Truly impressed with the facility while my car was being serviced, not regular maintenance…read more Travis was my service specialist at Merriam location, my first time. A new one is being built and set to open in 02/2025. Thorough communication with a video of 25 point inspection and diagnostic analysis. Travis updated me as well. All personnel no matter the contact was cordial, friendly and professional! The lounge is fully stocked and setup for comfort! Cafe machine, plenty of other drinks options, snacks, free WiFi along with your choice of comfy leather chairs or table top seating.

Customer service said someone will call me back about getting the OEM windshield before my Saturday…read moreappointment and no one had contacted me yet. I just spoke to your CS to hold and the line just cut off.

Having been to KC Car Emporium this past year and being so pleased with my purchase I had to tell…read moremy Girlfriend about them when I found out she was in the market for a new car! Keep in mind we have shopped around the city from car lot to car lot I was sure we would find something she would like at KC Car Emporium! As expected we had a few cars in mind and they met our needs on all of them! We were assisted by a gentleman named Fred and he couldn't have been more hospitable with helping us. They always have the best feedback and knowledge on all of the cars the lot has to offer. The great part about this car lot is they allow you to drive anything you want with no questions asked, some lots in the past that I've been to have given me a hard time about taking one car out, let alone 2 or 3! With that being said we came to an agreement on a car and were approved to purchase! I would recommend this car lot to anyone, everyday of the week! Thank you KC Car Emporium!

Update 5: i'm getting rid of this car. I've got more problems now. The skid player is coming off…read morefor the second time and the tire pressure sensor are broken. Please do not buy a car from this place. If you don't buy a car from them, you can help them go out of business. Of bed and believe me I hope they do go out of business. A thing that kicked me off the most is the fact that when you read this voice description, they say they sell reliable vehicles. That is false advertisement. This place is basically the Verizon wireless of the used car world. And the customer service is about as good as Google fiber. Which basicly means it doesn't exist. Apparently I'm not the only person who had problems with my car. Read the other reviews do not ever buy a car from here.

Service department has been amazing. All included via our service plan. Even cleaned the car and…read morerepaired a scratch for us!

I purchased a 2019 Mini Cooper from this dealership about three months ago, and unfortunately, my…read moreexperience since then has been very disappointing. Only one month after purchasing the vehicle, I had to bring it in for service because the trunk was not closing properly. I was charged approximately $300 for the repair, despite purchasing a three-year warranty that I was told would cover mechanical issues. This week, I brought the car back for a routine oil change. While I was waiting, the service associate informed me that the vehicle was also due for new spark plugs, a filter, and brake pads. I was surprised and asked how all of these items could already need replacement when I have owned the car for only three months. I was told that these maintenance items depend on mileage and driving habits. However, I have only driven the vehicle approximately 5,000-6,000 miles since purchasing it, so that explanation did not make much sense to me. I asked whether these items should have been addressed before the vehicle was sold. The associate told me that, according to their inspection at the time, none of them needed to be replaced. That raises even more concerns for me, especially regarding the brake pads. Brake pads would normally be expected to last considerably longer than the 5,000-6,000 miles I have driven since purchasing the car. Either these components were already significantly worn when the vehicle was sold to me, or I am now being told they need replacement after an unusually short period of ownership. Having this many unexpected repairs and maintenance issues within only three months of purchasing the vehicle has been extremely frustrating. Between the unexpected $300 repair despite having a warranty and now being told the car needs several additional maintenance items, I have lost confidence in both the vehicle and my experience with this dealership. Based on my experience, I would not purchase another vehicle from this dealership.

I had been watching this dealership's inventory for many months. I finally was ready to drive down…read morefrom Topeka and check out their selection. I love that this is not your ordinary dealer in that there is NO pressure at all. They don't come out like vultures like other dealerships. I knew the vehicle I was very interested in beforehand so I test drove it. For the condition and mileage of their vehicles and the cost, you can't find anything like it anywhere else. Other dealers want way too much money for a high mileage/age car. I felt like my buying experience was stress and anxiety free. My title came in the mail a few weeks later and registration was super easy. I highly recommend them. Ask for Roman! Super nice man and friendly. Not pushy.

I wanted to give a great review to this dealership. I purchased a car from them for a great price…read moreand something was wrong with it and they did everything to make it right. I appreciate being treated fairly. Thank you!

My wife and I drove down from Omaha to make our purchase and I am relieved that it was worth the…read moretrip. We worked with Scott and he was great. No pressure sales. Very down to earth guy. Financing was extremely competitive too. It was a far cry from the typical car sales experience and I am very thankful. I heartily recommend talking to them if you're in the market.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

No, I don't love having to come to get service, but it really is unavoidable. I'm really glad…read moresmkia us here and so great to work with. They get busy, and I have had to use another dealership for my oil change. The other dealership charged me over $50 more for the same service!! This time, we brought our telluride in for a transmission leak. They got on with an engineer from corporate and determined a brand new transmission was the fix. Was not excited it was going to take "about 1.5 to 2 weeks. But they did hook me up with a Lyft ride home. So that was Monday, and I got a call Friday the same week it was all done! I got to pick it up and they finished in under 5 days vs. the 11 to 14 days I was originally told. So far, so good, and it shifts like butter!!! I am very thankful for smkia and specifically Bryan M. my service consultant. He is always a straight shooter and listens

Went in for a simple oil change, I added trans fluid flush to the service & after all said & done I…read moreget home to my entire skid plate hanging from one clip dragging on the ground. Car was in perfect shape when I brought it in. The techs here seem to miss a lot of things when servicing these cars so be aware to check your own before & after.

I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

My experience purchasing a vehicle from Shawnee Mission Ford ended up Amazing! The customer first…read moreattitude displayed by our sales rep Faisal and the support of management to positively resolve a communication snafu was exceptional. They went above and beyond my expectations to make sure I was happy and satisfied with my purchase. Faisal was great, called when he said he would, and followed up to make sure I was good. I am retiring soon, turning in my company car and have to buy a car. I have been to a lot of dealerships lately but my experience at Shawnee Mission Ford has been the best! Great selection and prices, but mostly people that actually care about their customers! Thanks Faisal and Shawnee Mission Ford management, if we need another vehicle, we will be back!

I recently purchased a vehicle from Shawnee Mission Ford in Shawnee, Kansas, and had an excellent…read moreexperience from start to finish. The entire team was professional, friendly, and easy to work with throughout the buying process. They were knowledgeable, answered all of my questions, and made sure I felt comfortable with my purchase decision without any pressure. The dealership was transparent, efficient, and respectful of my time. The vehicle was exactly as described, and the financing process was straightforward and hassle-free. It's clear that customer satisfaction is a priority at Shawnee Mission Ford. If you're looking for a dealership that values honesty, professionalism, and great customer service, I would highly recommend Shawnee Mission Ford. I look forward to doing business with them again in the future.

This is a far more customer-friendly auto dealership than the one where I leased my car back in…read moreFebruary, after 20 years in my previous Toyota. SO much more friendly and welcoming that I chose to give up the $100 certificate I'd have gotten if I had all 3 initial mileage checkups done where I started, all of which are included in the lease. But I had dreaded going back, What went well at Hendrick Toyota's service department? Pretty much everything. The service manager who took care of me at Hendrick, and goes by "D", was great. He was very customer-service oriented...welcoming, friendly, knowledgeable, attentive to detail, gave me a tour around the dealership area where I would be waiting, pointed out all available amenities, and offered me a cold bottled water without having to be asked. That may sound like a small gesture, but based on my experience where I leased, it isn't. I actually felt like a valued customer. And I felt confident D would take good care of my car, and do all the required checks and services for the 5K appointment . After it, he also patiently went over many of the buttons and controls that were still unfamiliar to me after the hurried and cursory explanation i received the day I picked up my new car. And despite having spent many hours at the previous dealership during the process from test drives to closing the deal, and having made an actual appointment for pickup with my salesperson, none of the idle sales people in the lobby, or the front desk attendant, greeted me, knew me at all, or had a clue why I was there. And I never saw my sales person again. I hope my experience at Hendrick wasn't just a "one-off," and that my future appointments there can be scheduled with D, whose words and actions gave me faith that his goal is first and foremost, great customer service. My best advice, if you want to have a customer-first and reasonably pleasant car purchase (or lease) experience, don't go to Olathe Toyota.

I needed new tires and brakes. Braya took care of me, and she was really nice to work with. They…read moreoffered options instead of making me spend all day in the waiting room.

I have been renting with this Hertz location for several months this year and they are great. No…read moreissues with car supply and no long lines. I have tried other branches in the area but this one is the best. I love working with Trevor and Elijah. They have provided me with excellent customer service and assistance.

This is the worst place to rent a car from. My wife reserved a seven passenger SUV two days in…read moreadvance for a funeral out of town we were supposed to attend when we went to pick up the vehicle there was a woman ahead of us that the agent Jessica was helping. The lady who Jessica was helping got upgraded to an SUV our SUV we were supposed to rent. When it was our turn to talk to Jessica she was very rude told my wife and I to find a car ourselves and she couldn't cancel our rental. She threw a pamphlet at us with a circled 1 800 number on it we will never ever ever rent a car from this horrible unprofessional car rental agency ever again