Took my dogs to get groomed and was refused service due to their hair being matted behind the…read moreears. This wasnt an issue for the last 5 years me taking them to the same place. Was told that they implemented the policy or starting to reinforce it now. It would have been nice if I was told that when I booked the appointment last month. If they said they wont groom the dogs if there is matting behind the ears I would have booked another place. Employee never apologized and was rude, taking my business elsewhere.l

I ordered curbside as I have a small child and didn't want to drag him in with me. After 20 minutes…read moreof waiting in the car I had to go in and just get it myself with my small child. So when I get to counter I wait another 10 minutes for someone to come to help.Completely worthless ordering online from this store it would seem. You're lucky if someone come to check you out in person at this point. I've shopped here before and it's never been great but it's close. After today maybe not anymore. Unreal

I got exactly what I want, and my dog has never been happier. I had to go through so many hoops…read morewhen I was in Illinois just to get the dog a haircut and its toenails clipped. Here in Arizona, I made the appointment I went to the appointment. I told them ahead of time what I wanted and that's what I got efficient kind affordable.

"Women and cats will do as they please, and men and dogs should relax and get used to the idea." ―…read moreRobert A. Heinlein I stopped by EarthWise Pet on their grand opening. Thank you to Diane M. for the heads up! This plaza is super busy what with a lot of great spots like Sprouts, Tii Cup, Pita Jungle, and other great local businesses. Now there's a lovely cozy store just for pets! While catering more to dogs, they do have a great selection for cats. They also have an in-store dog wash for you canine owners. Their prices are definitely decent. I like it here! I picked up some treats, a new grooming brush, and a new toy for Gracie the Cat. For those who use the cat/dog vision filter from TikTok to purchase gifts for your pets, this place is well-stocked with items that are vibrant and bright for your furry companion. A+++!

10000/10 first experience. JUSTIN was amazing! Very informative & friendly! A very cool reptile…read morestore! You can tell just by walking in they love for their reptiles so much!! Will forever be a customer with this company! So many great finds! Thank you again, Justin!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

Leo does a great job and always gets us in! Toby is always so soft and smells good after a groom!…read moreLeo helps me carry him to the car when my hands are full with a car seat

Stopped in to self bathe a new rescue dog just out of the shelter. I have a broken finger and the…read moreowner, Lou, noticed I was struggling. He came over and gave her a good scrub down. Even put medicated on her ear where she was bleeding from a small cut. Very kind. Excellent customer service. Will definitely use again!

My small dogs love having Shawnee groom them! She treats them like her own fur babies. All the…read morepeople in grooming are super friendly and very accommodating. We have groomers across the street but drive across town so my pups get a professional who is kind and loving to our fur babies.

Typical PetSmart location. Staff was friendly. This plaza is definitely showing its age and this…read morestore is no different. I am more apt to go to one of the other, new locations for this reason.

3/28/2026: Stopped by here to checkout what they have for our doggos. They have a variety of treats…read moreto spoil our pets! I bought a few lamb ears for our dogs and they were devoured within 10 minutes. The store has locally made baked goods as well. Our dogs are allergic to chicken, so it was great to see a lot of products without chicken. The cashier was very nice and helped me with the lamb ears, along with signing me up for their rewards program.

I went in tonight about 15 min before closing (so sorry!) to grab a cone for my poor baby healing…read morefrom a neuter and starting to lick/chew like crazy day 2. A lovely team member quickly noticed I was lost on my mission and took me to the right aisle where she helped me decide on one. she even sent a bunch of free treats home with me for my dog to cheer him up I got the kong inflatable one and it's honestly so perfect. It completely stops him from reaching his incision, allows him to lay down comfortably, not run into anything, and you run the collar through it then just clip it back on so it's basically impossible to remove. Such a great experience! Enjoy the pics of my chiweenie resting comfortably in his new cone

"My cats inspire me daily. They inspire me to get a dog!" ― Greg Curtis…read more The cat distribution system has finally gotten around to me and chose to give me the fluffiest lint trap of a cat. She's a part-time outdoor cat (mainly roaming the streets in the early morning) that chooses to pop in for a warm bed (usually my laptop) and some freeze dried space niblets (seafood flavored kibble). Ever since Gracie came into my life, a name I heard my neighbor's calling her, I've been trying to get her little things here and there to make her life better. As I type this, I see the cloud cat tower she's used once while getting a delivery alert for the outdoor house I bought her. So when I was at Whole Foods recently, I noticed this pet store right next door. With time to spare, I meandered in to see what offerings they had. Their dog selection is the majority of the store with two rows for felines and even less for other types pets you might have. They also have a dog washing station for those who might need to bathe Bruno. The price point is a bit higher but I believe you are supporting local. So while your buck might not get you too far here, at least it's going to a family-owned business.

Been here several times and I've always found what I've been looking for. I get the impression they…read morehave a high turnover in staff but everyone has been super nice. I just miss the people I developed a rapport with. This time I met Jon who was super friendly and articulate, you can tell he's a smart chap. He was enthusiastic and made me and my pet feel welcomed.

Down load Petsmart's app! If you're a frequent shopper even online, you need this app to save…read moremoney! You are points and you can save up to $30-$40 on your next purchase. I was shopping an employee came up to me and asked if I had the app by looking at what was in my cart ( big savings )suggested to download. It helped me through it. Wrapped up a bunch of points my next purchase I probably saved over $80. I am a frequent shopper at PetSmart So glad I have the app

Destiny took great care of Dior today, it was her first grooming visit! She stayed with them for…read moreabout 4 hours. Thanks again, we will see you in about 6 weeks.