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    Rent-A-Center

    5.0 (1 review)

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    5 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.3(45 reviews)
    0.1 mi

    I reserved a 15-passenger van, 6+ months in advance for a 70+ person family reunion over the July…read more4th weekend. When I arrived for pickup on July 3rd, the van was vandalized from the night before--windows smashed.. The worst part? The branch knew about the damage all day but never called, emailed, or texted me. I only found out after showing up at 4pm--too late to find alternatives before the holiday rush. No 15-passenger vans left. No SUVs (just one 5-passenger car). All minivans on-site were under recall. Branch was understaffed and totally unprepared. This derailed our reunion plans, created huge logistical headaches, and added a ton of unnecessary stress to a major family event I spent months organizing. I spoke with a rep who "escalated" the case, but Enterprise has gone silent: No updates. No apology. No accountability. I'm still hopeful Enterprise will do the right thing. I've given them time, sent a demand letter, and now I'm sharing my experience publicly.

    I'm extremely disappointed with my recent experience at Enterprise. I was quoted $182 for a…read morestandard rental, and before booking, I reviewed their policy, which clearly says: "The deposit amount will be stated in the reservation confirmation email." Well -- there was no deposit amount listed anywhere in my confirmation email. I assumed, based on their policy, that the $300 deposit only applied to luxury or sports vehicles. But when I arrived to pick up the car, I was told a $300 deposit was required for all vehicles, completely contradicting both their policy and the quote I was given. Their Deposit Amount policy first states it's a "potential" of incurring additional amounts. Therefore, it is not guaranteed but possible. Then their policy list the cars this "potential incurring additional amounts" is regarding to and the vehicle I reserved is not on that list which was a simple basic Compact SUV. This unexpected charge completely ruined my trip and left me scrambling. Enterprise failed to honor their own policy, and the lack of transparency is unacceptable. If the deposit had been clearly disclosed upfront -- like the policy claims -- I could have planned accordingly. I won't be booking with Enterprise again unless they fix this and start communicating properly with their customers.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rent A Car - Cigarette burn in drivers seat

    Avis Rent A Car

    1.0(4 reviews)
    1.4 mi

    They cars are disgusting. I rented a vehicle on 11/11 and first when I arrived the door was…read morelocked, I was told they were working in the back. Once I got the car, the transaction was all very rushed. So much so that the person behind the counter forgot to give me back my driver's license. I had to flag them down before they left, as they immediately locked the door again right after I left the building. The car was gross, at this point I had no choice but to take it since there was no one to report my dissatisfaction too. I drove to my destination with the windows down, there was dog hair all over, cigarette burns in the seats, the dash and floor was filthy. I called customer about the situation, they checked the locations inventory and assured me there was a car available I could exchange it for. I went back to the same located was very rudely told there were not any other vehicles available. I explained i just hung up with customer service, and they checked and told me to come back to the location. A man behind the counter threw a piece of paper at me and said call customer service back. I decided it was not okay to treat customers this way, so I decided to just return the call and go without for the rest of mt trip. Super inconvenient!! Avis took no responsibility and didn't even offer to thoroughly clean the car. I will never, ever rent from this location again!

    I paid $200 for a car for a week, but only needed it for one day. Nobody told me I couldn't get a…read morerefund if I prepaid. Plus I paid the deposit and never got it back. I only used 60 miles and it cost me nearly $500. I do not recommend this company. Very shady how they charge people for extra fees. I hope nobody else gets screwed over like me. Will never use this company again.

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    Avis Rent A Car - Disgusting rental vehicle

    Disgusting rental vehicle

    Avis Rent A Car - Dirt in the vehicle

    Dirt in the vehicle

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    Back seat with stains

    Budget Car and Truck Rental

    Budget Car and Truck Rental

    1.5(17 reviews)
    1.1 mi

    Do NOT do business with this company. I rented a car from them to take on a camping trip. I…read morereturned the car on time and in perfect condition, while also fully vacuuming out the Interior of the vehicle before returning it. They then proceeded to charge me an extra $150 for "pet hair" in the vehicle.... There was never any sort of animal in it or even anywhere NEAR the vehicle at any point during my rental. If you enjoy being robbed, go through this Budget. If you prefer being charged the agreed upon price for what you are purchasing. Go somewhere else. ANYWHERE else!! The only reason I gave them 1 star is because you can't leave 0 stars.

    The woman working there this morning was an absolute nightmare. She told me because I don't have a…read morepaper contract (was never given one) that the car needed to be returned to Avis. I took the car down the road to Avis and they said Budget would need to receive the car and close the contract. I took it back to Budget and she threatened that because I hadn't closed the contract at Avis, I would be charged for every moment that the car sat on her lot at Budget. I tried to get the keys back from her and she wouldn't give them back, she even closed the sliding door on my face when I insisted she give me back the keys. Completely unprovoked, she escalated our exchange to an aggressive state that I haven't experienced before with a person in a customer service position. I even considered calling the police because she withheld a key for a vehicle she said was still in my possession. It resolved with her doing her job and accepting the car and closing the contract - but this was after an hour of driving back and forth between Budget and Avis on Noland Rd. It was so unnecessary. I hope no one else has to go through the same. Her employment there is a very bad look for Budget.

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    Budget Car and Truck Rental
    Budget Car and Truck Rental
    Budget Car and Truck Rental

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    Rent-A-Center - carrental - Updated May 2026

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