I will corroborate that the doctor here is very good. He seemed knowledgeable, didn't talk down to me (I hate that), and was very thorough, even examining me again when there were some issues with my first pair of glasses. This bring us to the glasses.... This place suffers from the common problem of having a lot of whatever is fashionable right now but not a lot of other options. I like old fashioned (very old fashioned) round wire framed glasses. No such luck. This place also suffers from somewhat spotty service on the front end. My first pair of glasses didn't work quite right (they were profoundly uncomfortable). While the staff tried to help, I got a real sense that some of the ladies in the front had no idea what to do. This was discouraging. They did order me a new pair, with a different material and a slightly modified prescription. The new pair had issues too but this time I had a very helpful fellow that made a few alterations to the curvature of the frame and fixed everything. Basically, if you get the bearded guy you will be happy. If you get the lady....who knows. read more

A truly excellent experience. Everyone working there was friendly, helpful, and the general atmosphere is very welcoming. They explain everything they are doing, and provide any relevant option and cost information. I felt well informed the entire time, and taken care of. I saw Dr. LeClaire who was excellent. She's professional and thorough while also being funny and down to earth. I learned so much about how to take better care of my eyes, and what's going on with them now. I wish visits to other doctors made me feel this informed and empowered. It's amazing to find a place that feels so invested in taking care of each patient, and that creates automatic trust. I wholeheartedly recommend this team. read more

Five star eye exam, three star support staff. First off, I'll admit it - I'm an eye doctor chair hopper. Over the years I've been examined by a dozen or so Optometrists and Ophthalmologists. Out of all of those exams, the examination I received from Dr. Riley Nakatsu was my most thorough ever! Let me repeat *amazingly thorough*. He explained a bunch of stuff to me, some of which went over my head, so I was glad when he followed up my test results with a follow up call to explain further. Hands down the best exam I've ever had. The ladies in the office were A-OK. I had a field of vision test on site. The women who did my test was a trainee. From what I could tell, it was her first time doing such a test, but she seemed to do well. I didn't get to meet the famed Warren, he was quite busy while I was browsing frames before my exams. Maybe next time. read more

Nothing bad to say about the service and friendliness of the optometrists or sales staff to help you find the perfect frame for your glasses. I just found them quite a bit more expensive than alternatives. But if you are a fashionista who wants the perfect style made by a specific designer, then you'll LOVE this place. read more

Very very slow whether you have an appointment or not. You do get personal attention at the end of it. Bit pricey than other places but they have a good selection. read more

Broadway Vision - Optometrists Near Me - Seattle, Washington

Thank you Warren Ruby!!! I've been looking for a new pair of frames for the past few months, searching for the right 'look'. After a visit to Broadway Vision, I knew I found it. For an hour, Warren guided me through the selection process as he shared his fashion wisdom. I also appreciated that when deciding between two frames, there was no pressure or hard sell to take the more expensive frames. read more

I walked in off the street and started prodding at their locked up frames- while i was getting a weird stare from the receptionist. Apparently getting fixed up with new frames is by appointment only. woops! However, Warren was there and he had about 15 minutes to spare, and he helped me. He instantly knew what kinds of shapes, colors, and styles to consider, and which ones to run away from. I feel like people put me in stupid glasses all the time- So normally i am skeptical to suggestion. Warren was spot on, and absolutely knew the market, and the products he had access to. I spent ALL DAY looking for glasses, and he was hands down the best. I wished i had found glasses there, so i could give them my business. I may go back however- after i schedule an app. As the other reviewers said, IF YOU NEED HELP picking out glasses, and want to look cool- Go see WARREN. Fairly large selection, full range from modest to sort of funky. read more

I've been going here nearly a decade. There are several fine opticians there, but I wanted to take some time to recognize Warren in particular. I have a pain in the rear end frames to order and work with, and he got it done perfectly. He was very patient, and appropriately (not painstakingly) methodical. I will be relying on these glasses for years, and you can tell he genuinely wants you to be comfortable and satisfied. Will go back. Hi recommendation. read more

I went to Dr. Yu for the first time and she was friendly, efficient, and really helpful in explaining potential issues and next steps. Everyone else at the office was also easy to work with and very helpful in getting me updated prescriptions when I needed them. Thanks for making this such an easy process! read more

Been seeing Dr. Matsunami for years. He's a fantastic doc-takes his time explaining things, answering questions, and is very thorough. He also happens to be smoking hot, if you care about that kind of thing. Love the frame folks, Holly, John and Warren. They work hard to fit us (the whole family) in good frames that fit our faces and lifestyles. It is always fun to visit Broadway Vision Source to see the peeps there. A+++ for this place, the staff and selection of frames. read more

There are all these romantic notions of being a foreigner in a foreign land, cue American in Paris, but really it's not that romantic. Going to see a doctor, even something as trivial as optometry, is a royal pain when you're not yet a citizen of the land. As someone who has had the same optometrist for over 10 years in Canada, it's strange to even consider anyone else, but Dr. Nakatsu was the best resplacement. I called ahead to make an appointment and was able to sneak in 30 minutes later to the most thorough eye exam I've ever had. Dr. Nakatsu was detail-oriented, considerate, funny and caring. The fees (not covered by insurance) were the most economical out of Capitol Hill and even some places downtown. The receptionist(s) were friendly and fast at processing everything. From beginning to end I interacted with 4 people, who took care of my entire experience. I can't think of a better visit. read more

Very friendly and helpful staff. The receptionist was a bit ditzy but super friendly. Whenever I visit doctors I tend to ask a lot of questions. Helen Kim was my optometrist, and she was very helpful in explaining everything in detail at a level that was layman's enough for me but at the same time not condescending. The sales rep. for getting my new glasses was also helpful. He compared the prices of using my insurance versus just going through the store's discount. Much appreciated. Glasses also came back relatively fast -- even though they said they'd call me to pick them up but didn't. Overall, I'd come back and recommend this place to others. read more

I have been going to BVS for years. I love Dr. Matsunami and the two opticians named John. The clinicians, eye exam and front desk people seem to be nice and helpful also. This year was a particularly difficult experience because, through some quirk I can't explain, my eyes would not adjust to my new prescription. They reexamined me a few times, to be certain a mistake had not been made. There was no mistake. They made a few experimental lenses, and tweaked a few things until finally they came up with the right combination for me. The attitude of the two John opticians was that my problem was real, they had seen it before, and they could solve it. I felt well cared for. I dinged BVS a star because the other optician, Warren, and I, had a personality meltdown that was very unpleasant. read more

Dr. Kim was thorough and fantastic, as was John who helped me to pick out my glasses. The receptionists were very kind and did an excellent job helping me out. They also offer a discount if you're paying out of pocket. Highly recommended! read more

I just had an eye exam and everyone here was fantastic. My exam was very in depth and I really felt like I was getting the best results. They have an awesome selection of frames and the people there are great with assisting you pick out the right ones for your face. I would definitely recommend anyone in the area to go to Broadway Vision Source. read more

Rude and inattentive salespeople. Came in looking for frames, was ignored and left standing there for 10 minutes while one salesperson left to "get somebody to help" me. read more

Everything started off nice here. They told me that they took my insurance, but that I would have to pay such and such deposit through them, so they gave me a discout so I wouldn't have to deal with the insurance company. Cool, right? I get there for my appointment and the doctor is cool, very thing goes fine, I give them my frames and walk out the door. I get a call around 5 days later, saying my glasses are ready. I get down there and they give me my glasses. I walk out and put them on...THEY WERE COMPLETELY OFF! I go to work and call them the next day to discuss it with them. The first thing out of this bald gentleman's mouth is, "Well I doubt we messed up, but I guess I can look at them." He checks them anyway and guess what, they were and it was, in fact, completely their fault. They fixed them right on the spot and I leave. I come back again to get lenses put in another pair of glasses, and I guess they must have been in a bad mood. The lady helping me fill everything out talked to me like I was an idiot and even huffed when I asked for a receipt to send my insurance. HERE'S MY FAVORITE PART THOUGH! So I get my eyes checked for contacts at a place that does take my insurance, and they had messed up my prescription all along. Turns out I had 70/20 in my left with my glasses on...really? And it only gets better! So I call them up because I had just paid $165 for these new lenses that didn't work and just wanted to fix the one lens. They, once again wouldn't take any responsibility for the mess up and refused to fix it unless I pay full price for another set. Bottom line: Nice doctors, but will not fix any problem without fighting you. Honestly, you are more likely to get friendlier and more productive customer service from the DOL! read more

I had a very strange experience at Broadway Vision Source today. I went in looking for frames to take to Hour Eyes. When my friend and I walked in the first thing we both noticed was that it smelled like a dentist's office - not sure how's that's possible - and then confusion set in when we realized all of the frames were locked away. You can't try on any frames without working with a consultant here, which I didn't like. Personally, part of the fun of looking for new frames is trying on the ones you know will look terrible on you and laughing about it, but you can't do that here. John (who was intensely serious, no sense of humor about trying on frames) took me around and ignored my requests for simple elegant frames, convinced that I should go WAY outside my comfort zone and get giant plastic colorful hipster frames. It took a lot of work on my and my friend's part to get him to give up on turning me into a hipster. Another strange thing was that when I told John I had insurance he hadn't heard of, he wasn't willing to check and see if they took it. He did give me an itemized receipt to give them just in case, but I was a little off-put by the way he brushed off unusual insurance. Eventually I did end up finding a pair I loved (a small distance outside my comfort zone) and bought them, but overall I did not enjoy being here. If you are like me and interested in frames that feel like you, not just fashionable, don't go here. read more

Samantha H at the front desk took care of me and went the extra mile to get me a really nice pair of prescription sunglasses! She went out of her way to get my old script and even mail me my glasses as I was out of town. Samantha H made it easy for me to look awesome in my new shades! I love them! Thank you girl!!!! read more

Dr. Nakatsu is an excellent professional. I started going here since it was so close to my home, but I really feel comfortable with the entire staff at BVS. read more

Do not go here! All they care about is making money. I was in there two months ago to replace my frames and had no problems. This week I started my vacation and right at the beginning of my trip my glasses broke. I had a copy of my prescription so I was going to rush order a pair from an online site so that I could enjoy the rest of my trip. I contacted them to get my PD which is just a simple measurement that would clearly be on file. The first day no one called me back, so I emailed and finally got a response back saying that I would need to come into the office to have the measurement taken and be charged 35 dollars. Since I'll be traveling for the next two weeks that's a little impossible. Would be nice of a company to be the patient before a fee in a time of need especially when I was just in two months ago. I will be canceling all further appointments and finding a new eye doctor. read more

The service has drastically degraded over the last two years, The front desk staff is quite rude, the costs for retinal imaging (so as to have an exam without dilation) is twice the usual price and the selection of frames is geared to offer very few choices unless you are interested in spending $350 or more on frames. My last experience was quite bad and I wouldn't recommend giving them your business. read more

I enjoyed the interaction with Dr. Kim was very professional and she is very knowledgeable and up to date on current research. I was very glad to see that Warren was the Office Manager for he is very knowledgeable and will always do his best to help out the clients optical needs. I highly recommend Broadway Vision Source. The staff is warm, knowledgeable and will go out of their way to assist the clients. Great Job!!!! read more

A few (3 minimum) things they need to improve immediately: Better phone service: What business has a recording that they're too busy to answer your call. Hours: Saturday 9:30 to 1pm? Sounds like an old banks hours - on their time not the customers. Order follow-up: give definite delivery expectations and notify the customer multiple ways when you have the order for pick-up via text and email. Don't have the customer guess if they're in or not. read more

I hate to be that nitpicky person who didn't get her way, but I suppose that's what this amounts to. I've been to see Dr. LeClaire once, and worked with Warren on getting a pair of glasses. Both were a joy to do business with, friendly and helpful. Fast forward almost a year later -- I already have two pairs of glasses but found some cute, affordable ones online I wanted just for variety. It's a site that sells frames along with prescription lenses, which you need to provide a current prescription for. I have a prescription that expires in 2015, which was kindly provided to me by Broadway Vision Source. This being my first foray into buying glasses online, I was not aware that the pupillary distance (or PD) is not always included on the prescription. I requested this, but was told they can't just tell me the PD, even though I purchased glasses there before, and they must have that info on file somewhere. I would have to a.) purchase the lens-less frames online; b.) bring them into Broadway Vision Source and get my PD measured, which costs an additional $35 as a "service"; c.) mail them back to online store to have the lenses inserted (not sure they can do that separately). They also suggested twice a certain brand or company, which they obviously have a partnership with and whom I don't wish to order through. While I understand BVS not wanting to be liable for giving information that may lead to misaligned lenses, from what I gather unless you have a heavy duty prescription or irregularities (I don't), it should be ok. Plus, your PD does not generally change as an adult, barring disfiguration. Plus PLUS, the frames I want are the exact same measurements as my current frames. This seems like an easy way to make $35 off a minute- long interaction, and while I know the PD is not part of the prescription per se (but rather a measurement taken by the person handling the frames), I still feel it's information I've paid for before and should have access to. From what I gather, this is mostly about not wanting to lose a sale -- but I don't like any of their glasses! I'd even sign a waiver releasing them from accountability. In speaking with a few bespectacled coworkers, each of their optometrists provided all this information without charging extra, even when they said it was to buy glasses online -- I shall give one of them a go. read more

They get the job done. I needed an eye check and to order some new contacts. I used to drive to Olympia to do this but decided I would try out Broadway Vision Source being that they are only 2 blocks away from my apartment. Receptionist and Doctor were very friendly. If you need an eye exam, glasses or contacts, check them out. read more

I recently saw Dr. Nakatsu for an eye exam at Broadway Vision Source. I've seen several different optometrists over the years but was never impressed enough to go back. As a doctor, I expect my medical professionals to give me the same quality of care that I strive to give my patients. Dr. Nakatsu was incredibly thorough, answered all of my questions, and was very friendly. I will definitely be returning to his office and referring all of my friends and family. I also intend to refer my own patients who may be looking for an optometrist. The staff at Broadway Vision Source were more than helpful and went above and beyond just friendly service. When they returned my old glasses after checking my prescription, I noticed that they had tightened the temple screws that have been loose for the past year. -Even such a minor detail did not go unchecked. I highly recommend Broadway Vision Source. Positives: -Competent -Genuinely friendly -Great frame selection -High attention to detail Negatives: -Hard to park if their two spaces are full -pricey frames, but worth it to buy from them since their service is so great. read more

Dr. Kim is one of the best, she does a really great and thorough job with the examination. I typically go to Costco or America's best to save money, but the extra care and attention to detail this clinic takes really makes the daunting process simple and easy. I've had trouble in the past finding a brand that properly fits my eye, and if something doesn't work, she'll definitely keep working with you until you're satisfied. I would recommend anyone to see Dr. Kim for their eye care needs. If you don't have insurance, it'll definitely be a little pricey on their frames selection. read more

The service at the reception sucks! They have a sign-in system and today while I was waiting to pick up my classes, one of the opticians crossed my name off the list and proceeded to help someone who came in ten minutes after me. It was as if I was transparent. They may have the best designer frames but the long wait at the reception left a lot to be desired. One of the optician (male) is often just too chatty with his customers. They need to be more sensitive about the long lines waiting for service at reception. I'd probably won't go back there again. read more

Just had a great customer engagement experience with Gwynn at the front desk. She was very professional and helpful in setting up my appointment and working thru an insurance issue. read more

I have been going to Dr Matsunami for years. Yesterday I dropped my glasses at work and the lens flew out. By coincidence I was having dinner at Mamnoon next door. I dropped off the glasses since Warren was with a customer and I was going to return before they closed at 7pm. To my surprise 20 minutes later in walks Warren , who delivers them to me with a big smile. That's what I call CUSTOMER SERVICE. Going above and beyond!! Being a manager, I really appreciate employees who provide excellent service. read more

I wear CRT lenses, and Dr. Matsunami here fits for them. I have had the same pair for the past 5 years (gross, I know), so when I moved to Seattle and accidentally lost one down the drain, I basically had to be refitted all over again. Dr. Matsunami was friendly, and not at all judgmental about the fact that I wore my old pair of contacts for way too long -- though he did strongly suggest that I change them out every other year from now on. You know, like a responsible adult who cares about her eyeballs should. I also did a regular eye exam with Dr. LeClaire, since I needed a pair of backup glasses as well. She was incredibly patient with me, even though I kept blinking when the technician was trying to photograph the back of my eyes. Finally, I worked with one of the opticians here to pick out a new pair of frames. I forgot her name, unfortunately, but she was an absolute peach. I have never worked with an optician before (I'm used to just trying on millions of frames randomly and just picking the one that makes me look the least terrible), but if opticians are all as incredible as this lady was, then PEOPLE, never pick glasses without an optician again! She looked at my face shape and immediately proceeded to pull pair after pair of glasses that I loved on me, even ones I would have never thought to try on myself. She was super clear about how much my insurance would cover (they take VSP here) so I could factor that into my final decision for frames too. When I came back about 2 weeks later to pick up my frames, another great optician fitted them juuust right and mentioned that I could go back in any time to get them adjusted if needed. All in all, every person I interacted with here was wonderful. The selection of frames is huge, too, so there are plenty of options. read more

What a wonderful experience! I went in to get my annual eye examination and contact lens + glasses fitting. I've been wearing glasses for over two decades and have been to a lot of optometrists. +The front desk staff are consistently friendly and helpful both over the phone and when I was in the office. +I was promptly called to the back where the prep tests are conducted. No puff of air into the eye anymore=relief. There were explanations as to what I would see and the reasoning behind it, which set me at ease. The person conducting this test was professional and understanding. I was soon back in the waiting room. +Again, there was a prompt call to the back. This time by Dr. Heather LeClaire for the rest of the examination. She is both professional and shows an understanding of what I might be going through. (For example, I am very near-sighted, so she made sure to note in a jocular manner that she understands the difficulty in seeing objects.) I found Dr. LeClaire to be professional with a superb "bedside manner." She was very clear to describe what tests were going to be conducted and the reasoning for them. The exam was probably the most efficient exam I've ever had. Again, I believe this is thanks to Dr. LeClaire's professionalism. After the exam, Dr. LeClaire showed me photos of my retinal wall (?) pointing out and explaining in laymen's terms what each part she was referring to was, what it does, and how it checked out. She showed a self-awareness of how doctors can use intimidating and incomprehensible jargon by her use of very clear explanations. This is a rare trait to find in a doctor in my experience. With the efficiency also came the space for me to ask any questions I had, adding to my feeling like Dr. LeClaire cared about me. She asked numerous times if I had any questions and would wait to make sure I did not. Also, I ended up learning a lot about how eyes work, which is an added bonus (e.g.,Nevus=freckle on an eyeball). +With some chit chat, I was walked personally by Dr. LeClaire who even pulled my seat open to optician John Willard--with who I had another terrific experience! As with the rest of the team, I found him both professional and friendly. He helped me decide on lenses in an easy-going manner. I also got a movie recommendation out of the visit. *Perhaps more importantly, John took the time and effort to figure out the most cost-effective way to purchase lenses, which I greatly appreciate.* +Besides John, there are also several other opticians who all seemed friendly. +As a graduate student, I found the prices at Broadway cost less out-of-pocket than with the university insurance. Or, rather, the staff figured this useful piece of information out and took the time to explain it to me. I was not pushed in any manner in my decisions in any step of the process, though many options that I did not know existed were made available to me by staff, Dr. LeClaire, and John. + Low costs, efficiency, professionalism, and friendliness: it can't get better! I left in a better mood than I came in. read more

It had been a while since I had gotten my eyes checked, and so on recommendations from VSP I decided on BVS and scheduled an appointment with Dr. Kim. The visit was great, she was super helpful and knowledgeable and ended up correcting a bad Rx from my last doctor. I went to check out the glasses and Warren already knew exactly what I wanted before I did! He gave me a few options and with no nonsense and complete honesty told me what worked and what didn't. I ended paying a little bit more than I had originally wanted to for frames, but I think they are truly worth it! I am recommending all of my friends and family to him, as he was great to work with! The only negative side to my experience was the front desk receptionist. She was rude to me on the phone, AND when I came in for my appointment. When I came back to pick up my glasses, she was even worse! I'm so glad I came here for excellent care and frames fitting, but the woman with the glittery eyelashes should consider taking a back office job. read more

Warren at Broadway Vision Source is the most gifted optometrist in the whole universe! He fixed my glasses so that they are even better than when they were brand new! YAY! I will be going back to this store for all my vision needs (as long as Warren keeps working there, at least). :) :) :) read more

Broadway Vision is by far the best optometrist experience I have ever had! I note the following: * I never waited more than five minutes to transition from one part of my visit to another * the receptionist took the time to ensure that my insurance information was in the system * the optometrist assessed my previous prescription, and was extremely thorough in checking my vision, much better than previous providers * no bright yellow dilation eye drops!!! * I was given the opportunity to spend the dilation wait time selecting frames with their Eyewear consultant, John W., who was EXCELLENT at showing me suitable frames and explaining my options, even assessing my need for a specific type of transitional lens designed primarily for reading and computer work * they made sure to check with me that I had sunglasses for my drive home, to counteract the light sensitivity. I felt like the optometrist and eyewear consultant really cared that I had a positive experience, that I had my vision needs addressed thoroughly, and that I ended up with eyewear that was flattering and suitable. read more

Warren is awesome. If you have a hard to fit problem he will tweak and work magic on your frames until they feel like they are a part of you. He does take longer but that is what makes him good, that and he is friendly. Other than Warren who was not the optician helping me but was the only one that would take the time to make my glasses fit correctly. The experience as a whole was horrible and took over 2 months and many attempts to get my lenses made correctly and in the end I didnt get the lens that they had made once. I dont know if it was the lab they use or the person writing the directions to the lab but glasses should NEVER takes months to get made. In addition to it taking way to long the lab (allegedly) threw away the lenses rather than making a pattern like they were supposed to do after I had accepted and had been wearing the glasses for a month. If you can make one pair how difficult can it be to make another lens just like it. It was the worst buying experience I have ever had and will never go back. read more

I needed some frames special-ordered that weren't in the showroom. This is a somewhat non-standard request, and a couple other eyeglass places have been unable to help me order any brand of frames they don't already carry. Warren was able to help me out without any problem at all, and he was a delight. In the past, I've also worked with John, who is equally awesome. Love this place, can't say enough good things about them. read more

My last couple of times I went in for an exam and frames, it felt like a tedious errand. This time I found the experience pleasant and almost fun! I was recommended by a friend and was definitely not disappointed. I had an exam to get contacts for the first time, since my vision has gotten a little worse over the last few years. I felt pretty anxious about the whole process, but Dr. Nakatsu was helpful and patient. Anna totally cheered me on while I put my contacts in- she was awesome. When I came back for my followup appointment, I met with Warren to pick out my frames. He had my patient profile and insurance information ready to go, and within 30 seconds of me sitting down he excitedly brought over 10 different pairs of frames for me to try. Warren is incredibly enthusiastic and was born to sell frames. This was one of the best customer service experiences I've had in a LONG time. He picked frames to flatter my face shape, hair, eye color... it felt very personalized and he has such a lovely way of making you feel attractive in a very genuine way! He is tuned in to trends without letting you fall victim to them, and asked all the right questions about how I wanted to feel in my glasses. The whole process took only 10-15 minutes and I can't wait for my frames to get in. That was the easiest $400 I've spent in a while! I already can't wait for my next date with Warren. read more

I spent several months checking out various opticians in Seattle. Broadway Vision Source had one of the best selections of frames and I was fortunate to work with John Guild who helped with the selection process and fitting. This guy has the patience of Job! I never felt rushed and John was great when we had to make new lenses as the initial prescription that I brought in wasn't quite right. Compared with other opticians, I felt their prices were very fair, often quite a bit lower than other Seattle opticians. My eyesight is important to me and when it comes time for new lenses, I'll definitely go back to Broadway Vision. They did a great job of earning my business. read more