I cannot understand why the rating here is so low. Brittany and all of the ladies do a fabulous job. Their customer service and warm welcome is outstanding. I've been coming here for almost a year now and will never go anywhere else. Every time, I'm treated so well, listened to on what I want, and given such good service!! They remember you when you come in and remember the things you say and ask you about them. Today I went in for pre-wedding nails. Brittany did the Haley Bieber nails and they turned out exactly how I wanted them! Even better than I expected!! Abby did my pedi and she did a great job as always and put a cute little gold line I highly recommend this salon. They are just amazing every time!!!! read more

Britney Nails & Spa - Nail Salons Near Me - Indianapolis, Indiana

I visited this nail salon expecting a great pedicure like any other time. Asked what service I wanted, I informed Brittany the owner and my tech I wanted a French manicure. When asked if I wanted my toenails clipped, I said just a little. The tech cut my nail almost to the quick. When I bought this to Britany's attention she shrugged her shoulders said it was an accident. Then proceeded to ask me if I wanted them to finish it or did I want to go to a different salon. Then she walked off. All the while my other foot is still immersed in water. I asked how they were going to fix it. No real solution but to paint my nails all white (which ended up being the case) or choose a color. Then had the nerve to NOT offer a discount, I paid full price for a service I was completely NOT satisfied with. I do not care for full white nails but I was so pissed I do did not choose a color. read more

Britney Nails & Spa - This is my end result. - Nail Salons Near Me - Indianapolis, Indiana

I got the dip powder and they looked/felt awful. She put this stuff on my nails and it literally burned my nails. She then told me to shake my hand around and that it was "normal". I have had my nails done many times before and it is not normal. My nail bed is so messed up that it makes me sick. This is the worst experience I have ever had. I will not be going back. How would this ever be okay??? Edit: the owner saw my review and then messaged me on Facebook with a screenshot of it. She then stated that she was sorry. Sounds nice right? Well I then explained that she burnt my nails and the skin around my nails where she then said it did not burn me. Well it clearly did so I sent her the pictures of my nails where she then proceeded to tell me that I was beautiful. Uhm thanks? But that does not fix my nails. I get that she was trying to reach out, but seriously lady? Britney did my nails. read more

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I recently went on vacation and wanted my nails done before I left. Vacation had been planned since January and I had been searching yelp and google for a nail salon close by, that had good reviews, for a couple months. This salon had mixed reviews, but I decided to give it a try. Literally the worst mani/pedi, ever. I went first thing when they opened so I wouldn't have to wait. Being the first person of the day, one would think the employees would be ready for a new day and ready for awesome work. LOLOLOLOLOLOL! I asked for a dip manicure and decided on regular (matching) polish for my pedicure. Polish absolutely did not match, btw. First of all, my "manicure" consisted of nail buffing, followed by the dip powder steps. I got absolutely no manicure work done at all. When it was time for my pedicure, the employee who did it was very nice and did a great job....until the polish. I really have no gripes about her other than the polish. It could have been because the lighting was terrible (natural light at 10am, but pedicure stations are behind a half wall so it blocks the light), but who knows. The owner did my "manicure" and she was on the phone twice while I was getting my nails done. She finished the first steps for my dip nails, then sent me over to the pedicure area. I looked at my nails and absolutely assumed I there would be more shaping and buffing to even out the bumps on my nails. Silly me, because when I got back to her chair, she only applied the top coat and sent me back to have my nails dried. No smoothing anything out, and not even any cuticle oil. I didn't notice my toes until I got home, and didn't really get a good look at the awful job on my nails until on the way home and I could actually see. Needless to say, I didn't turn my car around because I was already in a hurry to get back to my kids before my husband had to leave for work. Whatever you do, DO NOT be tempted by any dip "manicure" special! The $60 for this mani/pedi was beyond anything I've ever seen. read more

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Unfortunately I had a poor experience here. I walked in on a Sunday morning around 11:30am and got right in for a mani pedi. These ladies were very kind and noticeably stylish so I had a good feeling. The woman who did my pedicure was very rushed. Everything she did was in a hurry. I wished for more callous remover and slower painting/less paint on my skin. When I moved to get my nails done a different woman clipped my cuticle pretty badly and I started bleeding. Not great but, hey it happens sometimes. This was a pretty significant cut so there was a lot of blood. I'm being critical because there were multiple times where 99% alcohol was sprayed on the cut (ouch!) along with many layers of nail glue directly on the cut. At one point the paper towel was stuck to the nail glue and when it was removed MORE cuticle ripped off- I really spoke up and requested she not touch it any more. By then, I just want to get my other 9 nails painted so I can go do first aid at home. However, she really focused on that one nail (can't blame her, I'm sure she was freaking out a little too) and kept spraying, wiping, gluing, picking. At one point she tried to use the dremel filing tool to file off the excess nail glue and got my cuticle bleeding again! I was nearly crying because this was the third time my cuticle was torn! She was flustered, I was flustered. She forgot to shape my nails and kind of rushed through everything. She didn't remove my existing polish on the other fingers (it was a sheer pink coat, so maybe she didn't see it?) and didn't leave my gel polish under the curing light until the light went off. Overall extremely rushed plus a really unfortunate cuticle injury. The salon is a little beat up and could use a deep clean. Next time I will make an appointment elsewhere! read more

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Thank you Brittney and her crew for getting me and my friend all the way together. Came back with my daughters got a little girl pampering time and they did a great job. My girls really enjoyed themselves & they treated them with the same respect as an adult guest. They're pretty fast compared to other places and they do a great job. I'm impressed with Britney's intention on greeting every single person that walks in the door. Her staff is friendly and makes you feel welcome. A few technical issues kept me from giving Britney's the 5-star; I do like to get cool designs and things with my nails and I haven't quite been able to get that, but I'll work with them to see what they can do. They've earned my trust, so I'll keep trying them out. Go for yourself and see what I mean. I don't think you'll be disappointed. read more

The owner did my nails today at 1pm. This is what happen after I showered. She was very rough when doing my set. She nicked me 2 times in different fingers. She rushed to get my nails done cause she had other people waiting for her. Did not feel welcomed into the salon at all. I will not go back to this salon. read more

Britney Nails & Spa - Nail Salons Near Me - Indianapolis, Indiana

I LOVE LOVE LOVE IT I never have to wait to be seated, I always get what I want. Prices are great! Sometimes they rush but my nails still look good. 10/10 read more

Britney Nails & Spa - Nails - Nail Salons Near Me - Indianapolis, Indiana

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I have been to this place multiple times. I typically am not one to judge reviews because I think most of the time people only leave reviews when they have a bad experience but I went to this place prob 5 times, and each time my nails looked worse. One time I waited a full 2 hours sitting in a chair for someone to come sit with me, when someone finally did, they kept leaving. If I get someone who sits with me the whole time they do a great job! But often, I am being juggled through people and this is when my nails do not look great! They are nice people but I feel as if I am being rushed through instead of getting a good manicure. read more

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Hannah and Jenny did a great job on me and my daughter's nails. We got right in and although it was busy ( what nail shop isn't busy in a Saturday?) I didn't feel rushed. Cool music not too loud and there wasn't a lot of talk between the manicurists. Price is right in line with other shops in the area. read more

Britney Nails & Spa - 1 Dip Powder 1 Gel - Nail Salons Near Me - Indianapolis, Indiana

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The girl I had went way too fast and my nails are not anything like I said I wanted them to be. They are cute but my design is uneven

Worst experience I have ever had at a nail salon. The women was very distracted with everyone around her while doing my nails. She was rushing through with my nail. She was cutting my fingers and nail filing my skin by my nails making them bleed. Kept jerking my hand due to pain and she laughed. I will not ever go here again. The nails are VERY lumpy and uneven. I had paid $60 for it. Only went here due to being open on Sundays. I won't make that mistake again. Will not return here. Staying at Best Nails on Emerson down the street. They know how to do nails and not make me bleed. read more

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Well... wow. Sorta dirty/ unkept at first glance BUT the pedicure chairs & bowls were clean, with new supplies used with each customer (sterilized, disposable kits). Their regular polish selection is terrible, though. Even though we made an apt my pedicure still started ~20 min after my friend's BUT at least I was already in the massage chair. Both of our pedicures smudged when we left/ put shoes on ~ after a 15 min wait under the dryer (that seemed broke) for me and over a 30 min air dry, then dryer for my friend. The staff seemed limited and my nail tech, in conversation with the tech next to her, was discussing how many people she'd seen that day and how exhausted she was while doing my nails... so that, while understanding when you're busy, was odd as a customer sitting there being serviced. The leg massage was really great though! There are signs everywhere that say they only accept cash tips, but we'd made an apt and didn't have cash so we just tipped on our cards and nothing was said about it. Also, we'd booked a standard pedicure but when she went to ring us up asked "deluxe?" to which we said no. There wasn't a great way to confirm the prices of our services so I am unsure if we were overcharged BUT it was in line with what we were expecting to pay. That all said... Probably won't be back. read more

I was on a time crunch and needed to get my nails done before vacation. I went to TWO different nail salons near by and was turned away because they closed in an hour. I stopped in to Britney Nails and was seated right away. I just needed a gel manicure...nothing fancy. It turned out great and I was in and out in 30 minutes. Despite the other reviews, give this place a try if you're close by! The staff was super friendly and I will be back! Thank you for the great service! read more

Terrible service. Allowing way more people than they can handle. Rushed through my dip nails. Wasn't relaxing at all. Never going back! Nails thick Owner yelled at me for complaining. read more

Britney Nails & Spa - Nail Salons Near Me - Indianapolis, Indiana

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Poor customer service. I called for a pedicure was told wait was 15 minutes, showed up 5 minutes later and was told wait was over an hour. I told the lady I just called and was told 15 minutes, she proceeded to argue that I never called. read more

Had a reservation at 3 and they apparently "forgot" and closed early. What a shitty thing to do. Even let them know we have a wedding to go to tomorrow and the bride was coming to get her nails done. Still didn't care and told us nothing that can do. 0/10 recommend will never be booking with them again. read more

Got right in. They did a really good job on my pedicure. I know it's Christmas time, but the music was blaring.

I had three people handle my manicure, the final person was Britney (owner) very very rude person. Not one of them asked me what I wanted or how I wanted my nails shaped. It was 88 degrees outside and she choose to not turn the air on, my grandmother asked her if she could please turn it on because everyone in the place was sweating...they had the front & back doors open, but there was no breeze what so ever. Absolutely the worse manicure I have ever had, and the worse business owner I have ever come across...guess she doesn't believe in return customers. I do not recommend this place of business at all, TAKE YOUR MONEY ELSEWHERE! read more

This nail and spa has great staff and is very professional when working with customers. They do a great job and this business will continue to get our business. read more

Wonderful job, long time hand massage beautiful job on nails, gel coat 3 layers of polish. Friendly engaging pleasant wonderful

Outstanding service nice people and just a great pedicure will be back. What good way to start a Sunday

I am a licensed cosmetologist and I had never been to Brittany's nails before, I called and scheduled for 2 full sets with ombre gel polish. First thing she ran around like a meth addict looking busy but actually not doing anything. She never put any acrylic on the tip part of our nail sets! They are so thin they bend! The picture of both our polish designs we wanted that SHE asked to take a picture of when she sat down finally with me so as she started "she would get it perfect for us both!" when she painted mine it absolutely was nothing like what I asked for! I made her fix it and it still was half way wrong! She then does my best friends equally as bad and did her ombre completely backwards! When my friend said no, the black part of the ombre is at the top here look at the photo, she made up some bs story bc she didn't want to correct yet another mistake she made! She quoted me on the phone Friday night 55.00 for a full set with gel polish 42.00, then with ombre 55.00 when we checked out she charged 70.00 for mine! And 65.00 for my friends! I have not had them 24 hours and I already have 2 lifting off! I contacted the salon and spoke with the male on staff explained the issues and he said ok come back I told him I wanted Brittany to return my call before close today, after calling twice she never returned our calls today. I will see her tomorrow and request our refunds in full or she do our nails completely right as they should be or I will contact the Indiana cosmetology board with the complaints and issues I saw in the salon! Ridiculous! read more

I absolutely LOVE this nail salon. I have gone to Britney's for around a year and a half and they always do an amazing job. The staff is impeccable. I never have gotten a better manicure or pedicure. It is definitely worth a visit. Prices are on the expensive side, but it is worth is for sure! read more

I've been going here for years and I absolutely adore Britney and her husband and I love it when she does my nails however, I had a new girl do my nails today and somehow she came up with the number 70. Never in my life have I paid $70 for just my nails and Britney had done this before on my nails and it was not $70 I don't know who this girl is but she's ruined it for me going back. read more

I've been here a few times now and every time has been a relaxing and enjoyable experience. Britney always remembers me and my friends visiting from out of town. There is never any wait and she makes sure you leave happy, relaxed, and satisfied. Hanna took care of my mani/pedi this time and she was very sweet yet skilled. I can't wait to come back!! Thank you again Brittney and Hanna! read more

Wow. What an inconsistent place. We've gotten our nails done 3 times here now. The first time was great. The man did my moms nails and she was super happy about them. The second time, Britney did my nails and they were....ok. The shape wasn't all the same and it cost me $40 for a full set of white tips. There were lumps in them and my natural nails weren't glued down very well. She didn't file the underneath, so they were kind of chunky and caught on everything. This time, she BUTCHERED my moms nails. The shape is NOT consistent. They are super lumpy, not the same shape or length, her cuticles were butchered and bled. Same thing with not filing underneath. My mom bought a full set of nails and cake home to file and fix them herself. That is absolutely not acceptable. Britney tries too hard to be fast even if there aren't more customers waiting. Her speed should not mean the quality suffers. Bottom line- too expensive, beauty schools do it better, and she's not very polite. read more

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Just spent over an hour waiting on a fill for my nails. I was given a seat and a man started my nails. Took my gel polish off with drill, asked me if this was my first and I said yes. After the polish came off, he got up and went over and started a pedicure on a lady who came in after me. He said nothing to me after why he left me sitting. I sat for 20 minutes and a lady comes over to tell me she will be with me shortly. I thought I was next when she came to my table but then she turned around and set up a manicure for a lady getting a pedicure and then proceeded to start another client's pedicure. No I am sorry, no explanation as to why I had to wait for service. Left the business without my fill. First and last visit. read more

I have been going here for about 6 months now, since I moved to this side of town. They know me by name, and what I always get down. Their customer service is always amazing, and I'd never chose to go to another nail salon read more

I got the dip powder special and it's been 1 week and very little to no growth and my nails grow like weeds! I was in super fast and Jenny did an amazing job on my nails! Hopefully will be back again before I leave for school! read more

best nail salon in indy!!!!!!!! britney & her husband le are so nice. their staff is very friendly. i enjoy going there to get my nails done & my pedicure! i won't go anywhere else after visiting their salon!!!! susan m read more

I've been to this nail spa 2 times. Both times I've gotten a pedicure. The leg/foot massage part of the pedicure was outstanding! Honestly, I kept thinking to myself that I hoped he didn't think I wanted the deluxe pedicure! :). The pedicure is $25 without a tip and I think that's a deal! Very nice people! read more

I'm highly disappointed they rush while doing nails & made them way to short! Asked specifically for long coffin nails. Nails are bumpy & not painted good. read more

I have been here before but not for several months, but I want today because I getting ready to go on vacation in a few days and wanted to get a pedicure. So I knew they opened at 11 and wanted to get there a bit early, so I got there 10 minutes before 11 and they were already open. I was actually the first customer there. The person that did my pedicure took his time and did an excellent job. I have been other places and they have so many clients and not enough help. I will not go anywhere else. I even told the person that did my pedicure that he did an excellent job and explained about how most people just want to complain about bad service, but I like to let people know when they do a great job, he said I made his day. That really made me feel good. read more

One star is to many... She rushed and they look awful and way to long..very expensive