I recently called to schedule an appointment estimate. I spoke with iris, she then booked an appointment for Monday March 9th at 9am. She mentioned that I would need to pay a service call fee of $95.00 before 7am on that day Monday March 9that the latest.I followed her instructions when I went in I wasn't aware that my time slot was to be selected, my 9am was not there. I assumed that iris had blocked it for me. So I chose 11:30-12 midnight so I could at least process my $95.00 in time and get my appointment in as scheduled at 9am. So that morning she had called and said that they are not able to come at 11:30pm-12midnight so it was cancelled.I wasn't expecting them to come at that time dah, she knew that I requested 9:00am the week before. She never explained that I needed to pay immediately to make my 9am appointment. If that was the case I would have done so as I was in desperate urgency needing a plumber. I was very disappointed at what had happened. I requested for my refund of $95.00 fee , she said it will be refunded back. It had been 7 days now and I have not seen a credit back to my credit card. In this day and age no one should be checking and calling the business for a refund for a service that never happened and that was canceled. She promised I would be fully refunded. Still waiting..... This was a bad experience. read more

Brison's Plumbing turned out to be an unreliable company, and I wouldn't recommend them based on my experience. I scheduled a Friday morning appointment several days in advance for a kitchen faucet repair. The company requires a $95 assessment fee, which must be paid upfront before they even come out. I took time off work to be home for the appointment, only to get a call about fifteen minutes after the scheduled time saying they needed to cancel. No real explanation, just a last-minute cancellation after I had already rearranged my morning. I immediately requested a refund of the assessment fee, but it still took a full week before I finally got my money back. Between the cancellation, the lack of professionalism, and the delay in refunding my payment, this company showed me they can't be counted on. I'd suggest finding a plumber who values their customers' time. read more

Thanks Brison! He is very professional and very efficient. Also very patient with hearing about your concerns and giving sound advice! He responded to our water over flow for our laundry drain and fixed it! Thanks! You have skills! read more

Charge premium prices including $95 service fee just to come take a look. Poor repair quality. Unresponsive after email exchange and phone message. read more

Carl of Brison's Plumbing arrived timely at our home and helped us to isolate our "leak" and hence, rise in our water bill over the past several months. Carl was very professional, helpful and every bit worth the $95 initial assessment. We were able to change out the guts of our two toilet water tanks, but wouldn't have been able to do so without Carl! Mahalo Nui Loa! read more

I want to amend my earlier review of Brison's Plumbing. Initially, I had disagreements over the dispatch and repair charges but never the quality of service. The plumber sent for the jobs was friendly and competent. The company was always polite and responsive with one exception when I was being "ghosted" through emails. When my disagreements were raised, it took some effort but the matter was resolved satisfactorily in the end. The company does appear to believe in customer service but clarity about charges is important for both the customer and the company. read more

Amazing service, and highly professional. I would highly recommend Brison's Plumbing for all plumbing services as not only did they get the job done, they were highly friendly and proficient. read more

So disappointed with Brison's Plumbing! I was quoted $995 to fix a clogged drain for my tenant. After I paid the amount the plumber apparently did a little work and left without fixing the problem. the plumber said he would contact me to discuss. However I did not receive any phone call. I was forced to hire another plumbing company. The new company was able to fix the clog and they charged me 1/2 of the amount that Brison's charged me and they gave me a 6 month warranty. I have left 3 messages with Brison's and they have yet to return my phone call. The first time I called them they told me they would call me right back and they would refund my money. The last two times I called my call went directly to voicemail. I feel that I have been victimized. read more

I normally like to try and do small projects around the house myself and I take pride in doing so as it leaves me feeling good knowing that I did it or had a hand in it. When it comes to certain things like going into the wall to change out the worn out cartridge to stop the water from dripping. i prefer to call the experts. When searching who to call to do this, a friend recommended Brison's Plumbing and I'm glad they did. I read the reviews and they had good things to say about this company as well as Brison the owner. I called the number and scheduled a day and time. Brison was the one who came and he was prompt. Me not so much as I run on Hawaiian time so I had to ask him to wait a couple of minutes before I could go outside and let him in. Brison opened up the wall plate did some tests and found out that I needed a new cartridge. He then left and picked up a new part and came back and installed it. Since it was old, he had to clean it out and put on another part to make it work. I'm so glad he made the dripping stop. Since he was here I just asked him about a disposal as ours just broke. He had a new one from a job that cancelled so he installed that too for us. Brison did a pressure test ( I have never seen that done before) to make sure everything was working the way it was supposed to. He double checked everything to make sure there were no leaks and he cleaned up after himself which we appreciated. I give Brison's Plumbing two thumbs up for knowledge, service, professionalism and a fair price which is very hard to find these days. read more

I called Brison's plumbing to unclog a drain. We had an established time for them to show up, but then at the last minute they called to cancel and never came at all. Although they canceled, they still charged me $95 for the reservation. After repeated calls to takeoff the $95 from my credit card they still haven't done that after three weeks. I asked them to send a check instead for the refund and still haven't received a check. I would be cautious about making appointment with this company. in my opinion, they should not charge the client until their service people arrive at the work location. read more

Really disappointed. I worked with him for several years for all my plumbing needs and had no problem. He was always polite and reasonably priced. Then, recently, I asked him to fix something fairly minor and he told me I had to replace my entire (new) disposal and that my problem was because of my "broken" (new) dishwasher (it wasn't). He took my money as a "diagnostic" fee to tell me that there was nothing he could do and ran off. When, the dishwasher repairman finally looked at the dishwasher, he said it was a minor problem that required a minor repair by the plumber, not him. I asked Brison to come back since he already took my money and he blocked my calls. What happened to him?!? read more

Real helpful...... knowledgeable... very neat....definitely recommend this company to my friends and family

I called Brison's plumbing to hire them to unclog a soft clog in my toilet. They charge a $95 nonrefundable dispatch fee that would be applied to the services that would be rendered. No problem with that whatsoever. What I do have a problem with is getting an $800 estimate for a clogged toilet. Not a we don't know what's obstructing it clog, a fairly obvious soft clog of toilet paper. The technician was a nice guy that I suspect very uncomfortable with handing out that kind of an estimate. To the point when he returned to my apartment, which took 20 minutes because the home office has to create these estimates, when invited back in the apartment, he opted to stay in the hallway. Bottom line is for some of these companies there are reasons why they don't give you a rough estimate and charge an absurd Dispatch fee. They know they can just make an easy buck at $100 an hour for just stopping in and if they get a sucker to pay $800 for a clogged toilet then it's a double win. By the way that was the low estimate. There was a proposal for replacing my entire toilet for $1200. So $800 unclog it for $1200 replace the whole toilet. Bad business. I came back to edit my review. It just so happens that another company came out and was in and out and 15 minutes. It was exactly as it was suspected. A soft clog. It may have cost me $300 because that was the minimum but it sure as heck wasn't $800. I stand with my review and do not hire this company. read more

Brison Lagaret of Brison's Plumbing, Inc. more than exceeded our expectations. He was extremely responsive, even returning my call on a Sunday, the day after Christmas. Because I am recovering from a serious illness that prevents me from being able to walk or drive, Brison picked our new hot water heater up for us and unloaded it for the install. He did all of this without complaint, even though the heater weighed over 300 pounds. He muscled it across my yard, through 4 foot tall grass and weeds, to install it behind my house. Throughout the install, Brison was polite, friendly, and beyond helpful. I would strongly recommend hiring Brison's Plumbing, Inc. for any job, and will absolutely call on him again for any of my plumbing needs. read more

Very happy with my plumbing experience with Brison. In my opinion and experience, Brison - the owner - runs an honest business and does his best for his clients, to resolve any issues they may have. Both Brison and Shandon attended to issues I had with a leaking shower faucet, cartridge,and broken sink drain cover that I had in my condo unit. On his first visit, he diagnosed the issues and had the parts ordered to replace the fixtures. That did not take much of either of our times, as he knows what he is doing and what to look for. On his second visit, he had Shandon replace the sink drain apparatus while he handled the shower issues. In no time, all my issues were resolved and I am a very happy customer. Something I didn't mention was that the resident management for my building provided me with the wrong cartridge model which Brison obtained from the parts store. Though no fault of his own, Brison went ahead and got the right part to do the job. I feel that Brison and his team go above and beyond to provide the know-how and the service to his customers. I don't believe any negative reviews on here. There are two sides to every story, and based on my experience, I will always be on Brison's. read more

We had a clog in our main plumbing line and we called Brison's Plumbing at the recommendation of a friend and we are so glad we did. After we called them, They were at our house in an hour working on our problem. Matt was professional and knowledgeable and very thorough with his work. Their pricing was very fair and affordable. I highly recommend Brison's plumbing, they will be my go to company when I'm in any need of plumbing services. Thank you for all your help! read more

Scheduled an appointment quickly, but they cancelled the appt right when it was scheduled to start. Rescheduled for next week, then they cancelled that appt the day before. I have to take off work and schedule other people around this appt, so cancelling last minute doesn't work for me. read more

Don't really know where to start here - I'll just say I recently bought a home with full intentions of doing a near gut & full remodel before moving in. This is my first home so needless to say, I wanted a lot to get done, and get done right. That being said, I reached out to friends for recommendations on general contractors which, to make a long story short, turned out to pretty much be a nightmare. I'd been in touch with at least 6 different contractors, who of course were all "just really busy," which is understandable, but dang, at least return a text or email within a week... anyways, I digress... I ended up working with a contractor whose itemized work seemed a bit pricey, so because I'm on a budget (not even a tight one but I like to shop around regardless) I started reaching out to some contractors on my own to see what they would quote me at. Brison was one of the first to reply when looking for a plumber, and as a bunch of the other reviews will tell you, he showed up promptly (more on time than me), was extremely professional, communicative, and gave me very reasonable price estimates (wayyyy lower than what my GC was looking to charge me for the same work). So, as the story goes, I end up going with a few of my own choices to get electrical and plumbing work done, just to get things moving and save me some pretty substantial $$. Other side of it, I also decided to take on a lot of work myself... and this is where I want to shake Brison's hand, give him a hug, and buy him a beer. I'm a busy man - I work a regular job, I have a 3 year old hurricane of son, a geriatric old bulldog (that is my bff and is more work than I'd like to admit) and well... things didn't necessarily go according to plan. Brison showed up a couple of times to do jobs that I wasn't quite ready for and he did more than accommodate. He offered good suggestions, helped with my own work, and changed scopes of his job to offer better solutions; he's now is coming back for a 3rd time to finish up what was originally supposed to be a half day's job. Not going to get into the details, but the kid is a class act, super professional, and more than accommodating. Everybody has been busy and/or stressed out with their schedules during this pandemic, but I have to say I'm really lucky to have found this company who has been most importantly, has been easy to work with, done quality work, and prices out very reasonably. All in all, 100% recommended, and mahalos to him and his apprentice for being good peoples and working with me to get an already stressful job done and done right. read more

Not sure what happened to this guy. He was responsive in the beginning when requested for an estimate. Waited for a quote, followed up the next day and no response. It's day 3 and still no response.. I guess no bathroom renovation from him. It's too bad, I was hoping to hire him since he sounded knowledgeable on the phone and had great reviews on Yelp. read more

Matt from Brison's was extremely professional and thorough with his work. We appreciate him taking the time to do a complete assessment.

I was going to forget about this nightmare experience with Brison and his dad Chad or Sid whatever his name is but since Brison is trying to rewrite the facts and talk his why out of being irresponsible and unprofessional in handling our estimate request. You can check with BBB and attempted to do the same thing with the other two complainants. I will address each of the rebuttal and as you can see Brison is slick with his words and conveniently discount some of the events. 1. When I called his dad's company, his dad Sid answered the phone. He referred me to Brison because he said he refers "small jobs" to him. He did not make a distinction between his company and Brison. As far as I was concerned they were one. I only learned about it when I met Brison on Monday. 2. Brison claims he showed up on time 8am. My instruction to him on Friday was give me a call when he's on his way to the house and I can meet him there. The original appointment was 8 am. He called approximately 8:10 am and told me he was running late. I told him I'm on my way and we met around 8:30 am. In my estimation if the appointment was at 8 am and he arrives at 8:30 am, that makes him late for the appointment. 3. He and I went over the house and showed him what needed to be done and we discuss the project. I told him he is the last of the 3 quotes we needed for the job and my Auntie wanted an estimate ASAP. He told me, "he will have a quote for me the following day." Brison conveniently remove this conversation from his story. He never told me he will get me a quote soon. It doesn't make sense because I specifically told him we need one ASAP. That is when he said he will have one on Tuesday. 4. I called his dad because I did not hear from Brison for two days even though he told me he will have it in one day. At this point in time I began to question Brison's integrity and veracity. I was fine with his dad during this time as a matter of fact Sid was very helpful. He even told me that Brison normally returns call and he was surprised he didn't return my calls. He said he'll have Brison call me back which never happened. 5. I called his father because he is the only person that picked up the phone. Brison did not pick up the phone call not once nor did he return my voice messages and texts for two days! On Wednesday night I was able to contact Brison. I told him I did not receive the estimate he promised me on Tuesday. He told me I should have received it from his Office staff because he gave it to them. Again he promised he will have it for me on Thursday morning which didn't happen. Brison has a habit of "promising" things but not following through. 6. His father worked with me and not once did not tell me not to call him. As a matter of fact his father called me to tell he was unsuccessful in contacting Brison. I only called his father because he was the only person answering calls. Brison was irresponsible and unprofessional for not getting back to me which he apologized when he called me on Saturday. 7. Things went bad between his father and I when he informed me that Brison was upset with me for "forcing him" to give me an estimate? How can I force him, I was merely following up because I did not want to call another Plumbing company for an estimate since Brison promised one. As I stated, all Brison or his father had to do was tell me rather than jerk me around. 8. With regards to my argument with his father. Brison told he believes the accuracy of my description with regards to filing a lien, burning down my Auntie's house and attempted to intimidate him. That is why he told me doesn't live with his father and they don't see eye to eye. 9. I admit I was very angry with his father because he had no business calling my Auntie and what he had done. He was a snitch. That was a cowardly move. He said he will destroy me via social media. I told him go for it. Truth will prevail. Furthermore, he boasted that he is connected and I don't know who I'm dealing with. 10. Brison was only interested in me removing my honest review of their unprofessional, unethical and criminal actions. He himself admitted he only called me AFTER reading my review on YELP. 11. I told Brison his and his father's actions have consequences. Brison should be more forthright and promising things to customers that he cannot fulfill. His father needs to be more professional and stop acting like he is a member of the Mafia Gambino Family. There is no need to intimidate your customers. 12. I stand by the accuracy of my review as well as the description of the events. I have voicemails, texts, dates and time to buttress my story. I offered it to Brison and he refused. 13. Brison claims his reputation is everything to him. Read the 2 complaints filed against his company. Similar characteristics such as unprofessionalism, bait & switch and physical coercion. read more

Backstory: Our shower faucet was leaking and shower needed a paint refinishing. Easy fix right? I mean I've changed shower fixtures before and repainted the shower too. Easy peasy. Got to Home Depot and bought new shower fixture set. Got home and started to take off old fixtures and found out they were coroded and frozen. Me being macho fixit man, I started to torque the shower valve so hard it bent the valve. So I stopped and knew that I was going to break it if I don't get a real plumber to help. I called around and found one guy who was helpful and came to check out the problem that same day! Awesome I thought, but I couldnt find out how to shut off our water in our apartment. So he had to leave and come back another day when I found out how to turn the water off. The next day, I located the water shut off and texted the plumber and he said he could make it back to our apt in the afternoon. Fast forward to 6:30pm, I texted him asking if he was still on his way. His response "I can make it tonight." "Sweet" I replied, "let me know when your on your way", I texted back. Fast forward.... It's now 8:30pm , so again i texted him, "are you still able to make it tonight?" his response, "sorry I meant to say CAN'T". That night I said, 'it and called around and came across Brison's Plumbing! I sent an email at 9:30pm and he called me back almost immediately! He asked about the situation and was very helpful and professional and wanted to see pictures of the problem, so I texted him the pics and he quickly responded with the solution and estimate! I agreed and THE NEXT DAY he showed up at 1:01pm in the afternoon! When our appointment window was from 1:00-1:30pm. Brison quickly did what he had to do to fix the problem and in about 2 hours he finished, cleaned up and was out the door!!!! Brison is the best experience I've had with a plumber ever! The other guy still has not called me back yet! I highly recommend Brison's Plumbing! #BestServiceEver! read more

I needed a plumber to fix my toilet because it was singing whenever I flushed it and probably needed a new flapper for the inside. Found Brison Plumbing thru a friend that highly recommended his services. Very quick reply, he and his assistant came to my house and also found my valves were old and needed fixing. Valves in my house probably haven't been touched since who knows when and I decided to have Brison change all the valves before anything else happened. My toilet was fixed, all valves were changed and what an excellent job!! Brison even explained to me what was going on and was very patient and professional. Now I know a little about toilet 101 (lol). Thank you, Brison! Excellent service and very personable! I, too highly recommend Brison's Plumbing, Inc.! read more

I only got a quote from the driver to replace my 50 gallon water heater, but it was almost $2300 less than Steve's Plumbing Shoulda coulda woulda . . . U fortunately, I got the quote too late... read more

Over the years our old house has had issues with plumbing needs. We are so happy to have found Brison's. They responded to us in a timely fashion, were accommodating with our special request and, most importantly, did an efficient, excellent repair job for a very reasonable price. read more

Excellent! The bath tub water faucet fixture was quite old, and most especially behind the surface wall where the corrosion had built up eventually making it difficult to shut off the faucet. It now looks and works great. read more

I'm VERY pleased with my experience using Brison's Plumbing. I sent him pictures of a pipe that had split and the clamp had broke on it.....it was in need of replacement. In one day he sent over an estimate ....very professional. Set an appointment for the work to be done. Brison and Shandon were prompt and dressed professionally and performed the work proficiently. I'm a very satisfied customer!!! I will keep them in mind for future plumbing work. Mahalo nui loa!!!! read more

We had multiple repairs that turned into bigger problems because the previous plumbers did not do things properly and to code. Brison and his helper worked very hard to correct everything and his welding was immaculate. They were polite and Brison explained everything, giving us options whenever possible. We would use them again. read more

Brison stands true to the vision of his company, "It is our hope and vision that we provide you with quality service while keeping integrity, vigilance, and honesty at the forefront of it all". A genuine professional that truly understands customer service. Brison's high level of professionalism and personability separates him from ALL others. His communication and knowledge are incredibly amazing. Brison took on our project from the onset as if it were his own. We look forward to working with Brison again when we are ready for our kitchen and bathroom remodel projects. read more

I'm not sure what Don2L. Is talking about. Brison has always shown respect and humility when dealing with us. His workmanship is immaculate and always done to code or to specs. It would be very difficult to believe that man..... I guess there's one bad guy trying to ruin the names of others.... hopefully my review and others who gave him a 5 star will prove that Brison is a good young man. read more

They remodeled 2 bathrooms, tore down walls and put in all new plumbing in both rooms. The whole job was done in 2 weeks with perfection. They did everything drywall, tiles, showers, vanities, toilets, sinks and faucets. Brison and his team were impeccable, they were fast, tidy, and professional. Can't wait for our next project! read more

Posted an ad in Angie's List, and Brison called me just a few minutes later. I needed to change my main water valve, and he walked me through all of the information he needed to give us an estimate. We booked the appointment, and Jose showed up on time and ready to tackle the job. He was very professional, and did great work! I wouldn't hesitate to call them again. Thanks guys, and mahalo for a job well done! read more

We needed a garbage disposal installed. Jose' came in, was polite and professional, and now we have a new disposal! We will hire them again whenever we need plumbing or bathroom restoration work done. Mahalo to Brison's! read more

Brison's Plumbing is awesome. Incredibly professional , efficient and responsive. I was able to get a same day appt !! Brison's was well groomed , professiaonal and informative. read more

Woke up on the morning of New Year's Eve to find that we had a clogged toilet. We tried a plunger and a snake, but to no avail. Decided we had to call a plumber. I must have called at least 10 companies. One answered the phone and after I explained my situation, he said he wasn't working that day. I then spoke with a national company who said they would be happy to come out and I was given a 4 hour window. I asked if I could be provided with a range of what it would cost to unclog a toilet. I told the woman that I understood that the fees may vary depending on the extent of the job. I didn't think this was an unreasonable request, however, the woman said she could not quote any fees and that only the technician who came out could quote fees. I then asked if I could speak with a technician prior to coming out and was told, NO. I then called another company who had some great reviews and was told that if I wanted someone to come out the same day, it was considered an emergency and they needed me to understand that there was a $250 charge due upon arrival for plumbing diagnostic and water shut down. The woman I spoke with also said that they have a minimum first hour labor fee of $250. She sent me an email so I could approve the charges prior to having a technician come out. I was confused with the wording, so I emailed and also called for clarification. I asked her if, based on the email she sent me, if that meant I would have to pay $500 to simply unclog a toilet. She said it shouldn't cost that much, but couldn't give me any further explanation. As you can imagine, I was extremely frustrated at this point! The last call I made was to Brison's Plumbing. I wish it was the FIRST call I made! This is a PROFESSIONAL, NO NONSENSE, AT YOUR SERVICE kind of company. Jose was at my house within the hour and it took him maybe 5 minutes to unclog the toilet!! He was very professional and courteous and he obviously knew what he was doing! He was in and out of the house in no time! His fee was EXTREMELY reasonable and he was able to tell me EXACTLY what the cost would be prior to coming out. This is the 1st Yelp review I'm writing. I don't normally take the time to write reviews but I want all Honolulu residents to know about the exceptional experience I had with Jose at Brison's Plumbing and to call this company first if you ever have to deal with a clogged toilet! I was able to go to my New Year's Eve party in a great mood! Thanks again Jose!! read more