We use this spot to wash our dog and we love it! It's always very clean and fully stocked with…read moreseveral types of shampoo, conditioner, leave in conditioner, ear wash, treats, brushing tools, and a hair dryer. The staff is so friendly and we love seeing them!

We are huge fans of Bark Avenue! Our household (including some picky dogs) love their wide…read moreassortment of high quality dog food including many raw and freeze dried options which can be hard to find in store. Staff is friendly and knowledgeable and they often have samples you can take home and try. They have a wide selection of cat food, a dog self wash station, as well as baked goods for pets. For a specialty dog food store, I find their prices to be very reasonable and they have a rewards program you can sign up for.

I've been looking for a groomer for my dog Harry. He bites the clippers and is banned from petco. I…read moretried three other groomers in my area. Two couldn't finish the groom and the third refused to groom him at all. I was recommended this place and drove 20 miles to get to it. I highly recommend. They did a fantastic job. He got a full haircut. I've attached a photo of the 5lb Maltese. He is small but mighty.

I don't have an issue with the haircuts. My review is based on the customer service and attitudes…read moreof the staff. Since I've been going to this groomer no one speaks when you enter. There is no greeting, nothing. I understand they are busy, but a simple, "Hello someone will be with you shortly." Is simple. Every time I walked into this establishment, I would say hello after going unnoticed. The owner or manager (the one that does the coloring) has looked up at me on several occasions and continued working. There was no hold on, someone will be with you, no smile, nothing. It just doesn't make you feel welcomed there. I give stellar customer service because I appreciate every customer that walks in my establishment. When someone finally comes to the counter, you're rushed. They charge if you're 15 minutes late, but they don't even work on your pet until hours after your appt. I will be finding another groomer that actually welcomes their customers and show their love for your pets.

"My cats inspire me daily. They inspire me to get a dog!" ― Greg Curtis…read more The cat distribution system has finally gotten around to me and chose to give me the fluffiest lint trap of a cat. She's a part-time outdoor cat (mainly roaming the streets in the early morning) that chooses to pop in for a warm bed (usually my laptop) and some freeze dried space niblets (seafood flavored kibble). Ever since Gracie came into my life, a name I heard my neighbor's calling her, I've been trying to get her little things here and there to make her life better. As I type this, I see the cloud cat tower she's used once while getting a delivery alert for the outdoor house I bought her. So when I was at Whole Foods recently, I noticed this pet store right next door. With time to spare, I meandered in to see what offerings they had. Their dog selection is the majority of the store with two rows for felines and even less for other types pets you might have. They also have a dog washing station for those who might need to bathe Bruno. The price point is a bit higher but I believe you are supporting local. So while your buck might not get you too far here, at least it's going to a family-owned business.

Been here several times and I've always found what I've been looking for. I get the impression they…read morehave a high turnover in staff but everyone has been super nice. I just miss the people I developed a rapport with. This time I met Jon who was super friendly and articulate, you can tell he's a smart chap. He was enthusiastic and made me and my pet feel welcomed.

Brought my dog in to get groomed and nails grinded. Julie did a great job! He was a little…read morenervous when we arrived but Julie gave him a treat and was very kind to him. Thanks Julie!!

I came to this PetSmart, admittedly pretty close to closing, but when I left with my new terrarium…read moreand was loading my other items in my car, the shopping cart tipped over and the whole tank shattered. I went back to ask if I could simply throw it away somewhere, and the VERY rude employee wouldn't say anything other than we're closed with a horrendous attitude. I wasn't looking for an exchange, I wasn't looking for free stuff, I just didn't want to leave broken glass in their parking lot, and no one was willing to assist at all. Very disappointed.

10000/10 first experience. JUSTIN was amazing! Very informative & friendly! A very cool reptile…read morestore! You can tell just by walking in they love for their reptiles so much!! Will forever be a customer with this company! So many great finds! Thank you again, Justin!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

This store was the best, had the best water and very knowledgeable and kind workers. Going to miss…read morethe best fish store in Chandler.

I went in with my daughters to buy some clown fish for my tank, brought them home, acclimated them…read moreperfectly, and low and behold they die within 12 hours. My mature tank is very healthy and parameters are near perfect. I call up the store to explain the situation and told they don't guarantee livestock once it leaves the store. Fair, but having been in this hobby for many years, when this type of thing happens, other fish stores in the valley will at least have a 24 hour guarantee or store credit. Only Fins wouldn't do anything about it and lost a customer as a result. A customer who would have spent lots of money as a repeat customer. Seems the other reviewer above me with a similar sick/dead fish issue had the same experience. Very unfortunate as I wanted to support this new store. Go to Reef Monsters instead.

Based on prior reviews, we weren't sure what to expect, but this shop was exceptional in every…read moreregard. First of all, it was open (hours are til 7 pm), open to the public (prior "appointment only" claims were for when they did individual aquarium services only), and had a great selection of freshwater fish and plants. Ashley went above and beyond - she was super patient with us beginners in the field (and our two very excited and vocal children), gave us great advice (advising us to buy a couple of things down the road vs now), offered to order our preferred fish types, and even told us about another store that had some specific hard scape we'd been looking for. Well done, Artistic Aquariums and Ashley. We'll be coming back.

I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.