They have on multiple occasions not had the vehicle that was reserved and/or the vehicle that was…read moregiven wasn't properly serviced

1. My first car here was an electric car that would not charge. I called customer service and then…read morehad to drive to the Airport Hertz to replace it. I was told by the Airport Hertz that this was due to weather and that the Independence Hertz would have known this. So they gave me a car they knew wouldn't work. 2. The replacement rental the Airport Hertz rented me needed an oil change, which the Independence Hertz told me the Airport Hertz would've known this. 3. I had to do a new rental because the card I originally used was stolen. A. Absolutely ridiculous that there's no way to just update the card on file. B. The second rental is almost $100 more a week, and the man at the counter did not explain why. This transaction also took FORTY minutes. No compensation has been offered despite receiving TWO cars from this company that had problems. Just go to Enterprise.

I reserved a 15-passenger van, 6+ months in advance for a 70+ person family reunion over the July…read more4th weekend. When I arrived for pickup on July 3rd, the van was vandalized from the night before--windows smashed.. The worst part? The branch knew about the damage all day but never called, emailed, or texted me. I only found out after showing up at 4pm--too late to find alternatives before the holiday rush. No 15-passenger vans left. No SUVs (just one 5-passenger car). All minivans on-site were under recall. Branch was understaffed and totally unprepared. This derailed our reunion plans, created huge logistical headaches, and added a ton of unnecessary stress to a major family event I spent months organizing. I spoke with a rep who "escalated" the case, but Enterprise has gone silent: No updates. No apology. No accountability. I'm still hopeful Enterprise will do the right thing. I've given them time, sent a demand letter, and now I'm sharing my experience publicly.

I'm extremely disappointed with my recent experience at Enterprise. I was quoted $182 for a…read morestandard rental, and before booking, I reviewed their policy, which clearly says: "The deposit amount will be stated in the reservation confirmation email." Well -- there was no deposit amount listed anywhere in my confirmation email. I assumed, based on their policy, that the $300 deposit only applied to luxury or sports vehicles. But when I arrived to pick up the car, I was told a $300 deposit was required for all vehicles, completely contradicting both their policy and the quote I was given. Their Deposit Amount policy first states it's a "potential" of incurring additional amounts. Therefore, it is not guaranteed but possible. Then their policy list the cars this "potential incurring additional amounts" is regarding to and the vehicle I reserved is not on that list which was a simple basic Compact SUV. This unexpected charge completely ruined my trip and left me scrambling. Enterprise failed to honor their own policy, and the lack of transparency is unacceptable. If the deposit had been clearly disclosed upfront -- like the policy claims -- I could have planned accordingly. I won't be booking with Enterprise again unless they fix this and start communicating properly with their customers.

They cars are disgusting. I rented a vehicle on 11/11 and first when I arrived the door was…read morelocked, I was told they were working in the back. Once I got the car, the transaction was all very rushed. So much so that the person behind the counter forgot to give me back my driver's license. I had to flag them down before they left, as they immediately locked the door again right after I left the building. The car was gross, at this point I had no choice but to take it since there was no one to report my dissatisfaction too. I drove to my destination with the windows down, there was dog hair all over, cigarette burns in the seats, the dash and floor was filthy. I called customer about the situation, they checked the locations inventory and assured me there was a car available I could exchange it for. I went back to the same located was very rudely told there were not any other vehicles available. I explained i just hung up with customer service, and they checked and told me to come back to the location. A man behind the counter threw a piece of paper at me and said call customer service back. I decided it was not okay to treat customers this way, so I decided to just return the call and go without for the rest of mt trip. Super inconvenient!! Avis took no responsibility and didn't even offer to thoroughly clean the car. I will never, ever rent from this location again!

I paid $200 for a car for a week, but only needed it for one day. Nobody told me I couldn't get a…read morerefund if I prepaid. Plus I paid the deposit and never got it back. I only used 60 miles and it cost me nearly $500. I do not recommend this company. Very shady how they charge people for extra fees. I hope nobody else gets screwed over like me. Will never use this company again.

Do NOT do business with this company. I rented a car from them to take on a camping trip. I…read morereturned the car on time and in perfect condition, while also fully vacuuming out the Interior of the vehicle before returning it. They then proceeded to charge me an extra $150 for "pet hair" in the vehicle.... There was never any sort of animal in it or even anywhere NEAR the vehicle at any point during my rental. If you enjoy being robbed, go through this Budget. If you prefer being charged the agreed upon price for what you are purchasing. Go somewhere else. ANYWHERE else!! The only reason I gave them 1 star is because you can't leave 0 stars.

The woman working there this morning was an absolute nightmare. She told me because I don't have a…read morepaper contract (was never given one) that the car needed to be returned to Avis. I took the car down the road to Avis and they said Budget would need to receive the car and close the contract. I took it back to Budget and she threatened that because I hadn't closed the contract at Avis, I would be charged for every moment that the car sat on her lot at Budget. I tried to get the keys back from her and she wouldn't give them back, she even closed the sliding door on my face when I insisted she give me back the keys. Completely unprovoked, she escalated our exchange to an aggressive state that I haven't experienced before with a person in a customer service position. I even considered calling the police because she withheld a key for a vehicle she said was still in my possession. It resolved with her doing her job and accepting the car and closing the contract - but this was after an hour of driving back and forth between Budget and Avis on Noland Rd. It was so unnecessary. I hope no one else has to go through the same. Her employment there is a very bad look for Budget.

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

We rented a vehicle that was damaged that we took a video of at pickup. 2 weeks after we returned…read moreit, we received a letter charging us $450 for ashes in the ashtray. New cars do not have ashtrays and we don't smoke. We don't have children or pets so the charge for cleaning was ridiculous. My husband called very upset. They offered to charge us $225! That's not acceptable. We picked up the car in Grandview and dropped it off at the airport. It's probable that the person that retrieved the car, smoked in it, if it did indeed smell. We will not rent from them in the future.

They take care of you! Great place to rent from, the manager is amazing and they care about their…read morecustomers.