Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

By far the most outstanding service I have ever recieved!!! I had an appointment for an oil change…read moreand an hour after I had dropped it off, Derek called me to tell me they were already finished. I am truly astounded at the attention to detail that my car received!! They not only washed my car, but my floor mats as well! They rotated my tires, and did an incredibly thorough "27-point inspection". I'm completely blown away by the fact that they not only seemed to fix my passenger window that had started acting up-- but also the condensation I noticed in my tail light seems to have disappeared completely!! I look forward to returning for my next service, and I absolutely recommend the charming lounge with the very friendly puffer fish!!!

Update 4: I just recently dropped another $800 on a new purge valve and pressure release valve. Is…read moreit unreasonable to ask for reliable car? This place is run by the biggest liars ever. All they want is your money do not ever buy a car here. This is the only place I would ever wish to go out of business but if you're gonna scam people, you deserve it. Screw this place and every liar who works here.

The buying experience itself was smooth, and the staff was friendly during the sale. However, I…read morethink it's important for future buyers to fully understand the warranty limitations and not rely solely on a Carfax report. Shortly after purchase, the car developed engine issues. While I understand that certain components aren't covered under their warranty, this happened immediately after purchase and reinforced for me how important it is to get an independent mechanical inspection before buying even if the Carfax looks clean. I'm leaving three stars because the sale process was fine, but communication after the sale was lacking. My advice to others: ask detailed questions about what isn't covered and consider having the car checked out independently before finalizing anything.

Service here is always incredible. Isabella took care of me from the moment I walked into the…read moremoment I left.

Attempted to buy a vehicle from Baron BMW, was passed from Jenna to Ryan Bell. Received information…read moreon the vehicle and agreed to purchase with proof of funds ready on Wednesday. Ryan told us that he would be out of office Thursday, and that the vehicle would be going into the shop on Friday for reconditioning prior to sale. No word from any salesperson Thursday, no word on Friday. Multiple calls to Ryan on Friday and Saturday went unanswered. Calling the dealership on Saturday asking to speak to a salesperson somehow transferred me to Ryan, who then informed me that he had sold the vehicle Friday morning, now citing a previously undisclosed policy that sales cannot roll over month to month, even though we had agreed to purchase prior to the end of month. Save your time and money, work with an ethical and up front dealership.

I had been watching this dealership's inventory for many months. I finally was ready to drive down…read morefrom Topeka and check out their selection. I love that this is not your ordinary dealer in that there is NO pressure at all. They don't come out like vultures like other dealerships. I knew the vehicle I was very interested in beforehand so I test drove it. For the condition and mileage of their vehicles and the cost, you can't find anything like it anywhere else. Other dealers want way too much money for a high mileage/age car. I felt like my buying experience was stress and anxiety free. My title came in the mail a few weeks later and registration was super easy. I highly recommend them. Ask for Roman! Super nice man and friendly. Not pushy.

I wanted to give a great review to this dealership. I purchased a car from them for a great price…read moreand something was wrong with it and they did everything to make it right. I appreciate being treated fairly. Thank you!

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!

Trevor was very friendly and helpful. We were impressed by the speed with which everything was…read morehandled. ​

I will not be returning to Shawnee Mission Kia. Had a great experience when I purchased my vehicle…read moreyears ago, however things have changed since. I took my vehicle in for a simple oil change appt that was scheduled at 9:30 AM and was told prior to it would be 2-2.5 hours. After dropping off my vehicle I was told it would be finished at the end of the day because there were services not completed from the day before already ahead of me. Almost 6 hours later still no update and no vehicle. Very inconvenient unless you plan to sit at home on your day off while your car gets an oil change that should take approximately 30 minutes

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

I have been going here for years. Everybody is friendly and they do good work…read more There's been one situation that has felt shady and I did not like it. I had a part missing from my car. That was a safety recall by Ford. I had been asking about it for at least two years. Every time I take my car and I ask about that part. They just kept telling me that it takes a long time and it's on backorder. Finally I called Ford to ask what was going on and they asked about a case number. I told them I don't think I have a case number. They told me I had to go to Shawnee Mission Ford and ask them to do an evaluation of my car and make a case for my car. When I called Shawnee Mission Ford and asked for it for them to do an evaluation of my car and come up with a case number, they tried to talk me out of it multiple times and give me absolute lies for excuses. I insisted that they do an evaluation of my car and give me a case number. This is something that they absolutely should have done two years ago when this recall first came out. I was not getting the part because they were lying to me. I wasn't even in line to get the part! I'm not sure why they did not want to make a case for my car and get the part for me. I guess it probably has to do with not wanting to give away free labor. But it has left a bad taste in my mouth since then. After I forced them to make a case for that part, it only took about three weeks for the part to come in. Which is even more confirmation that they were lying to me for at least two years about not having the part available. Once they got the part for my car, they did call right away to set up a time to come to my house to put the part on my car. It only took about an hour. They have always done good work on my car, and they've always been very convenient and very friendly, but they don't feel super trustworthy to me now because of this safety recall situation. I don't like knowing that I had to force them to do the right thing. And I don't like knowing that they were giving me false information for two years. When it's time to get another car, I am not going to buy a Ford.

I brought my truck to Shawnee Mission Ford for what should have been a simple tire replacement…read morewhile towing my fifth wheel through town. I told them upfront that the tires were new and covered under warranty. Their response? "The guy who handles warranty work doesn't work weekends." Inconvenient, but understandable. What's not understandable is everything that happened next. For the next several weeks and months, I followed up repeatedly. Every time, I was told the same thing: the warranty person was out sick or not available. They asked for my warranty paperwork multiple times, and I sent it every time. Despite several phone calls, voicemails, and text messages, I never received a single follow‑up, update, or resolution. At this point, it is clear they had no intention of honoring the warranty or even providing basic customer service. If you value communication, accountability, or professionalism, look elsewhere. Shawnee Mission Ford made a simple warranty claim feel like shouting into the void. Eight months later, still no resolution or contact.

I had a great experience working with Donnie at Hendrick Toyota Merriam. From the start, he…read moreprovided excellent customer service and made the whole buying process smooth and easy. A year later, he still remembers me when I come in for service, which really shows how much he cares about his customers. I would definitely buy a Toyota from him again. I'm overall incredibly happy with Donnie and the entire service team. Highly recommend!

Please verify your invoice and ensure that the individual who provided it is present when your…read morevehicle is ready. I was there and observed that this person was on "lunch." Another employee handed me my invoice, and I noticed that I had been billed significantly more than I anticipated. I mentioned that my initial quote was considerably lower. The employee reviewed my invoice and confirmed that I should not have been charged for certain items. I was billed an excess of $400 beyond the original quotation. Furthermore, the final invoice differed from the initial estimate. Consequently, I was highly dissatisfied and contemplated ceasing any further transactions at this facility.

I have been renting with this Hertz location for several months this year and they are great. No…read moreissues with car supply and no long lines. I have tried other branches in the area but this one is the best. I love working with Trevor and Elijah. They have provided me with excellent customer service and assistance.

Absolute sh!! show here. Made reservation and was confirmed. Came to pick up car and was told it…read morewas not in system or canceled. Person here gave me the run down of all her problems. NOT MY CONCERN. I'm the customer not a therapist or HR to work through that. No help whatsoever just a sorry. Hertz needs to do better with service and people. I'm done.