They have on multiple occasions not had the vehicle that was reserved and/or the vehicle that was…read moregiven wasn't properly serviced

Made a reservation 2 weeks before my trip...... 45 minutes before I was supposed to pick it up…read morethey called and said they had to cancel the reservation because they had nothing available! needless to say I was livid! And the fact the person that called was just "matter of factly" about it! This company is terrible!! I would NEVER recommend them to anyone!!

I reserved a 15-passenger van, 6+ months in advance for a 70+ person family reunion over the July…read more4th weekend. When I arrived for pickup on July 3rd, the van was vandalized from the night before--windows smashed.. The worst part? The branch knew about the damage all day but never called, emailed, or texted me. I only found out after showing up at 4pm--too late to find alternatives before the holiday rush. No 15-passenger vans left. No SUVs (just one 5-passenger car). All minivans on-site were under recall. Branch was understaffed and totally unprepared. This derailed our reunion plans, created huge logistical headaches, and added a ton of unnecessary stress to a major family event I spent months organizing. I spoke with a rep who "escalated" the case, but Enterprise has gone silent: No updates. No apology. No accountability. I'm still hopeful Enterprise will do the right thing. I've given them time, sent a demand letter, and now I'm sharing my experience publicly.

I'm extremely disappointed with my recent experience at Enterprise. I was quoted $182 for a…read morestandard rental, and before booking, I reviewed their policy, which clearly says: "The deposit amount will be stated in the reservation confirmation email." Well -- there was no deposit amount listed anywhere in my confirmation email. I assumed, based on their policy, that the $300 deposit only applied to luxury or sports vehicles. But when I arrived to pick up the car, I was told a $300 deposit was required for all vehicles, completely contradicting both their policy and the quote I was given. Their Deposit Amount policy first states it's a "potential" of incurring additional amounts. Therefore, it is not guaranteed but possible. Then their policy list the cars this "potential incurring additional amounts" is regarding to and the vehicle I reserved is not on that list which was a simple basic Compact SUV. This unexpected charge completely ruined my trip and left me scrambling. Enterprise failed to honor their own policy, and the lack of transparency is unacceptable. If the deposit had been clearly disclosed upfront -- like the policy claims -- I could have planned accordingly. I won't be booking with Enterprise again unless they fix this and start communicating properly with their customers.

They called to tell us our SUV rental we set up back in May was unavailable, 2 hour before the pick…read moreup time! When we asked what else was available as we had time deadlines to meet for our trip they offered us something smaller for the same price. We told them that wouldn't work. We are a group of 7 people and have a handicapped person requiring a scooter and would need the bigger luggage space to accommodate everything. They told us "That's your fucking problem, call the other locations and see what they've got". I'm appalled!! We've already been charged for this, we have called the customer service number and we just get the international line and they too state there's not much they can offer for help. They told us we could cancel but would be charged the $110 cancellation fee. Why am I being charged for cancelling when I'm not the one who screwed this up, your representative did?! This location is trash! Call literally any other location, or better yet find another company to rent from!

HORRIBLE. the second we got in the car it smelled like rotting fish and it still does. customer…read moreservice extremely unhelpful when we wanted to exchange the car. VERY INCOMPETENT. they don't care. absolutely insane how they allow the car to smell like a biohazard when it is likely a health hazard. there could be mold or something dead. smells absolutely rancid. DO NOT ever use AVIS. money hungry company. they aren't helping and keep hanging up on us when we want customer service. they can't even help us out or give us another car when this is a SAFETY issue. insane.

Do NOT do business with this company. I rented a car from them to take on a camping trip. I…read morereturned the car on time and in perfect condition, while also fully vacuuming out the Interior of the vehicle before returning it. They then proceeded to charge me an extra $150 for "pet hair" in the vehicle.... There was never any sort of animal in it or even anywhere NEAR the vehicle at any point during my rental. If you enjoy being robbed, go through this Budget. If you prefer being charged the agreed upon price for what you are purchasing. Go somewhere else. ANYWHERE else!! The only reason I gave them 1 star is because you can't leave 0 stars.

By far the worse place to rent a car. I scheduled the rental well in advance. I rented a…read moreChevrolet Suburban that was extremely dirty inside and outside. When I arrived, the lady inside handed me a small carbon copy sheet that was already filled out noting the vehicle had "no sand, no glitter, no mud and no pet hair"! Upon inspection I found the car to be covered in mud and the interior had both mud and pet hair. I let the lady know and she got an attitude say "the car had just been cleaned a couple days before", she then grabbed a few wet paper towels and basically smeared the interior dirty/mud on the panels. I told her it was still very dirty, she then stated I just needed to write down the interior was dirty on the carbon sheet. So that's what I did. After much frustration I finally just took the vehicle and had it cleaned at a car wash (I had my kids waiting at home to leave on an 8 day Spring Break road trip) Upon return I was told I would have to pay $210 because the vehicle had pet hair and was dirty inside. I was forced to then take it to a car wash a vacuum out the pet hair (note- never had an animal in the vehicle). Please see the attached before pictures. Absolutely amazing. Bottom line- I do not recommend this company or this location.

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

I rented a car through usaa and avis. The vehicle was clean, premium as ordered, large trunk,…read morehybrid... and I spent less than $35 in gas for a 170 mile round trip drive with sightseeing and used it for Halloween as well just because. It had adaptive cruise control which I wasn't familiar with, but being a computer guy, had figured out in minutes. This plus efficiency, heated and cooled seats, easy key fob etc. made the trip that much more relaxing and comfortable. To top it off, the gentlemen who served me at the pickup and drop-off were prompt, courteous, professional, and knowledgeable. I didn't wait ever (maybe luck but I'm fine with it), and I never felt rushed or had any issues. Thank you much avis at Gladstone. I'll be back if you'll have me! -Mr. Ward and family

Went to pick up vehicle, first one was disgusting. Trash and food all over. Vehicle had not been…read morecleaned. The second vehicle, the tire pressure of the front passenger side was already low. Aired it up before we left for our trip and it consistently kept going down. Everyone that we had talked to through the company had no help to give. Not a reliable rental company!