We had a wonderful experience renting here! Great service and communication, easy pick up and drop…read moreoff too.

From the owner: Specializing in: - Car Rentalread more

If i could give this place no stars, i would. Reserved a car and even called to confirm it, then I…read morecame to pick it up with my parents and we were told they didn't have it and we had to go to Warrensburg, which was 40 minutes away. Go somewhere else, they are not reliable.

Overbooked. Ridiculous. They said I was at the bottom of the list even though I reserved the…read morevehicle last week.

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

Premier hooked me up !!. They are polite, nice and the customer is treated with respect and not…read morelike an idiot one can sell anything. I had went to warrensburg ford to buy 2 cars. They are a disgrace, so I went to premier auto group and bought two 2015 vehicles. I had bought a car from Premier about 7 years ago and they were really nice then too. If they make a mistake, they make good on it. Can't go wrong with these guys.. IN YOUR FACE WARRENSBURG FORD !!

I flew to Kansas to visit relatives and rented a compact at Avis at the car rental at the Kansis…read moreCity International Airport and pre-paid for gas, but when I went to pick up the car they gave me an electric car - but didn't tell me that there are practically no places to charge it and no adaptor with the car so that it could be charged overnight at the house I was staying at. That severely impacted my ability to run around. I might as well have saved money and had someone pick me up since the rental car was literally useless without a way to charge it.

AVIS in downtown Kansas City and the Avis in the airport tried to scam me for pre-existing damage…read moreby sending a bill to me a month after my rental. Where to start? I reserved the car online and then rented the vehicle from "Chris" at the Kansas City downtown Avis. Chris said the car had a crack in the windshield but "you won't get charged for it," and laughed it off. After waiting over 30 minutes, I finally got keys to the car, but Chris didn't offer to do a walkthrough to review damage with me and moved on to other customers instead. I was in a rush, so I took pictures of all existing damage while still in the parking lot, as well as noting the mileage and dirty interior of the car (also, it smelled like someone tried to cover up smoke with air freshener). This was the WORST car condition for a rental I've ever seen--it was horrible. Had I known Avis and Budget in KC were linked, I wouldn't have rented from AVIS, because Budget in Kansas City ALSO pulled the same scam years ago. But in a rush to get to an appointment, I left with the photos in my phone and emailed them to myself. Later, seeing the contract, I noticed that the mileage was WAY off in the contract from actual mileage, and I called Chris to correct it. He fixed it--sort of, but not all the way and he didn't care about the details. The contract also said the car was given to me with a full tank, but it was only given to me with ¾ tank. Chris changed it for me, but to 7/8, which meant that I STILL had to fill it up because no one can get 7/8 perfectly, which is closer to full than the actual 3/4 that I had. I grudgingly filled up the tank. Upon return of the car rental at the MCI airport, the AVIS person came up and immediately noted that there was a crack in the windshield. I said "that was already there," and proceeded to show him photos taken the day I rented the car. He said "did you take these before you left the parking lot?" and I confirmed that yes, I had. I also told him that this was the worst car condition we'd ever seen in a rental car. He ignored me, then circled the crack with a big car marker and we left to get on our flight, hoping that was the end of it. A month later, AVIS sent me a letter and warned me that they're going to charge my card about $500 for a windshield crack that I didn't create. I immediately called them to report the scam, and amazingly, the representative suddenly found a document that says that the crack was present earlier than my rental. I asked him why the people sending me the bill didn't see this, and he said he didn't know. So they somehow didn't have this noted anywhere for the bill collectors at AVIS? Right. This was a clear scam, and I suspect that they charge every renter of the same car for the damage, and those who have documentation and then fight it don't get charged, while they keep trying to charge everyone for damage that they don't want to fix on their own dime. As I've said, Budget pulled the same scam with me in Kansas City years before, and I had documentation and wrote them a letter that put them to shame, so they removed the charges then as well. BEWARE! This is a shady company like Budget. This has ONLY happened to me in Kansas City, interestingly, so watch out when you rent any vehicle from any company there. Do not ever rent from this company!

Ben himself was my driver to and from the airport. He was there early and waited. Good…read moreconversation during the drive but always professional and courteous. I highly recommend and will use them in the future.

My first time in MO and I give Ben's Service a 5 star rating, 10 for sure. On time and very…read moreprofessional I will contact them again if in the Kansas City area.

I reserved a car a couple weeks in advace for a out of town work trip. I was schedule to pick the…read morecar up at 8:00 am. I arrived at 8 and was told they did not have a car on the lot but if I could be a little flexible they might have one at 3:00pm. I had a 9 hour drive, so ended up taking my personal vehicle. I certainly will not be recommending that store to anyone.

10/10 STARS!!! They stayed late to help me get a ride. Picked me up. Drove me to the car rental…read morewhile providing great service and customer care. Then gave me the car I was hoping to get. I couldn't have asked for more on such short notice.