WARNING TO HOMEOWNERS & SENIOR CITIZENS: Avoid Brightside Windows. They used predatory sales tactics in our home and failed to provide mandatory physical copies of their cancellation forms as required by Washington State Law (RCW 63.14.154). Instead, they hid the cancellation details in an unmentioned digital link. My spouse is a stroke and brain surgery survivor, making a hidden digital link completely inaccessible. Meaning he didn't understand that he had to open the link and print the cancellation form, sign it and send it in within a 3 day window. They waited until he missed the three days and then called and threatened him with two options...either get the windows or pay a fine of 50% of the total contract. My spouse verbally canceled within 22 hours (before measurements or manufacturing even started), yet they tried to charge us a predatory 50% cancellation penalty. Thankfully, our lender (Momnt) saw through this and completely reverse-funded and closed the loan at a $0.00 balance. Now, Brightside's management team has failed to get back to us about their legal plans and refused to cancel the loan in writing while ghosting us. We have officially escalated this by filing a formal consumer protection complaint with the Washington State Attorney General's office. Do not let them into your home. By the way I was forced to give them a star in order to post this! read more

Snake Oil Salesmen As noted in numerous other reviews, Brightside Windows blatantly ignores and disrespects No Soliciting signs. This morning, Ryan rang my bell. I pointed to my No Soliciting sign, and he said, "I'm just Ryan from Brightside Windows, I'm not trying to sell you anything." Are you kidding me right now? I said this is soliciting and he started to walk away. I asked again which company he was with, and incredulously, he said "Andersen." He blamed a competing company after I called him on breaking the law. Do not do business with these lying snake oil salesmen. And to report a violation of soliciting in WA, here is the online complaint form for the Attorney General's Office: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx read more

I would never use this company for she sheer disrespect their employees have for peoples homes and families. One of their solicitors came to our home past 8pm on a Thursday night mind you, and proceeded to pound on our door like the police and repeatedly ring the door bell ignoring the multiple large signs that say "no solicitors" and "DO NOT KNOCK OR RING DOOR BELL BABY SLEEPING" he made sure he woke everyone up in the home including children who I had just got down and my partner who gets up for work at 3am. He refused to give his name or company on the ring when i asked who he was and why he was knocking past 8pm. In which he responded "are you the home owner" and i responded "who are you and why are you pounding on my door" he said some rude remark and walked off and proceeded to the next door neighbor with a baby and small child and pounded on their door the same. Also ignoring the sign of sleeping baby. No apologies for waking the entire neighborhood of children. We are in a very children friendly neighborhood. read more

Brightside Windows - Rude solicitor - Windows Installation Near Me - Kent, Washington

In May '25 we completed the order for 10 custom Brightside windows. They worked with us on our scheduling so in July '25 we had all 10 Windows installed in 1 day. After the installation, Brightside returned to inspect the install to be sure it was done right and nothing was wrong. From start to finish the process was easy. I was so impressed that I told my neighbors but they just ordered from another company. Their windows were much more expensive, the install took 4+ days and it left unpainted trim for them to fix. Now that our windows are in we are even more impressed. As promised, the house is more quiet and the tint means more privacy. All the manuals, receipts, warranties, invoices, etc were emailed which made the process fast and I had proof every step of the way. The upgraded windows will certainly reduce energy costs throughout the upcoming winter and add overall value to the home. Our neighborhood seems to attract outside salesman, some are not great. I read some of the reviews here and the less than great ones seem like a one-off salesman issue. Everyone I dealt with was great. My salesman was polished, polite and not pushy at all. I will not recommend any company unless they exceed my expectations and I can trust them to deliver to my neighbors. Working with Brightside was refreshing. They pitched the product, it arrived better than expected, looked great once installed and I felt good about the whole experience. I recommend Brightside Windows without hesitation. read more

Brightside Windows - We love opening the front windows to get fresh air while having morning coffee. - Windows Installation Near Me - Kent, Washington

See all

DO NOT BUY FROM BRIGHTSIDE WINDOWS!!!!! I got new windows from Brightside windows a few months back. This was the absolutely worst experience ever. The service, communication and installation was horrible. It was so bad We had to have another contractor out to fix almost 2-inch gaps that were cut out of my siding and filled with calking. then we had to have the house repainted to hide the hack job. When we called Brightside to come take a look, they sent a 3rd party contractor that was absolute garbage. The first day they came to put in 6 windows, they were at my house for 13 hours. It was well past midnight when the left. and when the left, they left a mess. Every time I called Brightside to get help, or have someone come out, they talked like the cared then never come out or call back. You would honestly be better off finding windows or Marketplace or craigslist. With such a piss poor job and piss poor communication, this cost me an extra $7000 just fix and make my house look better. I should have went with RENEWAL BY ANDERSON. So plz, homeowners beware. There is so much more I want to warn consumers about but if one person reads this and runs the other way, then we helped. I'm so frustrated by the experience, I made 2500 fliers to put up on mailboxes etc, just to warn people. We all work way too hard for our money, and this company is the shadiest window company you will ever deal with. So don't drink the Kool-Aid and stay away from the snake oil. God bless. read more

Overall, I was underwhelmed by the experience. We purchased 11 windows from Brightside in January 2025. Installation was in two parts between May and June due to a manufacturing delay. The sales experience felt high pressure and I'm not sure we received a good deal. There were some unexpected issues around financing (details below). Installation was high quality and efficient. The windows themselves seem to be good quality but have some inconveniences. Sales Experience: The salesman came to my door and setup a time for a showing. We had been interested in replacing some old aluminum windows. There was a fair amount of pressure in the sales pitch. Offering various discounts that would only be valid for a short period. Financing: We used one of their interest free financing methods through Synchrony. Unfortunately, I didn't exercise due diligence here mostly because of the above sales pressure. The loan was actually applied to a credit card as opposed to a regular loan. So now I have a credit card I don't want with a large credit limit. This has dragged down my credit score a considerable amount due to carrying a large balance. Additionally, I am stuck paying annual fees on this credit card which should have been a loan. Installation: The installers did quality and expedient work. They worked with me to make sure the windows were installed to satisfaction. Specifically, the windows were much thicker than the prior ones and needed to be inset more do avoid sticking out on the exterior. They cleaned up their materials and didn't leave any mess behind. There was an issue on the manufacturing end that resulted in some of the windows needing to be installed at a separate time. I also needed to follow up the company multiple times to make sure the windows were ordered, and an installation was being planned. Window quality: We ordered the triple pane windows. They have provided a much-improved dampening of noise from the nearby street. The windows have high efficiency ratings, although I have not really noticed a difference on my energy bill yet. There is a convenience feature where the sliding window panels can be removed for cleaning without needing to get a ladder to do so from the outside. The windows are very heavy though and do not slide easily. Being premium windows, it feels like they should have bearings or some mechanism to make this smoother. Currently it scrapes against the frame and peels up paint in the track. Since both panels of the slider windows move you need to push against both sides to fully close it and be able to apply the locking mechanism. read more

Brightside Windows - Exterior - Windows Installation Near Me - Kent, Washington

See all

We recently had our windows replaced by Brightside windows. Our total experience was very positive. They were great at customer service and stayed in contact with us throughout the total process. The new windows make out home look amazing and the triple pain glass adds a nice look of privacy. We are very pleased with the outcome. Cindy A read more

Overall my experience with Brightside was positive, though it was certainly not without bumps. As an overview: it took around 8 months from time of order to final touch-ups to replace most of the windows on our first floor, though it had potential to be as little as 4 months if we had not run into any of the issues described below. I'll walk through each phase of the process below. Sales: we had salespeople knock on the door to gauge interest and set up a sales meeting. The salesman came out a week or so later, and did the typical high-pressure sales pitch. Not my preference, but it seems like that is the reality of the industry. Ordering: most of our windows were straightforward replacement windows, but we had some less standard "grid" windows (see photos for before/after) in places that the salesman wasn't sure how to handle. After some calls back to the home office he made some recommendations and we decided on how to replace it. A week later they had people come out for official measurements for each opening, only for them to tell us that our plan for replacing the "grid" window was not possible. After a bunch of frantic calls back to Brightside we cleared up the confusion and moved forward, but this would become a recurring problem. Waiting: we waited about 4 months while the windows were manufactured. Brightside called occasionally to update us on progress. Installation: the windows arrived, we scheduled time for the install, and the installers arrived. Unfortunately, the replacements they had for our "grid" windows were completely different from what we ordered. On top of that, we learned from the installer that the replacement design that Brightside sold us was not actually something the installers could do. Additionally, a few of our other windows had been mis-measured and also needed to be re-ordered. Otherwise the installation went very smoothly and the installers themselves were great. The job was done within the day. Waiting: Brightside came out to inspect the windows that were installed as well as confirm the ones that needed to be reordered. We discussed a new plan for the replacement and decided to replace each "column" of our grid windows with a single picture window (at the suggestion of the installer). After another 2 months, we were scheduling installation for the replacements. Installation: this time everything arrived as expected, and installation went smoothly. Unfortunately, most of the picture windows in the order had cosmetic manufacturing issues that needed to be fixed in another visit. Waiting: Brightside came again to inspect, then the window manufacturer (Alside) came to confirm, and about a month later we had technicians come out to do the fix. Fixes: the technicians arrived with replacement glass, expecting to need to replace all the affected windows. However, after seeing the issue in person they decided they could just clean it without doing the full replacement. Overall I'm happy with the quality and appearance of the windows. The technicians and installers that did the work were all quite good (helpful, efficient, and courteous). Brightside was communicative and helpful throughout the process. However, most of the issues we ran into on the project seem to be related to poor communication within Brightside (and between them and their manufacturer Alside), either by ordering the wrong windows or by misrepresenting the kinds of windows they could deliver for us. If you have a straightforward replacement window job with nothing special, you are likely to have a good experience. If anything is non-standard, prepare for the possibility of delays and complications. read more

Brightside Windows - Replacement picture windows. - Windows Installation Near Me - Kent, Washington

See all

My wife and I are very happy with our Brightside windows. The quality and service was excellent. The installation was finished in the estimated time. read more

Brightside Windows - Windows Installation Near Me - Kent, Washington

Replacing the windows in our house was on our to-do list from the time we bought it in 2021. It worked out great when the Brightside Reps came through our neighborhood to show us their products. Starting with the sales rep, then install team, then post-install inspection, everyone along the way has been so knowledgeable, respectful, and helpful in the process of getting our new windows. It was a fairly short time (about 9 weeks) from signing the contract to installation given that all the windows and screens are custom made to measure. The quality of the windows is a huge upgrade from the old mismatched aluminum and vinyl frame windows they replaced; we love the triple pane and know it's going to be a big difference on energy savings. We were especially sold with the lifetime warranty, which makes the value of these windows way better than others at a comparable price. One area for improvement would be keeping us updated during the manufacturing process - we didn't hear anything from anyone after the initial meeting until the windows were done and it was time to schedule installation. Obviously there wasn't much to say, but even an automated text or email to let us know where they were in the process would have been nice. We were very happy with the inspection today with Diana and Ashley - they checked every window inside and out and found some things that needed to be fixed that we didn't even realize were problems! Very thorough, and really lovely to talk with! read more

See all

We had Brightside Windows installed this winter and felt an immediate difference after installation. The front window of our home always felt like it fit poorly (bugs could make their way in even when the window was closed) and you could feel how cold it was while standing there. The new front window feels so much bigger because of the functionality alone and the ease of cleaning is major plus! We've been enjoying the windows for about 6 weeks now and have noticed a temperature and sound improvement in that time. The installation was so quick and clean! They did 12 windows in 2 days. Loving it so far and can't wait to open these all up once we have some nice weather. read more

NEVER TRUST THIS COMPANY. Brightside Windows is the most unprofessional company. The guys that came to our house input the wrong information and when I called the company along with emailing them, it took forever for them to call back. Then they said that they called me and that I told them I was in an accident, which never happened and we were not in a car accident. The project manager and the VP were rude. I do not want these unprofessional people working on my house so now we have to get a lawyer because the company will not cancel our order even though the windows have not been manufactured yet since they are size specific. They also said that it's a state law that there is only a 3 day cancellation policy, which is not a state law but it is in their contract. The problem with that is that you don't find out how unprofessional they are until after the 3 days are up. read more

My expierence with Brightside Windows was great! I had old single pane storm windows from 1967 that were deteriating and could feel the draft. Although I wasn't looking into replacing at the time, but I had a rep from Brightside named "Rose" knocking at my door asking if I would be interested in replacing my windows. I gave her the opportunity to give me a quote. It was a painless process and the price was affordable. I had some changes needed after the initial purchase, which they accommodated right away. The installers were professional and on time! They did a great job replacing (8) windows within 5 1/2 hours. I love the new windows! They are beautiful and can already feel the difference with keeping the heat in. I would recommend Brightside Windows. read more

Brightside Windows - Windows Installation Near Me - Kent, Washington

See all

My experience with Brightside Windows has been super positive. The way that this team works is super fast and efficient. They are in and out of the home not a minute more than they need to be and that doesn't cut into the quality of their work at all. It took them less than 15 min to get measurements of our windows, and after that we just had to wait for the windows to be ready. Once they were ready, they only needed a single day to install all 9 windows, one of them which was a sliding door! We love our new windows and they've made such a drastic difference in our home. We would absolutely recommend getting windows from Brightside Windows. read more

Brightside Windows - Window - Windows Installation Near Me - Kent, Washington

Our house had its original 1966 wood-frame, single-pane windows. They were charming but drafty and cold. We had been thinking about replacing them when a door-to-door salesman (in this day and age?!) from Brightside came by. The salesman was knowledgeable, polite, low pressure and we were impressed with his demo. We checked out the online reviews and decided to commit. A week or so later a technician came to make detailed measurements for the factory. They told us it would likely be a couple of months before they were ready, and it was about 9 weeks. The installation crew was very professional. A crew of 4 expertly replaced 11 windows in one busy day. The windows themselves are great. They're warm, quiet, and match our home perfectly. We couldn't be happier. Thanks for a job well done! read more

We recently had our windows replaced by Brightside. The sales associate was not pushy, but provided a ton of information and resolved any questions we had. 8 windows and 1 sliding glass door took them only 1 day to install. Their crew was quick, clean, and very good. Price was good, and the windows look great. Definitely recommend! read more

Finding Brightside was an amazing feat of fate! We had just begun to think about the idea of looking into new windows due to drafts and noise pollution and the next thing we know a rep is at our door and I'm so glad they were. From the moment they began talking about these windows I knew I wanted them! The triple pane, yes! The accessibility of moving them and being able to clean them, yes! The price, YES! The value of these windows cannot be beat! From sale to install to final walkthrough, the experience has been amazing. We had a contact for every single step of the process and were never confused or worried. The install was done quickly and effectively with techs would were beyond courteous and kind. And the finished product? Stunning!! When I first saw my new large picture windows, I honestly thought there was no window at all it was so clear. Our house has been warmer, quieter and fun to show off thanks to our new windows! read more

See all

Would not use them! Someone showed up at our door selling window services and we happen to be in the market! A meeting was set for someone to come out and give us an estimate. When they called to confirm (they spoke with my partner who scheduled the meeting) they insisted I (his wife) needs to attend as well. My partner told them multiple times I did not be there and that I was busy at that time. They kept insisting they needed to reschedule then and would only come out if I was there as well. My partner then cancelled the meeting for estimate. This is ridiculous with the pressure they put on him, insisting his "wife" (an assumption they made) be there while they gave an estimate. Sadly, this cost them a sale that would to have placing several custom windows. read more

Do not expect this company to care about its customers, respect their wishes, or pay attention to detail. Their "marketing department" has repeatedly ignored the conspicuous No Soliciting sign next to my doorbell to interrupt my weekend. If they're willing to make their first impression this careless there's no reason to think their service will be any better. read more

A salesperson came to my door and, because I was interested to hear more, she said I should speak to the "director". She was pushy to set that up, telling me he was in the area and could come over that evening. I was preparing for a trip, but under pressure I reluctantly agreed. I figured there would be a brief assessment of my needs and an estimate given. However, the sales pitch lasted two hours. It was very thorough and I was impressed with the presentation. At the end of the pitch, the "director" told me the cost would be $30,000 and said, "So, are we a go?" I told him I'd need to discuss it with my son, my real estate agent, and my attorney daughter-in-law before agreeing to anything. To my surprise, Justin, the salesman, became very pushy. He wanted to to sign on right then! I told him that $30,000 is a lot of money, and that I don't make impulsive decisions. He said I could have five days to think about it, but wanted me to sign something committing me to five days. I reminded him that I was leaving on a trip and would not be able to consult others or think more about it. I had not even thought about replacing windows prior to the sales call. Justin became even more pushy, wanting me to sign a document. I told him I would not sign anything, and that his pushiness was making me wary and increasing my reluctance to proceed further. I had to be very insistant to end the sales pitch and get him to leave. I cannot understand how a company would expect a person to make a $30,000 commitment on the spot, when the person hadn't even been planning a window replacement. The windows may be of good quality, but the sales method dramatically needs improvement! I will not buy windows from Brightside. read more

Looking for a great window company? I recommend Brightside Windows in Kent. The work was completed in 2 days. They were very professional and the quality of the work and the windows is excellent. They came and did a walk through after the work, to check anything that might need a touch up. I am so pleased with the company and my new windows. Very happy I chose them. read more

I had new windows installed in my home by Brightside Windows. I love my new windows. After many years with the original single pane windows I now have triple pane windows!! Brightside Windows had very competitive pricing and did not sneak in any extra costs. They were prompt in all aspects of the service. There was a quick turnaround from ordering the windows to getting measurements completed. I was able to push out my installation date as some things suddenly came up for me and it was not a problem. They reached out to me to verify the date I had selected, to let me know when the windows shipped and when they were delivered. setting up the actual installation was quick and easy. the installers were professional and when I found a tear in one of the screens, immediately replaced the screening and it was good as new. glad, one of the installers, was especially good to work with. I would use Brightside again and would highly recommend them. read more

See all