Reserved a pickup truck, got there at appointed time and was told no pickups available. They told…read moreme they would call with a location which had pickups available and never did. Very bad service all around.

Made a car reservation this morning at 7 AM. Received the the confirmation 15 mins later for a…read moreNoon pickup. I called the location around 12:30 to tell them I'd be there 2 hours to pick up the vehicle, only to be told there now vehicles till Monday. When I asked the Clerk why no one called before now, was given, "I'm the only one here and have to do all the work." There should have been a way that the "only" clerk on duty could have immediately sent a non-availability message to online reservations, so I would have time to call other rental agencies. This excuse is getting to be old. I used to hold Enterprise up to any rental company, but this is just bad customer service

They cars are disgusting. I rented a vehicle on 11/11 and first when I arrived the door was…read morelocked, I was told they were working in the back. Once I got the car, the transaction was all very rushed. So much so that the person behind the counter forgot to give me back my driver's license. I had to flag them down before they left, as they immediately locked the door again right after I left the building. The car was gross, at this point I had no choice but to take it since there was no one to report my dissatisfaction too. I drove to my destination with the windows down, there was dog hair all over, cigarette burns in the seats, the dash and floor was filthy. I called customer about the situation, they checked the locations inventory and assured me there was a car available I could exchange it for. I went back to the same located was very rudely told there were not any other vehicles available. I explained i just hung up with customer service, and they checked and told me to come back to the location. A man behind the counter threw a piece of paper at me and said call customer service back. I decided it was not okay to treat customers this way, so I decided to just return the call and go without for the rest of mt trip. Super inconvenient!! Avis took no responsibility and didn't even offer to thoroughly clean the car. I will never, ever rent from this location again!

I paid $200 for a car for a week, but only needed it for one day. Nobody told me I couldn't get a…read morerefund if I prepaid. Plus I paid the deposit and never got it back. I only used 60 miles and it cost me nearly $500. I do not recommend this company. Very shady how they charge people for extra fees. I hope nobody else gets screwed over like me. Will never use this company again.

I needed a nail removed from my tire and have it patched. The call was made late in the afternoon…read more The got the job done quick. Well done. Thanks for working me in.

Looked on yelp for Mini Cooper Mechanics and R&L popped up. They do not work on Mini Coopers.read more

Not bad for a last minute rental! I visited 3 other locations along Noland Rd on Tuesday 8/1/2023,…read moremost had no availability and 1 had issues with their card reader. The process at Hertz was made simple, fast, and easy! They were able to get me in a luxury electric car the same day and for a good price. I did have to wait an hour for the car to get cleaned, but I spent that time getting dinner and the rep kept being sincere with the delay. I don't rent cars very often, but I would rent from here again! :)

Made a reservation 2 weeks before my trip...... 45 minutes before I was supposed to pick it up…read morethey called and said they had to cancel the reservation because they had nothing available! needless to say I was livid! And the fact the person that called was just "matter of factly" about it! This company is terrible!! I would NEVER recommend them to anyone!!

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

I reserved a 15-passenger van, 6+ months in advance for a 70+ person family reunion over the July…read more4th weekend. When I arrived for pickup on July 3rd, the van was vandalized from the night before--windows smashed.. The worst part? The branch knew about the damage all day but never called, emailed, or texted me. I only found out after showing up at 4pm--too late to find alternatives before the holiday rush. No 15-passenger vans left. No SUVs (just one 5-passenger car). All minivans on-site were under recall. Branch was understaffed and totally unprepared. This derailed our reunion plans, created huge logistical headaches, and added a ton of unnecessary stress to a major family event I spent months organizing. I spoke with a rep who "escalated" the case, but Enterprise has gone silent: No updates. No apology. No accountability. I'm still hopeful Enterprise will do the right thing. I've given them time, sent a demand letter, and now I'm sharing my experience publicly.

I'm extremely disappointed with my recent experience at Enterprise. I was quoted $182 for a…read morestandard rental, and before booking, I reviewed their policy, which clearly says: "The deposit amount will be stated in the reservation confirmation email." Well -- there was no deposit amount listed anywhere in my confirmation email. I assumed, based on their policy, that the $300 deposit only applied to luxury or sports vehicles. But when I arrived to pick up the car, I was told a $300 deposit was required for all vehicles, completely contradicting both their policy and the quote I was given. Their Deposit Amount policy first states it's a "potential" of incurring additional amounts. Therefore, it is not guaranteed but possible. Then their policy list the cars this "potential incurring additional amounts" is regarding to and the vehicle I reserved is not on that list which was a simple basic Compact SUV. This unexpected charge completely ruined my trip and left me scrambling. Enterprise failed to honor their own policy, and the lack of transparency is unacceptable. If the deposit had been clearly disclosed upfront -- like the policy claims -- I could have planned accordingly. I won't be booking with Enterprise again unless they fix this and start communicating properly with their customers.

I had been to 3 or 4 places trying to find a car for my daughter and because she wasn't with me I…read morewas kinda shunned. At Blue Ridge Brooks Coleman took the time and worked with me. It took a couple of days but it was all worth it. I will for sure buy my next car from them.

From the owner: Blue Ridge Auto - Truck Plaza has over 150 pre-owned vehicles at prices that can't be beat. For…read moreover 33 years, we've been Raytown's trusted auto dealer. We have high-quality vehicles from manufacturers like Cadillac, Dodge, Jeep, Hyundai, Lexus, Toyota, and more! Our expert Sales Team will be able to answer any questions you have, and work hard to get you in the right car for you. If you're in need of auto service -- we have you covered. Our Service Center has been repairing vehicles for over 30 years, and no job is too big or too small. Our ASE-certified mechanics use the latest technology to get the job done right. Visit us today -- we'll make sure you drive away in the car of your dreams at a price you can afford.

I recently bought a car from here. It had an issue & when I went back the great guys here took care…read moreof it and made it right. These are good people & I would do business with them again next time I'm looking for a car

Mike calling a woman sugar,sweetie or honey is not respectful. Don't patronize a woman buying a…read morecar. Second don't like to her either. Your selling a car and everything should be in working order and the car should be road ready. It was not. After telling you this you said you'd fix it and you didn't fix anything. In fact upon pick up its still broken. That's just crooked. I refuse to sign a lease before the cars fixed like you expected me to do. I've decided to take my business elsewhere. I smell a skunk and when I do I run.

Uber driver was very nice and was on time got us from point A to point B very satisfiedread more

This ride share in KC is worthless. From the Casino to Shawnee $75 bucks. A guest at a major sports…read morecomplex told me this.. The driver wanted cash he said I dont have that on me. He said I'll take you to an ATM he got out yet he got charged. Its all OK as he did get a refund from the company. But still how many drivers in KC do this. I asked around and the hotels I know they said its all the time. UBER needs to fix this.