When visiting family in MN, we decided to throw an impromptu party. Since it was so last minute we…read morefigured we needed reinforcements so we called Northstar. They cleaned the house thoroughly but quickly. Not only did they clean, but they help set everything up! It took a lot of the stress off us so that we could focus on our guests and enjoy! We liked the service so much that we asked for them to come back and help with cleaning up and breaking everything down after the party. I would highly recommend as the customer service is fast, reliable and services priced well.

Not impressed with cleaning services at all. The cleaners walked through our home and we pointed…read moreout the specific work we wanted done. After the cleaning, it looked as though someone just ran through with a swifter mop, rather than actually cleaning and washing the floors. The trim was never completed as it still had dust on it the blinds, which we specifically requested be dusted, were never touched. There were also a few other items which were never dusted. Not sure what cleaning products they used, but they did not do a very good job wiping the residue left from the cleaning product they used. The owner provided our final price and said the cleaners were there for 5 hours, however our neighbors stated they were at our home for 3 hours, which is obvious, based on the quality of the work. When it came time to pay, the owner said that if we paid cash, she would not charge tax. Too shady of a company for me to do business with. Update - No, I have the correct business, as I have the receipt from the invoice you supplied.

Kenny and his crew are awesome! When I needed a quick cleanup, they were there for me. Within a few…read morehours of me calling, Kenny did a walk through and they were here bright and early the next day. They did an amazing and thorough job and my house looked and smelled like a brand new place when they were done. My only question is , whatever cleaner they use smells sooo good... would love to know what they use Definitely will call them again. Thanks Kenny

Hired for a move out clean. Very reasonable price, arrived on time, and the garage, which was quite…read moredirty, looks absolutely excellent. However, they did not clean under the kitchen appliances, the sides of the range or underneath the burners, nor the oven interior. I had stayed outside during cleaning due to COVID-19 and missed it. They agreed to come back later in the day and complete the cleaning at approximately 7pm. We waited for four hours at the home. Around 7pm, they contacted us and said the oven cleaning was not included in the estimate and would cost an additional $50. The owner had explicitly told me the oven interior was included in the cleaning (see screenshots). I ended up doing it myself. I had already paid a $45 tip above cost, too. Edit: apparently I should have been more thorough with the walk through. Laundry room/furnace room were not swept at all and cobwebs all over the joists in basement ceiling. Had to clean it myself.

GREAT SERVICE! I had a massive grease stain in my car and they did an extremely through job and my…read morecar was looking brand new when they were done. Then they came and did the floors in my apartment and the carpet looked brand new. They were able to get all sorts of stains out like dog accidents, coffee, and paint. Will be recommending to anyone who needs carpets or upholstery cleaned

I have used this company twice now. The first time I needed a quick clean for a party I decided to…read morehave and no time to replace the carpeting. He came in and worked on my disgusting carpet and when I had my party people asked me who we used when we replaced our carpeting. They thought it was new! So when it was time to clean again I definitely called him and he did another stellar job. He owns this company and you can tell because you always get great service. If you want a good job, and I thought the price was good, then you need to call White Glove.

We used American Rug Laundry to clean our area rugs based off of their reviews on multiple social…read moremedia sites. I feel they did a good job. We opted for their $20 pick up/drop off service and it went fairly well. They picked up our rugs when they said they would and they were quick and nice. I would have felt more comfortable if they would have invoiced/tagged my rugs in my house, before taking them out to the truck. I added two extra rugs last minute that were not on my original invoice so I would have liked to have had the comfort of knowing all my rugs were properly accounted for and have a copy of that information. That being said, a few days later I did receive a very thorough email documenting each of my rugs. They included invoice numbers, QR codes, and several detailed photos of each rug and this gave me the confidence that I didn't feel during the pick-up. In fact I will go as far as saying that this documentation was extremely professional and I was very impressed with it. The rugs were then returned after the cleaning and drying process and each one was properly tagged and nicely wrapped in heavy paper for protection. Upon opening and inspecting them I felt that all but one were cleaned to my liking. All but one smelled neutral (no strong scent) and they looked and felt clean on both sides. It was very noticeable that they had been cleaned well. I was satisfied. And the one small rug that I wasn't satisfied with (it still smelled to me of pet urine -we bought it used at a low price knowing the condition) but I give kudos to the company because they took it back to re-clean it at no cost, (although they claimed I was smelling the latex from the backing and not urine in which I disagree, as this was the only rug that didn't smell neutral and still had the same circular stains on the back, unlike my other four rugs which smelled neutral and those markings were no longer visible). I can't complain though because they offered to re-clean it at no cost and they were very professional about it. Based on these things I will definitely try them again when I need their services. One more addition... I used them during one of their 40%off each rug promotions and there were no gimmicks or "fine print " and it was because of this promotion that I could afford having all my rugs cleaned at once. I don't think I would have use them with without the promotion as the prices would have been too steep.

I used to live a few blocks from here and American Rug Laundry has always been the best place to…read moreclean your rugs. Now that I don't live nearby I don't receive their coupon deals so I wish they would post them online. We cleaned a very dirty cotton rug that we use for our foray. It is white with a chevron pattern and was grey when I brought it in. They cleaned it amazingly to a slightly off white. Back to the foray and it is getting dirty again. When it is time I will bring it back and have them work their magic again. My mom used to have oriental rugs cleaned here and they really did magic on those.

I just moved to Minneapolis and found Steam Master through Yelp. I'm glad I did! I was very…read moreimpressed and happy with their upholstery cleaning. They gave me the cheapest quote and had the earliest availability. Matt and Mark were a great team with over 40 years of upholstery/carpet cleaning experience. I appreciated that they went through each piece of furniture with me and explained which pieces would cost more than what I was quoted (and why) and confirmed whether I still wanted those pieces to be cleaned. They don't work on commission, so they didn't care how many pieces I got cleaned and as a result, there was no pressure. The morning of my appointment they asked if they could come earlier, but unfortunately I was running late myself! Despite this timing issue, they didn't complain or make a big stink about it. Really happy with the outcome and will be sure to use them again.

Like most of the carpet cleaning industry. Steam Master suffers from some common shortcommings…read more 1. What comes out of their "machine's" nozzle is not steam, In fact the "steam" used at my home was barely warm water. (Steam is a hot vapor and should not "squirt".) 2. Carpet cleaners have ambiguously names "special" processes and "tools" that they use to differentiate themselves. Steam Magic offered a "special" that included some "magic" process that would help get out stains. They called it "Product" -- yes literally. I tend to watch out when any sales oriented businessman offers me something called "product" (common with auto detailers). Smelled like citrus cleaner. 3. Had them do a large amount of carpet and a bathroom with tile and tile shower. The carpet looked a bit revitalized when wet and has now returned to normal. The grout between the bathroom tiles was much cleaner where I did a test area with a brush (to see if it could come clean -- my area looks good!). I also tested doing the shower grout with a bush to see if it could come clean, My areas looked great, the rest of the shower looks OK but there is a total of 2 feet of grout missing that I will have to repair. I winced as they claimed they used a "higher pressure" on their nozzles for tile, and that fear was realized. 4. They worked hard but seemed in a hurry to leave. 5. Corners left dirty here and there. This diatribe is mosly a criticism of the entire carpet industry. My experience is that any vendor I have tried performed their process and did no more. Steam Master is just one of the bunch.

Appointment was set at 9 am. Person arrived at 1225. He at least called to say he would be late…read more Exterior window/sills/tracks to be cleaned. Windows look ok. Sills/tracks and screens are Still dirty. My husband had to go and clean each screen himself. They were "wiped" down, but debris still left. Dirty trail of water under each window. Cob webs still hanging on tracks. We had used Sonic previously and had an excellent experienc, but this time, not so much.

I was going to sell my flip house and it was suggested by my realtor to wash the exterior. She…read morewasn't wrong. I called around a bit and landed on Sonic when my conversation with Shelly was so incredibly pleasant and helpful! They were able to squeeze me in quickly which was appreciated as they were booked out a few weeks and I needed to list the house asap. Austin came out and did the job, and a beautiful one it was! He was super friendly and knowledgeable and he took great care with the 50+ year old stucco and got it cleaner than I could have imagined! The house now looks great and I'm glad the next owner gets to start with a fresh new house, inside AND out!

Cleaning Patrol is a fantastic cleaning service. Very thorough and professional. The cleaners are…read more friendly and trustworthy. I highly recommend them!

they do a great job, especially Martha. Very hard working and want you to be satisfied. Tom…read more(owner) and Edmund, Office Mgr, are very helpful as well. They send reminder's of upcoming cleaning dates and are flexible in working with my schedule and making adjustments to the regular cleaning if necessary. I recently moved and wanted some specific cleaning done over a couple of days and we worked out Martha coming 4 hrs one day to wipe out cupboards and do some general cleaning and then 3 days later, after we moved out, came back another 4 hours finishing up the general cleaning. I asked her to also sweep the garage completely, moving shelving etc, and then spray it down with water and squeegee it out. It looked great! and the buyer's thanked us for leaving the house so clean and nice. I will really miss their help every month!

DO NOT HIRE THESE GUYS !! WASTE OF MONEY AND DISRESPECTFUL !…read more My 95 year old grandma had these people out to clean her carpets. They charged her 30 dollars extra to clean a spot that needed extra attention. The guy didn't even put effort in to clean the spot in the living room, you can still see the spot the same as it was before he came out. The carpet after he left was so wet you could see puddles from your foot prints. They also advertise an offer of 10% off for seniors and he did not give her this even when she asked about it while he was writing up the invoice with her. Worst of all he opened her refrigerator without asking and tried to take a canned drink for himself and when my grandma said something about it and told him to get out of there he said "I need something to drink" and was rude about her not having a beverage for him after she offered him a glass of water and he said no to it. Absolutely awful experience and do not recommend giving this company any of your hard earned money.

Not a pleasant experience from start to finish…read more Originally set an appointment for Friday between 2pm and 4pm. I know this was made for Friday because when I was on the phone making the appointment I remember them repeating back Thursday, saying "you mean Friday, right?" and them agreeing. I also told them we have 4 rooms to do and buy their 5 room package (one of our rooms is ~400 sq ft, and they cap a "room" as being 200 sq feet max, so that one counts as two). I mention we have a hallway connecting the rooms and they say they'll go ahead and do that too (two of our rooms are ~100 sq ft). I get called Wednesday and am told they'll be out on Thursday. I again say it was for Friday and am told they aren't available Friday. I'm not happy but agree since I just want to get this done. I get another call Thursday morning asking if we can move the appointment up to be sooner. We call back and leave a message saying we can do it after noon. I get called again an hour later and confirm we can do it between noon and 1pm. I'm told the cleaner will call ahead with the time they'll arrive. I get a call at 12:10pm from the cleaner asking me why I'm not home and that they've been waiting at my house for 10 minutes. There was no call telling me they were on their way or that they were going to arrive right at noon so I was running an errand. They sound very frustrated as though this was my fault for wasting their time. We have pets, and one of the main reasons for this cleaning to to take out pet and urine smells. Their website says they will deodorize your carpets and they list pet odor and urine stain removal as part of their service. When I arrive I find out the treatment for urine is an additional $0.36 sq. ft, which more than doubles the cost of the service. They do not list this or price this anywhere on their website, so I guess you only find out when they're already at your house. On top of that they charge an additional $15 for the hallway that I'd been told they'd just take care of, and the cleaner acts annoyed that I'm asking and trying to understand why the service has doubled in cost. They do pet odor and urine stain removal, but urine odor costs double, something that was mentioned by nobody and is not on their website anywhere. Their website explicitly states they have no extra or hidden fees. Not my experience. I received a call a few hours after asking how things went. The moment I started telling them the issues I had their tone changed and they couldn't get off the call fast enough. I would not recommend this company.