all the time but being blamed for something i…read moredidnt do was just not cool. Im gonna go somewhere else. Plus they dont have a keydrop any longer and its so inconvenent. Plus the person before me left trash in the center console and i didnt want to touch it and i get pinged for having a dirty car. When i rented the car and i walked in... the gentleman behind the counter was being rude to the customer on the phone that was raising a complaint. It made it very uncomfortable and awkward. Corporate in atlanta needs to review these complaints. Over the years i have had great experience at this location and love the low mile cars but this experience was just aweful. Until they fix things there are plenty of other rental car companies incan choose from

The car was not ready and yes, it was not clean. We had to wait for it to be vacuumed and…read moresanitized. The car had a right front tire issue, that was a constant nuisance. I had to carry a tire inflator and stopped 3 times to inflate that tire because of warnings. I called the 800 Avis number when we arrived in Steamboat Springs. That was an interesting call. She told me she couldn't help. I had to return the car. Please understand, driving down a wild road with no help for miles and we have a warning light going off and telling us in even more serious messages. Was the tire defective? A nail? Yes, it was appropriate that we had a reliable vehicle. When I contacted the airport, 30 miles out of town, he was very kind and said yes, he had three cars. So it is difficult to understand how the 800 help number could find no cars, but I could. We drove out, while on our vacation, and exchanged cars. Did I fill that defective car up with gas? No, I did not. Do you really think it was appropriate that I take a day to correct an Avis maintenance issue? I do not. I was billed for that gas. Yes, billed. That is ridiculous, is it not? When we returned the "clean" car, we filled it up with gas and furnished Sanka with that receipt. He told us that he could make no adjustment to our bill because we had pre paid it. Yes, since the 12th of April, Avis has been earning interest on the $1,300 bill I paid. And to tell me that no adjustment could be made because I have pre paid it is well, frankly, unconscionable. The only adjustments he could make was for the second driver charge. A charge which I shouldn't have had, because I thought this was booked through Costco and there was no fee. The Avis representative at the store told us, that if we wanted that changed we would have to book through Costco. Frankly with World Cup soccer in town, I didn't think that would be likely. There is nothing acceptable about the adjustment that was made. I never should have been charged in the first place. Will never use their "service" again

Isaaq and Rahul offered great customer service…read more When I was picking up my car there was a long line and they managed it efficiently and professionally. Drop off was easy too.

THIS location of Enterprise was the cleanest, most friendly, and helpful of several…read more"varieties/brand names" and various locations of rental car companies we've been in this past year. We were unfortunate enough to need to rent a car for several weeks both at the very beginning and very end of 2025. The waiting room accommodations here were much better than most, and the management was good. Although it's difficult to get anyone on the phone in any rental car location, when we did reach someone here, they were very helpful. And they quickly rectified any discrepancies on the billing that arose due to the several times we realized we'd need to extend our rental. If you're a member of Costco, I highly recommend going through their Rental Car and Travel Division, as you can get a discount and other considerations. And using Costco's credit card provided necessary insurance that our non-comprehensive insurance policy on our car with a salvage title did not. Check the rules and stipulations before renting. And ALWAYS double-check to get ALL your belongings out of any rental before returning! We overlooked a couple of small, easily missed items that we do miss!

Michael was incredible. We had a date and location change due to a medical emergency. He worked…read morewith us and got everything at the best price and in a win/win for all. Michael truly made our day after a rough few dates THANK YOU!!

This may have been a unique situation, but the pickup process was a little frustrating. Hertz was…read morevery proactive about texting me to confirm my reservation, yet when I arrived they couldn't locate it using the confirmation number and had to search by my last name instead. I also received a text the morning of pickup asking me to call, which felt unnecessary since the reservation had already been confirmed. The staff was friendly, but there were only a couple employees working on a busy Saturday morning, which led to some delays and limited vehicle selection. Not a terrible experience, just not as smooth as I expected...

Absolutely disgusting service. Through the other person's insurance I booked a reservation to be…read morepicked up at the car shop where I needed to drop off my car for repairs and they never were told that I needed a pick up. Not only that but I kept calling them while waiting for my pickup and they never answered the phone. Please avoid booking a rent at this location.

i always rent my cars from enterprise simply because of their customer service. it's pretty solid…read morein every major city that i have been to. this location is no different. from pick up to drop off they were professional and courteous. they didn't try to "up sell" me.

I have nothing negative to say so far about this location! I was picked up by a courtesy driver and…read morebrought to the rental location. My wait time was minimal and the driver was very professional and friendly. I was able to get in my rental car and be on my way in a matter of 10 minutes. I've had no issues with the vehicle and will update if any arise. I assume my review will stay at 6 stars!

Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

Customer service said someone will call me back about getting the OEM windshield before my Saturday…read moreappointment and no one had contacted me yet. I just spoke to your CS to hold and the line just cut off.