THIS location of Enterprise was the cleanest, most friendly, and helpful of several…read more"varieties/brand names" and various locations of rental car companies we've been in this past year. We were unfortunate enough to need to rent a car for several weeks both at the very beginning and very end of 2025. The waiting room accommodations here were much better than most, and the management was good. Although it's difficult to get anyone on the phone in any rental car location, when we did reach someone here, they were very helpful. And they quickly rectified any discrepancies on the billing that arose due to the several times we realized we'd need to extend our rental. If you're a member of Costco, I highly recommend going through their Rental Car and Travel Division, as you can get a discount and other considerations. And using Costco's credit card provided necessary insurance that our non-comprehensive insurance policy on our car with a salvage title did not. Check the rules and stipulations before renting. And ALWAYS double-check to get ALL your belongings out of any rental before returning! We overlooked a couple of small, easily missed items that we do miss!

Michael was incredible. We had a date and location change due to a medical emergency. He worked…read morewith us and got everything at the best price and in a win/win for all. Michael truly made our day after a rough few dates THANK YOU!!

Easy to pickup and drop off car. They didn't have original car that was on reservation, but got me…read moreinto something just as great. I believe Robert helped both times and he was nothing but nice and quick with everything. Sometimes you have to try places for yourself before judging a book. Give them a try!

This has been my third rental in 3 months. First time with Hertz. I have NEVER experienced customer…read moreservice from a car company like this. Let's start from the beginning: Called location to verify a car for an insurance claim was available as I didn't want to get a ride there and it's not. The phone rang for 10 mins the first time, I hung up and called right back, this time 9 mins. No one ever answered. I went online to reserve and the soonest I could pickup was 2 hours. I arrived one hour after and was not acknowledged for 10 mins. So unorganized and customers waiting for Uber leases were sitting around for close to two hours as there is only one person to do that. The staff are all working in disarray, no sense of structure. While waiting, I overheard the manager, Robert say things to customers like, "The system lets you reserve a car online even though we don't have anything; we have cars in our fleet but I can't rent out because the car registrations need to be renewed; I don't have anything available because some of the cars need oil changes or service work. I finally got called to be helped. I asked him about the phones, he said they are in the back office. At no time during my visit did I hear a phone ring. Either they are literally in the back, or it's not something they can handle with how chaotic the store is. When calling the 800 number, they say you have to call the local office for specific questions but how when noone can be reached? It's so unprofessional for a national business. They seem to not be able to find my reservation and when they did, they didn't have the car size available. They said that he can put me in something smaller and I can "email" him next week to see if anything else has come in that he can switch me to. I tried to finish the process, asked him if I can use tap. He said "not for insurance claims, it's a different system and the insurance system is archaic." While he was trying to finish up my transaction, he was called in several directions and nothing flowed. Several customers were waiting outside for a car to go to the car wash and be cleaned out or was told that nothing was available after waiting with a confirmed reservation. Once I got my car, it was not vacuumed and it had a nice sized chip in the front windshield. The person that gave me my car says, "These new cars don't have durable windshields like they used to so this has a chip. But it'll be okay to drive." I'm quite sure the customer was charged for it even though it's not fixed. I asked for the car to be changed out for another that I felt would be safer but of course, nothing was available. I asked if it can be cleaned out. The manager, Robert said that it should've and he will go and do it himself. A few minutes later he said that his porter will take care of it. The porter brought it back after running through a car wash but the inside was still not vacuumed. After being here for over an hour, i was fed up. I just took the car and left. For a 2026 SUV with 15K miles on it, it drives older. It seems that maintenance hasn't been done on the vehicle. I called my claims adjuster to inform of the poor service and she apologized. Said that she will cancel the reservation and send it over to Enterprise. I can't believe that had such an ordeal. I am sure it's going to be a headache of returning. I don't look forward to it.

i always rent my cars from enterprise simply because of their customer service. it's pretty solid…read morein every major city that i have been to. this location is no different. from pick up to drop off they were professional and courteous. they didn't try to "up sell" me.

Horrible experience. Booked a car over the phone and got to the location to pick it up and was told…read morethey had no cars. The front desk person basically told me they will always make reservations whether they have cars or not so they can make a commission for the reservation. Will never book again.

The customer service at Olathe Rental Car is beyond compare! I was treated with kindness and…read morerespect and they are a pleasure to work with. Ted, the gentleman that helped me, came and picked me up from work, took me to the shop and the process was seamless. This Yelper gives 5 starts only because there is not 100 to give! BEST PLACE TO RENT A CAR if you want a beautiful rental, rented by an amazing staff who cares about their clients!

I'm done dealing with traditional rental car companies. After calling early and giving my reasons…read morefor wanting a specific style of SUV, I was upgraded to a minivan I didn't want by one of the traditional rental car companies. I called Olathe Rental Car to see if they could help me and they are now my go to place for car rental. You can reserve a specific car and the team at Olathe Rental Car will work with you to make sure you have everything you need for a successful trip. You get a better car, a better experience and a better price! What's not to like?!?!?!

Kris Baber was a great help during a situation where I had issues during a cross-country drive. He…read morewas very informative and saved the day for me.

Blamed me for tire damage that wasnt mine. I use them all the time but being blamed for something i…read moredidnt do was just not cool. Im gonna go somewhere else. Plus they dont have a keydrop any longer and its so inconvenent. Plus the person before me left trash in the center console and i didnt want to touch it and i get pinged for having a dirty car. When i rented the car and i walked in... the gentleman behind the counter was being rude to the customer on the phone that was raising a complaint. It made it very uncomfortable and awkward. Corporate in atlanta needs to review these complaints. Over the years i have had great experience at this location and love the low mile cars but this experience was just aweful. Until they fix things there are plenty of other rental car companies incan choose from

I have never had an issue when renting a car at this location! Jordan and the rest of the crew are…read moretruly amazing always going above and beyond. We had some scary problems come up while in one of their vehicles and the manager there really took care of us. And Jordan's just been a blessing this customer service team is definitely a 5 star team... thank you, truly grateful

Honestly the best customer service and rental car experience I've ever had, will come to this…read morelocation whenever I need one in the future.

Dalton handled everyone with care while I was checking out. There was an incredibly rude customer…read moreahead of me and he handled the situation with excellence.

Aweful customer service. Travis is a liar, the whole lot of the people there are aweful. I had an…read moreissue with the vehicle, was lied to, bullied, they still havent fixed the orignal issue, and I called regional manager and he not only didnt fixed the problem but allowed staff to retaliate and didn't seem to fix any of the issues brought up. We had an issues last year with a vehicle and regional manager did the same tging last year. The problem seems to be the regional manager allows this behavior, protects employees and continues to allow these bullies to operate with impunity. He needs to be fired so they can bring in new management to fired the lot of them. I have never been treated like this and to they amount of money we do to rent vehicles from local establishments. This needs to be fixed immediatley.

Had a reservation for car which they didn't have the supply so they upgraded me to SUV that worked…read moreout perfectly. Both Muni, the manager and Joshua were fast efficient and professional. Even with drop off on Sunday Joshua provide fast, excellent customer service. Even when I notice a discrepancy he was on top of it and addressed it! I'd rent here anytime!

Do not rent from this company. Especially this location. We paid in full online and then required a…read morecredit card because we were renting a bigger vehicle. The man behind the counter called his boss who was very rude and refused to accommodate us after already paying cash online. The "boss" also yelled at us and his employee. AVIS needs to post on their website that they require credit cards for bigger vehicles BEFORE allowing the customer to purchase the car. This is really sad. Their establishment was terrible and unkept. Stay away from this location!

The customer service here is great. Typically, at rental car establishments, customer service is…read morelacking and you can end up with rude or short tempered individuals. Bendy at this location is the manager and she was wonderful to work with. Will be renting from here again when needed!

Less than ZERO!!! I reserved a vehicle at the Shawnee…read moreMission Pkwy and Metcalf only to get there and all they had was a 15 Passenger Van. They apologized and swnt me to 119th & Metcalf, you guessed it all they had was a 15 Passenger Van, because our vehicle was at the repair facility. I had to take a cab. I called their useless customer service and the rep. Said that they had one a the airport. They lied to me twice I was not going to let them do it to me again. IF you get a confirmed reservation call the store to find out if the reservation person is full of BOVINE RESIDUE