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    Brilliant Moves

    5.0 (3 reviews)
    Closed 8:30 am - 6:00 pm

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    College Muscle Movers - A crew of Muscle Movers celebrating their award for Minnesota's Best Moving Company.

    College Muscle Movers

    (209 reviews)

    Midway

    about 30 boxes a full size bed and a twin size bed 2 nine drawer dressers 3 tvs one is a 32 inch…read moreand a 40 inch and then a 50 inch a fireplace tv stand a entertainment tv stand a stand up freezer then and then extras

    I've used them about 8yrs ago just to load and it well. Therefore, I thought this round would be…read morejust as pleasant. Sadly, it could have been better. Pros: -1 My slot was originally at 8:30a, but with days notice I needed to start earlier, and they were able to move it up to 8am. 2- Each individual I spoke to on the phone when setting up the appointment seemed patient, was helpful, and never came off pushy like movers can (at times). 3- The 3 guys sent were overall respectful. The lead seemed to have his stuff together and knew what he was doing, the other two (who he said were newer) weren't as efficient, but again respectful. Cons: 1- Service was from 8a-11a for the equivalent of a studio. 2- They came 15mins late, the commute between the two locations should have been 15mins but ended up being 30 because they had to stop for gas. Unfortunately when they arrived a garbage truck was now blocking the loading dock so that added another 10mins, and another 5-10mins was lost because toward the end of the job I went to my car and when I returned the lead mover was just standing outside the unit because "the door was locked", which it wasn't. He just didn't use his muscle to push open. So in all, over 45mins of wasted time, which costed me. 3- When I questioned their timing, I was told it's because I had a lot of boxes. To be fair, I did, but they were mainly smaller boxes (like for shipping). If anything i think they dragged their feet to milk the time which is very unscrupulous. 4- Their failure to used a door stopper in the beginning resulted in the unit door being scratched, which one guy tried to convince me was there before . FALSE! Anyway, the damage was shared with CMM, but there was never follow-up. Ultimately, maintenance repainted it. 5- Despite boxes being labeled for the rooms they belonged in, they paid little attention. For example those for kitchen in bedroom. 6- I ended up having to help move the dresser since it wasn't placed where I requested. By the time it was realized 2/3 of guys were at the truck and lead asked if I could help. Since I was paying for the service I would have rather not, but it was easier than having to do it alone later. Perhaps I should send them an invoice. 7- Before they took off, I wanted to just to take a peak at the back of the truck to ensure nothing was left behind. The reception to that request was odd. I mean whats the big deal?! Ultimately I went and ensured. 8- In all the delays costed me and I paid about $300-$400 more than anticipated. Funny thing is the lead kept stressing the whole gratuity thing at the end. I gave them each $20 and the look I got seemed like it wasn't enough. It instantly left me wishing I had given ZERO. My last thing which is more of a suggestion, CMM should consider investing in tees or some branded merch for their staff. Having guys show up in sneaker, crocs, and street clothes really didn't provide a professional look which yes, is possible for movers.

    True Care Moving Service - TrueCare because we Truly Care

    True Care Moving Service

    (6 reviews)

    Northeast

    Update, 11/21/24: Lawyer has been retained, claim has been filed. Be extremely careful with this…read morecompany, any decent company would have jumped at an opportunity to make things right - this one passes the buck. Unfortunately, during the move a leak occurred on a fridge that was moved - the company reconnected the power and the water line, returned the fridge against the wall, collected payment and left. Fortunately, I came back the next day to a vacant house to gather anything left behind, and found a wet carpet, a wet bathroom, wet hardwoods, flood ceilings, damaged HVAC, etc. The carpet is ruined, the hardwoods are ruined in numerous areas. I brought this to Tyrell's attention, and it has been brushed off by him numerous times. The company claims that the water line was "done as a courtesy", which I contest - the service was offered, and was paid for. It is estimated that I have $35,000-$40,000 in damages throughout the house. With that said, I'm not mad that it occurred, I understand these things can happen. What frustrates me is that after repeated attempts to gather the companies insurance information, they have refused to provide it. The companies website clearly notates that "We are a professional moving company in Minneapolis with the required licenses and insurance." It is a requirement that moving companies maintain insurance. It is my right to file a claim. The fact that they have been unwilling after numerous attempts to provide an insurance carriers name, let alone a point of contact or policy number, is highly concerning. I have contacted the Attorney General's Office, Better Business Bureau, Department of Labor, and will continue looking for resources to ensure that this is dealt with adequately. The main job of someone that runs a moving company is to deal with customer issues swiftly, and that has not been the case here at all. I would highly recommend doing due dilligence before hiring Tyrell's crew, they are quick to collect payment, but awfully slow to remediate any customer concerns.

    These guys were on time, worked hard, and very efficient. One of the best movers I've ever hired.read more

    King Movers

    King Movers

    (2 reviews)

    Longfellow

    What an outstanding team of men! They did a stellar job loading up the truck and packing it…read moreefficiently and with care. Their help was money well spent! Great value. All of our most beloved things made it. The team of professional movers even loaded our tiny British car onto the trailer and secured it with care. Thank you, thank you, thank you! Hire these guys, they're great!

    Based on the amazing reviews, I was looking forward to hiring a small local business to move us…read more Unfortunately I was less than satisfied. We hired two movers with a truck for an 11 am arrival. We did not hear any confirmation until I reached out at 10 am. They said they wouldn't make it until noon. No biggy. Three men arrived in a U-Haul truck shortly after 12pm, with one making a comment about how he just woke up. I was surprised they sent out three, but know their contract states that they can if they feel its necessary. I was expecting professional, on time, careful, efficient movers based on reviews but received the bare minimum. They dropped several boxes and a small weight set, luckily nothing was broken. They also scratched our new stairway with our crib. Our home was 1 master bedroom with a decent sized nursery and a small office. We had everything boxed and ready to go for them, but they only arrived with one dolly, making the time it took to move things extremely prolonged. We expected the job to take roughly 5 hours, but when the movers arrived, one stated that the load up shouldn't take more than 3 hours! We were ecstatic. Unfortunately that was not the case, as it took them 6 hours, even adding another mover towards the end. I wish I could be empathetic, however the time they spent on their phones was problematic. We sent them home before they finished due to the time lingering on, and after complaining about their service, they asked us to cease communication and have threatened legal action, which we plan to take. They offered a small discount after arguing with my significant other, but told us it expires in four days. I wanted badly for my first experience hiring movers to be great, and I thought that the decent price and reviews were enough to earn my trust. I wish I hadn't. I'm sure many people have had great experiences, but the hostility towards us and the poor service we received makes me second guess the legitimacy of some of the reviews, especially after 10 years of business.

    5-Star Movers

    5-Star Movers

    (15 reviews)

    I have used 5-Star Movers on many occasions and I will continue to hire them. Very professional…read moreand respectful of your personal property. They are always on time and complete task in a timely manner. Very hard worker's and I appreciate attention to detail and respectful of your time

    This was a terrible experience. they sent a guy out to do a work through to review the things I…read moreneeded moved and give me a quote. After being showed the materials to be moved, he didn't make any notes about the items to be moved, yet he gave me a quote. and I agreed on the price. When I talked with the owner Nick about the method of payment, he absolutely refused to accept a cashier's check. He was concerned about the check bouncing. I had to explain to him how cashier's checks worked. On the day of the move, they showed up in a Uhaul, one guy was late, and two of the 3 guys showed up smelling of alcohol. I walked them through the items that we had agreed that were to be moved. They told me that they were on a two hour schedule and some of my things would not be moved. Explained that I was simply paying to have my things moved, I didn't have control over how smart they worked. They called their owner Nick who was extremely unprofessional, apparently the young man who gave me the quote had mistakenly failed to list many of my items. (remember he didn't write anything down during the walk through and had just made up an incomplete list. Even though he had not been present during the walk through, and have not seen for himself what the items to be moved, he swore his employee had not made a mistake,. I tried to reason with him,but he would not relent. I was only going to get 2 hours of work regardless of how fast his crew worked. Well, what kind of work do you think you might get from workers who are inebriated? These guys worked like zombies for two hours and of course didn't get the job completely done, and I was left with a house full of furniture. Nick showed up to view the proceedings, and only made matters worse. Zero people skills. Unwilling to take responsibility for his mistakes. No concern for customer satisfaction. All he was concerned about was getting his money. Because I needed to move right away, I was forced to hire them again to come back the the next day to complete the job. Two guys showed up. One of them screamed like a little girl when he saw a spider in the basement. He immediately got on the phone to ask Nick to cancel the job. Nick wanted the money, so he told the guy over the phone to go back to work. I had to get a broom to scare away the spider (which by the way, I never saw) before he would go back to work. Later, he called Nick again because he thought he saw a mouse turd on the coffee table. I had to use my finger to show him it was just ash. This would have been funny if it wasn't happening to me. Save yourself from this comedy-drama train wreck. Find a more reputable company.

    Brilliant Moves - movers - Updated May 2026

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